The quality of these garments are fabulous , love no extra tax!!, coupons are great , delivery is prompt, however your marketing tactics are a little disappointing, with the yeah I like to o save mone... See more
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The customer service at Shapermint is awesome. I had an issue with my product size and it was promptly resolved. I also love the camisole ordered, they are smooth and did not roll under my outift...worn once so far so good. Quality is also very good.
Feel so cheated and scammed from the outset - have considered ordering for a while, and finally ordered a two pack of the cami - on proceeding to checkout it flashed up a valentines sale for a better price for the two pack cami so of course I said yes please - order processed - no final cart to review, no total amounts - it had added an extra two pack, that was an upsell extra and not my original (which I would have spotted and corrected if there was a final cart or total amounts!). Did online chat, messenger chat and email immediately, and chatted with someone within half an hour who instantly understood my issue, but said it’s already too late to modify, sent to fulfilment. Told I need to wait for delivery then return. Then I discover it’s charged in US dollars despite all showing in GBP as I ordered, so I have a exchange fees to pay thru my payment card now too, and shipping on the order breakdown, which was supposed to be free. A few days later my order status has not shifted to in process so I ask again if it can be modified, told no, now apparently dispatched with an expected delivery date around ten days out. Items did arrive a couple days later, but then nobody replies to the original ticket I was told to message back with that number to get a shipping label, so I process online and each item it says there’s a $6 processing fee despite it saying uk orders returned within 14days do not incur this, more contact needed to get that sorted. Constant attempts to try and click to be given store credit instead. Return processed but no shipping label, more contact required, finally get it sent off and given a confirmation amount much lower than original paid, more contact, now told refund in process and I hope I am nearly at the end of the saga. Never experienced a site that tries to con you throughout the way and makes it so misleading.
Did not like the cami - straps thin, no way would be enough support without a bra, felt like thick material but not in a way that shaped, just hot and thick, weird length too. Overall bad experience. Just waiting for refund to process and then can sink my loss and move on.
I ordered the TrueKind
Daily ComfortWirefreeShaperBra
The size was not true to fit.It is about 2 sizes too small
There was not an invoice included with the package that referenced my order number as well as no clear instructions a sto the exchange/refund process
NIm veryfrustrated with this order and the process
Easy to order, good sale price and excellent product!
Ease of ordering and quick receipt of order. No hassles, no complaints. Merchandise quality is superior and pricing is fair.
These bras are incredibly comfortable. Customer service and satisfaction is exceptional
I purchased an item but it was too big so when I requested a return I received Ed exceptional service to get the right size sent out to me right away! The quality and prices can’t be beat!
I had to exchange a size that I ordered which was too small, and they exchanged it and let me keep the smaller size to donate/pass on to someone else. Great products and I referred a few friends.
This is a great product. It is great for smoothing your lumps and bumps. The only reason I gave 4 stars is because my high waist boyshorts kept rolling down. I don't know why but it would not stay up.
Didn’t want add-ons at checkout, clicked to see offer & it completed order & charged me without reviewing!! Now it won’t let me modify or cancel order. There is no customer service, only a chat bot! Sent an email
& it says they’ll respond in 5 days. Horrible customer service & seems like a scam!
I have used your products for the last 2 years. It's easy to order, orders are shipped quickly and the best part is the comfort and fit of the product. Sizes are pretty much on target but I would recommend checking the Sizes before ordering.
These bras are very comfortable, cover all the right areas and don’t dig into my shoulders. I like that it smooths out any bulging I have and it’s the perfect stretch all the way around put still looks good.
I ordered one black panty and one white panty. They sent me two black panties and there’s no phone number to call to speak with anyone to get it corrected.
I love the leggings. I recently bought a couple different styles of bras and are excited about trying for the first time wearing wireless bras.! Tried them on and feel fantastic. I have some communications with Customer Support and they were 5 star. Met my expectations with great professionalism and support to the customer.
Great products, excellent customer servicea, no issues with multiple orders.
I loved the high waisted leggings, they get 5. Shipping gets a 1. I was notified that the order shipped. The sat for a week before it actually shipped. They will blame it on USPS, but nothing else that ships that way sits for a week.
I made my first order of bras, when I tried it on it was too big. Then I exchanged it for smaller size and different style and it just didn’t fit right, mind you I have scoliosis so it is hard for me to find bras. Now I’m trying to return my second order due to it not fitting correctly and they charge $6 per item to return. I feel that is not right especially since my reason is for a medical issue.
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