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2.9

Average

TrustScore 3 out of 5

2 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Never received a refund

The description says white and black it’s really grey and black. The material feels weird. I requested a refund, they gave me a hard time. After going back and forth they finally agreed to give me a refund. On January 8, 2025 they said they processed my refund. it’s February 4 and I haven’t received a refund. I disputed it with my bank.
After I dispute the charge with my bank I received an email stating their apology they forgot to submit my refund on February 2, 2025. it’s March 9th and still haven’t received my refund.The description says white and black it’s really grey and black. The material feels weird. I requested a refund, they gave me a hard time. After going back and forth they finally agreed to give me a refund. On January 8, 2025 they said they processed my refund. it’s February 4 and I haven’t received a refund. I disputed it with my bank.
After I dispute the charge with my bank I received an email stating their apology they forgot to submit my refund on February 2, 2025. it’s March 9th and still haven’t received refund.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed

After waiting several weeks for my curtain order to arrive, including a mistaken email that it was on its way, I was very disappointed in how the curtains looked in the room, with the orange clashing with the rose beige walls and the white too stark for the beige trim. I checked the rest of the house, but could not find a suitable place. However, the return policy is quite strict and only applies to damaged or defective goods. I was only offered a 20% discount on a new order, which does not help me recoup any of the money I already spent. I highly recommend staying away from this company.

10 April 2024
Unprompted review
shapesdecor.com logo

Reply from shapesdecor.com

Hi Karen,
We are sorry to hear about your experience, however the circumstances of your request for a full refund were not covered by our refund policy and this is clearly stated on our website. As the product you received was consistent with what you purchased, it simply did not match the colours in your home and due to the custom process for your order we were unable to offer you a full refund. We would have been happy to offer you a partial refund which was not accepted. Our compensation policy is currently based on the company's return policies, we still hope to find better ways to improve the customer experience. Thank you for your understanding and feedback.
SHAPES DECOR Team

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