Shawncraft Reviews 626

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the T-shirts, noting the premium feel of the materials, accurate sizing, and excellent print quality. Consumers also appreciate the unique and humorous designs available. The ordering process is generally smooth, and many people have already placed second orders, showing their satisfaction. Customer service receives outstanding feedback, with reviewers highlighting the helpfulness and responsiveness of the staff. Many reviewers had positive experiences when resolving issues such as incorrect sizes, with the company often going above and beyond to ensure customer satisfaction. Opinions on the delivery service are mixed, with some people experiencing delays or issues with tracking, while others found the delivery to be quick and secure.

Based on these reviews

Rated 4 out of 5 stars

I made an impulse buy after seeing their t's so often on Instagram. The products are actually really good quality, I'm pleasantly surprised. Thr tracking could be improved though as it looked as thoug... See more

Rated 4 out of 5 stars

T-shirt quality feels premium, sizing accurate and quality of print matched my expectations. There was a mixup with my first delivery being the right size/colour but wrong print- Shawn was... See more

Rated 5 out of 5 stars

Absolutely love the Ts! Thick materials, nice colors, funny designs and high-quality prints — not the kind that just sit on top of surface and smell like gas! I ordered two XL for my husband but they... See more

Rated 5 out of 5 stars

This tee shirt says exactly how I feel about cats. I adore them them for their little furry, affectionate bodies-their warmth, their comfort, their quiet way of owning your heart-but this tee shows t... See more

Rated 5 out of 5 stars

LOVE THIS PLACE! Cute designs, great quality, and outstanding customer service. I usually don't order from companies that I see randomly on Facebook. I have been burned before- buying something from... See more

Rated 5 out of 5 stars

My size was too big so they're sending me the right size expedited- very kind- just a heads up on the site choose the colour you want at the bottom of the page, the top just gives a preview! They can'... See more

Rated 5 out of 5 stars

You know when you see something on socials but you’re hesitant because usually it’s disappointing, poor quality or expensive? Not a bit of it. Impeccable customer service when I ordered the wrong... See more

Rated 5 out of 5 stars

The shirt we received is fabulous. The art work amazing. We were concerned about the shipping time and emailed shawn. Immediately got a followup email and tracking order and multiple followup emails I... See more

Rated 5 out of 5 stars

Unbelievable customer service! I’d left a review just to say the sizes run large and they’ve reached out to me & sent a smaller size free of charge! I was gutted when the original arrived as they a... See more

Rated 5 out of 5 stars

First and foremost, great customer service! I didn’t realize the shirts were unisex and I ordered a larger size than I should have. Someone from ShawnCraft immediately responded to my email requesti... See more

Rated 5 out of 5 stars

I originally ordered two sweatshirts in size Large. Upon arrival, I discovered they were way, way too big. Like, humongous. But I also really liked the quality. The material is very nice and the scre... See more

Rated 1 out of 5 stars

Terrible customer service. Contacted them just hours after ordering and asked for my order to be cancelled before payment was processed, they messaged back over a week later saying they were about to... See more

Rated 5 out of 5 stars

Ordered from an ad on instgram and was pleasantly surprised by the quality! The delivery took quite a while but nothing that would prevent me from ordering again. I was disappointed when the tshirt ar... See more

Rated 5 out of 5 stars

I have been seeing these tshirts for awhile until I finally decided to order three. The tshirts are high quality & the prints are exactly like advertised. Unfortunately they were the wrong size. I con... See more

Rated 5 out of 5 stars

I couldn’t be happier with the service of this company. I’m from Sydney, Australia & ordered 2 tshirts based on a review a read re the sizing & I got it completely wrong. Once I contacted the company,... See more

Rated 5 out of 5 stars

Amazing product, great customer service! One of the three shirts I ordered was a bit small on me and once I contacted the company, they made sure I got the right size almost immediately. Will definite... See more

Rated 5 out of 5 stars

I can only vouch for Shawncraft! Do I trust the others? Probably not, especially because I didn’t trust Shawncraft in the beginning either. But they have great customer service and the T-shirt quality... See more

Rated 1 out of 5 stars

I ordered from Shawncraft thinking I was supporting a small artisan brand, but what I got was cheap dropshipped shirts from China. Their website markets itself as a family-owned American business, but... See more

Rated 5 out of 5 stars

It’s arrived in excellent time (even during the Christmas period). The quality is lovely, not too think or too thin so it’s wearable in all temperatures. The size came up a little larger than expected... See more

Rated 5 out of 5 stars

This is my favorite t-shirt shop! They’re all so comfy and the designs are hilarious. Their customer service is 5-star, too. Every time I place an order I get contacted personally by the store owner... See more

Rated 5 out of 5 stars

I ordered according yo the size chart but when arrived they actually fit larger than expected. I contacted Shawn and he replied quickly andd sent me replacement sizes. The articles are good quality m... See more

Rated 1 out of 5 stars

Absolute joke, parcel been delivered to another address at the beginning of December, can’t track it down. Back and forth with with pointless slow responses and now been told it will take another 7-1... See more

Rated 5 out of 5 stars

I was unsure at first because I found the shop through Instagram. However, I am absolutely stoked about them! The shirts are high quality. The embroidery is as pretty as pictured in the stor... See more

Rated 5 out of 5 stars

I ordered 4 t-shirts before christmas, I was surprised with the content: the best t-shirts that I've ever seen. except for one thing, I ordered the wrong size. The customer service is friendly... See more

Rated 5 out of 5 stars

This store is awesome. The shirts are hilarious and different from what’s normally out there. The customer service is wonderful, very helpful and quick to respond. I will definitely be back to purchas... See more

Rated 1 out of 5 stars

I did not receive my package from Shawncraft, although it states that it was delivered. The shipping company is an overseas company. When I click on 'not received', it directs me to contact the ship... See more

Rated 4 out of 5 stars

The best part of my experience was communication with Shawn. I had ordered something that needed to arrive by my departure date on an overseas trip. It took so long to come thatI got anxious and talke... See more

Rated 5 out of 5 stars

It’s always a little risky ordering from online companies, but…I’ve ordered from this company twice over the past few years. The t shirts are good quality, thank goodness! And everyone loves my ‘Ra... See more

Rated 5 out of 5 stars

First, I love their fun, unique designs, but more importantly their customer service. I had a minor issue with sizing (my fault), and they were very quick to reply and remedy the issue. I will be orde... See more

Rated 3 out of 5 stars

Shirts were actually great, just wish they were more up front about their return policy before you purchase. My daughter has sensory issues. The t-shirts we ordered were great, but the sweatshirt was... See more

Rated 5 out of 5 stars

The t-shirt took slightly longer than expected to arrive, but I am super happy with the quality! Heavy, high quality cotton, perfect seams and shape, and super high-quality print. When I had sent... See more

Rated 5 out of 5 stars

I ordered 3 shirts for my husband for his birthday and he absolutely loves them. The fabric is high quality and the pictures are so cute. Exactly as advertised! Their customer service team is also... See more

Rated 5 out of 5 stars

I had no issue getting my T-shirt but was surprised it was from China but everything is, right? Mine was of heavy T-shirt material but unfortunately, I ordered too large. I emailed asking about an exc... See more

Rated 5 out of 5 stars

My daughter absolutely loves all 3 of the shirts I purchased & I will definitely buy more! Check the sizing chart as they are unisex sizing. Customers service is top notch which is very rare these day... See more

Rated 5 out of 5 stars

ordered two funny T-shirts for my husband and I’m really happy with the quality — the fabric is nice and the print looks great. The shirts arrived a bit small, but I contacted the store right away and... See more

Rated 1 out of 5 stars

I ordered a t-shirt from what the website said was a small family business. The t-shirt was made in and dispatched from a warehouse in China. The print on the front of the shirt was cut off halfway th... See more

Rated 5 out of 5 stars

My original order arrived and I loved the shirt, it’s super soft and obviously great quality. Unfortunately, even though I went by the size chart, it was too small. To my surprise and utter amazement,... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

626 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Not a good experience

Unfortunately my experience wasn't a positive one. My delivery took quite long which again isn't necessarily an issue however it was left somewhere on a main street at the wrong address. After flagging this with the company, they send me a photo which I already had when I initially made my complaint (reason why I made the complaint) and since then was no answer. Again, not a big issue to lose 40 pounds but I was expecting a better customer service and somehow a higher level of empathy given the fact that they are bragging being a family business and not a chain. Live and learn I guess.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Great t shirts

Loved the shirts. Had a minor issue with one. Response was immediate and new t shirt arrived soon after. Very happy with the quality, pattern, feel and colour. Will be back for more. Too many to choose from!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a shirt for my boyfriend’s…

I ordered a shirt for my boyfriend’s birthday present, he loved it and was really happy with the quality. Unfortunately it was a little too small so I contacted the company and they were so awesome and sent me one in a bigger size 😀 no problem at all. I will definitely order again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality

The t shirt is well made with quality material. I had to reach out to the company due to my error in judging the sizing. I received a prompt response and resolution

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I ordered some excellent design…

I ordered some excellent design t-shirts for me and my husband. Such great quality and delivery time was quick! I accidentally ordered the wrong size and asked if I was able to return the wrong one and Shawn emailed quickly and said he would send me one. Great customer service and great product! I will definitely be buying again!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product

Amazing product, great customer service! One of the three shirts I ordered was a bit small on me and once I contacted the company, they made sure I got the right size almost immediately. Will definitely be buying some more shirts from them in the future!!

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Contacted them just hours after ordering and asked for my order to be cancelled before payment was processed, they messaged back over a week later saying they were about to ship and would not cancel. Quality of product is very disappointing and customer service emails seem to be translated to English and don’t make sense nor are they helpful.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

LOVE THIS PLACE

LOVE THIS PLACE! Cute designs, great quality, and outstanding customer service. I usually don't order from companies that I see randomly on Facebook. I have been burned before- buying something from a picture and receiving a poor quality product.
I am glad that I took the chance! I have already placed my second order!

22 January 2026
Unprompted review
Rated 5 out of 5 stars

The shirt is made to last

The shirt is made of good strong material and the artwork is perfect. I like this material better than most t-shirt stores sell, because it's not flimsy. It's sturdy, comfortable, and it looks great on me!

8 February 2026
Unprompted review
Rated 5 out of 5 stars

Shawncraft shirts are of good quality

Shawncraft shirts are of good quality, fun, and accurately represent the images. I purchased 5 shirts! Shawn is also responsive to any concerns or questions you may have about your order. I'll be buying more soon, thank you!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, the courier they are using must be the only courier who does not use a sat nav and posts your parcel through random doors, i have had to trackdown my parcel myself i know where it has been delivered but can’t get to it as it is a closed down office,it’s the seller’s responsibility but shawn doesn’t seem bothered as he’s ignoring my messages, now sorting with credit card company

7 February 2026
Unprompted review

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