Shell Recharge Reviews 891

​This is quite literally the worst Customer service I have ever experienced. My Shell home charging point has been broken for weeks, and trying to get a simple repair or even a working phone number... See more

Have tried numerous times but continue button when you add billing address is not visible (sits under phone home and back buttons). Phoned help desk few days ago told known issue and escalated to leve... See more

Payment was successfully reserved by card, and by app on two different chargers at ALDI, Grangetown but charge didn't start on either. Curiously, the Aldi chargers are shown on the Shell recharge app... See more

Terrible experience trying to charge my car at a lampost. The QR code did not work. Tried to make an account on the app instead. After 10 mins standing at the side of the road going through a very bad... See more

The EV charging station in Knutsford, UK is a terrible waste of time, or was when I tried (and failed) to use it in December 2025. The one at Easington Services, also in the UK, is *much, much better.... See more

Use Electroverse instead. The ShellRecharge app demands you enter the CVC code on the back of the registered credit card before starting each charge session. Ridiculous! No other charge app requires... See more

This business is a complete and utter shambles. You attach a payment card to your Shell charge card and they seem incapable of charging that card, instead send you an email asking to do a bank transfe... See more

It’s a ripoff They charge in some of their stations £55 pre-authorization fee with no refund issued to you unless you raise complaints and escalations many times to get them to look into it to ref... See more

My home charger has become faulty showing a red light. I contacted customer service who said they'd look into it but I've still not had a response over 3 weeks later. Even more frustratingly the c... See more

My Shell NewMotion home charger has developed a fault. It’s now impossible to phone Shell Recharge for help - you need to raise the issue via a web form. Shockingly bad response time (still waiting fo... See more

I would strongly advise that you avoid any dealings with this company. I had an electric charger fitted that has never worked. They have ignored my pleas and waited for the warranty to run out before... See more

I previously bought a New motion (now shell recharge) unit for my company car. I cannot get the charger activated. The app wont allow me to log in and does not recognise the serial number. Customer se... See more

The chargers themselves are generally ok, but the app is beyond hopeless. The app told us that there was an issue with our account and to call a number. This then bounces you to a different number,... See more

When i came to TC palaya shell petrol pump for recharging my ev car ,at one charging point alredy one car charging completed and car is locked and the driver is nowahere around. And at the 2nd slot o... See more

They charged me two loading session that were not mine. I called them twice on the customer care department and i got no response on both cases. I then withdrew the payment. Then i got a payment re... See more

App don't work can't sign in, I've uninstalled and re-installed it but everytime I log in says oops something went wrong. Customer service phone number don't work either. No response from multiple ema... See more

Horrible! I tried to charge using my credit card, they took £50 and I still couldn't get it to work. I tried to get the recharge card/fob and it's been saying identify verification pending... See more

First time user. If I buy petrol from Shell I can fill up, pay and go. Shell appear to want to make charging as hard as possible. Not obvious where you tap your bank card and when it finally recognise... See more

New lamp post chargers installed in Tower Hamlets in London. I was probably the first to use this charger which it seems isn't working. It never started charging my car - but locked my cable... See more

I spent about half an hour at Shell Recharge at Cheltenham Waitrose with two different CCS chargers, three attempts, each time with a conversation with the telephone helpdesk, each time being told tha... See more

Sceptre Road E2, completely rubbish! We have Chargy charging points so much easier and completely plug and play system. This rubbish has been installed and with excitement decided to use it for... See more

I received my at home charging station about 3 1/2 years ago, it took nearly 6 months to get it set up and working. It’s worked fine for 3 years but 10 days ago it stopped working. Contacted Shell Rec... See more

My old charge cards were blocked for some reason. I applied for a new one and followed their instructions to activate... very simple but there was no way to activate. Never mind.. i called their hel... See more

App reviews show repeated error FOR MONTHS with the e mail link that is needed to register in the 1st place. So you are completely stuck, also with a 2nd e mail tried. Completely ignored by the app-de... See more

I tried charging my car three times but the charging pole had an ”internal error” every time I tried. I tried twice at one charging pole, didn’t work and then moved to another one to try one more tim... See more

Terrible experience! We rent a EV for 1st time in order to try it and possibly buy one. It is insane but at the Shell Recharge station the cable was blocked without any reason and the company charg... See more

I have tried to contact Shell to resolve an issue with my home car charger. I have rang them 3 times and each time they keep telling me that their technical team are looking into the fault. It has now... See more

DO NOT ORDER WITH SHELL RECHARGE! I ordered a charge point and installation Months ago - they called me yesterday to tell me that they are no longer fulfilling their orders, as the company is... See more

I left my car charging for two hours after I came back. I stopped the charging. I found message on my phone saying that the charger wasn’t working because of Internet failure. absolutely rubbish no go... See more

One of the worst company to communicate with if you need a refund. I was on their subscription and somehow, they billing system screw up and charged me. From May to-date, I’ve been calling for the ref... See more

The shittiest app. Do not use it, nor Shell in general unless you like losing money. Customer service is straight out lying. The app didn't allow me to activate the plastic card. Customer supp... See more

I had a Shell Recharge charge point and was charging on 1-phase. I wanted to upgrade to 3-phase, so I contacted Shell’s Customer Service. They told me via email that my charge point could be modif... See more

I am a regular at Shell, my car is both petrol and electric so it’s very very very frustrating when I need to charge my car, mostly have to leave shell after trying again and again with not one bu... See more

I tried to charge my car using QR code and it denied my card which is valid and I know that, then I tried to pay with the Apple Pay which is also valid and they denied it. Unfortunately I already conn... See more

Total lack of communication no response to multiple emails or requests for assistance on a home charging point that does nor work . Avoid them if possible

Shell Recharge is a complete scam. A card that is well accepted to charge your car, but at a prize that is completely over the top. Having a subscription without a monthly fee I excepted an extra f... See more

BYD owner here. I ordered a charging card for a discount, and after a few days, it arrived. But you can't activate it without providing your ID and a face scan. If you don’t want to share all your per... See more

They don't deserve a 1 star. Shell recharge deserves a -12. Their recharge station in Katy Tx (99 Grand Pkwy) is TRASHHHH, UNRELIABLE, AND SLOW if it does work. The phone number is pointless bc all th... See more

At DUFFIELD ROAD, DERBY - advertised as charging "up to 150 kw" but was initially only charging at 48 kw! I called their help desk who confirmed all 4 charging points were the same and should charge a... See more

These people are absolutely hopeless and not good for purpose. The app doesn’t work, customer service is clueless and contacting them to complain is laughable. BP do it much better!

Crap . I have no connectivity to photograph myself and my driving licence in the freezing cold in a Waitrose car park. Every other app does not require my inside leg measurement ffs!

Used to be able to get receipts easily from Shell, but now it's impossible. So, signed up to the app which takes an age. Whoever designed that app needs to be forced to sign up to it every day fo... See more

The Netherlands call centre are unenthusiastic, the warranty on EV charger is non-existent, the chargers have manufacturing faults Shell do not want to acknowledge or take responsibility for. They can... See more

Customer service is ZERO. Unreachable. After 20 minute wait I spoke to a someone who was less than helpful. Awful awful awful. Tried again a few times but hung up each time after a 15 minute wait. I g... See more

My home charger has a fault. They are impossible to contact. 3 times I have filled in their online form- no response whatsoever