SmartTrace Reviews 31,662

Once again Bree at smarttrace has been incredibly helpful I am not brilliant with technology I am an implanter and use smarttrace microchips but can sometimes struggle with buying new chips and s... See more

I recently bought a new puppy that came pre chipped with a Smarttrace chip. When registering the chip i found all the puppy's details were incorrect. I contacted customer support and within 48 hours B... See more

I inherited my dog Ruby from a UK relative who passed away. She was registered at SmartTrace and I contacted Diane who walked me through the microchip transfer process in a detailed, caring and symp... See more

Great service, I accidentally put my new puppy’s dob in wrong when I registered last night so emailed late last night to explain my error. I got a reply first thing this morning to say the dob had be... See more

Reached out following the adoption of a cat and needing to transfer ownership via the microchip. We received a prompt and super helpful response from Joanne who gave us direction as to how best to pro... See more

Highly recommend We unfortunately had to have our baby girl PTS so I contacted BREE who was amazing Not only were they professional they also went above and beyond to help give my details to our do... See more

I recently adopted an adult dog from a rescue organisation and I needed to find out whether she had been originally microchipped in the UK. SmartTrace were extremely helpful. Bree in particular went o... See more

I recently rehomed a 5 month dachshund however ran into trouble when trying to transfer ownership via Smart Trace as my application was contested. Essentially there had just been a mix up and as you c... See more

I received a response within hours to my query about how to edit two of the details on my new dog's registration which were incorrect. Bree had actually made the edits herself. She explained I would... See more

Diane was so helpful. We had emigrated and my dogs microchip was no longer recognized in Canada. Added to that I had remarried and my name had changed. It was hard to prove I was Mayas owner! Diane pr... See more

Smarttrace took 2 months to resolve an issue with our dogs microchip. My wife dealt with them entirely but the conversations I overheard and emails I was cc’d into just showed absolute incompetence. W... See more

Bree was very helpful. She quickly replied to my query about how to change the details and then after I was saying I had done it, she then pointed out that I had been scammed by a company pretending... See more

Responded when we discovered our fur kid had his birthday all wrong on his chip, this needed to be changed as we are due to be travelling… Bree was the one who sorted our problem when other staff ign... See more

Recently purchased a pup who has Smart Trace chip. Registered all fine but had a few questions to make sure all was set up correctly. Sent a message and spoke with Bree who was extremely helpful in... See more

Five stars for Joanne who helped me via email, but three stars for the Smarttrace website which is confusing when it comes to changing an address. I needed to update and repurchase to do so and this... See more

Bree at SmartTrace helped me, my family and our dog no end. We unfortunately registered the wrong smart chip number to our pet and Bree put our fears immediately to rest by providing clear and simple... See more

When a pet goes missing it is the most traumatic time for all the family. You feel helpless and in a complete panic with so many fears going round in your mind. Immediate help is required and we were... See more

Bree is the best! I accidentally paid for my subscription twice (online error) & Bree was really helpful & really fast at helping me too. It's not nice when something goes wrong but she made the wh... See more

SmartTrace (ST) has comprehensive plans for your pet(s). During my contact with ST dealing with an issue "which was NOT ST fault" Bree went above and beyond to help solve it for me, thanks to Bree's... See more

Faulty syringes have resulted in cats jabbed with needles for no reason and significantly delayed re-homing! Uncontactable company - one phone line cuts off the other sends around in loops. Emails ign... See more

Had an unsolicited email from a company saying my dog’s microchip listing was going to expire Contacted smarttrace by email. Bree quickly replied and put my mind at ease The initial email loo... See more

For rescue organisations, this is by far the worst microchip database company to deal with. The database does not allow us to easily transfer pets to new owners. The telephone number of the register... See more

After a family member passing away I have now taken over the care of their beloved dog. I needed the microchip details changing over just to prevent any difficulties in the future. I contacted smart t... See more

Thanks to Bree, my request to update microchip details was done swiftly and without any hassle. If only other members of staff were as helpful at following out requests. It's about time a chari... See more

I have moved house and couldn't remember or find any information on my dogs microchip, I sent a random email to Smarttrace to ask if they could help. I received a reply from Diane who then sorted out... See more

We had a problem with a chip which was the breeders fault. Thankfully Diane from the smart trace team helped resolve the problem quickly. Great communication as my emails were answered immediately. Th... See more

Unfortunate the chip inserted into our tiny puppy went missing. I messaged Smart trace in order they could take her off their records, but without me asking they organised a complete refund. What a... See more

Bree was extremely helpful, answering all my questions in a timely manner. Thank you Bree. Hopefully one day in the nit too distant future Smart Trace will have an app that can be downloaded on to mo... See more

Just got my puppy and used Smart Trace to transfer the microchip ownership. Unfortunately I put in an incorrect number. I contacted Smart Trace and was helped by Bree who was really helpful and sorte... See more

I had an unexpected call from a vet clinic saying they had found my dog—only my dog was safe at home! It turns out the breeder had given me the wrong microchip details, and I hadn’t noticed. I co... See more

For some reason my rescue puppy has two microchips, each was registered to a different company. Bree has been fabulous in making sure that the one that was already registered to SmartTrace was moved f... See more

Our rescue took on a dog from a pound that we were told was not chipped. We found that she did have a Smarttrace microchip and when we applied for the transfer Bree contacted the previous owner to che... See more

We had an unheard-of situation with the microchip put into our puppy; it kept coming up as an unregistered chip. It took a couple of days' work for SMARTRACE to resolve it. But, they did & registered... See more

Had an email from a company called Petchip which said my dog’s microchip had elapsed and if scanned would read as an ‘unregistered animal’. Got in touch with Smart trace, who supplied the original mic... See more

Very responsive to enquiries. I had the wrong postal address on my shopify account, and I had ordered some microchips. I fired an email off, but feared it was too late. Luckily, Bree got in touch real... See more

After I registered my dog I decided I really didn’t like his name so I contacted smart trace and asked if it was possible to change it . Joanne Helped me and did the changes for me I cannot thank he... See more

Great customer service. Leaving a message online was straightforward and a response was swift. The problem, a wrongly entered chip number, was rectified within the specified time frame. Bree from the... See more

I always love dealing with this company. No nonsense efficiency. I had a problem (probably a mistake made by me!) and Bree had it sorted in no time. It's a straightforward, easy to use system with exc... See more

I needed to transfer ownership of our shared dog as he was registered to my son's partner who has died. I couldn't work out how to do it initially, but Bree was incredibly helpful and now everything i... See more

Outstanding Support from Bree (Support) at Smart Trace I recently encountered an issue with an incorrect microchip number provided by a breeder, which caused a lot of confusion and concern. Tha... See more

I contacted SmartTrace because I had received an email from another company telling me (falsely) that my dog's chip registration had expired. Fortunately I hadn't paid them anything, but Bree was real... See more

Brilliant customer service! Bree helped me transfer my new puppy’s microchip to my account as I was having a few problems…she replied on Bank Holiday Monday - amazing - and everything is now sorted ou... See more

This company has a very helpful customer assistant, Bree. I have recently adopted my sister in law's dog after my sister in law unfortunately died. She changed the dog's microchip details for me, with... See more

Implanted 3 cats but 1 chip was missing from my account. Contacted Smarttrace (on a Saturday ) and Bree managed to locate the missing chip and transfer it over to the happy cats owner within 48hrs fro... See more

Bree was absolutely brilliant and helped me sort out an issue I had with registering my dog’s microchip. I thought I had already done it only to find that I had been scammed by another company. Smar... See more

I have lost My dog Hector and I miss him so much so when a found I was having struggles to log in I was veey upset when I emailed they sorted the issue straight away there a really trustworthy company... See more