Snusline Reviews 9,354

I have used Snusline several times and hence am a returning customer – for a reason! Their services are reliable, and the prices are competitive.

SNUS LINE are my sole suppliers of Tobacco SNUS They have a great range of products to choose from and ordering on their Website is Straightforward and the Post Nord Postal Service is Reliable and prompt!

Even when our product list has previously been accepted by Canadian customs, clearance ultimately remains subject to inspection and the discretion of the customs authorities. As outlined in our Terms and Conditions, regulations can change without notice and requirements vary by country, which means issues may still arise despite our best efforts. By placing an order, you confirm your acceptance of these Terms and Conditions, including that if a shipment is refused or returned by customs, we are unable to issue a refund and we cannot reship the order.

That is a direct email from them, if the order is sent back or kept they do not reship or refund. Terrible website order from any other website.

On 18 Aug 2025 I purchased 110.68$ snus from snusline. They shipped it on time but Canada border didn't clear it and package was returned to the sender. I asked for a refund but snusline refused to do that and told me that it is not their responsibility, so I lost 110.68 dollars in business with them. If you order from Canada through snusline be aware that you risk your money.

Order never arrived was ghosted by customer service for months before telling me it wasn’t their problem

I placed an order worth €350 to Australia. It got rejected by customs which is one thing, but Snusline will just hide behind their policies, get your order destroyed and offer nothing to work with the customer. It took over a month to even find out what happened.

I ended up out of my money, no option to try to reship and not even offered a discount or some way to try and get a bit of money back.

Do not order from these guys, go to a company that does not just keep your money if something goes wrong and tries to look after a consistent customer.

Once again a very quick delivery from Snusline to Glasgow, Scotland. I ordered on the Sunday and it arrived via UPS on the Thursday. I would recommend UPS if you live in Britain, a bit more expensive but worth it. First order earlier in the year was a bit slow as it was coming through the mail. Again, really good dates on the snus. I really everything about this company, they are fantastic. Top marks from me. Thanks

What a fantastic company to deal with, order arrived today, long shelf life on my order and very fast delivery, PERFECT.

I’m in the U.K. and I’ve used snusline for around 2 years, I’ve never had an issue when using the UPS option, takes 5 days from order to my fridge. My delivery arrived this morning and wanted to say thanks for the extra gift enclosed. Keep up the excellent work.
Richard

Very Happy to be buying from Snusline. I received my order very quickly, in less than a month, which is great for my remote location in Northern Canada. It sailed through customs with no problem .. they charged me only 6$ per can duty, which I can live with. Very good company, good communication, Have just happily reordered!

Today it's very popular to use chewing tobacco and this is quite an interesting shop cause the variety of Snus here is big.
I am used to smoking vapes, but now I have switched to snus because I don't need to bother about e liquids and dispensables. The only thing that bothers me if the pack is in the pocket :)
I understand that it's more harmful and all that, especially if you take the pack of Snus with the highest concentration of nicotine, nevertheless everything is damaging that refers to nicotine.
I don't know. I don't care much about this. I just enjoy my life and this is it.

Re order Order #200447311] (22/10/2024)
Thank you for your response
It’s always interesting to see a company to decline responsibility when customer in good faith paid for a purchase
As I have mentioned the reason for the item not received is due to package being mislabelled ,I have this written which I can share with yourselves
Now please explain to me how and why I should be responsible for this while it’s your company’s responsibility to label packages correctly
You did mention that it’s been rejected by customs
Has it been sent back to yourselves ? If so why can’t this be refunded ?
It’s very easy for anyone reading this to understand the circumstances you have created and by that avoid paying customers refunds
I have ordered from many companies over the years and I have never encountered one who doesn’t consider customers rights when items ordered not received
With regards to email correspondence I need to bring this to your attention that I was told “ if you don’t like it don’t order from us “
Is this the level you consider customer service
Regards

I thought I would share my experience as someone ordering from Canada, in case there are others here thinking about ordering into Canada.

Most snus companies won't even attempt to deliver snus into Canada, as Canadian customs can be "tricky." I found Snusline after some searching and saw that were willing to deliver to Canada, but with a very clear warning that they've had issues with Canadian customs in the past, where customs put import charges on packages, or even refused to accept the package and send it back. So I ordered 10 packs of Lundgrens Skane Stark from Snusline, willing to take a chance with any possible issues with Canadian customs, as snus is not readily available at all in Canada. I paid $40 for the 10 packs, plus $20 shipping and handling. Unfortunately, Canada went on to experience the postal strike, which delayed my package for a month (nothing to do with Snusline). When the postal strike finished, my package went to Customs for inspection. I ended up having to pay a total of $139 in customs charges, bringing the grand total to $200 for 10 packs of Snus. While this is not ideal, I knew there was a high chance of having to pay taxes and import charges, or even not receiving my package at all, due to the warning Snusline had given on their website.

All in all, I'm just happy to have finally received my snus, even if I had to pay taxes. I can't fault Snusline for their service. They clearly warned they had issues with Canadian customs in the past, and I took my chances. Yes, I paid more in tax than for the product itself, but tobacco products are already heavily taxed anyway. So all in all, Snusline did their job, and also warned that there may be issues with customs. At the end of the day, they delivered and were transparent about everything. So despite the issues with the Canadian postal strike and import charges, Snusline did their part. And I finally have some high quality snus!

Oh, and they included a couple of chocolates in the box! Nice touch!

I hope this helps others living in Canada.

Great Products List and Fantastic Customer service. I just order from UK and get my product held by customs with a huge customs fees (168 £). Snusline Customer Service help me and give me all the process to be refunded and it's work ! I get my money back. I highly recommend!!!!

In the case that you incurr in additional import taxes and duties and you refuse to pay the above taxes and duties they keep the items and the money. Their policy is simple: They dont care if you get what you paid for. They keep the money tho! Customer care not helpful. Unfortunate!

Don't believe them at all.
Product goes missing they say not their problem...They are deceitful..Oh we ship anywhere, they say , then big taxes arrive...

Complete BS ..My package was clearly returned yet suddenly they know nothing... Now you reply yet I've sent numerous emails.

I really do not recommend..Look at their reviews. Every time a package doesn't arrive they fall back on the ""oh you clicked this box " saying not their problem... Also, don't believe for a second you won't be taxed..That too, they say is " not their problem

I have used Snusline for years now. They are reasonable for price. The snus now arrives within a week or so. They often have good offers

Great company just received my order all present and correct. Pretty speedy and they do more of a selection that I could ever get through in this life. Have used this business before and I would use it again.
Thanks ✌️