Stayforlong Reviews 51,583

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers particularly appreciate the advantageous prices and the excellent location of the hotels offered. The staff is frequently described as professional, helpful, and friendly, contributing positively to the overall experience. However, opinions on the booking process and the service are mixed, with some consumers expressing satisfaction and others reporting issues such as inaccurate hotel information or unfulfilled requests. Despite these mixed opinions, the general sentiment towards the company remains positive.

Based on these reviews

Rated 4 out of 5 stars

This is a comfortable hotel in a lovely location in Puerto Calero. Great choice of pools with a 40m lane pool for training. Well appointed gym. Comfortable rooms in good condition. Generally friendly... See more

Rated 4 out of 5 stars

Very straightforward booking process. Accommodation as described - very comfortable for just one visitor, like me. Perhaps for security (I am a fit 80 years old), a tub mat would be recommended as t... See more

Rated 4 out of 5 stars

Amazing hotel so happy with my stay was only two problems 1 walk through swimming pool area to go to the gym and closes to early other hotels the gym and open 24hours 2 : The bedroom shower glass... See more

Rated 3 out of 5 stars

Booking was fine. Not sure all the information on hotels was accurate. When we had any queries emails were rarely responded to. Had to hang on ages to get a phone response. We sent messages via SFL to... See more

Rated 5 out of 5 stars

Friendly helpful reception ,incredible service especially in restaurant where buffet was constantly stocked and tables imeadiately cleared.The kitchen staff prepared tasty dishes - the variety was u... See more

Rated 1 out of 5 stars

Please do not book accommodation with this company! We arrived in Perth after a 19 hour journey to be told we had no reservation in the hotel! We did however have a reservation in a different hotel wh... See more

Rated 5 out of 5 stars

Great people & location although 90 min transfer from International Airport was tough after a 9 hour flight. We spoke to The Resort Manager (Audrey) when she casually stopped to asked us about our hol... See more

Rated 1 out of 5 stars

I cannot reach any customer services. I didn't have any issue about one reservation but I don't know why your system blocked my account. I cannot make any more reservation. I changed the account, paym... See more

Rated 1 out of 5 stars

Location suitable for business not holiday Rooms nice and spacious Pool freezing cold 🥶 Breakfast everything the same every day and cold except for fresh omelettes Staff rude on reception S... See more

Company replied

Rated 3 out of 5 stars

The Premier Inn were expecting us but they were adamant that we were not booked in for breakfast. We showed them the confirmation letter from the booking company confirming see had paid for one night... See more

Rated 5 out of 5 stars

I almost didn’t book with Stay For Long because of a many negative reviews and the fact that their price was significantly lower than other travel sites seemed too good to be true. I’m really glad I d... See more

Rated 5 out of 5 stars

Price was outrageously cheap! Room completely equipped with every mod con. Very comfortable beds. Beautiful location with a lovely view of Apia town and ocean. Very close to great restaurants, con... See more

Rated 1 out of 5 stars

Very bad bathroom ceiling all coming away shower cover rod all patched up at both ends tiles at rod covered with what look like plaster taps on sink and bath covered with black mould as was all rou... See more

Rated 5 out of 5 stars

Stayforlong booking went through and everything was fine at the hotel - the room with a view and HB, whick I booked. No complaints. However, myy friend did also her booking and hers was cancelled b... See more

Rated 3 out of 5 stars

Hotel was clean and facilities were good. Room was clean and spacious. Food was average hotel fare, nothing special. Staff were professional, helpful and knowledgeable. Noise at night time from loca... See more

Rated 5 out of 5 stars

Got a lovely room with walk in shower as requested at time of booking. Staff throughout hotel wer friendly and helpful. Room cleaned daily. Only negative point would be evening dinner was very repetit... See more

Rated 5 out of 5 stars

Room comfortable and clean .very close access to shopping mall with many food options and plenty of shopping.....check in was easy .had to go next door to enjoy a wonderful buffet breaky at sunway res... See more

Rated 1 out of 5 stars

Confirmed booking at advertised price. Paid deposit. Then demanded 25% more based on “guest nationality policy.” Checked their T&Cs - this policy doesn’t exist. They list restricted countries - mine(... See more

Rated 1 out of 5 stars

Beware cheap deals! Fake false scam prices, no customer service contact centre managers "Don't talk to customers" ( I have that in Black & white) you can expect to be on hold waiting to speak to... See more

Rated 5 out of 5 stars

Expectational and down to detail. Good food, all round facilities and room I can’t find a fault. My mother and I stayed at the hotel for 6 nights and the service I received from Romany, Peter, Amin, B... See more

Rated 1 out of 5 stars

Booked a room through stayforlong for a trip to Liverpool football club, unfortunately and out of my control, Liverpool football club cancelled my trip due to unforeseen circumstances. I contacte... See more

Company replied

Rated 1 out of 5 stars

Not good experience. No communication with a property. No info about a confirmed late check in , no reply about a airport transfer. When arrived, room only one bed, other added later. Rooms old and... See more

Rated 1 out of 5 stars

SCAM website Runaway!!!! Unfortunately I didn't see the reviews here before I book with them, I ended up here as victim as thousands of customer who wrote the review. I paid for the to... See more

Company replied

Rated 1 out of 5 stars

Our hotel we had booked was closed for renovations so they offered a sister hotel instead. We didn't want it so requested a refund. That was at the start of December 2025. Refused still hasn't been pa... See more

Rated 1 out of 5 stars

Abysmal communication. I booked a 3 night pre paid hotel stay, and once confirmed started receiving additional marketing emails showing the rates even LOWER than what I'd pre paid. I reached out to... See more

Company replied

Rated 1 out of 5 stars

Dreadful experience. I accidentally booked a day earlier than needed. Emailed support. They said they would escalate to relevant team and then never replied again. Sent three further emails and no res... See more

Rated 1 out of 5 stars

SCAMMERS. Both confirmations issued are WORTHLESS. Not genuine hotel reservations. Outside of UK law or i would process them for breach of contract, false advertising and mis-selling. Customer service... See more

Rated 1 out of 5 stars

This is as scam website. I stayed in Intercontinental Muscat for 3 nights. I paid the full amount to Stayforlong,however, the money was never transferred to the Hotel. I had to pay again to the hotel... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking, I have made one booking for 2 hotel rooms for my family at the same hotel, they have confirmed one room but cancelled the other room, they have refunded me the deposit for the o... See more

Company replied

Rated 1 out of 5 stars

I made a reservation for a hotel in Belfast which Stayforlong told me they would confirm within 48 hours. 4 days later came the confirmation, but in the meantime I had booked elsewhere. They have take... See more

Rated 1 out of 5 stars

Disgraceful full payment was taken at the time of booking when only a small deposit was the option I had chosen. This is the third time they have taken the payment info which was over £2k, I immediate... See more

Rated 3 out of 5 stars

Stayed for about a week. Staff/Customer service 6/10 (Some staff friendly, others not so) Room 4/10 (Smells, ceiling leaks, air condition just blowing air like regular fan) Food 6/10 (Regular,... See more

Rated 1 out of 5 stars

Absolutely shocking company to deal with. Hotel was was supposed to stay in unfortunately had a system crash when I arrived. Hotel informed me they couldn’t accommodate but was entitled to a return th... See more

Rated 1 out of 5 stars

We booked twice by this agency both been rejected but money been taken already after long time waiting by the phone said need wait 3-5 days then can receive refund money .it’s ridiculous procedure th... See more

Rated 1 out of 5 stars

Arrived at night to find the hotel had not been booked! Syayfrlong customer support was awful.They would not pick up on the emergency number and took an age to reply to emails.Your local agent Rocket... See more

Rated 1 out of 5 stars

When booking there we 2 hotels with the same name and we booked the wrong one. We instantly realised our mistake and emailed stayforlong straight away to see if they could swap the booking. They initi... See more

Company replied

Rated 4 out of 5 stars

The staff we met on arrival were most helpful and welcoming. Communal internal spaces were old fashioned, uninspiring and in need of some TLC - BUT…. Our room which was in a bedsit style with an en-su... See more

Rated 5 out of 5 stars

Wonderful hotel-spotlessly clean-fresh towels and room clean every day. Fabulous fourth floor breakfast dining area with a surprisingly good breakfast with fresh fruit, eggs whatever way you wish and... See more

Rated 5 out of 5 stars

This is a wonderful resort wish we could have stayed for longer ! Travelling with 2 teenage kids . Lots of area’s to relax Excellent new facilities with a tropical vibe. We felt like movie stars stayi... See more

Rated 4 out of 5 stars

The booking process and beginning to end all smooth handling unlike some sites these days referring you to apps. Accommodation as it said on tin, good location, clean, excellent breakfast buffet sel... See more

Rated 3 out of 5 stars

The position is fantastic, near the centre and not far from beach. who apartment needs som TLC. Beds are smaller then usual and bedsheets are polyester what makes them cold (in winter month). WiFi wor... See more

Rated 2 out of 5 stars

stayforlong website was misleading when booking a hotel room. showing a picture of staying in the main building but actually booking a room 500 meters across the street . not happy when checking in be... See more

Company replied

Rated 2 out of 5 stars

Residency Hotel was rated 4*, it's Google 4*. Room had bad odour, end up changing rooms three times, no sound proofing, birds knocking on glass windows so can't have quality sleep. Poor hygiene stand... See more

Rated 2 out of 5 stars

We were supposed to go to Be Grand in Antalya on December 29. Everything had already been paid for. Including the fly tickets On December 5, I received an email from Stay For Long info... See more

Rated 1 out of 5 stars

1) Booked hotel in London, pressed key for further hotel information & gave me a hotel with same name but in Fort William, Scotland over 400 miles away 2) was unable to fulfil booking as I was admit... See more

Rated 4 out of 5 stars

Location is top notch! In the heart of Temple Bar it’s very easy reach to the lively bars and restaurants. The check-in process was swift and straightforward with our room being available at 2pm.w... See more

Rated 3 out of 5 stars

The room was clean and functional, as expected from IBIS, situated off a main road with many shops nearby, including a tram stop, supermarket, and boulangerie. Clamart has changed over the past 10 yea... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

About Stayforlong

Written by the company

Visit Stayforlong
Stayforlong

We are an online travel agency, born as a tech start-up in Barcelona, with one clear goal: to reward holiday makers with the best hotel offers the more nights they stay.

Why we do what we do

We realized that these customers deserve enhanced benefits to enjoy longer holidays and decided to make them the center of our efforts. This is why our team works hard to shake the travel industry, developing new products and connecting our travellers with the best accommodations so they can live long-memorable experiences.

How Stayforlong get better prices in hotels and accommodations

We offer competitive rates for long-term stays because we believe these types of holidaymakers are the most valuable, and so do the hotel owners.

It's a win/win situation:

  • Hotels attract better customers because they are holidaymakers who stay more nights.
  • Customers save the most on their accommodation and get to enjoy longer vacations at the best price.
Find the best hotel offers
If you need any assistance please visit our helpcentre: https://help.stayforlong.com/en

Contact info

3.9

Great

TrustScore 4 out of 5

52K reviews

5-star
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1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Terrible in bereavement

Inflexible and unwilling to help change dates or refund in the event of a bereavement. Shockingly bad. Expect no attempts at being helpful from this company. 30 minutes to speak to someone who then can't help. They ignore all email attempts of contact. Definitely AVOID!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Booked twice for Tunisia

Booked twice for Tunisia. Always checked with hotel and booking was made. Good thing you can change your booking and only have to pay little fee £20. Most deals are quite reasonable.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

It took us 2 hours to check-in the…

It took us 2 hours to check-in the hotel after writing to multiple customer service assistants until they received the hotel confirmation number via their suppliers. They send you no documents no confirmation messages no receipts in PDF format. As it was a very stressful experience, I have no intention to book a hotel with this website again.

5 February 2026
Unprompted review
Rated 2 out of 5 stars

Messing the hotel booking

Unfortunately my hotel was not booked when I arrived they had to find me another room in another hotel and all the people that I wanted to stay with I wasn’t able to stay with them. We had to dig through receipts to get me booked.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

1 star

1 star – Absolutely unacceptable customer service

Booking reference: 321-10262815.

I have never experienced such a complete failure of customer support as with Stayforlong.

We contacted them multiple times, well over ten emails, regarding an urgent and highly sensitive medical situation that required a minor date adjustment. Not a cancellation. Not a refund. Just clarity and formal confirmation of a modification that the hotel itself was willing to approve.

We received not a single human response.

- No acknowledgement.
- No “we are reviewing your case.”

Nothing.

Meanwhile, we were dealing with a terminally ill friend in Bangkok and a second emergency surgery that forced us to reconsider our travel dates. Time-sensitive decisions about flights and accommodation had to be made. Stayforlong’s silence actively made the situation worse.

Even after the hotel explicitly confirmed that they had approved a modification and were simply waiting for Stayforlong to formalise it, the company remained completely unresponsive.

A booking platform is only as good as its support when something goes wrong. In our case, Stayforlong was muted, despite sending auto-replies saying they will review the emails, while support was needed most.

If everything goes perfectly, perhaps you’ll never notice. But if you need help, flexibility, or even basic communication, you are on your own.

I would strongly advise booking directly with hotels instead of using Stayforlong. When it mattered, they failed entirely.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

Everything that could go wrong did need a holiday to get over the disaster

Looks can be deceiving checking was great this was our pre honeymoon and we spend a hour apart each day due to the safe breaking every day my partner ended up with diarrhoea due to food change and the room key kept letting us down and he had 2 accidents due to this it was kept away from phone and was so embarrassing bar outsode room was serving n selling drinks at 11 oclock at night to underage kids and also pocketing the money the noise was loud, 4pm one evening we laid down and they started banging it was so loud we ended up getting up we understand repairs need doing but plz at leaat warm people we begged to be moved each day due to all the problems then we went to the specialiality Asian restaurant set menu was limited my partner had chicken and sweetcorn soup it tasted of soap then I only has a option of chicken noodles on main dish was told could have fried fish but not sure of oil so I also had option of beef so I choice beef when I tasted it it had peanuts in did nt say on menu as wasnt on menu also find a hair in my food I though oh may have been mine next mouthful had a hair wrapped around the beef I unravelled it out my mouth the rice come in a white dish with 9 dirty black chips around the dish the manager who didnt help us day before was eating in a separate part of the restaurant bet his food was nice we told him they took rice and changed it but we got up and left after the 2nd hair we had to go to soho square to eat a take away pizza as we was starving , the next day the amazing chef in the beach side restaurant asked us if we was ok as we was so down after another day without each other due to the safe I broke down in tears he set up a meeting with the main boss who met up and finally moved up after 5 crap days of out holiday they finally moved us for 2 days of our holiday and we was promised a meal in the cala restaurant anything we wanted was booked next evening to get dressed up and got there to be told we could have set menu only and no one was on hand to sort so we went to restaurant the young lady who had helped up fatama could noy get hold of Mrs MYRA as night off so we went to the mountain side reception no help again so it was all lies again we went out to savoy soho House n spent more money but came back and was sick with all the stress to be honest if it wasnt for the chief the young lad and fatama in restaurant our pre honey moon break was crap spoiled and so shattered from it all, Micheal the cleaner was amazing, the second room was lovely but 2 days after all crap wasnt enough time I struggle with fibromyalgia and been in bed for a week when I got home due to all the stress of ot all we did email stayforlong 5 days in to our holiday for help but guess what still waiting on a reply the place is lovely but our experience was not and I feel totally unnecessary stressed out by managers that didnt care once your money is paid we ain't moaning people but we felt thats all we did as everything was ignored for so long

25 January 2026
Unprompted review
Rated 2 out of 5 stars

Paid more than EUR200 in "taxes and…

Paid more than EUR200 in "taxes and fees" at time of booking, only to be told after the payment was taken that there would be "additional taxes and fees" paid at the hotel. So the price you pay on Stayforlong is not representative of the overall cost. I would have booked directly with the hotel had I known this. Interactions with customer service very patchy, with different responses from different agents advising completely opposing views. Would avoid this website in future.

11 February 2026
Unprompted review
Stayforlong logo

Reply from Stayforlong

Good afternoon,
Thank you for taking the time to share your feedback and bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly.
Your feedback is highly valued, and we are taking it seriously. We have sent you a request via private message to obtain your booking details so we can thoroughly investigate your case.
We appreciate your patience and understanding in this matter.
Best regards, Stayforlong Customer Service

Rated 1 out of 5 stars

The hotel that was booked did not exist

The hotel that was booked was not open/was under construction and Stayforlong neglected to let us know that the hotel had cancelled the reservation until after the check in time. They at first offered an alternative but then never followed up with additional information and I had to book a another hotel last minute out of pocket. They entirely ghosted me at this point, no explanation or refund.

3 February 2026
Unprompted review
Stayforlong logo

Reply from Stayforlong

Good afternoon,
Thank you for taking the time to share your feedback and bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly.
Your feedback is highly valued, and we are taking it seriously. We have sent you a request via private message to obtain your booking details so we can thoroughly investigate your case.
We appreciate your patience and understanding in this matter.
Best regards, Stayforlong Customer Service

Rated 1 out of 5 stars

Absolutely shocking - Stay for long

Absolutely shocking, I have made one booking for 2 hotel rooms for my family at the same hotel, they have confirmed one room but cancelled the other room, they have refunded me the deposit for the one the have cancelled because it’s not available. I have sent several E Mails which have all been ignored, why would they think that this is acceptable. It is clear I need 2 x rooms and having 1 x room is absolutely no use whatsoever. Clearly I need to cancel the other one and they need to refund my deposit but they are just totally ignoring me. Absolutely shocking customer service, I should have stuck with the booking.com

Avoid !!!

1 February 2026
Unprompted review
Stayforlong logo

Reply from Stayforlong

Good afternoon,
Thank you for taking the time to share your feedback and bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly.
Your feedback is highly valued, and we are taking it seriously. We have sent you a request via private message to obtain your booking details so we can thoroughly investigate your case.
We appreciate your patience and understanding in this matter.
Best regards, Stayforlong Customer Service

Rated 5 out of 5 stars

Found your site through Trivago

Found your site through Trivago. Hadn’t used it before, so I wasn’t sure what to expect. We booked, stayed and paid less than the other couple we were traveling with !
Everything was surprisingly smooth - thanks!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

SCAM website Runaway!!!

SCAM website Runaway!!!!

Unfortunately I didn't see the reviews here before I book with them, I ended up here as victim as thousands of customer who wrote the review.

I paid for the total stay, and The hotel then found no reservation under my name, saying the voucher number I have received by them is FAKE!!

Lost my money and put in so much stress and ruined my trip.

Voucher number is: 16543453693

I have sent email to all management and customer service. and NEVER received a response.

SCAMMERS

11 February 2026
Unprompted review
Stayforlong logo

Reply from Stayforlong

Good afternoon,
Thank you for taking the time to share your feedback and bringing this to our attention. We apologize for any inconvenience caused and assure you that we will get back to you directly.
Your feedback is highly valued, and we have sent you an email regarding your case. Please check your inbox for further information.
We appreciate your patience and understanding in this matter.
Best regards,

Rated 5 out of 5 stars

Amazing place

Amazing place

Very comfortable
Good location
Excellent customer service
Good food

Beware of the speed camera

4 February 2026
Unprompted review

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