Thegrand Outlet Reviews 57

TrustScore 2 out of 5

1.9

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with the product quality, suggesting that items received often do not match website descriptions. Many consumers report receiving counterfeit goods, with concerns about the authenticity of products, especially those advertised as Ralph Lauren. Consumers also report negative experiences with the website and delivery service. Several reviewers mention that the website appears misleading, with some indicating it is now under construction or taken down. Many people report long delivery times, with products often shipped from China, regardless of the customer location.

Based on these reviews

Rated 1 out of 5 stars

Do not buy from this company I spent £96 on a Ralph Lauren polo shirt and hoodie and they are so obviously fake ,no washing instructions,crappy polyester and the cardboard inside the packaging was for... See more

Rated 1 out of 5 stars

The Ralph Lauren jumper I received was fake and not what it looked like on their website. I then returned it back to their address provided but they have yet to refund me back my money !!!! Th... See more

Rated 1 out of 5 stars

Do not buy from this site,it sells counterfeit goods! It as you believing your buying a genuine Ralph Lauren item from this country "Britain"! &When you check in your e-mail it's coming from china on... See more

Rated 1 out of 5 stars

SCAM COMPANY ! DO NOT BUY OR FALL FOR THE FAKE 5* REVIEWS. EITHER YOUR ITEMS WONT BE SHIPPED OR THEY’LL SEND FAKES IF THEY HAVE ANY IN STOCK !!!! CHECK OUT THEIR WEBSITE *RESTRUCTURING* WHAT A... See more

Rated 3 out of 5 stars

The site isn't very well stocked, but since it's an outlet, that's okay. The downside is that they only have a few pieces or leftovers from previous years.The prices are excellent compared to the aver... See more

Rated 3 out of 5 stars

I recently discovered this site because they advertised from Google Shopping. I actually disagree with the previous comment saying it's too cheap to be true. Their prices are quite reasonable... See more

Rated 5 out of 5 stars

It is my first experience with the this company and the five stars are, for the moment, only about the ease of buying the product and of course the price. I had no doubt that the product would be gen... See more

Rated 5 out of 5 stars

I was a little skeptical at first, but after my first order, I can say everything is perfect. The packaging was intact and it was delivered within 10 days of me placing my order over the weekend.

Rated 5 out of 5 stars

This is my third order and I've never been disappointed. Reliable... shipping a little slow.

Rated 1 out of 5 stars

Advertised as original Ralph Lauren polo shirts. Came from China and are fake! Quality not good. They make it so difficult to return as can’t generate label online. You have to email company then they... See more

Rated 1 out of 5 stars

Whoever has given this company 1+ reviews are obvious trying to save them from obliteration, or work for the company. It's a scam selling counterfeit goods, a major red flag is the site itself, they h... See more

Rated 1 out of 5 stars

I never received my order from October , got no correspondence at all. Got no reply from emails. Website says under construction. Scam site do not buy from them!

Rated 1 out of 5 stars

The worst website, totally fishy! The website looked so good, I ordered a pair of birkenstock and a patagonia bumbag and they both counterfait! the order takes 3-4 weeks and the products are very b... See more

Rated 1 out of 5 stars

If it looks to good to be true then it is probably not true. That is how I would describe this company/website. They are con artists they are not originals they are pure fakes and when you enquire as... See more

Rated 1 out of 5 stars

Brought a Ralph Loren hoodie , waited and was messaged to say it was delivered and it was not. I have clearly been scammed, the site is not English although it portrays it is. Also when I paid I had a... See more

Rated 1 out of 5 stars

The delivery is coming from China for Ralph Lauren products. I am uncertain whether the products will be genuine seeing as it is coming from so far. I paid for express shipping on 24th September. It i... See more

Rated 1 out of 5 stars

Even 1 star is too much. Total Scam. To my regret that I have missed the reviews from the Trust Pilot. Even as a copy its bad. However, they have refunded my money. The reviews with 5 🌟 must be fake.... See more

Rated 1 out of 5 stars

I had no problem with my order. Customer service responded to my email on the same day. Unfortunately, delivery took almost four weeks and the item is fake.no original labels or label with the washing... See more

Rated 1 out of 5 stars

I bought 2 sweaters from Ralph Lauren for 160 euro’s and they were never dilivered! 100% certain i will never buy here again I warn you this is a bad site dont buy anything here.

Rated 1 out of 5 stars

Ordered polo shirt at beginning October, heard nothing since, website says under construction. Tried emailing 3 times, nothing!! Scam !

Rated 1 out of 5 stars

Buyer beware No goods will arrive Had to notify my bank Big Scam Appeared on my fyp Google page

Rated 1 out of 5 stars

DO NOT PURCHASE FROM THESE CRIMINALS! ALL ITEMS ARE FAKE AND FROM CHINA, LOOK NOTHING LIKE WHAT IS LISTED ON WEBSITE, CHEAP CRAP FROM CHINA! TOTAL SCAM!!!!!

Rated 1 out of 5 stars

I ordered two tops from them. They debited my account twice and only credited one amount of £148. I have tried emailing for the other credit but no one is replying!!

Rated 1 out of 5 stars

This is very fake seller, product is fake as sizes are 3x smaller then written. On ask for return they are not responding on email.

Rated 1 out of 5 stars

Fakes. Can’t believe I got scammed. Website appears to be UK based but in China. Worse still, waited 3 weeks to receive poor quality fake RL half zip numbers. So fake that the polo logo is in the wron... See more

Rated 1 out of 5 stars

I ordered 2 t shirts size M it took a very long time for them to arrive, they are clearly fakes ( meant to be Polo?) plus the sizing is not true the M I ordered looks like extra large!!!!

Rated 1 out of 5 stars

This is a scam website and now it’s down. The products never arrived, they wont do a refund as well and have simply disappeared.

Rated 1 out of 5 stars

Counterfeit!! The website looks very professional and like it is based in the UK. The goods come from China. Received the hoodie I ordered today. The Ralph Lauren is very dodgy and the zip is very che... See more

Rated 1 out of 5 stars

I bought 3 items, a total of 190 Euros, more than a month ago, and they never arrived. They did not reply to emails, and the phone number goes straight to the mail voice.

Rated 1 out of 5 stars

Stay away, Its all fake merchandise . I spent 150 euro that ill never get back and it now looks like the website is down

Rated 1 out of 5 stars

I would give it zero if I could. Sent me a counterfeit Ralph Lauren jumper, cheap junk and tiny in size. It came from china rather than the uk. Avoid.

Rated 1 out of 5 stars

Do not buy from here. It is a total scam. 1 month later, nothing delivered, website down.



Contact info

1.9

Poor

TrustScore 2 out of 5

57 reviews

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Rated 1 out of 5 stars

SCAMMERS

The Ralph Lauren jumper I received was fake and not what it looked like on their website. I then returned it back to their address provided but they have yet to refund me back my money !!!!

They have been ignoring my emails for months as I wanted to know why they haven’t given me any notice about my refund.

Absolutely disgusting fake dirty company that our just pure scammers !!!! This finger to them 🖕🖕🖕

Please avoid at all costs

15 September 2025
Unprompted review
Rated 1 out of 5 stars

This is very fake seller

This is very fake seller, product is fake as sizes are 3x smaller then written. On ask for return they are not responding on email.

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Stay away, Its all fake merchandise . I spent 150 euro that ill never get back and it now looks like the website is down

3 October 2025
Unprompted review
Rated 1 out of 5 stars

If it looks to good to be true then it is probably not true…

If it looks to good to be true then it is probably not true. That is how I would describe this company/website. They are con artists they are not originals they are pure fakes and when you enquire as to how to return items which in my case were the wrong size and one of the items a white shirt had gone yellow in the packaging they have gone silent. I would have lived with the 5 week delivery time if the goods had been what they advertised on the website and had been of the quality you would expect for Ralph Lauren and Lacoste. They are fakes coming in from somewhere in Asia. Final comment don't touch them with a forty foot barge pole.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

First order

I was a little skeptical at first, but after my first order, I can say everything is perfect. The packaging was intact and it was delivered within 10 days of me placing my order over the weekend.

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience...famous brands at true outlet prices...low prices and limited selection...great if you find what you're looking for

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Fake Chinese crap.

Do not buy from this company I spent £96 on a Ralph Lauren polo shirt and hoodie and they are so obviously fake ,no washing instructions,crappy polyester and the cardboard inside the packaging was for a pair of curtains.I waited 3 weeks for this crap and I’m fuming. I’ve emailed them for a refund but I won’t hold my breath. The site was advertised on Google’s main page so they need to remove it.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Products never received

I bought 3 items, a total of 190 Euros, more than a month ago, and they never arrived. They did not reply to emails, and the phone number goes straight to the mail voice.

29 September 2025
Unprompted review
Rated 1 out of 5 stars

A rip off!

I've ordered a pair of Birkenstock with a express delivery for a birthday present, it never came and I'm trying to contact them, no answer.
It's a rip off! Never again!

24 October 2025
Unprompted review
Rated 1 out of 5 stars

the worst website

The worst website, totally fishy!
The website looked so good, I ordered a pair of birkenstock and a patagonia bumbag and they both counterfait! the order takes 3-4 weeks and the products are very bad!!! I have contacted my bank as the order didn t seem to be dispatched after 2 weeks and I got a refund back-from my bank -I have opened a dispute with the customer service to try to get my money back.
Once I told the grand outlet that I was mugged by them by sending me fake items and that I was reported the fraud, they took their website down!!!
DO NOT EVER BUY STUFF FROM THEM!!!!!

21 October 2025
Unprompted review
Rated 3 out of 5 stars

Interesting discovery

The site isn't very well stocked, but since it's an outlet, that's okay. The downside is that they only have a few pieces or leftovers from previous years.The prices are excellent compared to the average store prices in the Netherlands.I received the products 7 days after ordering. They arrived exactly as described on the site, everything was perfect, and with the original tags. The products are perfect, without any defects.Customer service is quick to respond and helps with any questions. I will definitely order again in the future.

10 October 2025
Unprompted review

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