Tidyalloys Reviews 3,974

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the helpfulness and efficiency of the staff. Consumers appreciate the personal touch, noting the absence of automated systems and the ease of speaking directly with knowledgeable representatives. People find the company's pricing competitive and the level of cover excellent, with many expressing satisfaction with the value for money. The customer service receives high marks, with reviewers frequently mentioning specific employees by name and praising their politeness, helpfulness, and expertise. Consumers appreciate the straightforward and hassle-free claims process. However, a few reviewers reported claim denials or delays, indicating some variability in claim outcomes. Overall, individuals express confidence in the company's reliability and commitment to customer satisfaction.

Based on these reviews

Rated 5 out of 5 stars

First class customer service - purchased GAP insurance product for new vehicle under PCP. A helpful quick efficient and friendly process and that personal touch of someone picking up the phone and sp... See more

Company replied

Rated 5 out of 5 stars

I got the tyre insurance with TidyAlloys. Never thought that I would need it. Wonderful service and helpful. Prompt. And covered my pothole tyre puncture on my nearly new low profile tyre. Unrepairabl... See more

Rated 5 out of 5 stars

Needed GAP Insurance for a new leased EV. Looked on the comparison websites and Tidy alloys gave me everything I needed at a very competitive price. Spoke to Ben who set up the 2 year policy. Very s... See more

Company replied

Rated 5 out of 5 stars

Ben could not have been more helpful. Because of his input, we were directed to Match Price with Kwikfit On-Line resulting in us saving well over £500 on four new tyres. We wouldn’t have known about t... See more

Company replied

Rated 5 out of 5 stars

Spoke with Mark about alloy wheel insurance and he gave me great advice without trying to sell me anything. Other companies should take a leaf out of their book in customer service. Thanks for all... See more

Rated 5 out of 5 stars

Very informative personnel (have spoken to both Ben & Chris). Good product offered - 5 x wheel and 5 x tyre claims allowed PER YEAR. Better than any other companies I’ve investigated. Unfortunate that... See more

Rated 5 out of 5 stars

I’ve used Tidy alloys twice now for Gap insurance, they are the most helpful people I’ve dealt with , it’s like old school service which is long gone nowadays ! Highly recommend this company for your... See more

Company replied

Rated 5 out of 5 stars

Dealing with this company as ever is a delight. When calling their number, you never have to speak to a machine or get directed to a website as they are one of the few companies that still believe... See more

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Rated 5 out of 5 stars

After several quotes and comparing with dealer offer, decided on TidyAlloys mostly because of the customer service! I was emailed and called to discuss details of quote. Prices were competitive, cover... See more

Rated 5 out of 5 stars

Excellent service as always. Had a tyre that was non repairable puncture and followed their process and it was approved. Provided evidence etc and got the payment next day. Well worth having if you... See more

Rated 5 out of 5 stars

Excellent, super friendly service. Thank you Mark and Ben. A local repair company identified who did a great, very speedy job. Definitely recommend Tidy Alloys. Have used them for our last few cars.

Company replied

Rated 5 out of 5 stars

Really quick and simple process to get reimbursed. Garage did all the heavy lifting. I just sent them the instructions from Tidy Alloys, so I could get quick authorisation. I then paid the bill an... See more

Rated 5 out of 5 stars

Like all insurance policies, you hope you will never have to claim. Fortunately I haven't had to make a claim, but I have used this company twice and the process to set up is simple. Everything is exp... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate system with all documents available via a click. Quotation competitive with good level of GAP insurance cover, including some extras (such as covering the cost of the Road Tax should... See more

Company replied

Rated 5 out of 5 stars

Prior to buying insurance through Tidyalloys, I gave them a quick call for advice on the most suitable type of GAP for me. I got through to them very quickly (no prerecorded messages/options) and they... See more

Company replied

Rated 5 out of 5 stars

I needed to make a claim for a damaged alloy and it was all arranged with the repaired with no grief. Dropped the car off, the work was done and I could pick it up. Alloy was well repaired. Essenti... See more

Rated 1 out of 5 stars

Your policy states that a scratch not exceeding 40cm in diameter and affecting no more than two body panels is covered. The damage to my vehicle consists of three individual scratches, all of which... See more

Company replied

Rated 4 out of 5 stars

Purchased 3 seperate products. Called them directly and they were very friendly and pleasant to deal with and explained what was / was not covered. No hard sell, which i liked. Overall price and c... See more

Rated 5 out of 5 stars

Had a puncture and made a claim. Dealt with by TidyAlloys very quickly, no fuss, absolutely as it should be but so often isn't. Based on my experience I definitely recommend and will renew/use again.... See more

Rated 5 out of 5 stars

Excellent, no fuss service. From damaging my wheel to having it repaired took less than a week and throughout everyone I dealt with was professional and friendly. So glad I took the Tyre and Ally Pr... See more

Company replied

Rated 1 out of 5 stars

Took out the tyre and alloy wheel policy was all happy Tried to claim and it’s a whole rigmarole sending pictures of tyres treads etc then going to Kwik fit and being told I had to wait 48 hours befor... See more

Company replied

Rated 3 out of 5 stars

I neither like nor dislike this company, … as with all “insurance “ companies, you can’t really review them , … until you make a claim! ( if you ever need to) , and then it’s like to depend on if the... See more

Rated 3 out of 5 stars

Sign up process was simple enough but found a more suited provider elsewhere that meets my expectations. Customer service isn't the best. They followed up quick enough to offer me other products and s... See more

Company replied

Rated 5 out of 5 stars

This is on the PURCHASE experience which was smooth. A first - having to send photos of the brand new car but very easy to do so and Ben confirmed cover very quickly and showed some nice empathy ski... See more

Rated 1 out of 5 stars

Very polite and helpful before you sign up after that a pain to make claims and excuses why the claim is not possible , you are left to run around to get the tyre repaired or replaced - took my car to... See more

Rated 5 out of 5 stars

I spoke to Ben about transferring my gap insurance to my new car,he explained everything clearly and implemented the new policy immediately.All good many thanks. Bmc.

Rated 5 out of 5 stars

First time purchasing and using alloy wheel insurance. Simple process to set up and simple claim process. There were extra questions all completed via email upon the initial claim just to check that... See more

Company replied

Rated 5 out of 5 stars

Had a claim for a damaged alloy from kerb , sent in an email with photos and a few days later had a mobile engineer repair it for me . A few weeks later and I had a nail in my tyre , I again sent in... See more

Company replied

Rated 5 out of 5 stars

I bought a 3 year policy when I got my new car (Mercedes C220) as the low profile tyres make it really easy to kerb the alloys. I’ve had the car a year and half and unfortunately, have managed to... See more

Company replied

Rated 5 out of 5 stars

Ben was really polite and helpful, took time to explain and answer all questions. None aggressive sales pitch, which is welcomed compared to some. Thanks for your help Ben

Rated 5 out of 5 stars

Seamless process for claims - Ben at TidyAlloys arranged everything. Really no headache at all, highly recommend. I was holding off providing a review until I had to claim, now that I have, I can atte... See more

Company replied

Rated 5 out of 5 stars

Rang up and go through straight away, the gentleman on the phone I spoke to was lovely but can’t remember his name. Quick and easy process answered any questions I had and really helpful! Was on the p... See more

Company replied

Rated 5 out of 5 stars

Third time using Tidy Alloys to purchase GAP Insurance, Alloy Cover and Dent Cover. Outstanding service once again from Ben who explained all my queries in full. Thank You.

Rated 5 out of 5 stars

Owner of a car with what turned out to be forged wheels that the wheel repair people couldn’t fix,tidy alloys very apologetic and offered me my insurance premium back but in the end I opted for a smar... See more

Rated 5 out of 5 stars

Both Chris and Ben at Tidy Alloys are superb - they are easy to talk to, good listeners and offer excellent support and advice. They offer a comprehensive range of insurance products - I have both the... See more

Company replied

Rated 5 out of 5 stars

I have yet to make any claims so my scoring is just based on the experience buying the contract. The website was very clear and the process submitting pictures to affirm the state of the car was acc... See more

Rated 5 out of 5 stars

I unfortunately had 2 punctures in the space of 1 week. The service I received in processing both claims was seamless and highly professional. A special mention to Ben for dealing with both claims so... See more

Company replied

Rated 1 out of 5 stars

Would not use again, better off paying a dent man to come in when necessary. Appreciate you phone call today and understand your reply but I paid the money to your company for a service that I was... See more

Company replied

Rated 5 out of 5 stars

Changed my car whilst current GAP insurance was still running. Talked to Chris who made it so easy to sort out existing and a new policy. Totally professional and friendly. Would recommend 100%

Company replied

Rated 5 out of 5 stars

I bought GAP insurance for my daughter. I couldn't believe how good the website was and how much detail was given about the product I had purchased. I didn't have to call this company so I don't know... See more

Rated 5 out of 5 stars

Overall, I’m impressed with Tidy Alloys so far and great customer service thanks to Ben . The cover feels robust and well thought out, especially compared to a lot of providers who don’t mak... See more

Rated 5 out of 5 stars

Great service and some great products the same as dealers offer but so much cheaper. I have used these guys several times now and always efficient and definitely great vale for money

Company replied

Rated 5 out of 5 stars

I always choose the insurance from Tidy Alloys and have never had a single issue with a claim. There may be cheaper policies elsewhere but I would not go anywhere else because the customer experience... See more

Company replied

Rated 4 out of 5 stars

Whilst there was a month's delay in getting an appointment, the company hired by TidyAlloys did a top job touching up some nasty paint chips

Rated 5 out of 5 stars

I’ve been with Tidy Alloys Gap/Cosmetic/Alloy Wheel Insurance for several years now, and they continue to prove why I stay loyal. Their service has always been reliable, professional, and incredi... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Tidyalloys.com is a trading style of Motor Products Online Ltd. We provide Alloy Wheel Insurance, SMART Cosmetic Repair Insurance, GAP Insurance and Tyre Insurance. We are fully authorised and regulated by the Financial Conduct Authority (FCA No 828724). We have supplied our products and services directly to the motor trade historically, with over 20 years of experience in the industry. Choosing your next provider for your insurance products has never been an easier choice. We pride ourselves on first class customer service and our staff are incentivised by providing the best possible customer service and information to our customers. Visit www.tidyalloys.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Replied to 88% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Web site has issues

Web site has issues. They are currently fixing. Did over phone instead and all went well.

11 February 2026
Tidyalloys logo

Reply from Tidyalloys

Thank you.

Rated 5 out of 5 stars

My 1st claim experience

This was my 1st claim which was dealt with promptly and efficiently for a alloy wheel scuff. I was pleased with the service I received many thanks.

16 January 2026
Rated 5 out of 5 stars

Spot on

Easy to navigate system with all documents available via a click. Quotation competitive with good level of GAP insurance cover, including some extras (such as covering the cost of the Road Tax should your car be written off & a new one purchased).

6 February 2026
Tidyalloys logo

Reply from Tidyalloys

Thank you.

Rated 5 out of 5 stars

Really quick and simple process to get…

Really quick and simple process to get reimbursed.

Garage did all the heavy lifting. I just sent them the instructions from Tidy Alloys, so I could get quick authorisation. I then paid the bill and sent the copy of payment to Tidy Alloys and the money was in my bank the next day.

28 January 2026
Rated 5 out of 5 stars

Good service

Good service, quick quote and completion, good value for money!

30 January 2026
Tidyalloys logo

Reply from Tidyalloys

Thank you.

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