Wanted to give the product some time to work before giving a result review and I feel like the results in how white your teeth can get varies from person to person. That being said I don't think the p... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I've had wonderful results with this product. Used it for years and very happy! Just hope they don't change anything like alot of companies do! It's great and don't need any improvements! Don't know a... See more
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The tracking didn't update so I had to reach out customer support (which is all automated) to find out where my order was. Turned it was delivered but I didn't know because they don't send out aut... See more
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I've been using Snow products for a long time. Although I have sensitive teeth I never had sensitivity problems. I would recommend to be gentle with cables if you have a wired whitening kit. It woul... See more
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I liked the presentation; it's attractive and very practical since it has three usage options. The packaging is also an ideal size for traveling. It has a minty, natural, and smooth flavor. The textur... See more
Company replied
Diana and her team were extremely professional and prompt when dealing with fulfillment issues. From speedy responses, and a full palette of ideas & options that matched my fulfillment issues and... See more
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BUYER BEWARE! Ordered three toothbrushes and only received two. Can’t reach a representative, and their AI chat has not been helpful. Wasted $50 and will never order from this company again! Updat... See more
Company replied
Great customer service for an online retailer. I sent an email about the wire breaking on my LED and got a response within the same hour. I let them know the situation and they informed me that I had... See more
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Recently, I asked for customer service assistance with a problem. They were responsive and helpful and solved my problem immediately. I am happy because I really like Snow Teeth Whitening products. My... See more
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I love Snow's products, but they also have wonderful customer service! I was having the worst time with my shopping cart (it kept adding unwanted products and overcharging for sale items) and Mariame... See more
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I ordered the electric toothbrush buy one get one free but only received 1 toothbrush, and I've sent multiple emails, but with response on when I will receive the other toothbrush. The customer servi... See more
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I had ordered from Amazon and had an issue with a defect. They referred me directly to Snow, who is just replacing the entire kit at their expense. This is a tooth-whitening system, and I really like... See more
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This is an update to my last review. Try snow did get in contact with me and rectified the problem of the missing toothbrush, which I did appreciate. I really do like snow products and also recomm... See more
Company replied
Not only does snow. Have great products, but they also have great customer service. I had a question about a return and I emailed them. I didn’t hear anything back for about a week, so I messaged them... See more
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Great products wonderful customer service. I highly recommend. I have had the toothbrush for about 4 years and absolutely love it. Placed an order for restock of the whitening toothpaste and after a c... See more
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I was having trouble with my wireless unit Jessica O in support answered my service request email the following morning and without hesitation had a new unit on the way to me. I have been using... See more
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Have not received the product yet but if it is as effective as the customer support (package not received due most likely to address confusion) I will be delighted. My unreceived item was not only rep... See more
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I’ve been trying to get replacement heads that actually fit my toothbrushes. They make it impossible to know if you have a generation 1 or 2. They don’t send you an order confirmation email and they a... See more
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I am super excited to try these Snow products. I’ve been in the dental profession over 34 years and know what an impact whiter teeth have in boosting confidence on us all. These products are founded... See more
Company replied
Love the Snow toothbrush, whitening kit, and entire range of products. One of our four toothbrushes malfunctioned and customer service immediately honored the warranty policy and replaced it. Our dent... See more
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So I placed an order about 6 weeks ago with my place of work address as to where to ship, about 2 weeks later the delivery company UNIUNI, sent me text messages that they had attempted delivery 3 time... See more
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SCAM - DO NOT ORDER!!!!! Would give 0 stars if that was an option. I placed an order 2 weeks ago. No confirmation email received, no shipment or tracking information provided. I have followed u... See more
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Buyer beware. Look at all the 5 star reviews for yourself. Likely fake and none of them talking about the actual product, just glowing reviews page after page of their experience with customer servic... See more
Company replied
This company has the worst customer service. They say they take pride in processing orders quickly, within 3-5 days, but it took them OVER 2 weeks to ship my order. They make it impossible to reach ou... See more
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Placed an order on February 16th; 10 days, later order "still being processed" and has not shipped. Emails not responded to, and phone number goes to a voicemail service no matter what time of day I... See more
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I ordered going off of Trustpilot’s overall great reviews of the company since I have been burnt in the past. I ordered on February 18th, for two day shipping. Never received. I emailed through the si... See more
Company replied
I got one of the teeth whitening kits for Christmas about a year ago, and I went to replace the pen. I asked the customer support where to find the replacement pens and they said on the site but... th... See more
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I would never order anything from Snow teeth whitening again. They sent me some of their product with my subscription plan I immediately have tried five times to receive a return label to send the... See more
This is about Snow's electric toothbrush. I purchased it, and I wish I had not. I have had several electric toothbrushes, but this is the worst. The power button sits right where you hold the brush... See more
Company replied
Purchased an Advanced wireless teeth whitening kit in summer 2023. Stopped charging just over 2 years later. Contacted customer support and was told 2 year warranty so tough. Bad enough but when... See more
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The worst customer service and products I have ever purchased. My journey with Snow Oral Care began less than two years ago when I purchased their LED toothbrush and extra toothbrush replacement heads... See more
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Buyer Beware – Shady Subscription Practices I do not recommend doing business with this company. I ordered one bottle of the "magic powder" just to try it out. Unfortunately, the product didn’t... See more
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I loved trying the dissolving purple strips! They are super easy to use, taste great, and I could already see a difference after the first few uses. Perfect for keeping my smile bright. I’ll definite... See more
Company replied
I spent $300 ordering what I thought were great christmas gifts. I am missing a toothbrush from the order. AI support has been unhelpful and frustrating. I have sent numerous emails without any r... See more
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I just received my snow toothbrush yesterday and it will not charge. I have tried everything including different charger blocks and outlets. Please send me a toothbrush that works! I’m so upset. I was... See more
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I've been using the toothpaste and whitening powder, and they seem to be working very well. They taste good too. I'll be ordering more toothpaste as I'm running low. I have sensitive teeth and thes... See more
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I ordered items on June 3rd, received a confirmation email with my order number, but have not heard from them since. I have tried to reach support several times, but nobody responded.
Company replied
I placed an order on February 20 and have not received any communication regarding order status or shipping. They took my money but I never received a product. Do not buy from this company. I will be... See more
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Honestly, I didn’t think this purple powder would do much, but it actually works. My teeth feel super clean after brushing, and they already look a bit brighter. It tastes way better than I expected t... See more
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Ive purchased 2 of these. And theyre fantastic. I even ordered a 3rd in one of the other models for my youngest. Only problem now, is I can never order replacement heads. Im way past due. And they've... See more
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I am all about great teeth. SNOW electric tooth brush and tooth paste is amazing at keeping your teeth clean and white! Their customer service is unmatched! Excellent customer service. SZA
Company replied
I bought my second snow system. The first was wired and while it worked great the wire was cumbersome and started to fray and it didn’t work consistently so I bought the wireless. It just arrived. I... See more
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Snow Oral Care customer service experience. I reached out to Snow Oral Care because I am not going through the product as fast as I thought I would. They were very quick to respond and gave excell... See more
Company replied
Company details
Written by the company
#1 selling teeth whitening system guaranteed to work on all smiles. Fast shipping nationwide! Order online today: https://www.trysnow.com
Contact info
4401 E Baseline Rd #103, 85042, Phoenix, United States
- [email protected]
- trysnow.com
3.9
Great
4K reviews
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Checkout is a scam…
Checkout is very confusing and seems like a ploy to get you to accidentally order again. Shameful!
7 February 2026
Unprompted review
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Costumer service is pathetic
Costumer service is pathetic. Never received what I ordered. I sent multiple emails and nobody ever responded
6 February 2026
Unprompted review
Didnt hear or get any thing from this…
Didnt hear or get any thing from this order.
I will not pay for this. Bad scam
27 January 2026
Unprompted review
Not a great device
First off, trying to get a human to talk to is impossible. My husband ordered me one and the shipping took so long he thought it was a fake site. He couldn’t find a phone number to call. The product finally came over a month later. I received the wireless version and the charge absolutely sucks. It holds a charge for maybe 2 sessions if you do them back to back. I have attempted 5 different times, put on the whitening gel and all, put the mouthpiece in and it stays lit for about 2 min the goes dead. The pamphlet says it should hold a charge for 3 sessions. My device has yet to do that. When it dies it ends up wasting my whitening gel. They need to create a case that holds the charge and keeps the device fully charged. I’d like to see if the system actually whitens but I can’t keep it charged to actually do so.
3 February 2026
Unprompted review
I would never order anything from Snow…
I would never order anything from Snow teeth whitening again. They sent me some of their product with my subscription plan I immediately have tried five times to receive a return label to send the product back they refused to send me a return label they have no telephone that you can call and talk to someone good luck if you order anything from them and you want to return it
3 February 2026
Unprompted review
So I placed an order about 6 weeks ago…
So I placed an order about 6 weeks ago with my place of work address as to where to ship, about 2 weeks later the delivery company UNIUNI, sent me text messages that they had attempted delivery 3 times and now listing it as undeliverable, ridicules!! we have packages delivered to my warehouse daily with no issues, FedEx, UPS ect. I tried directly replies to UNI with specific instructions where to deliver with no response. Now they say they will return the package to vendor. I have sent several Emails to Snow with no reply as of yet. I have bought many products from Snow in the past with no issues. This order was for over 200.00 dollars. I either want my order or a complete refund. This is no way to treat your customers, total lack of communication. Why don't they just use regular carriers for delivery then this wouldn't be an issue. If you can't resolve this issue, I will no longer do any more ordering from your company. Totally unacceptable!!
1 February 2026
Unprompted review
Reply from Snow Teeth Whitening
Hi John,
Thank you for taking the time to share your experience with us. I’m truly sorry for the frustration and inconvenience you’ve gone through with this order especially after being a loyal customer in the past. Multiple failed delivery attempts, no clear communication from the carrier, and delayed responses from us is absolutely not the experience we want you to have.
We understand how upsetting this must be, particularly with a $200+ order and packages regularly delivered to your workplace without issue. This isn’t the level of service we aim to provide at SNOW Oral Care, and we sincerely apologize.
Please contact us directly at [email protected]
with your order number so we can urgently review the shipment status and make this right. We appreciate you bringing this to our attention and the opportunity to fix it for you.
SNOW
Wonderful product
I've had wonderful results with this product. Used it for years and very happy! Just hope they don't change anything like alot of companies do! It's great and don't need any improvements! Don't know about customer service cause I've never had to use them as I've never had a problem!
27 January 2026
Unprompted review
Reply from Snow Teeth Whitening
Hi Rhonda,
Thank you so much for sharing your experience and for your thoughtful review! We’re thrilled to hear you’ve had wonderful results and have been happily using the product for years.
We totally understand your sentiment too, when something works, it should stay that way! Please know we’re always focused on maintaining the quality and effectiveness you’ve come to trust from SNOW Oral Care.
We also appreciate you mentioning that you’ve never needed customer support, that’s always a good sign! But if you ever do need anything, we’re here for you. Thanks again for your continued support.
All the best,
SNOW
Unresponsive
I got one of the teeth whitening kits for Christmas about a year ago, and I went to replace the pen. I asked the customer support where to find the replacement pens and they said on the site but... they are not on the site. So I ordered another pen that said it would work with the LED device. It never came. I have emailed them multiple times about either sending another one or refunding my money and I haven't heard anything for weeks.
9 January 2026
Unprompted review
Reply from Snow Teeth Whitening
Hi Emily,
Thank you for taking the time to share your experience with us. I’m really sorry to hear about the confusion finding the replacement pen and the lack of follow-up regarding your order.
We understand how frustrating it must feel to be waiting on a product and not getting timely responses, especially when you were simply trying to replace something compatible with your device. That’s not the experience we aim to provide at SNOW Oral Care, and we truly apologize for the inconvenience.
Please reach out to us directly at [email protected]
with your order details so we can prioritize this right away and make things right, whether that’s a replacement or a refund. We appreciate you bringing this to our attention and the chance to fix it for you.
Sincerely,
SNOW
This is an update to my last review
This is an update to my last review. Try snow did get in contact with me and rectified the problem of the missing toothbrush, which I did appreciate. I really do like snow products and also recommend them to others.
15 January 2026
Unprompted review
Reply from Snow Teeth Whitening
Hi Cathy,
Thank you so much for taking the time to update your review and for the 5-star rating. We truly appreciate it! I’m really glad our team was able to get in touch and quickly resolve the issue with your missing toothbrush.
It means a lot to hear that you enjoy our products and even recommend them to others. Your support and trust in SNOW Oral Care genuinely makes our day. If you ever need anything at all, we’re always here to help.
Thanks again for being part of the SNOW family!
Best,
SNOW
Ordered Diamond Whitening Kit and no delivery after 6 Weeks
UPDATED: Ordered Diamond Teeth Whitening kit at the end of November 2025 and no sign of the product delivery after 6 weeks. Query initially raised with their customer services who responded with confirmation the order had been 'fulfilled' and that they would pass the shipping issue to a 'specialist team' to follow up. No further communication received to date. Follow ups including a request for a full refund have gone unanswered. The product hasn't moved via tracking since Dec 03 2025. Unfortunately on the basis of this experience I cannot recommend Snow or its products, and the customer experience has been the worst I've experienced in years. Their marketing is excellent however with multiple emails received almost daily. Service though is clearly not on their priority list.
Update 18/01/2026 - Despite a request from Snow via Trustpilot for my contact details and order number(submitted), as of today, still no update, offer of refund or attempt to re-engage to resolve an outstanding, paid for order that has not been fulfilled. Additionally, a request for resolution was placed via Shopify, their payment platform and that has also gone unactioned. Sorry Snow, not good enough. If one of your representatives is reading this, please provide a refund as requested.
29 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Mark,
Thank you for taking the time to leave this review. We’re truly sorry to hear about your experience and completely understand how frustrating it must be to wait six weeks for your Diamond Whitening Kit with no resolution, despite multiple attempts to contact us.
We acknowledge that the lack of communication, unfulfilled follow-ups, and unresolved refund request are unacceptable and not the standard of service we aim to provide. We also understand your frustration with receiving frequent marketing emails while your order issue went unresolved. It’s clear why this has resulted in a 1-star rating.
We want to make this right. Please reach out to our Support Team directly at [email protected]
so we can immediately investigate your order and work toward a resolution. Feedback like yours is essential in helping us improve our service and ensure situations like this are prevented in the future.
Thank you again for sharing your experience, Mark. We sincerely regret the inconvenience and hope to restore your confidence in SNOW.
SNOW
zero customer service
I spent $300 ordering what I thought were great christmas gifts. I am missing a toothbrush from the order. AI support has been unhelpful and frustrating. I have sent numerous emails without any response. There is no number to call. However, Josh sends me marketing emails to purchase more items. I also previously bought their most expensive toothbrush which they don't seem to market anymore. Which is probably the reason that the replacement toothbrush head has been on back order for more than a year. I am close to returning the entire order and filing a claim with my CC company. It's sad bc their products are not bad but customer service is nonexistent.
The response from SNOW reads similar to the dialogue I had with Snow AI support, Asking me to email you when I have already sent 3 separate emails sounds disingenuous. If the response from snow was written by an actual person, please respond to the numerous emails I have sent.
8 December 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Jungha,
Thank you for taking the time to leave this review. We’re very sorry to hear about your experience and completely understand how frustrating it must be to deal with missing items, unhelpful support, and delayed responses.
We acknowledge your concerns about AI-only support, lack of phone contact, and back-ordered replacement parts. This is not the standard of service we strive to provide, and we completely understand why this situation has caused such frustration and led to a 1-star rating.
We would like the opportunity to make this right. Please reach out to our Support Team at [email protected]
so we can work with you directly to resolve the missing item and any other concerns. Feedback like yours is crucial in helping us improve both our customer service and product availability.
Thank you again for sharing your experience, Jungha. We truly regret the inconvenience and hope we can restore your confidence in SNOW.
SNOW
BUYER BEWARE
BUYER BEWARE! Ordered three toothbrushes and only received two. Can’t reach a representative, and their AI chat has not been helpful. Wasted $50 and will never order from this company again! Update: I received a response shortly after the survey saying that I would receive the missing toothbrush and it’s been almost a month with no toothbrush or response to follow up.
9 December 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Emily,
Thank you for taking the time to leave this review. We’re truly sorry to hear about your experience and understand how frustrating it is to receive an incomplete order and then have trouble reaching a real person for support.
Missing items and unhelpful assistance are not acceptable, and we can see why this led to a 1-star rating. This is not the experience we want any customer to have, and we regret the inconvenience and disappointment this has caused.
We’d like to make this right. Please contact our Support Team at [email protected]
so we can resolve the issue as quickly as possible. Feedback like yours highlights areas where we need to do better.
Thank you again for sharing your experience, Emily. We appreciate your feedback and the opportunity to learn from it.
SNOW
Absolutely disgraceful service.
Absolutely disgraceful service.
My order was not delivered to me and after arguing the point with this diabolical company ..they refuse to refund me..DO NOT USE THIS COMPSNY THEY ARE FAKE
20 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Michelle,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how upsetting it is to feel let down when an order doesn’t arrive and the situation remains unresolved.
We want to be very clear that we take delivery and refund concerns seriously, and we’re disappointed that this has been your experience with us. This is not the level of service we aim to provide, and we understand why this resulted in a 1-star review.
Your feedback highlights a serious issue, and we appreciate you bringing it to our attention. We regret the frustration this has caused and the impression it has left, and we are committed to reviewing situations like this to improve our processes and communication.
Thank you again for sharing your experience, Michelle. We appreciate you taking the time to leave a review.
SNOW
Website fault for months
Purchased an Advanced wireless teeth whitening kit in summer 2023. Stopped charging just over 2 years later. Contacted customer support and was told 2 year warranty so tough. Bad enough but when trying to replace wireless kit it is impossible. Website is faulty and repeatedly goes to main page when trying to find. Apparently snow are aware of the issue and fixing it, for four months now!!!😡
Cannot get through to a human. Everything is AI.
Do not tell me to email as I have, loads of times. Just ai answer every time.
Very annoying.
What was a great company are now best avoided.
It’s a shame because it does work.
2 September 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Julie,
Thank you for taking the time to leave this review. We’re genuinely sorry for the frustration you’ve experienced especially after being a customer who knows the product itself works well. That makes this even more disappointing to hear.
You’re absolutely right to expect clearer support and a smoother experience. We acknowledge how upsetting it is to deal with a device issue just outside the warranty period, combined with website problems and difficulty reaching a real person. That’s not the standard of service we aim to provide, and we understand why this led to a 1-star rating.
We also hear your feedback loud and clear regarding AI-only responses and the prolonged website issue. While these challenges are being actively addressed, we recognize that the delays and lack of human connection have caused unnecessary stress and for that, we sincerely apologize.
We truly appreciate you pointing this out, even though the experience has been negative. Your feedback helps us identify where we must improve, and we regret that this situation has changed your perception of SNOW.
Thank you again for sharing your honest experience, Julie. We hope we’ll have the opportunity to restore your confidence in us in the future.
SNOW
The worst customer service and products…
The worst customer service and products I have ever purchased. My journey with Snow Oral Care began less than two years ago when I purchased their LED toothbrush and extra toothbrush replacement heads. The toothbrush fell apart within one year under normal one person use. They warranted the replacement, sent it to me from the USA and I ended up having to pay duties and taxes on a free replacement. They were apologetic about the extra costs and issued me a gift card to use online for future purchases. I recently purchased a set of 6 replacement heads and when I placed one on my toothbrush this week it got jammed and broke the entire head and toothbrush. I have tired several times to get in touch with a live human in customer service but they only respond in AI MODE! I now have to buy a new toothbrush and more replacement heads but I’m certainly not spending over $300 for this brand again. It a piece of junk. Don’t waste your money.
27 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi DT,
Thank you for taking the time to share such a detailed review. We’re truly sorry to hear about the repeated issues you’ve experienced with your toothbrush, as well as the difficulty reaching a live team member. This is far from the standard we aim to deliver, and we understand how disappointing and frustrating this has been.
Your feedback is incredibly important, and we want to make this right. Please reach out to us directly at [email protected]
so a member of our team can personally review your case and work with you toward a proper resolution. You deserve better than the experience you described, and we appreciate you bringing it to our attention.
Sincerely,
SNOW
They are very easy to use
They are very easy to use. Then you just leave them and they dissolve.
20 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Ava,
Thank you so much for your 5-star review! We’re glad to hear that you’re finding the product easy to use and love the convenience of simply applying and letting it dissolve. We truly appreciate you taking the time to share your experience.
Warmly,
SNOW
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I bought one two years ago and after a…
I bought one two years ago and after a year it stopped charging, they did send me a new one but then a year later with that one it would charge but no longer turn on.
14 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Ben,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you’ve experienced repeated issues with your device.
We appreciate you bringing this to our attention, and our team would love the chance to look into this further and see what we can do to help. Please reach out to us directly at [email protected]
so we can work toward a solution.
Sincerely,
SNOW
Great products and service.
6 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Tommy,
Thank you so much for your 5-star review! We’re thrilled to hear that you’ve had a great experience with both our products and our service. It truly means a lot that you took the time to share your feedback, and we’re grateful to have you as part of the SNOW family.
Warmly,
SNOW
Excellent Customer Service
I bought my second snow system. The first was wired and while it worked great the wire was cumbersome and started to fray and it didn’t work consistently so I bought the wireless. It just arrived. I charged it for hours and hours but it won’t hold a charge. I tried calling the customer service number but it says it no longer works. I emailed the company earlier today but haven’t heard back so we’ll see. If they fix this, I’ll update my review.
ETA: This company has terrific customer service. After posting this review, they immediately contacted me and sent me a whole new system. I would definitely order again as this product really works to whiten your teeth. I'd be willing to gamble that if I get a bad device they will immediately remedy it. Great product and now I know great company.
6 November 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi Dayna,
Thank you for taking the time to share your experience and for being a returning SNOW customer. We truly appreciate your support. We’re very sorry to hear about the issue with your new wireless whitening device and the trouble reaching our team. That’s not the smooth experience we aim to provide, and we completely understand how frustrating that must be.
Our team has received your email and will be reaching out shortly to help resolve this for you. We’re committed to making sure your device works as intended and that you get the bright results you’re looking for.
Thank you again for your feedback. It helps us improve and continue providing the high-quality experience you expect from SNOW. 💙
Warm regards,
SNOW
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Revised Review
I first wrote a review about Snow having poor customer service because I had questions and they weren't getting back to me, but since that review Snow customer service came through and very much apologized for the tech difficulties they were having and even sent me some free gifts.
27 October 2025
Unprompted review
Reply from Snow Teeth Whitening
Hi,
Thank you so much for updating your review — we truly appreciate it! We’re really glad our team was able to connect with you, apologize for the tech issues, and make things right. It means a lot to us that you gave us the chance to correct the situation, and we hope you enjoy the free gifts!
Thanks again for your patience and for being part of the Snow community. If you ever need anything, we’re always here to help!
All the best,
SNOW
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