I've been receiving my weight loss meds from Yucca for while now. I've spoken with Sam, a few times regarding questions I've had. Not only is she quick to respond & always friendly, she's very knowled... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I've been receiving my weight loss meds from Yucca for while now. I've spoken with Sam, a few times regarding questions I've had. Not only is she quick to respond & always friendly, she's very knowled... See more
Company replied
Signing up was easy enough. The patient portal is easy to navigate. Johann from the onboarding team explained everything really thoroughly in an easy to understand step-by-step process. Now I’m just w... See more
Company replied
My experience began with Michelle via text, who made interaction so easy to understand and ask questions.Michelle is so kind and excited about the company and the product. Who wouldn’t want to make a... See more
Company replied
My sign up process was a little tricky. Their server was down and I’ve still not been able to log into the patient portal. But I have had great conversations with the onboarding team / Lucky specifi... See more
Company replied
Yucca Health is a telehealth platform that connects patients with licensed providers and partner pharmacies for personalized, compounded treatments. While best known for our GLP-1 weight management programs, we also support a range of other health needs through tailored, science-backed care.
9350 Wilshire Blvd, Suite 203, 90212, Beverly Hills, United States
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to commend the team for their excellent customer service. They were very professional, attentive, and helpful throughout the entire process.

Reply from Yucca Health
I was very impressed by the services that I received from yucca. My rep was lucky and she walked me through the entire process. It made me feel extremely welcomed.
She answered all of my questions and showed me the areas to chat with individuals if I have questions. I highly recommend Yucca. It is easy to sign up and you get your package within the week.

Reply from Yucca Health
Sign up was easy and meds were shipped very quickly. Johann was easy to talk to and made me feel comfortable by answering my questions with a smile you can hear through the phone.

Reply from Yucca Health
Onboarding with Lucky was quick and easy! She was very polite. I received important information and all of my questions were answered. So far, so good.

Reply from Yucca Health
I've been receiving my weight loss meds from Yucca for while now. I've spoken with Sam, a few times regarding questions I've had. Not only is she quick to respond & always friendly, she's very knowledgeable & thoroughly answers & easily resolves any question or concerns that I've had. Her customer service is top tier, & it's always a pleasure speaking with her. Thank you again, Sam!

Reply from Yucca Health
My experience began with Michelle via text, who made interaction so easy to understand and ask questions.Michelle is so kind and excited about the company and the product. Who wouldn’t want to make a purchase?Then Ivy made sure that I was connected with the proper onboarding individual Johann who was energetic and engaging. Johann went through the patient portal with me and explained all aspects of the product thoroughly. I am very pleased with this process.

Reply from Yucca Health
I was very overwhelmed with all of the sites offering weight loss meds. I appreciated that Yucca had a phone number. I went through their site easily and filled out the questionnaire with ease. I had some questions that I asked on the portal and received a call immediately from Meg. Meg was so patient with me in explaining my maintenance dose and helped me understand concentration levels and dosage that made sense. I had my intro call with Johann who was so friendly and eager to help me feel confident in the Yucca product and honestly when he said I would be receiving my product in two days I was thrilled. He texted my tracking details and I am set and ready to receive. Thank you Meg, Johann and Yucca Health. So excited. 😆

Reply from Yucca Health
Lucky was very helpful and very informative. I’m appreciative of the support and help that they provide.

Reply from Yucca Health
I want to highlight how great this process was. After having a negative outcome with a previous provider, I found Yucca Health and the onboarding, questionnaire, and payment process went so smooth. I highly recommend Yucca Health to start your weight loss journey.

Reply from Yucca Health
They have been communicating, but absolutely nothing has gone right since I signed up and it’s been nothing but a waiting game.
First, they happily took my $1550, then I wasn’t able to access my portal, and I had to reach out to get access to my account, there was no option to set a password when I signed up, they send a “magic-link” to your email, something that they say they’ve fixed, but I still receive none of those emails (and yes I’ve checked spam and junk folders)
Someone finally set a password and I can access my account via that method, great.
They shipped my medication via UPS 2nd day air. That was a week ago. UPS has no idea where the package is, and neither does anyone. I’ve been in contact with both Yucca and UPS and neither will help, and they seem happy to keep me waiting with no resolution.
They will not refund my money nor do they have any guarantee that I’ll even get my shipment that I paid them almost a whole paycheck for.
Extremely frustrating and disappointing experience. Go with and actual reputable company that will be proactive about communicating so you don’t have to chase down answers.

Reply from Yucca Health
I have recently started my journey in weight loss but the time and care of this company can most definitely be seen and felt. From calls to check in to make sure you are ready and prepared to the app itself being very easy to navigate. So far I have felt very comfortable with my choice in choosing Yucca health to help me get to my goal. As well as they have many ways to monitor your expenses with them and have many ways to save money.

Reply from Yucca Health
Signing up was easy , good costumer service.no extra fee what you see is what you pay. Just waiting for my med.

Reply from Yucca Health
Fear mongering false advertising claiming a non existent FDA deadline is coming up trying to scare people into buying 6 months of medication. As of this writing the FDA has no pending deadlines for GLP-1 medications, only a vaguely worded statement that they will be harsher on glp 1 providers who claim to have copies of FDA approved drugs. I will never purchase from a company with such manipulative marketing practices.

Reply from Yucca Health
Signing up was easy enough. The patient portal is easy to navigate. Johann from the onboarding team explained everything really thoroughly in an easy to understand step-by-step process. Now I’m just waiting on the speedy delivery to start my journey.

Reply from Yucca Health
So far my experience has been excellent. I like all the “credit” and the new promotions that are given. I have been speaking to Johann and he has been helpful, super nice and explained and answered any questions that I had. I definitely will recommend friends

Reply from Yucca Health
It was easy. I am worried about how much the price goes up after my first shipment though. Rachelle on the phone was very nice.

Reply from Yucca Health
I did a lot of research into GPL-1 companies before choosing Yucca. All the reviews were positive, and their portal is very user friendly. My onboarding call with Johann went very smoothly. I like that I can message the doctor any time. I am looking forward to a brand new me!

Reply from Yucca Health
Lucky, was able to help me on my onboard experience. Everything was easy and clear. Communication was clear and so far I’m having a wonderful experience.

Reply from Yucca Health
So far so good! Should receive my Trizepitide tomorrow. Communication has been clear and I feel ready to get started.

Reply from Yucca Health
The process to sign up was easy and didn’t take long at all. Once I was approved the onboarding person Lucy was super nice and helpful. My medication arrived quickly and the instructions easy. I don’t know if it’s working yet but I’m excited to find out in the next month or so.

Reply from Yucca Health
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.