Ultra Mobile Reviews 2,439

Awsome network, I have been using Ultra for close to 10 years. Recommended to me by my colleague at work, I have no regrets from the very first day I switched. I make both local and international call... See more

What made this company trusted is the fact that their network is steady and covered many countries in the world. It's affordable and cheap compared to other networks. The problem with ultra mobile is... See more

Ultramobile signal is super strong I am able to use without worrying about signal lost. Especially on the weekends when am visiting my aunt who live way put there in the country side. Thumbs up to ult... See more

I live outside the U.S. and every time enter Ultra Mobile is always there to ensure I have the connectivity I need to make calls and text family and friends, and request for transportation services fr... See more

Been using Ultra for over a decade now. I've been able to keep the same legacy plan for all my family members. Their wireless services has improved quite a bit over the last few years & I can get serv... See more

I’ve been with Ultra Mobile for the past seven years, and I've never had an issue with their service or coverage as long as I know where they are providing service. All in all, very content and happy... See more

I’ve been using Ultra Mobile for almost two years now and the service has been good with no major issues. The only downside is that the regular plan feels expensive compared to other networks my fri... See more

Customer service is the foundation of any company. Ultra Mobile’s customer service picks up your phone call within 2 minutes and thoroughly handles your problem and follows up with you. They have set... See more

Ultra Mobile has been great for me, I've had a plan with them for decades now. I have family overseas and my plan lets me call them anytime for no more cost than calling next door. My sister's on one... See more

The representative who helped me over the phone to get my service up and going again, was the best! My phone service had gone out during work because I forgot to pay it and my phone is an essential p... See more

Initial offer for wireless unlimited talk, text, 3G data was perfect. Have had NO probs. with service nor any disruption since 2025 (opening this acc't). Have renewed for 2026.

The Long Distance calls to Europe, Mexico and United States, that makes me feel very comfortable, I don’t have to pay for it, that is the reason why I will stick to Ultra Mobile for as long as possibl... See more

The service is good and it's been improving during last couple of years. The little problem is the lack of a physical place or people to talk when you need assistance but when everything is up and run... See more

Ultra mobile is very good network. It does not break, it does not fluctuate, it's cheap and affordable. Covering international calls free and had no hidden charges. Because of good coverage I have mor... See more

I have been using Ultra Mobil for over 5 years. It's the best among other carriers I have used. It offers free international calls and charges a low monthly rate. The 5G and 4G signal is good. It's cu... See more

Seemed like a good plan for international travel. You can buy international service and use wifi calling without that. However, wifi calling has not been reliable and I have chatted with the experts... See more

First is the price. As a customer I appreciate the cost and not being taken advantage of. And second I always have good connection. I also like your updates I don't feel like I'm in the dark, good c... See more

I am a current customer. I have questions about international roaming for use on cruise ship. Its websie shows four plans for $5 - $40, but how much data (GB) for each plan?? Their "Live Chat" and cus... See more

It's never too late to match your pocket with what you can afford. I choose Ultra Mobile because of its pricing rates. The Internet can be a bit slow especially when I'm away from home.

Both their cell network and their website are super slow to respond. It can take several minutes (more than 5 mins) to receive a text message with code. It takes several attempts and wastes your time... See more

The main drawback is that if you purchase additional GBs of data on top of your annual plan, the company may reset them even just a day after the purchase - every month on a certain date, the extra da... See more

I ordered sim with unlimited data but Ultra send me sim with 12GB data and on conta ting customer service multiple times, they refused to accept their mistake and though I paid for unlimited I am stru... See more

First two callers were gentle and nice. But it should not need 3 different verification phone calls to change one simple email. Also the the last person who called me at 10:37 pm to resolve the issue,... See more

It is very hard to use because soon I purchased new phone my WeChat function being cut off then tons of scam phone calls never able to block them I had to run time by time to payment cent for helping... See more

I was going to port a number in to Ultra but my phone wasn’t listed under eSIM’s. I called and the rep was condescending and quite frankly rude. He told me to choose any Samsung eSIM. After his atti... See more

Even I have topped up International Roaming credit in my account, I did not have any Ultra connection when I was in Japan in Nov 2024 and again in March 2025, in large city Tokyo. Why??? Please ex... See more

I purchased a one month plan prepaid until September 7th 2025. Yesterday I’ve got a message, that my account with Ultramobile has been suspended due to „unusual“ activity. The provided number of the „... See more

I strongly recommend that you avoid Ultra Mobile if you are travelling out of the USA. I started to provide details, but decided to nobody wanted to read another bad story about a cell service provid... See more

I can’t wait to switch my phone carrier from this one to another!!!! I’m beyond frustrated on how many people tell me they call me but I never receive the call!!! When I do get calls the person on the... See more

This experience was shared by friends. Management was stupid trying to set up an exit barrier for customers, making it very difficult to change plan. They told me to read numbers from sim card, clai... See more

As someone who has four phones personally and over 15 lines in my household, I can honestly say I’ve never had such a bad experience with a phone company. About a year ago, I tried switching on... See more

Very bad service and very rude and bad customer service hardly dealing with customer service she not helping at all and you are very bad service you cut the service every end of the month and you cut... See more

Data plan has challenges, I totally understand if we use allocated data fully before the monthly expiry date, it performs with 3G/4G speed. But surprising part is, even after reset, it behaves the sam... See more

The best part of ULTRA mobile is the price. The price includes local and international calls. Call quality has been good over the years but I did have a few dropped calls now and then. Their tech su... See more

In June 2025, I purchased a 12‑month prepaid plan from Lyca Mobile to port two numbers from T‑Mobile. Both numbers were confirmed as successfully ported, but Lyca Mobile later disconnected one of t... See more

I've been using Ultra as my wireless and cell phone provider for several years and have always been happy with their service. There are some remote areas where service may be missing - I've gotten use... See more

It's cheap, but are the dropped calls and lack of cell reception in central Phoenix worth it? --> CS at Ultra did have me undo some things on my phone that did improve the dropped calls. Dead zones s... See more

I got ultramobile because of the international calling. They have the best rates for calling overseas. For calling in the US, I knew they used other companies networks, I'm good with that. I don't use... See more

I am an ultra mobile customer for the last 7 years and I am happy with all the services given by them. They give access for international calls. I wish they establish more towers in my area so I can g... See more

I have only one major issue with Ultra mobile. The reception is terrible in subway stations and underground spaces in general. I struggle with reception Sometimes even in open spaces in New York city.... See more

Low prices and free international calls. Regular info about payments to be and the length of paid service. I have never had any issues with direct calls, messages and the quality of connections.

I've been an Ultra Mobile customer for 3 years. As I live overseas, I use them to receive SMS messages from my American banks and also when I visit the US every year. However, last month was a compl... See more

The payment is deducted in advance, not every month. I started using this number on July 5, 2023, and now it's the 27th, and the payment has already been deducted. This means I've used it for more tha... See more