Still skeptical to whether this is a scam product as they dont feel leak proof. Comfy and pretty to wear but gusset is too short at the front Packaging was cheap and not attractive as the adverts sh... See more
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Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.
United Kingdom
Replied to 61% of negative reviews
Typically replies within 1 month
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I'm absolutely made up with them there so soft and comfy
If you’re looking to support a small independent UK business this is not it. Despite all over the website stating the underwear is made in the UK, alongside giving off the impression from the shipping timing that it’s coming from the UK, it’s not. My order dispatched from China. Why would a product made in the UK need to go all the way to China, to be shipped within the UK?
On reading these reviews the company seems to double down on this however it’s again breaking UK law to do so. False advertisement is a criminal offence in the UK. I emailed the company to tell them this, alongside requesting my order be cancelled, however have had no response. They seem to be good at responding within one day to reviews but can’t reply to an email, doesn’t really look good again. The parcel made it all the way to me and was then rejected at my door as I’m not accepting what I didn’t order.
I have reported this to Trading Standards who are investigating.

Reply from Venetianlace
Quick delivery great quality and value. Plan to purchase more

Reply from Venetianlace
Absolutely lovely and comfortable product. Can’t even feel that got them on. No digging into skin. Nice and soft.Not leak proof .

Reply from Venetianlace
I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service responded quickly and handled my question well. Overall, very happy with the purchase.

Reply from Venetianlace
Long days at work and these stay comfortable till the end. No rubbing or discomfort.

Reply from Venetianlace
These knickers dont do as they advertise...they do not protect against leaks. They are nice enough pants and comfortable, but they have a normal, smallish gusset and just made from normal cotton fabric. Don't buy if you're interested in the supposed leak proofing.

Reply from Venetianlace
Friendly efficient service and good range of products. I would buy from Venetian Lace again.

Reply from Venetianlace
so i bought some of the knickers to try - unfortunately although they were comfy they didnt give me the protection i needed at the front. They then produced some different types of knickers so i purchased again hoping very much that they would do the job, ever hopeful. Unfortunately although they were even more comfortable and pretty, they still didnt provide the coverage and protection i needed. I raised this with Venetian lace and they couldnt have been more helpful and supportive. We chatted through what i was after and without question they sent me replacements that provided the coverage and protection that i needed. All i have to say is wow, ive found knickers that i can wear that tick everything off my list. Im a sucker for buying online, and normally it ends in failure and regret, but this was definitely a positive experience. So if you want a pair of knickers that offers you protection, comfort and look pretty then these are your go to!

Reply from Venetianlace
Great fitting, comfortable knickers. Look good too. Very lovey.

Reply from Venetianlace
Pretty and comfortable knickers but comparatively expensive for that purpose alone.
Bought to absorb minor leaks and, as other reviewers have mentioned, the gusset is too short to achieve that and as such they are no more leakproof than even basic thin cotton knickers.
They also all ended up having the same colour after the first wash despite me being the sort of person who separates everything by colour and sticking to washing instructions.

Reply from Venetianlace
I felt the difference immediately - soft, breathable, and clearly crafted with quality.

Reply from Venetianlace
I was sceptical but these are brilliant. Soft, breathable and they actually stay put.

Reply from Venetianlace
NOT LEAKPROOF.
Do not buy if you want leakproof knickers.

Reply from Venetianlace
I love this underwear, it really does what it says , no odour with them , they are really airy as well , will never buy any other pants again. 😊

Reply from Venetianlace
I ordered 6 pairs having seen the rave reviews and suffering from leaks which are difficult to manage. They arrived in cheap packaging ( as shein would send out their goods) definitely shipped from china and were not in the slightest absorbent. I had an accident on my first outing and was so embarrassed. Jade offered that to send me another style at no cost to me and apologised. A month later the replacements have just arrived and they are tiny they are nowhere near my size. They are also cheap looking and I’m very disappointed. Have asked for a refund as very unhappy. Have been offered yet more pairs in a larger size but want a refund. Awaiting a response. The customer service is very good but the product for me has been disappointing

Reply from Venetianlace
Love the look and feel, but the gusset area seems quite small for the level of leak proof protection promised. I do not feel confident in them yet! They are very comfortable to wear though and very stretchy soft lace.

Reply from Venetianlace
I ordered 6 pairs of the leakproof antibacterial pants.
The positives, the fabric is quite nice.
The negatives:
They are simply poorly designed ordinary pants, not in the slightest leakproof, no multi layers & the gusset is in the wrong place as others have said.
I gave 2 stars because my money was refunded in full and the staff dealing with it were polite & friendly BUT there were numerous excuses given to try to defend what is clearly a falsely advertised product, not fit for its advertised purpose. In addition there was repeated pressure to accept an alternative product, 70% refund & eventually to return to China at my cost. When challenged about why China when it's allegedly UK company, I was informed R&D is there, I then suggested it was the company's responsibility to return the item to 'R&D' in China, not mine.
I was then refunded in full.
Please just read the reviews before ordering. It is possible that some of the good reviews reflect different products to the one I bought but all is not as it seems from the website.

Reply from Venetianlace
Beautifully made pants that do the job and fit perfectly ⭐️ so glad to find something that looks so pretty but will also be functional ⭐️

Reply from Venetianlace
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