Venetianlace Reviews 164

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the good quality of the product. Consumers find the items comfortable, soft, stretchy, and breathable, with a great selection of colors. Many customers would recommend the product to anyone who's tired of cheap underwear falling apart. However, there are mixed opinions about the product, order, delivery service, and refund processes. Some reviewers express concerns about the product's leak-proof capabilities, with some saying that the gusset is too short or not absorbent enough. Other consumers report issues with delivery times and tracking, while others mention problems with the fit and sizing of the underwear.

Based on these reviews

Rated 3 out of 5 stars

Still skeptical to whether this is a scam product as they dont feel leak proof. Comfy and pretty to wear but gusset is too short at the front Packaging was cheap and not attractive as the adverts sh... See more

Company replied

Rated 4 out of 5 stars

The knickers I have bought from Venetian Lace are very comfortable. They do capture minor leaks, leaving me and my trousers dry. They definitely give me more confidence throughout the day. The only c... See more

Company replied

Rated 4 out of 5 stars

I was a bit unsure at first, but after two weeks of wearing them, I definitely find they work, I have not needed panty liners at all. Initially I felt a bit itchy and thought I was going to have a re... See more

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Rated 5 out of 5 stars

I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service... See more

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Rated 5 out of 5 stars

I needed some new knickers and realised I’m better with a more natural material and these seemed something worth trying Well I can’t see myself ever buying anything else They are comfortable a... See more

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Rated 5 out of 5 stars

I love them, literally life changing. I’ve got a new boyfriend (starting dating again at 47years old is terrifying) and having had three children I was very self-conscious, always wearing a pad which... See more

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Rated 5 out of 5 stars

Brilliant product, absolutely love these knickers, so much more comfy and hygienic than using pads. Have ordered more in smaller size as looking to trim down a bit for holiday! I have washed and rewor... See more

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Rated 2 out of 5 stars

These knickers dont do as they advertise...they do not protect against leaks. They are nice enough pants and comfortable, but they have a normal, smallish gusset and just made from normal cotton fabri... See more

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Rated 2 out of 5 stars

Really pretty and comfortable to wear underwear. However DO NOT buy if you’re looking for “leak proof”. Claims in their marketing that companies like Tena are trying to get take these pants off the ma... See more

Rated 5 out of 5 stars

I bought a pack of antibacterial and leak-proif knickers a few months ago. Whilst they were extremely comfortable, for me, the gusset wasn't quite long enough. Jade at Venetian Lace was extremely help... See more

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Rated 2 out of 5 stars

Advertised as absorbent, for dealing with low level leakage. They are decent knickers, but overpriced for what they are. I ordered a size up and that fits ok. However the gusset is no more absorbent,... See more

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Rated 2 out of 5 stars

These knickers are very comfortable, stretchy and a good fit. However they have 2 major faults. Firstly the gusset is not high enough at the front, it needs to be an extra inch higher and secondly and... See more

Rated 1 out of 5 stars

I ordered a pair of ultra absorbent comfort knickers on 23/8/25, unfortunately they didn’t fit. I have since emailed a number of times, initially to enquire about a larger size and then for a refund... See more

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Rated 2 out of 5 stars

Received my 6 underwear offer. 2 of the 6 were faulty but because I notified the manufacturer outside of the window (I was unaware of) they would not replace or refund. They are unwearable the seams a... See more

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Rated 4 out of 5 stars

I ordered the 'buy 2 and receive additional 4pairs free offer. My order arrived within 10 days. The pants are so soft and comfy. They do not look or feel like other incontinence pants. I'm not sur... See more

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Rated 5 out of 5 stars

I couldnt believe these would work as they were so slim... but they do! Really stretchy, soft and comfy. Great selection of colours too. I've recommended them to friends. They took longer to a... See more

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Rated 1 out of 5 stars

This company uses a glossy website, complete with historical blogs etc., to lure the unsuspecting into paying good money for allegedly high quality Italian lace knickers, which turn out to be Temu-... See more

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Rated 1 out of 5 stars

Avoid, don’t trust. Since March I got 3pairs of knickers which actually fit. I trusted their promise to replace initial order so I made another one. I was fighting for it to be delivered 2months and h... See more

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Rated 1 out of 5 stars

Unfortunately I've realised that the claims by this company are all false: Pants are made in China, not the UK as advertised. Pants are not leakproof as I tested them with small amount of wat... See more

Company replied

Rated 1 out of 5 stars

Can't understand how there arepositive reviews on Trust Pilot about this company, I feel they are fraudulent and what is more they have my credit card details for an online order placed 2 weeks ago. N... See more

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Rated 1 out of 5 stars

I ordered these hopefully that they would do as they claimed and prevent leaks. They most definitely do NOT. For a start the gusset isn’t long enough and is no more protective than a regular much less... See more

Rated 1 out of 5 stars

Haven’t received items I have ordered terrible customer service fob you off with messages re items in transit. Delays due to high demand blah blah blah not acceptable . Have a feeling response AI gen... See more

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Rated 2 out of 5 stars

At first i thought this was a scam as i heard nothing for 3 weeks. I emailed the seller and i then received the order. The so called antibacterial pants seem poor quality with no labels. They appear... See more

Company replied

Rated 2 out of 5 stars

These are very soft and comfortable knickers but they are not able to cope with even tiny leaks. The gusset is slim like normal knickers and has no extra absorbency. I was very disappointed as I bough... See more

Rated 1 out of 5 stars

Unfortunately the products are not as advertised The things I ordered did not arrive until I had complained a number of times and were poorly made, mostly without a label to say what they were mad... See more

Rated 3 out of 5 stars

Pretty and comfortable knickers but comparatively expensive for that purpose alone. Bought to absorb minor leaks and, as other reviewers have mentioned, the gusset is too short to achieve that... See more

Company replied

Rated 5 out of 5 stars

Very easy ordering process and the knickers were carefully packaged! They are very comfortable to wear all day, do not ride up like other knickers and no ‘elastic line’. Great to have the confidence o... See more

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Rated 1 out of 5 stars

Firstly the positives, they are lovely and comfy and look nice. Negatives, they are not leakproof at all and the gusset lining is all at the back, none at the front to catch leaks. Don’t know which wo... See more

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Rated 4 out of 5 stars

Comfortable briefs, look just like ordinary gussets so not embarrassing if anyone sees them in your washing! I only wear them for the gym and they have been good. I find they do roll down a bit under... See more

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Rated 3 out of 5 stars

Pro: nice quality and very lightweight material. I haven’t given 5 stars as a couple of issues - the gusset liner definitely needs to be longer at the front. I think others have also raised this as... See more

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Rated 1 out of 5 stars

If you’re looking to support a small independent UK business this is not it. Despite all over the website stating the underwear is made in the UK, alongside giving off the impression from the ship... See more

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Rated 3 out of 5 stars

Update 14.03.35: I have now had notification of my full refund and don't need to return the knickers, which I guess is quite reasonable, but I'm really still not sure about how legitimate this compan... See more

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Rated 5 out of 5 stars

I’m 47 years old and hav 3 grown up children, after years of being a single mum I’ve got myself a delicious boyfriend! Dating has been tricky. I always wore a pantie liner and often got sore and new I... See more

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Rated 5 out of 5 stars

I was not happy with the size of items in my original purchase, but Customer Service were very helpful, and said they would send a complimentary pair of a different style to see if that was better. I... See more

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Rated 1 out of 5 stars

The advertising for this lingerie company describes products as being “made with ❤️ in the uk” but the order has arrived in packaging with Chinese writing all over. The quality is very poor with no l... See more

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Rated 1 out of 5 stars

I placed two orders # 4741 and #4755 within a short period of each other. Have only received first order and company are saying the tracking shows delivered but I have not received. Tracking applies t... See more

Rated 3 out of 5 stars

A bit concerned that lots of the positive trust pilot reviews are very similar... Anyway, I ordered on the special offer, they took a while but did arrive, no sign of the fancy box on the adds, all in... See more

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Rated 1 out of 5 stars

I bought the underwear through Facebook add which I’ll never do again. I actually received the underwear eventually after 2 weeks but the sizing is completely off. Far too small and no size tags on th... See more

Company replied


Company details

  1. Lingerie Store

Written by the company

Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.


Contact info

3.3

Average

TrustScore 3.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Not UK based

If you’re looking to support a small independent UK business this is not it. Despite all over the website stating the underwear is made in the UK, alongside giving off the impression from the shipping timing that it’s coming from the UK, it’s not. My order dispatched from China. Why would a product made in the UK need to go all the way to China, to be shipped within the UK?

On reading these reviews the company seems to double down on this however it’s again breaking UK law to do so. False advertisement is a criminal offence in the UK. I emailed the company to tell them this, alongside requesting my order be cancelled, however have had no response. They seem to be good at responding within one day to reviews but can’t reply to an email, doesn’t really look good again. The parcel made it all the way to me and was then rejected at my door as I’m not accepting what I didn’t order.

I have reported this to Trading Standards who are investigating.

30 January 2026
Unprompted review
Venetianlace logo

Reply from Venetianlace

Hello,

Thank you for taking the time to share your feedback.

We’re sorry to hear that this experience has caused confusion and frustration. We’d like to clarify a few important points for transparency.

Venetian Lace is a UK-registered brand, and our designs, quality control, and customer service are managed from the UK. To ensure consistent availability and reasonable pricing, some orders are fulfilled via our international logistics partners, which can include dispatch from overseas facilities.

We understand how this may have been disappointing if this was not what you expected, and we take this feedback seriously. We are continuously reviewing our website wording to ensure it is as clear and accurate as possible.

Regarding your email, we have carefully checked our records and unfortunately cannot find any message from you. This may be due to a delivery or filtering issue, and we sincerely apologise if you felt ignored.

Please feel free to contact me directly at jade@venetianlace.com
so I can personally look into your case. I respond to all customer enquiries and would be very happy to take care of this matter for you.

Jade - Customer Care

Rated 5 out of 5 stars

Quick delivery great quality and value

Quick delivery great quality and value. Plan to purchase more

22 January 2026
Unprompted review
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Reply from Venetianlace

Thank you so much for your lovely review! 😊
We’re really pleased to hear you’re happy with the quality, value, and delivery. We look forward to welcoming you back again very soon 💛

Jade - Customer Care

Rated 3 out of 5 stars

Absolutely lovely and comfortable…

Absolutely lovely and comfortable product. Can’t even feel that got them on. No digging into skin. Nice and soft.Not leak proof .

12 January 2026
Unprompted review
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Reply from Venetianlace

Thank you for sharing your feedback.

We’re really pleased to hear that you found the knickers comfortable, soft, and discreet to wear. At the same time, we’re sorry they didn’t provide the level of leak protection you were expecting.

Every body and every need is different, and some styles are designed for lighter protection while others offer higher absorption. We offer several models with varying absorption levels, and another style may be a better match for your needs.

If you’d like, please feel free to contact us at jade@venetianlace.com
— we’ll be happy to help you find a solution that suits you better.

Jade - Customer Care

Rated 5 out of 5 stars

I was surprised by how well these…

I was surprised by how well these worked despite being so thin. They're super stretchy, soft and comfortable, with lots of color options. Delivery was a bit slower than expected, but customer service responded quickly and handled my question well. Overall, very happy with the purchase.

4 January 2026
Unprompted review
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Reply from Venetianlace

Thank you so much for your detailed review
We’re really pleased to hear you were pleasantly surprised by how well they worked and found them comfortable and stretchy. Thank you as well for your patience with delivery, we’re glad our customer service could help.

Rated 5 out of 5 stars

Great for work

Long days at work and these stay comfortable till the end. No rubbing or discomfort.

29 October 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for your feedback
We’re really pleased to hear they stayed comfortable all day at work with no rubbing or discomfort!

Jade - Customer Care

Rated 2 out of 5 stars

No extra protection from leaks

These knickers dont do as they advertise...they do not protect against leaks. They are nice enough pants and comfortable, but they have a normal, smallish gusset and just made from normal cotton fabric. Don't buy if you're interested in the supposed leak proofing.

12 October 2025
Unprompted review
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Reply from Venetianlace

Thank you for sharing your feedback.

I’m really sorry to hear that this model didn’t meet your expectations. I’ve already reached out to you by email so we can discuss this properly and look at a solution that suits your needs better.

We genuinely want every customer to feel comfortable and confident in our products, and I’m sure we’ll be able to find an option that works for you.

Jade - Customer Care

Rated 5 out of 5 stars

Would buy from Venetian Lace again

Friendly efficient service and good range of products. I would buy from Venetian Lace again.

21 November 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for your kind words. We’re really pleased you enjoyed both the service and the range, and we’d love to welcome you back again.

Jade - Customer Care

Rated 5 out of 5 stars

Wow - and customer service second to none

so i bought some of the knickers to try - unfortunately although they were comfy they didnt give me the protection i needed at the front. They then produced some different types of knickers so i purchased again hoping very much that they would do the job, ever hopeful. Unfortunately although they were even more comfortable and pretty, they still didnt provide the coverage and protection i needed. I raised this with Venetian lace and they couldnt have been more helpful and supportive. We chatted through what i was after and without question they sent me replacements that provided the coverage and protection that i needed. All i have to say is wow, ive found knickers that i can wear that tick everything off my list. Im a sucker for buying online, and normally it ends in failure and regret, but this was definitely a positive experience. So if you want a pair of knickers that offers you protection, comfort and look pretty then these are your go to!

15 December 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for taking the time to share this, it truly means a lot to us. We know how personal finding the right protection can be, so we’re really glad we were able to work with you and help find a style that finally ticks every box.

Hearing that you now feel confident, comfortable and supported is exactly why we do what we do. Thank you for your patience, trust, and for giving us the chance to make it right, it’s been a pleasure helping you. 💛

Jade - Customer Care

Rated 5 out of 5 stars

Great fitting

Great fitting, comfortable knickers. Look good too. Very lovey.

2 December 2025
Unprompted review
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Reply from Venetianlace

We’re so glad to hear that, a great fit, comfort, and looking good is exactly the combination we aim for. Thanks so much for sharing your feedback!

Jade - Customer Care

Rated 3 out of 5 stars

Comfy, but not leakproof

Pretty and comfortable knickers but comparatively expensive for that purpose alone.

Bought to absorb minor leaks and, as other reviewers have mentioned, the gusset is too short to achieve that and as such they are no more leakproof than even basic thin cotton knickers.

They also all ended up having the same colour after the first wash despite me being the sort of person who separates everything by colour and sticking to washing instructions.

6 October 2025
Unprompted review
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Reply from Venetianlace

Hi there,

I’m truly sorry to hear that the model you received hasn’t met your needs, especially regarding the gusset length and leak protection. This is absolutely not the experience we want for our customers.

We’ve recently released our brand-new improved model, developed thanks to feedback from customers like yourself. It features a longer and better-placed gusset, a stronger and more durable structure, and improved absorbency — and we’ve already received very positive feedback about it.

If you’d like, please feel free to contact me directly at jade@venetianlace.com
. I’d be very happy to look after you personally and find a solution together, your satisfaction is truly important to us.

Warm regards,

Rated 5 out of 5 stars

I felt the difference immediately

I felt the difference immediately - soft, breathable, and clearly crafted with quality.

2 December 2025
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Reply from Venetianlace

Thank you so much for your wonderful review! I’m really glad you could feel the difference straight away, comfort and quality are exactly what we aim for. Your feedback means a lot to us

Jade – Customer Care

Rated 1 out of 5 stars

Been 46 days not received the order

22 November 2025
Unprompted review
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Reply from Venetianlace

Hi there,

I’m truly sorry for this situation, it’s absolutely not the experience we want for our customers. Your order has now been fully refunded, and I really hope the solution we provided was satisfactory.

If you ever need anything else, we’re always here to help.

Jade - Customer Care

Rated 5 out of 5 stars

Total game changer.

I was sceptical but these are brilliant. Soft, breathable and they actually stay put.

20 November 2025
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Reply from Venetianlace

So happy to hear they won you over!
Soft, breathable and staying in place all day, that’s exactly what we aim for
Thank you for sharing your experience!

Jade - Customer Care

Rated 1 out of 5 stars

NOT LEAKPROOF.

NOT LEAKPROOF.

Do not buy if you want leakproof knickers.

17 November 2025
Unprompted review
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Reply from Venetianlace

Hi there,

I’m really sorry to read about your experience, that’s definitely not the result we want for any of our customers. I’ve reached out to you by email so we can look into this properly and find a solution that works for you.

It may simply be that the style you chose isn’t the best match for the level of protection you need, but I’m confident we can sort this out together.

Jade - Customer Care

Rated 5 out of 5 stars

I love this underwear

I love this underwear, it really does what it says , no odour with them , they are really airy as well , will never buy any other pants again. 😊

10 October 2025
Unprompted review
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Reply from Venetianlace

Thank you sincerely for your lovely words.
It’s customers like you who remind us why we do what we do, creating underwear that actually delivers on comfort, freshness and confidence.

Jade - Customer Care

Rated 1 out of 5 stars

I ordered 6 pairs having seen the rave…

I ordered 6 pairs having seen the rave reviews and suffering from leaks which are difficult to manage. They arrived in cheap packaging ( as shein would send out their goods) definitely shipped from china and were not in the slightest absorbent. I had an accident on my first outing and was so embarrassed. Jade offered that to send me another style at no cost to me and apologised. A month later the replacements have just arrived and they are tiny they are nowhere near my size. They are also cheap looking and I’m very disappointed. Have asked for a refund as very unhappy. Have been offered yet more pairs in a larger size but want a refund. Awaiting a response. The customer service is very good but the product for me has been disappointing

22 October 2025
Unprompted review
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Reply from Venetianlace

Thank you for your feedback. I’m truly sorry to hear about your experience, I completely understand your disappointment. I can confirm that I’m already in touch with you directly to sort this out and make sure everything is resolved to your satisfaction.

Jade - Customer Care

Rated 4 out of 5 stars

Super comfy, but do they work?

Love the look and feel, but the gusset area seems quite small for the level of leak proof protection promised. I do not feel confident in them yet! They are very comfortable to wear though and very stretchy soft lace.

21 October 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for your feedback 💛 We’re really glad to hear you find them comfortable and love the soft lace. The gusset is designed to stay thin and discreet while still offering effective multi-layer protection.

If you ever feel you’d like a bit more coverage, we have other models with a longer and more absorbent gusset, and you’re very welcome to email me at jade@venetianlace.com
if you’d like a free exchange for a different style.

Jade - Customer Care

Rated 2 out of 5 stars

leakproof antibacterial pants

I ordered 6 pairs of the leakproof antibacterial pants.
The positives, the fabric is quite nice.
The negatives:
They are simply poorly designed ordinary pants, not in the slightest leakproof, no multi layers & the gusset is in the wrong place as others have said.
I gave 2 stars because my money was refunded in full and the staff dealing with it were polite & friendly BUT there were numerous excuses given to try to defend what is clearly a falsely advertised product, not fit for its advertised purpose. In addition there was repeated pressure to accept an alternative product, 70% refund & eventually to return to China at my cost. When challenged about why China when it's allegedly UK company, I was informed R&D is there, I then suggested it was the company's responsibility to return the item to 'R&D' in China, not mine.
I was then refunded in full.

Please just read the reviews before ordering. It is possible that some of the good reviews reflect different products to the one I bought but all is not as it seems from the website.

15 October 2025
Unprompted review
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Reply from Venetianlace

I’m really sorry that the model you chose didn’t suit what you were looking for. I did offer to send you a full replacement order free of charge in a style that might have matched your needs better.

It doesn’t seem accurate to say there was any repeated pressure, I only mentioned the 70% refund without return once as an alternative option, and your case was fully resolved with a complete refund after just a few messages.

I completely understand your disappointment, but I’m confident that if you had tried a different model, you would have been as satisfied as the vast majority of our customers.

Jade - Customer Care

Rated 5 out of 5 stars

Beautifully made pants that do the job…

Beautifully made pants that do the job and fit perfectly ⭐️ so glad to find something that looks so pretty but will also be functional ⭐️

7 October 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for your lovely words! We’re really happy you love both the look and the function, that’s exactly what we aim for! 💕

Jade - Customer Care

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