VISUAL-CLICK Reviews 3,854

First of all, I am happy to finally purchase a Porsche with a good deal. At first, I was a little anxious because of the slow and unclear communication from the CS representative. In Stockholm, Sweden... See more

The Visual-Click team were exceptional professionals. We had a case study about the manufacturing of the lenses themselves and we had a long correspondence. And the fact that they were honest with me... See more

I received my Oakley Metalink frames quickly and in perfect shape. They are definitely original and not knock-offs; I compared them directly with my exisitng Metalink frame and they are identical in... See more

I bought some prada sunglasses for my daughter’s birthday. The postage was quick for Australia and the glasses packaged beautifully in a lovely hard case. I wasn’t sure if these are the real thing but... See more

Will never use this company again. Item due today and received an email for taxes bill over £70 for sunglasses delivered from Spain. Yes its in the terms and conditions but should b better highlighted... See more

On September 27, 2024, I purchased this OAKLEY frame. On January 10, 2026, I submitted a complaint regarding the temples, as one of them became detached from the glasses. The glasses show no sign... See more

Absolutely Beautiful genuine sunglasses. Was slightly apprehensive ordering from here after reading the negative reviews. I can say that the glasses were delivered before the ‘stated delivery time’.... See more

Hello Everyone, With much apprehension, I purchased a TOM FORD FT5634-B 001 53 from Visual Click on 8th December 2025, planning to receive it before my birthday in mid-December. The moment I paid fo... See more

I was nervous about ordering because of some of these reviews but I thought I’d give it a go. My experience has been excellent, my sunglasses were a great price, I ordered late Wednesday night and hav... See more

I had a very pleasant experience with Visual -click . My glasses are original with certificate and they arrived in proper original box and were packed properly and delivered promptly. At every stage I... See more

I was really impressed with Visual-Click from start to finish. The service was very fast and efficient — from placing my order to receiving my glasses, everything moved smoothly and promptly. Whe... See more

Don't expect a refund from this inept company. Item not delivered. Still waiting 3 months to get issue resolved and money refunded. Keep getting strung along, citing no communication from deliver... See more

Item was delivered in unimaginable short period of time! Have no idea how they pull it off but purchased it on Monday just before midday , got it on Wednesday by lunchtime with standard delivery (... See more

Absolutely awful - do not use!! They claim that import taxes are outlined on their website but no indication of just how much this will be! It cost another £50 in import charges so it would be sign... See more

The experience from start to finish is incredible! I ordered my sunglasses Monday and received them Thursday morning. I received constant updates regarding the status of my parcel. I was a little conc... See more

At first I was skeptical to order, due to such affordable pricing of the sunglasses I wanted and a few negative reviews (which should be ignored). But I'm so pleased I purchased! My glasses arrived wi... See more

The product was just as described, very good pricing. The communication and affirmation of sale is NOT good. I honestly thought we would never see the product arrive because the purchase was not even... See more

Bought 300 Euro Porsche design sunglass from here, so far quality is good, colour & glass are intact.. To my surprise 60 euro charged by courier for import tax charges which i didn't know earlier..

Glasses were amazing, better prices then what they charging at the malls. Reliable quick delivery! If your looking for high end designer glasses, don't hesitate to make a purchase from this websit... See more

Feelin conned here, i ordered a 240$ worth pair of glasses, delivered to my house broken (not scratched, literally broken , unwearable). That of course can happen , but when I asked for support, I've... See more

This company are truly awful. The sunglasses are fake/seconds and when you try and send them back. Charging a substantial amount in an attempt to put you off returning faulty goods. Customers who have... See more

I have been trying to return my purchase for 2 weeks now but Visual Click aren’t helping at all. I’ve requested a return label but they aren’t sending me one, citing an unknown logistical problem... See more

I am extremely disappointed with my recent order placed through your U.S. website. At no point was it disclosed that products would be shipped from Spain. Because of this lack of transparency, I was... See more

I fell in love with these sunglasses the moment I saw them — they’re exactly what I wanted. But when I politely asked customer service for a hard case to keep them protected, they told me they couldn’... See more

They lure customers with exclusive glasses at unbeatable prices. Then, after the purchase, you receive emails saying the shipment will be delayed and, after weeks, won't be available to be delivered a... See more

DO NOT TRUST THIS WEBSITE. I purchased a pair of Gucci glasses with zeiss lenses from the Visual Click website. Then, the day before my delivery was due, I received a shocking text from the co... See more

I ordered my Gucci frames at the beginning of January and they still haven’t arrived with no update except that the portal stars “in-transit “ for the last 2 weeks .. very disappointing

I ordered glasses with photochromic lenses, but unfortunately, they don’t work well in sunlight. The lenses only darken about 60%. Please note that the photochromic lenses don’t darken properly, so yo... See more

This is basically a scam with the prices advertised without the import taxes that you will be subject to if you don't live in the EU. This means you think you are getting a good deal but you proba... See more

They charge €20 to return one pair of sunnies, which is expensive enough but they actually deducted €29 off my refund. Additionally I paid for next day delivery yet 4 days later when I chased them to... See more

My product has been lost by ups see below Please investigate and advise re refund asap I have spoken with UPS three times in the past 72 hours who initially advised on 27/12/25 that package... See more

Do NOT buy from this company. If you are in the United States, they hide the fact you need to pay taxes and fees which for me was 40% of the cost of my sunglasses. UPS asks for these fees upon deli... See more

Avoid buying through this company!!! I placed an order with Visual Click nearly a month ago and I am still yet to receive the right prescription. They initially arrived and I had received someone el... See more

finally received my email with the return shipment label but the label is incorrect they sent me the ship to label that has my name and not the ship back to sender which should have the company's addr... See more

Order went as far as the UPS facility, it lacked documents and never got delivered..As of today’s it still sitting in the warehouse. I told then about the situation.. They still haven’t resolved it. N... See more

Service was quick, but the lack of mentioning or adding the fact that I had to pay import duty (normally built into the overall price of products from overseas) on top of the original price was not e... See more

All thou I orginaly ordered an completely different color scheme.. definitely digging the green anyway after I put them on my face it's no doubt however they are now my new favorite pair !!!!

Still awaiting my refund after almost 3 days. No update on the same. The order was cancelled as they said there would be an unexpected delay of 5 weeks when I asked them for a delivery date. This was... See more

What an amazing site..brilliant prices ( especially with discount codes..can't resist a bargain) ordered my ray bans 10am wednesday..arrived 1pm Thursday (today)..from Spain.. unbelievable..so good w... See more

They sent me the wrong merchandise and refuse to rectify the issue. Use the utmost caution when shopping here - or better yet - DO NOT SHOP HERE! **Update: Your reply is incorrect. Your company ne... See more

Exactly what I ordered. This style unavailable in Australia- this is my 3rd pair !! Happy to purchase on line when retailers can not supply. When I replaced my 2nd pair at Fomula 1 race in Austral... See more

Ordered 2 pairs of sunglasses was supposed to arrive 1st july not received and not dispatched unable to talk to someone over phone as number doesnt work and had 1 email saying there is a delay. Do not... See more

I am writing to warn potential buyers from the United States of the exorbitant tariffs you will pay upon delivery from UPS. I ordered a pair of Ray Ban sunglasses at a cost of $155 including the exped... See more

I purchased the product because it was a great price. Then I was surprised when the UPS delivery service requested a 76 dollar delivery fee before they would release the peoduct. This fee was not disc... See more

I wanted to return the package, the support is low quality! No dhl or ups return as it’s written, the page is giving error when you want to make a return, no one pick up the phone, and in watsap the d... See more