Delayed order, 2 dishes were cold, third completely unfresh. Having opened case to support, but did not receive a refund even for the bad dish. Ruined Sunday dinner, terrible customer service, back an... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordered food hours in advance, delivered at 05:00… rotten and inedible. I repeatedly asked to cancel as delivery times kept increasing, but was refused despite being told the food was “already made.”... See more
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I'm sick and tired of always having to bike behind some Wolt employee riding on their loud and polluting scooter or waking up my baby when they go on pedestrian spaces. Either find a way to equip you... See more
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order from Wolt, get it Cold!!! delivery guy drives like a pentagram trough city before he delivers extremely cold food.. been boykotting wolt before, but this is the final straw for me.. im payi... See more
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I've been a frequent user of this app for years. According to them I've saved 10000DKK from wolt plus - just to clarify how loyal a customer I've been. They have changed some of the icon art for the c... See more
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I ordered some breakfast they messed up 50% of my order. I go to support and ask for a full refund couse ain’t no way I’m paying for food I didn’t get. Customer support tries like crazy to not refu... See more
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Once again they dissapointed! First I ordered a pizza +some, waited 48 minutes just to see a message that they couldn’t deliver. Had to eat, so ordered a burger menu from another place, minutes wen... See more
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Entirely horrible service all around. Food was done in 10 minutes but the delivery took 40 minutes and despite contacting Wolt Service they did nothing about it and refused to refund the money. A... See more
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Liars w.r.t. delivery times prior to ordering food. In the app, the delivery time is shown to be 25-35min. Once the order is placed, the delivery time changes to 40-50min and the real delivery time... See more
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Ordered food hungover for me and 4 people, the initial delivery time was 60-70 minutes, which in the end took more than 120 minutes. No food arrived, only 4 drinks and dips. The delivery guy acted as... See more
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Wolt service < Scam call center. This is the best way to describe the deterioration of what used to be a good service. Now they lie about delivery times, charge absurd fees, and the service when somet... See more
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Ordered food, delivery keeps getting pushed - i ask for cancellation, but get told the food is already made. After then the delivery is still over one hour- and i ask who wants the food in the ferment... See more
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My food was cold upon arrival and when I complained about the issue I was told that WOLT wouldn’t compensate us -since -according to their system -the food was picked up as soon as it had been made.... See more
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Applied as a courier and have been waiting for almost a year now. Can you see how many people complain because you have few couriers? Better close your application page if you don’t plan to hire. Horr... See more
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This is my first EVER review of any business. I bought items for over 1000Kr. from Wolt Supermarket Søborg but only got a third of my order delivered. What followed has so far been over... See more
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0 stars with be more suited. Ordered groceries, 1 item was important, the rest just filling. That item missing made me try to cancel the order, but since it was already picked up, I couldn’t!! Try re... See more
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Received wrong order, requesting a refund took more than an hour, they didn't refund fees, just the item value and they refunded the wrong amount. No wonder the founder is rich. Terrible company. Usin... See more
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They cheat customers! The price of groceries are hiked compared to the store and then they charge service fee. They also put false delivery times when you order and keep changing once you pay. A 30 m... See more
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Wolt is a company who doesn’t take responsibility of their deliveries. They constantly breaks traffic laws, often in situations where it becomes completely dangerous. Don’t use this company, let it di... See more
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The restaurant could only partially fulfill the order and promised an immediate refund. I was given Wolt Credits and had to use a lot of time in a very slow chat to get them to credit to my bank accou... See more
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The delivery person was shouting at me from the moment he entered the building, and even attempted to attack me when I asked why he did that! Before then, he kept his finger on the ringbell for about... See more
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Worst experience ever. The restaurant that we ordered from made a mostake and delivered the wrong rice for the dishes, we contacted wolt. They confirmed they will deliver the correct rice, only to dis... See more
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Worst service, food is arriving in destroyed package, cold, most of the time items are missing. Customer support offers 39 kr. refund for 200kr + worth of ruined meal. Never use this app, you will sav... See more
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Had open for order, continued to delay order until when finally arrived after 2.5 hours it was cold and ueatable (Mcdonalds) Seriously bad refund as well. Stay away from Wolt if you can
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Pizza arrived cold. The delivery itself was not slow, so I'm not sure what they have done or not done to keep it warm, or if I got an old pizza from another order. It had lost all the crisp on th... See more
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Ordered food worth 450 DKK and the entire order arrived cold. Not “slightly warm-ish” cold cold chicken, cold jalapeño poppers, cold mozzarella sticks. This was delivered to a hotel room witho... See more
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WOLT does NOT refund wrong orders, so when you pay 50$ and receive a wrong order its just your bad luck. DONT order your food here, choose another company with a better policy and service. Repl... See more
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Ordered 300+dkk value from mcdonalds, and they sent the order without the main menu. I have written to wolt support and asked them for a delivery with the missing items , they said that the restaurant... See more
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Wolt scammed me and then silenced me. I ordered from KFC via Wolt. The delivery was promised in 20 minutes but arrived over 2 hours late. During the wait, I ordered from another restaurant.... See more
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Terrible service. I have been a loyal customer for many years. My last order was late and delivered by their competitors. Wolt did not care and made many mistakes regarding the time of events. Good wa... See more
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The compensation offered is totally inacceptable given the circumstances. My food was delivered cold and was inedible, which means the service I paid for was not delivered at all. I paid over... See more
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I am a regular customer of wolt supermarket. I recently got 2 bad food items that I had to throw away- they refused to refund me saying that they checked with their supplier, and the food was fine whe... See more
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Wolt: the perfect app if you love cold food, missing items, and watching your driver take a scenic tour of the city while you starve. If disappointment were a delivery service, it would wear a Wolt ja... See more
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Their employee gave us the half of the order and left. We contact immediately with support. Wolt, instead to call the guy to bring to us what was missing, they wrote to us that they will return the m... See more
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Freezing Cold food = No help, No compensation, no nothing. Also it's just gotten more and more expensive with less and less quality places. Just spend your money elsewhere.
Company replied
I’ve used Wolt for 8 YEARS. Nearly 500 orders. This isn’t some throwaway account abusing the system - this is a long-term, loyal customer. And today, Wolt casually informs me that... See more
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placed an order from Burger King via Wolt, and all three main sandwiches were missing. I refused the order at the door, messaged Wolt support immediately, and was ignored for nearly... See more
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I ordered food that arrived half an hour late which made it impossible for me to eat before my class. The food was cold and disgusting, and lost the purpose of me ordering it due to the delay. Wolt's... See more
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I do not like Wolt's dishonest practices of adding hidden fees on top of everything that are not visible until the very last payment step. Turns out, as a Wolt+ subscriber I do not actually save... See more
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Ordered a meal yesterday..Paid for the express service. Driver was late, food was cold, dessert was melted. Only thing still edible was the drink. Refusing to refund, but acknowledge the state the... See more
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In Poland. Terrible. Very low payment, very low orders amount, I'm right now online from 6:00, it's now 9:51, but 2 small orders, for 6zl and 13zl for like 4km. I'm NOT working (SLAVEring) for th... See more
Company details
About Wolt Danmark
Written by the company
Få take away, dagligvarer og meget mere leveret direkte til døren. Tilmeld dig nu og bestil fra et stort udvalg af byens bedste restauranter og butikker.
Contact info
Copenhagen, Denmark
- [email protected]
- wolt.com/da
1.2
Bad
7K reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Courier harassing residents
8 February 2026
Unprompted review
Reply from Wolt Danmark
Hi Marko,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected]. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1069546
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Jonas // Wolt
Didn’t receive a full refund for the bad dish
Delayed order, 2 dishes were cold, third completely unfresh. Having opened case to support, but did not receive a refund even for the bad dish. Ruined Sunday dinner, terrible customer service, back and forth communication with support about getting the refund for at least one bad dish. Worst experience ever.
8 February 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for sharing your feedback. I am truly sorry to hear that your Sunday dinner was ruined due to a delay and the quality of the food you received. We certainly want every meal ordered through Wolt to arrive fresh and at the right temperature.
When you place an order, the delivery is handled by independent courier partners. While they use insulated bags to keep the food warm, delays can unfortunately occur, which affects the quality of the dishes.
I can see that you have been in a dialogue with our support team regarding a refund for the dish you found unsatisfactory. I understand your frustration that a refund was not granted in this instance. Our support team evaluates each case individually based on the information provided, and since they have already completed their assessment of your case, we are unfortunately unable to offer a different outcome at this stage.
We appreciate your feedback, as it helps us understand where the experience did not live up to expectations. We hope you will have a much better experience should you choose to order again.
Best regards,
Alexandra
Wolt Support
No more Wolt
Once again they dissapointed! First I ordered a pizza +some, waited 48 minutes just to see a message that they couldn’t deliver.
Had to eat, so ordered a burger menu from another place, minutes went by, and 15 minutes later than first announced, food arrived - cold.
Started a chat with Wolt, waited 1h 40m for nothing. No respons. Started a new chat, finally something. 55 credit that I can use for another bad experience in the future. No thank you. I just resigned from Wolt+.
NO MORE WOLT!!!
29 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Morten,
Thank you for your review.
I'm truly sorry to hear that your first order couldn't be delivered and that the second one arrived cold. This is, of course, a very unfortunate situation.
In addition, I sincerely apologize for the waiting time you experienced and that we weren't able to offer a greater compensation on this occasion.
Your feedback is extremely important to us, and I will certainly pass it on internally so that we can improve this going forward.
Best regards,
Cecilie // Wolt
The compensation offered is totally…
The compensation offered is totally inacceptable given the circumstances.
My food was delivered cold and was inedible, which means the service I paid for was not delivered at all.
I paid over 200 DKK for this order. Offering 19 DKK in compensation does not reflect the value of the order, the failure in service, or the inconvenience caused.
I am requesting a proper refund that corresponds to the cost of the order, either a full refund or a substantial partial refund.
23 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Peter,
Thank you for your review.
I'm very sorry that you received cold food. I completely understand how disappointing that must have been.
We always strive to deliver the best possible service, and I regret that we did not succeed in this case. Additionally, I am sorry that we were not able to offer greater compensation on this occasion.
I sincerely hope that this experience won't happen again, but should it do so, you are more than welcome to contact our support team.
Best regards,
Cecilie // Wolt
Medical emergency
The customer support decided to cancel my order leaving me with no food, no money no options. I literally had to beg them for a voucher so I cns eat something. I told them repeatedly I don't have access to food and this is a medical emergency. They laughed at my face and just called it miscommunication. CHRISTIAN DANEZU spesifically was saying the same thing over and over although I explained they withheld my previous order money that I don't have enough to place a new order making fun of me and saying that I can place an order. But atlas I wasn't provided with any assistance. If I reach the hospital it will be a legal action against him personally and the business. I placed another order after that explicitly telling what I want and don't want, was reassured that the restaurant aggreed, the food came in horrible condition because my comments were disregarded. Then I was told I am not allowed to be fully refund even though I payed for two things that came wrong! And no compensation not even an apology. This has to be illegal. They literally put something that I was allergic to in the food and they couldn't care less.
18 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Athanasios,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected]. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1066820
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Benedikte // Wolt
Ai slob icons
I've been a frequent user of this app for years. According to them I've saved 10000DKK from wolt plus - just to clarify how loyal a customer I've been. They have changed some of the icon art for the categories to AI generated slob and right away cancelled my membership. The complete disrespect for artists is heartbreaking. They have access to so many food pictures and yet they go for that? I won't be using them again unless they drop that nonsense
15 January 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your message.
I'm truly sorry, that you have decided to cancel your Wolt+ membership due to the pictures being changed. I will inform the relevant department regarding this, so they have knowledge of the situation.
We hope, that you decide to give us, and our membership another chance some time.
William // Wolt
Pizza arrived cold.
Pizza arrived cold.
The delivery itself was not slow, so I'm not sure what they have done or not done to keep it warm, or if I got an old pizza from another order. It had lost all the crisp on the crust already.
Complained to Customer Support, immediate answer is just they can't do anything or care, because time limits were "upheld".
This was someone called "Jones". He would also continuously use emojis in his replies, which only felt more provocative. No service at all.
Wolt is also the same place that also don't want to do anything about Bag Fee's that customers are forced to pay, even though the food doesn't arrive in bags 90% of the time.
Horrible service all around. Just as bad as Just-Eat, at least they just suck up to their mistakes, and pay up. Wolt is shady all around.
10 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Mads,
Thank you for your review.
I'm really sorry to hear you received cold food. I understand it must have been disappointing.
We always strive to help in the best possible way, and I’m sorry to hear that your experience with our support has not been optimal. Additionally, I apologize that we were not able to offer compensation on this occasion.
We hope this experience doesn’t repeat itself, if so please don’t hesitate to reach out.
Best regards,
Cecilie // Wolt
order from Wolt, get it Cold!!!
order from Wolt, get it Cold!!!
delivery guy drives like a pentagram trough city before he delivers extremely cold food..
been boykotting wolt before, but this is the final straw for me.. im paying for a service, that fails most times
it also arrived later than the estimated time.
edit: i was given a refund, so i changed the rating from 1 to 3
10 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Esben,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help.
In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected]. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1065877
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Jonas // Wolt
Ordered food worth 450 DKK and the…
Ordered food worth 450 DKK and the entire order arrived cold. Not “slightly warm-ish” cold cold chicken, cold jalapeño poppers, cold mozzarella sticks. This was delivered to a hotel room without a microwave or oven, so reheating wasn’t even an option. Basically paid for decorative food.
Delivery took 36 minutes with multiple stops, so it’s really no surprise the food arrived cold yet that somehow isn’t considered a problem.
Customer support then offered 87 DKK in compensation. For a 450 DKK order. That’s not compensation, that’s an insult. It felt dismissive and showed zero understanding of the situation or basic customer experience.
What makes this worse is the attitude: “This is the maximum we can offer.” No ownership, no attempt to actually resolve the issue, just policy copy-paste. Warm food should be the absolute minimum expectation — not a premium feature.
End result: cold food, poor service, and zero incentive to ever use this platform again. If this is how problems are handled, I’d rather eat airport vending-machine sandwiches. At least those are honest about being cold.
7 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Daan,
Thanks for the review and for sharing your experience. First and foremost i am really sorry to hear about the experience you have had regarding this order.
Reading your description, it’s clear we missed the mark. We understand that when you're staying at a hotel without kitchen facilities, you are entirely dependent on the food arriving ready to eat.
While we always strive to deliver within the estimated timeframe, unforeseen delays can unfortunately occur. When they do, our priority is to ensure our customers feel supported, and I am truly sorry that we didn't handle the situation to your satisfaction in this instance.
Your feedback is very valuable to us, and we will share it internally to improve our processes - both regarding deliveries and how we handle cases like yours. I hope you will give us another chance to provide an experience that meets your expectations.
Jonas // Wolt
I ordered some breakfast they messed up…
I ordered some breakfast they messed up 50% of my order. I go to support and ask for a full refund couse ain’t no way I’m paying for food I didn’t get. Customer support tries like crazy to not refund me and “silently” accuse me of lying even tho I have over 200+ with Wolt. I’ve only tried a handful of times where they have messed up my order and gotten a full refund for less. Immediately canceled my Wolt+ and will never use their services again.
Order id: 695b4511bf862247c3ed46ca
Writing my order Id so Wolt can’t take down review with trust pilot support.
5 January 2026
Unprompted review
Reply from Wolt Danmark
Hi,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help.
In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected]. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1064997
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Jonas // Wolt
Absolutely unacceptable experience with Wolt.
Ordered food hours in advance, delivered at 05:00… rotten and inedible. I repeatedly asked to cancel as delivery times kept increasing, but was refused despite being told the food was “already made.”
Customer service (“Soso”) replied every 10 minutes with cold, AI-style messages and offered ZERO help. No empathy, no accountability. Being forced through an order you don’t want and then receiving rotten food is ridiculous. Avoid at all costs.
1 January 2026
Unprompted review
Reply from Wolt Danmark
Hi Fair,
Thank you for your review.
I am sincerely sorry to hear about the experience you had with your latest order. I fully understand how frustrating it is to wait for an order, and I apologize that we were unable to accommodate your request for a cancellation in this situation.
Regarding your cancellation request, I would like to explain that we are always dependent on approval from the restaurant, as they are responsible for the preparation process. Since your order had unfortunately already been prepared, it was no longer possible to cancel it, which I truly regret. I understand that this leaves you in an unfortunate situation.
Furthermore, I am sorry to hear that you did not feel properly supported by our live support. This is by no means the standard or the experience we wish to provide our customers. I would also like to clarify that all our team members are real people; we do not use AI, as we prioritize and prefer genuine human interaction and service.
I have shared your feedback internally so that we can improve our service and deliveries in the future.
We truly hope to have the opportunity to provide you with a much better experience next time.
Have a wonderful day.
Best regards,
Amanda // Wolt
Rotten food incoming
Ordered food, delivery keeps getting pushed - i ask for cancellation, but get told the food is already made. After then the delivery is still over one hour- and i ask who wants the food in the fermentation / rotting face, but i get ghosted by support
1 January 2026
Unprompted review
Reply from Wolt Danmark
Hej Villads,
Mange tak for din henvendelse.
Jeg er meget ked af at høre, at din ordre blev forsinket. Jeg har fuld forståelse for, hvor frustrerende det er at vente på sin ordre, og jeg beklager meget, at vi ikke kunne imødekomme dit ønske om en annullering i denne situaion.
I forhold til din anmodning om annullering vil jeg gerne forklare, at vi altid er afhængige af en godkendelse fra restauranten, da de står tilberedningsprocessen. Da din ordre desværre allerede var færdiglavet, var det ikke længere muligt at annullere den, hvilket jeg beklager. Jeg forstår godt, at det efterlader dig i en ærgerlig situation.
Samtidig er jeg ked af at høre, at du ikke følte dig ordentligt hjulpet af vores live-support. Det er på ingen måde den standard eller den oplevelse, vi ønsker at give vores kunder. Jeg har derfor taget din feedback med videre internt, så vi kan forbedre vores service og leverancer til fremtiden.
Jeg håber vi kan give dig en langt bedre oplevelse i fremtiden.
Du ønskes en rigtig god dag.
Med venlig hilsen,
Amanda//Wolt
STOLEN ORDER
This is my first EVER review of any business.
I bought items for over 1000Kr. from Wolt Supermarket Søborg but only got a third of my order delivered.
What followed has so far been over 3 hours of chatting back and forth with 2 different people, who can´t figure out what happened. Then I get told there were 2 different couriers who were supposed to deliver my order, but they don´t know what happened to the second courier.
Esentially their courier has run away with my order!
2 timer and 2 chat assistants later, still no resolution and they can´t do a simple addition to figure out how much they have to refubd me.
I shopped at wolt because I wanted quick delivery. I should never do this again and I am deleting the app.
Nemlig.com is much more reliable and there is actually a danish speaking person on the other end of the phone to help.
Terrible customer service.
30 December 2025
Unprompted review
Reply from Wolt Danmark
Mange tak for din feedback.
Jeg er rigtig ked af at høre om den oplevelse, du har haft med din ordre fra Wolt Market. Jeg har fuld forståelse for, at det har været en både skuffende og frustrerende situation at stå i, og det vil jeg gerne give dig den største beklagelse for.
Jeg er også ked af, at du har oplevet miskommunikation, og at du ikke har følt dig tilstrækkeligt hjulpet af vores support. Det er slet ikke den standard, vi tilstræber. Jeg vil i den forbindelse blot oplyse, at vi naturligvis tilbyder dansk support; fremover kan du blot vælge "dansk" som dit foretrukne sprog i appen, så vil du blive hjulpet af en dansktalende medarbejder.
Vi er meget kede af, at denne oplevelse har betydet, at du ikke længere ønsker at benytte vores platform, men vi respekterer naturligvis din beslutning.
Vi håber dog, at vi på et tidspunkt i fremtiden får muligheden for at give dig en markant bedre oplevelse.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen,
Amanda//Wolt
Unauthorised Subscription Renewal & Refusal to Refund
A. Unauthorised Renewal & Lack of Notice
1. My annual Wolt+ subscription renewed automatically. I received absolutely no prior reminder or notification that this charge was impending.
2. This failure to notify violates Visa/Mastercard merchant rules for annual subscriptions, which mandate a reminder 7 to 30 days before billing. It also contravenes UOKiK guidelines regarding unfair market practices and tacit renewals.
B. Refusal of Refund & Escalation
3. I contacted support immediately (within minutes of the charge) to cancel and refund, as I have not used the service. The agent (Aleksandra) refused, citing "procedures", even though there was zero cost to Wolt to correct this.
4. I explicitly requested escalation to a manager multiple times. The agent refused this reasonable request, stating that "any other consultant will need to do the same way", effectively blocking my access to a resolution.
D. Conclusion
5. Wolt is happy to take your money silently but refuses to follow basic consumer protection laws. Avoid their subscription service (if you must use their service at all).
30 December 2025
Unprompted review
Reply from Wolt Danmark
Hi Jamil,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected]. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1064107
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Amanda // Wolt
I don't think the experience is that…
I don't think the experience is that good on Wolt.I've used better food delivery services .
16 December 2025
Unprompted review
Reply from Wolt Danmark
Hi
Thank you for sharing your feedback. I’m sorry to hear that your experience with Wolt hasn’t met your expectations.
We’re always working to improve both the delivery experience and the overall service, and feedback like yours is important in helping us do that. We appreciate you taking the time to let us know.
Kind regards
Helena//Wolt
Since Wolt got rid of veteran couriers
By slashing delivery pay to disgraceful levels, as low as 20Dkk per delivery (just ask any courier if you doubt it) Wolt effectively forced its experienced couriers out, pushing them to seek better paid jobs elsewhere. As a result, the platform is significantly staffed by inexperienced and desperate workers, many of whom are unaware of how much couriers were paid before 2023, when the company chosed to head in this laughable direction. Wolt's current decline is a direct consequence of that decision, and nothing else....Well, yes, also the shadow of legal issues hanging over them, something that wasn't quite a problem before, when decent payment was there. It's not only shameful but also screamingly shortsighted from a business perspective. No serious company would deliberately ruin its workforce quality and expect long-term success.
Predictably, Wolt will of course respond with sugar coated statements about "hard to believe" percentages of courier satisfaction, claims that collapse the moment you look at Trustpilot or simply
use their service.
18 December 2025
Unprompted review
Reply from Wolt Danmark
Hello John,
Thank you for taking the time to share your perspective. We understand that changes to a platform can raise strong opinions, and we appreciate you sharing your feedback.
Courier compensation has evolved over time and is designed to balance courier earnings, order volume, and flexibility. Importantly, courier partners are always able to see estimated earnings before accepting an order and remain free to choose when, where, and how much they deliver.
Regarding courier experience and satisfaction, our data does not support the claims raised. On the contrary, surveys, interviews, and ongoing feedback from our courier partners consistently show high overall satisfaction.
That said, we take all feedback seriously and value the time you’ve taken to share your thoughts.
Oliver // Wolt
8 years, almost 500 orders…and banned without explanation. Absolutely unacceptable.
I’ve used Wolt for 8 YEARS. Nearly 500 orders. This isn’t some throwaway account abusing the system - this is a long-term, loyal customer.
And today, Wolt casually informs me that my account is permanently locked.
No warning.
No explanation.
No evidence.
No appeal.
Just a soulless, copy-paste message saying the decision is “based on various factors” and that they refuse to comment further. Oh - and cherry on top - they also say they won’t refund an ongoing purchase. Incredible.
This isn’t customer service. This is corporate cowardice. Hiding behind vague “data protection” excuses while punishing customers without transparency is honestly disturbing. If I did something wrong, say it. If I didn’t, this is straight-up unacceptable.
After hundreds of orders and years of trust, Wolt decided I’m disposable. Loyalty means absolutely nothing to them. You can wake up one day, be locked out, lose your money, and be told to politely go find “an alternative.”
So here’s the warning:
If Wolt can do this to a customer with 8 years of history, they can do it to anyone.
I’m shocked, angry, and done. This platform has completely lost my trust - and clearly doesn’t deserve it.
One star. And even that feels generous.
15 December 2025
Unprompted review
Reply from Wolt Danmark
Hi Denis,
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected]. Please reach out to us via the email address associated with your Wolt account.
Please include the following:
A brief description of the issue
Any relevant details (e.g. order number, time/date)
This ticket ID: WOL-1063265
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Cecilie // Wolt
The promotion was advertised as 3×80…
The promotion was advertised as 3×80 kr, but after using it once, support refused to honor the remaining discounts. This is misleading advertising.
9 December 2025
Unprompted review
Reply from Wolt Danmark
Hi Homeira
Thank you for your review and for taking the time to share your feedback with us - we truly appreciate it.
We’re sorry to hear about your experience, and we’d like to investigate the matter further to better understand what happened and how we can help. In order for us to do that, we kindly ask you to reach out to us directly via email at [email protected].
Please reach out to us via the email address associated with your Wolt account.
Please include the following:
- A brief description of the issue
- Any relevant details (e.g. order number, time/date)
- This ticket ID: WOL-1063327
Once we receive your message, our team will make it a priority to look into the case and follow up with you as soon as possible.
Have a great day!
Helena// Wolt
When using the Wolt Denmark website
When using the Wolt Denmark website, I see frequent glitches. The restaurant list does not load properly and it takes a long time to place an order. The quality of service needs to be improved.
24 November 2025
Unprompted review
Reply from Wolt Danmark
Hi Juan,
Thank you very much for your feedback regarding your experience with our website.
We apologize that you are experiencing technical problems and errors. We naturally only want to deliver a user-friendly and well-functioning platform.
I have noted your feedback and will forward it to our technical team for investigation.
You are very welcome to contact us if you have any further questions.
Best regards,
Amanda//Wolt
Liars when it comes to delivery time
Liars w.r.t. delivery times prior to ordering food. In the app, the delivery time is shown to be 25-35min. Once the order is placed, the delivery time changes to 40-50min and the real delivery time is 75min in the end.
You should be honest about the delivery times upfront instead of misleading with way to optimistic delivery times which you nowhere near can realize.
27 November 2025
Unprompted review
Reply from Wolt Danmark
Hej Alex,
Mange tak for din feedback og for at dele din oplevelse med os.
Jeg er ked af at høre, at din ordre blev forsinket, og at leveringstiden ændrede sig undervejs. Det er meget beklageligt.
Jeg vil meget gerne forklare dig, hvordan vores estimat for leveringstid fungerer, da det lader til, at det har skabt forvirring i din situation:
Tiden, du ser i appen, er et estimat baseret på, hvornår restauranten forventer at have maden klar, og hvor travlt vores kurérpartnere har i det område.
Det betyder, at tiden nogle gange bliver justeret, mens ordren er i gang. Dette sker, hvis der opstår uforudsete travlheder, hvis restaurantens forberedelsestid ændrer sig, eller hvis vores kurerpartnere har mere travlt end forventet.
Vi forstår, at dette kan være frustrerende, og vi arbejder hele tiden på at gøre disse estimater så præcise som muligt.
Når alt dette er sagt, kan vi godt forstå hvis det har været skuffende.
Jeg tager din feedback med videre til det rette team, så vi kan forbedre vores service og leverancer til fremtiden.
Jeg håber vi får muligheden for at imponere dig en anden gang.
Rigtig god dag.
Med venlig hilsen,
Amanda//Wolt
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