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Rated 1 out of 5 stars

4sound are great when it comes to fixing guitars, but when it comes to delivering an order, they’re one of the worst around... Waited 3 months on an order, and when my order had finally arrived to th... See more

Rated 2 out of 5 stars

I ordered an epiphone les paul, and because of the rosewood fretboard, it took some time to import into norway, i was to get it on my birthday, since expected delivery time was, 1-2 months, but now it... See more

Company replied

Rated 2 out of 5 stars

Only half of the package arrived, and when contacted 4sound only then the 2nd part was sent. Nevertheless, the package did not arrive even after two weeks waiting due to inadequacy of the delivery com... See more

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2.3

Poor

TrustScore 2.5 out of 5

2K reviews

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Rated 1 out of 5 stars

4sound are great when it comes to…

4sound are great when it comes to fixing guitars, but when it comes to delivering an order, they’re one of the worst around...
Waited 3 months on an order, and when my order had finally arrived to their store they sold the item to someone else 👎👎

23 April 2019
Unprompted review
Rated 2 out of 5 stars

I ordered headphones on October 8th

I ordered headphones on October 8th. The site was "in stock". At first they said they would send in 1-3 days. Then a week later. Now again, about 1-3 days. If not sent before the 25th I will issue a refund.

23 October 2018
Unprompted review
4Sound logo

Reply from 4Sound

Hi Yaroslav,

Thank you for your review. We are sorry if there has been an error in the stocking info displayed on the product site.

I can see that your order was placed on Saturday, and on Monday morning one of our customer service staff contacted you regarding the expected delivery time.

For info, we do not capture from payments from cards until an order has been shipped.

We appreciate you taking the time to give us this review and will use it to improve our communication further in the future.


Kind regards


Kundeservice / Peter

Rated 5 out of 5 stars

The best service ever

The best service ever. I would never go anywhere else, and I would always buy my stuff here. The people working there are awesome and helpful:)

3 August 2018
Unprompted review
4Sound logo

Reply from 4Sound

Hi Mille

Thank you so much for the kind words. It's very appreciated by all of us.

Have a great day

BR/ Lea

Rated 2 out of 5 stars

Well frick!

I ordered an epiphone les paul, and because of the rosewood fretboard, it took some time to import into norway, i was to get it on my birthday, since expected delivery time was, 1-2 months, but now it has almost been three months and im still waiting. But otherwise a great website to shop for accessories at.

22 May 2018
Unprompted review
4Sound logo

Reply from 4Sound

Hi Ivan

Thank you for your feedback. Like you wrote, we have some trouble getting instruments with rosewood at the moment.

I would love to help you research the case. Please send me your details on info.dk@4sound.com

Then i can see if we have an estimated time of arrival on your Les Paul :-)

Have a great day

Br. Lea

Rated 5 out of 5 stars

Quick and reliable

Quick and reliable, excellent service

22 May 2018
Unprompted review
4Sound logo

Reply from 4Sound

Hi Berry

Thank you for the kind words

We hope to see you another time!

Br. Lea

Rated 1 out of 5 stars

I didnt recieve what I ordered,and im…

I didnt recieve what I ordered,and im still waiting

22 May 2018
Unprompted review
4Sound logo

Reply from 4Sound

Hi Tadas

Im sorry if you had a bad experience. acording to your track n' trace you should have recieved the package 2018-05-04

If that is not the case, please contact me on info.dk@4sound.com

Have a great day

Br. Lea

Rated 2 out of 5 stars

Nice physical shop - horrible webshop!

The physical shop i Copenhagen looks great and the staff seem very helpful and competent, but the webshop is an utter disaster.

The website is extremely slow at loading and the search function is horrible - both central issues that will immediately make visitors lose their patience quickly. The general selection of products on the website is very limited (some shown products are even discontinued models). It seems like a very stupid choice of strategy, especially since the physical shops offer a much wider range of products than what is being displayed online. Prices on the website vary, but often seem a bit higher than the average webshop.

18 April 2018
Unprompted review
4Sound logo

Reply from 4Sound

Thank you for your feedback!

We are currently working full speed on making our website better and more modern. I hope that it will meet your needs in the future :-)

Rated 5 out of 5 stars

Great service

Great service. Good product selection and accommodating. Will go here for al audio needs business and personal.

7 March 2018
Unprompted review
4Sound logo

Reply from 4Sound

Thank you for your kind words! We hope to see you soon again :-)

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