Argos Reviews 260,908

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the staff for their kindness and professional service. Many consumers mentioned specific employees by name, praising their helpfulness and friendly attitude. People feel valued and recognized, with some reviewers hoping for the staff to be rewarded for their excellent service. However, some consumers have reported issues with their orders, such as missing order numbers or confirmations. There are mixed opinions about the product and delivery service, with a low consensus among reviewers. Some people have experienced problems with deliveries, including delays, cancellations, and damaged items. A few reviewers also mentioned difficulties with returns and faulty products.

Based on these reviews

Rated 5 out of 5 stars

Can I thank Mathew amaze customer service Monday I return coffee machine nil recipt He took great times patience's towards look it up system *** And I received my refun... See more

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Rated 5 out of 5 stars

Good site , with nice presentation of goods.Good to be able to see instruction booklet and different views of goods etc.Easy to order and convenient to ask for particular delivery day/time. Came at se... See more

Rated 5 out of 5 stars

Steph L and Amin provide excellent customer service. They are both so lovely and always greet customers with a smile. They are definitely an asset to this company. I’ve dealt with them several times,... See more

Rated 5 out of 5 stars

I went to return a damaged item, near to their closing time, at Argos, within Sainsburys at Throckley, as I had been delayed at work. The item had been collected from another store and was intended... See more

Rated 3 out of 5 stars

Once againon submiting orderon line l received no order Number or comfirmation also no receipt on picking the order up This the third time this has happened I have not changed my email address... See more

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Rated 3 out of 5 stars

Customer service all but non existent. No way round pre- populated bots who did not address problem. This led to attempts to contact via X which attracted a number of fake responses each trying to sol... See more

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Rated 1 out of 5 stars

If I could leave a zero star review I would. Absolutely rubbish, booked delivery for tumble dryer, arranged date, told delivery was 60 minutes away then 6..... then - nothing. No phone call, no messag... See more

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Rated 1 out of 5 stars

Avoid buying any washers or dryers nothing but stupid questions asking for picks of receipts why’ll a brand new kitchen is getting ruined off water when paying these cowboys to fit it! And don’t belie... See more

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Rated 5 out of 5 stars

What a most helpful and patient assistant in the Argos section at Sainsbury’s Watchmoor Park, near CAMBERLEY today. Getting fed up of using the order terminal, I went to the customer services collecti... See more

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Rated 5 out of 5 stars

Item was a Casio F-91W wrist watch to replace a faulty watch sourced from another supplier. I decided to buy this one from Argos because I trusted their quality. The delivery was made as quickly as... See more

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Rated 5 out of 5 stars

I've been using Argos for a number of purchases over the past month or so, and they are always good. Prices are fair - probably a bit higher than Amazon, but I'd do almost anything to avoid them (keep... See more

Rated 5 out of 5 stars

Reassuring to be able to order something for local collection & easy return if anything goes wrong. No waiting for a thrown down delivery or the aggro of phoning, repackaging & taking to nearest col... See more

Rated 5 out of 5 stars

Always good to shop at Argos knowing that amy problems or issues with the putrchase will be addressed without any quibbles.Reliability in products been sold.Service is quick and easy either in store... See more

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Rated 5 out of 5 stars

So many people prefer to shop on Ama.... & then complain when parcels are late or not delivered to the correct address. My first choice is to try Argos - competitive prices, usually in stock & if not... See more

Rated 5 out of 5 stars

I am very happy with my purchase. The sound quality is excellent, with clear audio and strong bass. The design looks stylish and feels premium, and the headphones are very comfortable to wear even for... See more

Rated 5 out of 5 stars

My washing machine broke down just after Christmas. Went online to various companies only to be looking at massive charges for delivery with no option to pick up from store. Found the right 1 on Argos... See more

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Rated 1 out of 5 stars

Looking for a set of 9 identical picture frames. Argos unable to order them all to a single location so had to visit 9 x locations between Somerset, Northampton and London. Total miles covered: 629 pl... See more

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Rated 1 out of 5 stars

My daughter who works in care sector has both a blue light card and work discount for Argos. She went online to order 5o inch SMART Tv. Not available for collection but available for home delivery.... See more

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Rated 1 out of 5 stars

Ordered a washing machine from Argos three weeks ago and stayed home all day for delivery. Checked the app at the end of the day to find the order had been cancelled — no email, no text, no call. Now... See more

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Rated 1 out of 5 stars

The delivery lorry didn’t try to deliver so we had to wait for another van to come. The delivery drivers then took one look at where the dishwasher would go and said they couldn’t fit it because it wa... See more

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Rated 1 out of 5 stars

Bought an garden shredder online. On unpacking, the package containing small parts was partially open. Item looked like a return. Called customer services to organise a return. Informed it would be... See more

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Rated 1 out of 5 stars

Thought would give Bridgwater Argos another go despite previous experience. Mistake. Collection, expensive Lego, box was completely bashed up, chap behind the desk didn't bat an eye lid and just hande... See more

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Rated 1 out of 5 stars

Bought TV 2weeks ago. Tv was faulty, it would intermittently reboot itself while watching programs. Tried to phone argos and couldn't speak to a human. Went to argos Linwood and staff member was not... See more

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Rated 1 out of 5 stars

Absolutely appalling service. Dishwasher delivered with parts missing so it could not be installed. My flooring was damaged by the delivery company. Argos decided to cancel the replacement without tel... See more

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Rated 1 out of 5 stars

The website is pointless, it says add to basket. I added the items I wanted. Once I got to the checkout nothing was available for collection or delivery because they were fully out of stock. Places li... See more

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Rated 1 out of 5 stars

Update. Argos Barnsley have resolved this today after going back to store. Panasonic combination microwave failed after 8 months. Argos refused to replace leaving me without cooking facilities. Havin... See more

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Rated 1 out of 5 stars

Placed an order on Friday for a Monday delivery. Took the day off and no delivery. Same thing on Tuesday. I kept checking with customer service who were absolutely terrible at managing the expectation... See more

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Rated 1 out of 5 stars

Stay away from Argos Trade-in. Three days after my old phone was delivered to them they e-mailed me to say it hadn't arrive. I sent the mailing confirmation and a a few days later the mailed to say... See more

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Rated 1 out of 5 stars

Bought the oven from argos to replace our current faulty one. Chose argos as they gave a delivery within 7 days promise but took nearly 2 weeks... No apology or real explanation other than shifting... See more

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Rated 1 out of 5 stars

Very disappointing service. I stayed home all day waiting for my washing machine delivery and cancelled important plans. No one called me — I was only sent a message saying they couldn’t access my bu... See more

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Rated 1 out of 5 stars

Mobile phone - online order (distance selling regulations) Items collected in store Return refused as security seal broken on item packaging broken - to view item and establish the nature, chara... See more

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Rated 1 out of 5 stars

Ordered, paid Just before due to be delivered message to say cancelled order, don't know why. Been unable to reorder since. Assume either never had item to begin with or didn't want to sell at... See more

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Rated 1 out of 5 stars

Can't rely on Argos collection dates. Ordered an birthday gift for collection with 2 days to spare. Left it 48 hours after promised collection date. Whilst delays can occur, frustratingly no war... See more

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Rated 1 out of 5 stars

Absolutely appalling, I apparently have to sit without a sofa in my sitting room for anything from three to five days.The driver said he couldn't get close enough to deliver, I went straight down to l... See more

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Rated 1 out of 5 stars

Ordered two TV's Saturday 03/01/26 paid & arranged a delivery date the following Tuesday 06/01/26. Morning of delivery email came telling me only one TV was being delivered. Apparently the other one w... See more

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Rated 2 out of 5 stars

Ordered two Jackson cabin beds. One came complete and the second bed had parts that did not have screw holes and bits missing. Contacted Argos and rearranged delivery of replacement parts but br... See more

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Rated 1 out of 5 stars

Brought an apple lightning charging cable,but didn’t realise until I’d try fitting it that I’d ordered the wrong one. Took it back to Argos in keighley, who flatly refused an exchange or refund as... See more

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Rated 1 out of 5 stars

Bed ordered for delivery. Time taken off work. Delivery due between 2pm and 4pm. Nothing. Message received at 16.52 from Argos advising had been trying to contact me. A lie, no other text messages, n... See more

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Rated 1 out of 5 stars

I don’t know about writing this but here goes. Tv last year failed to take back or repair after 2 months absolutely disgusting attitude from the manager at store. Today 12/1/26 needed a new k... See more

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Rated 1 out of 5 stars

Serville wardrobe delivered item was so damaged requested a replacement. Had to wait 8 days and on delivery day no replacement wardrobe. Calling customer services was told its transports fault was tol... See more

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Rated 1 out of 5 stars

Listed at £80 - Argos Scam - Be Aware Argos listed Lego item LEGO NINJAGO Dragon Stone Shrine Buildable Model 71819 £80.00 Save £25.00 Was £105.00 - Absolute rubbish. Please readers avoid buying fro... See more

Rated 1 out of 5 stars

Ordered some Lego sets for my collection. Arrived shipped in a thin plastic bag - no padding at all! - Yodel proceeded to fist them (half) into my tiny parcel box, as usual ignoring the neon yellow... See more

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Rated 1 out of 5 stars

Ordered 2 items - only 1 arrived. Customer service dire - no idea what they are doing (when you finally get to a human). Re delivery arranged 3 times - item never arrived. Tracking still shows as bei... See more

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Rated 2 out of 5 stars

2 different instances of poor experience - Twice I've ordered something from their website and been told that it's out of stock weeks later! Customer support was extremely poor because they ordere... See more

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Company details

  1. Electronics & Technology

About Argos

Written by the company

Established in 1973, Argos is a leading UK general merchandise retailer offering more than 60,000 products. Its range of Technology, Home & Furniture, Toys, Appliances, and Health & Beauty products are available through its website, apps, stores and convenient Click & Collect points inside Sainsbury’s supermarkets. Argos is a technology-led retailer; its website receives on average a billion visits a year and 70% of sales originate online.

Argos App
You can download the Argos app for both Apple and Android devices.

Delivery and collection
Its market-leading Fast Track delivery service is available across more than 90% of UK postcodes, seven days a week, and offers home delivery in as little as four hours up to 10pm.

Store Locator
Find a store near you using the Store locator


Contact info

4.1

Great

TrustScore 4 out of 5

261K reviews

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Rated 1 out of 5 stars

Argos are selling fake phones

Last week I had orderd somethjng on click and collect with argos in the app (ready the next day) and it was so I went on over to go pick it up since it was ready once i picked it up I went home open it (what i got was a phone btw) open it n tried to charge it or turn it on nothing happened the phone itself looked kind of odd however I trie not to think much of ot hoping it woukd turn on or maybe it wa faulty...so the next day I took it back in thinking oh they will refund me or replace it since it is not working....ye nope they are so useless the manager was useless...very poor customer service they also claimed siad phone was fake now to guarantee this i had someone actually check it someone at krcs. since i disputed the payment with my bank because argos wont refund or replace it and incase the bank ask for evidence I can show them the confirmation email explaining why the phone is not real in any way shape or form calling it a phone is diabolical since it probably has no actual parts in it..anyways don't buy phones from argos or do it's up to you but mine came from a warehouse in Leeds and the customer service is horrible they won't help you they will tell u to contact the manufacturers when they can do that themselves but no they will leave it to u to prove so make sure you do that or go into a shop that sells said phone and ask an employee to check it themselves often enough they will be way more usefu and then dispute the payment with your bank and you have a good chance getting your money back that way

Id also like to add an excuse for not refunding it or replacing it is because they don't know if you took it home and replaced it for a fake one...so if you wanted to be treated like a criminal I recomed. Argos the place to go its shocking

5 February 2026
Unprompted review
Rated 4 out of 5 stars

I required a specific item and was…

I required a specific item and was pleased to be able to place the order and collect it within 15 minutes.

2 February 2026
Argos logo

Reply from Argos

Hi there,

Thank you for your review.

We're happy to hear that you were able to quickly secure the specific item you needed. Thank you for sharing your positive experience with us; we appreciate it.

Tracey-Argos

Rated 1 out of 5 stars

Ordered a bed to be delivered next day

Ordered a bed to be delivered next day, had an email with 2 hour delivery time, did not arrive, had another email informing driver could not find address, phoned customer service about this, they apologised and said they could arrange delivery next day but I said I had ordered for a friends visit who needed the bed for that night, I asked could I pick it up from store but told this was not possible, my friend who is 79 and who came from quite a distance away had to sleep on the floor, my bed was delivered today by a very pleasent young driver who when I said it should have been yesterday told me I was one of several customers he had just delivered to who had not received there order the day before, I asked did he have any problem finding my address he said no he had no problems at all, this makes me think perhaps the driver the day before just could'nt be bothered.

10 February 2026
Unprompted review
Argos logo

Reply from Argos

Hi Daniel,

Thank you for your review.

We're very sorry the delivery issues impacted your friend's visit. We appreciate you bringing this to our attention. We'll investigate the delivery discrepancy to ensure better service in the future. Thank you for your feedback.

Tracey-Argos

Rated 5 out of 5 stars
Argos logo

Reply from Argos

Hi Raf,

Thank you for your Brilliant 5 star review.

It is great to hear you have received Excellent customer service.
We appreciate your feedback and we hope to see you shopping with us again soon.
Tracey-Argos

Rated 5 out of 5 stars

Perfect service

Perfect service

9 February 2026
Argos logo

Reply from Argos

Hi Lisa,

Thank you for your Amazing 5 star review.

It is great to hear you are happy with the service you have received.
We appreciate your feedback and we hope to see you shopping with us again soon.
Tracey-Argos

Rated 1 out of 5 stars

Do Argos/Sainsburys care about their customers

I ordered a sofa twice - I have been sitting on the floor since 2 Jan
I posted a review
I still have no sofa
I left a review - noone contacted me. I phoned customer support - they promised another half a sofa
I tried leaving a review on Argos
As it was AI generated the reviewer stated that I was not entitled to leave a review because it was abusive
It was not
So do not trust any review on Argos as they are screened

10 February 2026
Unprompted review
Argos logo

Reply from Argos

Hi Peter,

Thank you for your review.

We're very sorry you're still without your sofa after such a long wait. We appreciate you bringing this to our attention. We'll investigate the issues with your order and the review process. Thank you for your feedback.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers

Tracey-Argos

Rated 5 out of 5 stars

Argos are always ready to help in any…

Argos are always ready to help in any situation when u phone or query them very good customer service

11 February 2026
Argos logo

Reply from Argos

Hi Joan,

Thank you for your Fantastic 5 star review.

We're happy to hear that you find our team ready to assist you and that you've had very good customer service experiences when contacting us. Thank you for your positive feedback!

Tracey-Argos

Rated 5 out of 5 stars

Well done Argos!

Handsome mid-century style sideboard delivered very quickly. 2 helpful, friendly men carried it up to our living room in a first floor flat. Excellent service and very good value from Argos

27 January 2026
Rated 5 out of 5 stars

I needed to return an item that I…

I needed to return an item that I ordered by mistake, the return for credit was faultless and the member of staff was very helpful.
The subsequent replacement order of the correct item was faultless. Thank you for your excellent service.

10 February 2026
Rated 5 out of 5 stars

So easy to order

So easy to order , best price on the web (i checked ) delivery of a 75" tv in 24hrs
Was kept informed of every turn ,
10/10 for price delivery and communication
Thank you argos

11 February 2026
Rated 1 out of 5 stars

Made a purchase in store and received a…

Made a purchase in store and received a so called brand new item in a plain brown box with a Argos description label attached, Thinking it was just an outer box with the original box and contents inside, but no clearly been repackaged and made special journey to collect as only store showing stock. But expected to drive another 30 miles to get my money back or return to my local store for a conversion about an electrical item purchase, refund, replacement for an item they don’t have in stock.
So is the item faulty, a return, original packaging abriltarated so repackaged, refurbished.

11 February 2026
Unprompted review
Argos logo

Reply from Argos

Hi Karen,

Thank you for your review.

We appreciate you bringing this to our attention. We're sorry your in-store purchase wasn't the experience you expected and for the condition of the item received. We'll investigate this to ensure our standards are met. Thank you for your feedback.

Tracey-Argos

Rated 2 out of 5 stars

Bit annoyed that whenever I buy…

Bit annoyed that whenever I buy something the next day I get a voucher to spend. This time it was 10% off over £199. The watch I bought was £239 so would have easily qualified. Will make this the last big item I buy

11 February 2026
Argos logo

Reply from Argos

Hi Diane,

Thank you for your review.

We appreciate you taking the time to share your experience. We're sorry to hear about the voucher situation after your purchase. We'll review our promotional timing to prevent similar frustrations in the future.

Tracey-Argos

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