Asurion Reviews 111,951

Maria, the CSR was very helpful and understanding of what I was trying to do. Once all the right information was entered into the system I was done and on my way to other Saturday items. Learned that... See more

I went to file a claim and discovered that the insurance information from Asurion was sent to an old, no longer available email address. That turned out to be an easy fix. Working with the Asurion rep... See more

So pleasantly pleased by ease of making a headphone claim by chat. My agent was patient and even though I didn’t know my account number stepped me through the process and had a replacement quickly... See more

My technician J (can’t spell it correctly) was amazing! He responded quickly and the whole process was painless and smooth. I hate calling customer service because I fear I’m going to get a headache o... See more

I am pretty shocked by how smooth the process was in getting my item replaced. I bought an Ebow that broke and after filing a claim and describing everything that happen, within a few min it was all w... See more

Asurion is excellent for Protection Plan coverage - including cracked screens, drops, and falls! I believe that to be quite generous. The ease of submitting a claim (a little past 1 year into our 3 ye... See more

It was truly a great experience working with Juancarlos to file my first-ever claim. He was pleasant, patient, and made the entire process smooth and stress-free. He took the time to answer all of my... See more

I love the ease of using Asurion. The service is straight forward. There are never any loop holes or gray areas. I love the security of knowing my devices are protected at all times. I would choose it... See more

I had to get a replacement for my AirPods and the process with Asurion was incredibly easy and fast. The claim took just a few minutes to submit, everything was clear, and there were no unnecessary st... See more

Asurion customer service was perfect. I was having an issue downloading a photo archive and the walked me through the process and even helped me troubleshoot an issue I was having with logging in. Th... See more

I would highly recommend Asurion home warranty. Our appliances have been amazing but finally got some age on them, as expected they've started to fail. However, for the ones we've had to call for, A... See more

I was very confused on cloud storage.... I tried the chat option... This guy answered every question...sometimes twice... Very patient... Didn't make me feel stupid for not being 100% tech savvy... See more

My claim was handled very professionally. The reps know what they are doing. Im so glad I have asurion for all my electronics at home. Ive had several tvs, laptops, computer issues that have been reso... See more

I spent about an hour trying to get help but I was continually told to print my return label. Since I was try8ing to send back a printer that did not work that was not possible. If they would have g... See more

i've never had any issues with asurion, i really don't understand how people say they do. i simply followed the instructions that are provided. i pay for my asurion monthly for my amazon purchases and... See more

Real review not AI created by Asurion to lie to you. Had a mobile phone insured. Got a "reconditioned" replacement. Charger port didn't work. Reported it. 8 weeks later no response nothing. Phone th... See more

Thus far, I am very pleased with this claims process. Completing the form was painless however, I will hold my final reviews until completion of the said claim. Hopefully, the rest of the process wil... See more

The experience was beyond expectations. It was easily prompted, and a live chat started immediately. After explaining the problem and giving details, a full refund was approved. After having the Ni... See more

The employee on Penn and Memorial in OKC?… Top TIER‼️Big shouts out to Daniel! Tom is another employee that was very helpful as well. I worked with Daniel primarily and he knows his stuff! Very inform... See more

I visit the UBREAKIFIX stor on Midway Dr. in SanDiego two days ago and could not be more pleased with the service I received. My cell phone had been compromised by many ads that I couldn't delete or... See more

For my Iphone: rep said I could only replace it ($99) because "the computer says they can't repair it" Couldn't tell me why not. When pushed, he lied about how nobody had the parts (my repair place... See more

I don’t usually leave negative reviews. I relocated back to Calgary, got a new iPhone, signed up for Asurion through Telus (where I bought my phone) will full coverage which was detailed by Telus. I... See more

I've used asurion for my cell and never any problem I signed up for the home protection plan and was told that it covers everything electronic including broken screens on tv's. I've paid into this pla... See more

I put in a claim to get my laptop fixed only to see an email stating that "We couldn't approve your claim. The documents or account holder information you provided doesn't match our records". Which wa... See more

be very suspicious of any positive review. I don't understand how anyone can write a positive review about a company that claims to provide "insurance" but charges you more, yes more, than the replace... See more

One of the most useless groups I have evwr had to deal with. Everything is outsourced, they use AI for claim review and speaking with anyone who can actually assist is impossible. Escalations are met... See more

You guys are the biggest liars and most phony bull crap isurance I’ve called multiple times and received multiple lies and all you want is to replace a phone and void your screen repair which is a fre... See more

Asurion has always honored their warranty on products I've purchased from Amazon. About half of the time I require help from tech support because I don't understand the process or it doesn't recogniz... See more

CS rep Christine Mae TOP NOTCH REP! I've dealt with many oversea's Customer Service Reps, She said she was in the Philippines, because I always ask out of curiosity. If I hadn't asked, I would have g... See more

It will be a battle getting coverage if its a warranty issue. READ the contract for coverages. Not worth $30/month almost $400 for the year. My experience with this company has been poor both in cus... See more

The issue with assuring is that we have to give too much information regarding on our order. The Amazon order number should be sufficient to where all the information needed is provided. But instead,... See more

Michael went above and beyond to make sure my concerns were heard after I felt like my previous conversations and dispute were lost in the system. He listened, showed real empathy, and took extra step... See more

I purchased Asurion’s insurance plan with my TV because it promised to cover “all of your loved items.” When my Hisense TV started smoking and nearly caught fire after only two months, I filed a claim... See more

When filling my claim, unknowingly it was denied due to key words. As a non technical consumer, how would we know that. My prior claim was denied 3 times before my pc got fixed for a covered reason.... See more

Lost my phone at the beach, called AT&T who put me on to Asurion; I called and the agent was super helpful with establishing my claim. Half hour later, my new phone was on order and it arrived one day... See more

My agent was prompt, professional, polite, and sympathetic. Textbook customer service! I was very pleased from the start. They reviewed my request instead of making me repeat myself, they only... See more

UPDATE: company replied below and said I'm having issues locating my order. INCORRECT: YOU'RE having issues. They also want me to email their trust pilot review people but make no mention of... See more

Asurion and a ProTech expert provided me the opportunity and ability to preserve years of photos and videos successfully. My expert was patient with my lack of knowledge, and she led me through each s... See more

The only thing I liked about Asurion was that it finally got us to a live person who could solve the problem. Your AI helper was impatient and didn't allow enough time to respond to questions or direc... See more

My iPad was completely deconstructed. It had come apart and there was no heartbeat. I was afraid I had lost all my data and photos. No, I hadn’t backed it up but have learned that lesson. On Christm... See more

I should have read all of the terms before signing up. So much for trusting Verizon. Verizon Mobile Protect Multi Device looks as though it would cover 4-20 devices. In reality, you can only "register... See more

The technicians listen before responding and then they break down your dilemma in an easy and efficient way. Seemless process, helpful, personable, and courteous. They take the time to look... See more

Filing a claim is easy and strait forward. If you dont have reliable people fixes your appliances then this isn't so beneficial. If an appliance gets fixed it should last more than 90 days. If an appl... See more

We purchased an item and bought an Asurion policy on it. The item became defective and no replacement available. Chriselle of Asurion resolve out problem. She took all the info on a claim. The claim w... See more

Every customer service rep who has helped me has been great. I've had Asurion for years now, and the online reps have been great. My only real complaint is that some of the locations aren't the best t... See more

Asurion Protection Plan is well worth the price and the investment. I’ve had the plan for several years as a “just in case,” and it definitely paid off. When I finally needed it, I filed a claim and... See more

I can’t remember his name but he guided me through everything with ease and patience! Very confident he actually succeeded where 3 others hadn’t online was two weeks ago a tech came in the following... See more