Bo+Tee Reviews 4,156

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their comfort, attractiveness, and true-to-size fit. Consumers appreciate the stylish designs and the confidence the activewear provides, with many considering Bo+Tee their go-to brand. The fast delivery service is also frequently mentioned, with some reviewers receiving their orders incredibly quickly. People highlight the exceptional customer service, describing the team as helpful, responsive, and efficient in resolving issues. Reviewers appreciate the personalized support they receive, with staff members often going above and beyond to ensure customer satisfaction. The ease of returns and exchanges, along with prompt refunds, further enhances the positive experience.

Based on these reviews

Rated 5 out of 5 stars

Bo + Tee’s customer service team are by far the most helpful I’ve come across. When I had issues with Evri delaying and not delivering my order and not contacting me for days, as soon as I reached out... See more

Company replied

Rated 5 out of 5 stars

Your products are amazing and of great quality. But more so recently your clothes have brought me comfort in a time I really needed. I am going through IVF treatments. I’m constantly stressed and... See more

Company replied

Rated 5 out of 5 stars

Very nice slim khaki zip jacket. Fits perfectly. Speedy processing / delivery too - very impressed. This is my second jacket, as I lost my first purchase, I have no idea where it is. Si... See more

Company replied

Rated 5 out of 5 stars

Louise in customer service has just absolutely made my day, her quick response and ability to solve my issue as well as go above and beyond to provide as much information as possible has really help... See more

Company replied

Rated 5 out of 5 stars

My order from Black Friday was lost in transit. The team tried their best to investigate it, but unfortunately it couldn’t be located. The customer service skills were excellent. The team were very... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking parcel was marked as delivered didn’t receive the item. Contacted the them after a massive nightmare finally filled the form out that i didn’t receive sent back after taking ages.... See more

Company replied

Rated 5 out of 5 stars

Always love their items and so soft. I usually buy leggings/shorts but bought a zip up top last time but found it really small, first time buying that particular item, couldn't exchange because they d... See more

Company replied

Rated 4 out of 5 stars

Love the fit true to size love the colour outfit makes me feel amazing . Zip slightly sticks when zipping up and meterial gose bobbly very easy or catches on nails this shouldnt be happing considering... See more

Company replied

Rated 5 out of 5 stars

Ordered a set and shorts were too small. Firstly so amazing a company that offers an exchange, so much easier process. Secondly I had an issue with the app and processing the QR code, I got to speak... See more

Company replied

Rated 5 out of 5 stars

I must be honest I struggled with my shopping experience at the start! I’m an avid online shopper so it’s too easy to compare with other brands. But my experience with the customer service really seal... See more

Company replied

Rated 5 out of 5 stars

This hoodie is pure comfort wrapped in style. The fabric is soft yet durable, perfect for chilly mornings or cozy nights in. What I love most is how effortlessly it fits—relaxed, but still flattering.... See more

Company replied

Rated 5 out of 5 stars

Amazing company, I always opt to buy Bo+tee products and have never had an issue. I recently had a small hole appear in my leggings & they happily sent me out a new pair. Couldn’t recommend their pro... See more

Company replied

Rated 5 out of 5 stars

ummm THE BEST ACTIVE WEAR IVE EVER BOUGHT! fits amazing! feels so good ! so chic.. im not even the type to leave reviews but jesus! literally purchased 3 more things (im talking in refernce to the act... See more

Company replied

Rated 5 out of 5 stars

Ordered at 7pm and my order arrived at 10am the next day. Quality of the items seems excellent although not worn or washed yet. I had an issue due to entering my email address but incorrectly. Custo... See more

Company replied

Rated 5 out of 5 stars

Lovely Item, super fast delivery and straightforward purchase. The original item I had in mind was out of stock, but they have such a good selection that I found another ski suit I loved!

Company replied

Rated 1 out of 5 stars

Second time buying from this company, and both times at least one item was non-returnable due to “hygienic reasons” — including earmuffs. The item was in perfect condition but didn’t fit because of th... See more

Company replied

Rated 5 out of 5 stars

Unfortunately, my parcel was lost, but the Bo and Tee handled the situation quickly and professionally. They resolved the issue promptly, provided a full refund, and kept me well-informed throughout t... See more

Company replied

Rated 5 out of 5 stars

Ordering is quite easy. I did have once trouble that the delivery person could not “find my address” so my order got returned to sender. But the customer service was super helpful, quick to respond an... See more

Company replied

Rated 5 out of 5 stars

I had such a great experience ordering a birthday gift for a friend. From the moment I placed my order, I received clear and consistent updates about its progress, which really gave me peace of mind... See more

Company replied

Rated 5 out of 5 stars

Absolutely love my new stuff from Bo and Tee so much I already placed my next order. Heard about the brand when you did a pop up with my Pilates studio (Oblix in Sherman oaks/ LA) and absolutely am i... See more

Company replied

Rated 5 out of 5 stars

Amazing items, well priced and outstanding aftercare. Jasmine, Liv, Eva and Lowri have all been exceptional. My issue was dealt with quickly and easily and exceeded my expectations. I can't wait to or... See more

Company replied

Rated 5 out of 5 stars

Thank you so much to Maisie for helping me with my query. Usually, I get so stressed over customer services as it can be a pain try and get hold of an actual person- but I was able to get through to s... See more

Company replied

Rated 5 out of 5 stars

I had an issue with a ski suit I purchased, and the customer service I received was outstanding. Both Eva and Eleanor responded to my emails promptly and with great kindness, providing a quick and st... See more

Company replied

Rated 5 out of 5 stars

First time ordering from here and I was impressed with how easy to was to return and swap my item for an alternative. The credit was applied to my account immediately and I picked my new item. I had t... See more

Company replied

Rated 5 out of 5 stars

My latest order was handled really well by Bo-Tee. I had a little fun getting a deal with the online bot and ended up with great prices on my 4 items. Thank you. Sadly the delivery by EVRI was appa... See more

Company replied

Rated 5 out of 5 stars

Honestly never felt so valued as a customer by a company. Replied to my problem immediately and resolved the problem in the best manner. The best customer service i’ve ever had from a company genuinel... See more

Company replied

Rated 5 out of 5 stars

This is one of my go to sport's brand. However, recent purchase was just not flattering on me. Doesn't change the fact that they're brilliant. Fabrics are good, amazing customer service and easy retur... See more

Company replied

Rated 5 out of 5 stars

I had a great experience shopping with Bo+Tee! The quality of the clothes is excellent, very comfortable, and true to size. The designs are stylish and perfect for both the gym and casual wear. Delive... See more

Company replied

Rated 5 out of 5 stars

So easy to order, so impressed with their efficient staff. Had an issue with my email address, Lauren sorted it out and explained everything so clearly in her email, which was within couple of hours.... See more

Company replied

Rated 5 out of 5 stars

My experience with bo + tee was unbelievable. I ordered a substantial amount of clothing at 18:30pm and received it the very next morning!! I had an issue with a promo code but as promised they sorted... See more

Company replied

Rated 5 out of 5 stars

The most exceptional customer experience from Maisie! She really went above and beyond and I am so grateful! Can’t thank her enough and she makes me want to continue to buy more from the brand as she... See more

Company replied

Rated 5 out of 5 stars

I thought one of my orders had gone missing, so I reached out to Bo+Tee’s customer service. They replied the same day with all the details and a tracking code. The response was super fast and very hel... See more

Company replied

Rated 5 out of 5 stars

Beautiful colour, tight fit, silky soft amazing quality material. Refund / exchange process the best yet. Exchanged for new size arrived within 24hrs My new favourite gym wear brand ⭐️⭐️⭐️

Company replied

Rated 4 out of 5 stars

I love your store! Love the styles and sets you sell and honestly, in the last time I was buying new clothes only from your store, because of that :-) Only space for improvement: I would very much app... See more

Company replied

Rated 5 out of 5 stars

I have shopped at Bo&Tee numerous times and the quality of the clothing is unreal! On this occasion I was sent the wrong size but Issy from customer care was amazing and sorted this for me very quickl... See more

Company replied

Rated 5 out of 5 stars

Return process was a bit difficult at first. However, Charlotte at customer service reached out to me individually quickly to resolve the issue. Items upon receiving them were incredibly good quality.... See more

Company replied

Rated 5 out of 5 stars

Ebony from customer service was fantastic! She quickly arranged a replacement for my damaged T-shirt with no hassle at all. Super efficient and friendly—couldn’t ask for better service!

Company replied

Rated 1 out of 5 stars

Terrible experience! I paid a lot, I knew the return process would be complicated, I paid for the return and they still wanted to charge me more tax! The website is poorly explained and it's super dif... See more

Company replied

Rated 5 out of 5 stars

Hello, I absolutely loved my purchase! The product has excellent quality and truly delivers everything it promises. I’m very happy with it and would definitely recommend it. Best regards, Jess... See more

Company replied

Rated 5 out of 5 stars

I have bought for thousands of pounds on Bo+tee. As a petite girl I love you can get loungewear for short girls. I’ve bought lounge and gym clothes. Everything is so comfortable, affordable and great... See more

Company replied

Rated 5 out of 5 stars

Really good customer service, I had an issue and their response to it is what made it all ok. I understand that not everything can be perfect all the time but how a company handles these situations is... See more

Company replied

Rated 2 out of 5 stars

Very disappointing customer service. My Bo+Tee package was lost before Christmas. I was offered either a refund or a replacement, and I chose a replacement. After waiting, I was then told the replace... See more

Company replied

Rated 5 out of 5 stars

Shocking, rather than deliver my parcel to my door they chuck it over the fence on my drive! Fantastic experience! Updated review! Thank you for reaching out and addressing the issue, hopefully th... See more

Company replied

Rated 5 out of 5 stars

Had an issue with an item I ordered, the live chat was very quick and easy to use to describe my issue, I was then emailed promptly by Ellie who was extremely helpful and has sent a replacement for me... See more

Company replied


Company details

  1. Activewear Store

Written by the company

Help
Help is always on hand. You can contact our friendly customer service team 24/7 by emailing [email protected]. For instant support, head to https://boandtee.com/pages/contact and follow the prompts via the chatbot.
Delivery
We ship worldwide and offer a wide range of delivery options, from standard UK delivery, to express delivery, next-day delivery and click & collect. A delivery estimate will be provided at checkout.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The design and fabric quality

The design and fabric quality are excellent, with precise patterns and cutting. The overall style is modern and appealing, striking a good balance between fashion and practicality.

One area for improvement would be the inclusion of removable pads. Many of the low-impact pieces currently do not have pads, and having removable options would enhance both comfort and versatility for your customers.

Overall, I really like the products and hope this feedback helps!

12 February 2026
Rated 1 out of 5 stars

They’re good at sorting problems

They’re good at sorting problems, however the leggings rip very easily. I bought a pair in late oct (23/10/25) of last year and they’re already ripped. Please could I get the replacement of the brown leggings. Unfortunately I can’t upload the photos.

5 February 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Chauonne,

Thank you for your review, we really appreciate your feedback.

I can see that you previously contacted our team in October regarding a different pair of leggings, and a replacement was sent free of charge on 31st October 2025, which was confirmed as resolved at the time.

The pair mentioned in this review appears to be around four months old. We’re of course happy to look into this for you, but we’ll need photos of the second pair so our team can properly assess the damage and advise on the next steps.

I’ve emailed you directly to request this, so please do reply with the photos when you’re able to. Once we receive them, we’ll review everything and get back to you as quickly as possible.

We’re always here to help and want to make sure this is resolved properly for you.

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Super helpful

Super helpful, I loved the fact you could edit the order after in case you missed anything from your basket! Can’t wait for it to arrive! Thank you Chloe for great customer service

10 February 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Scarlett,

We're happy to hear that our service was helpful and that you appreciated the order editing feature. We are also glad you enjoyed the customer service. Thank you for your positive feedback; we appreciate it.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 1 out of 5 stars

Terrible experience

Terrible experience! I paid a lot, I knew the return process would be complicated, I paid for the return and they still wanted to charge me more tax! The website is poorly explained and it's super difficult to speak to customer service!

8 February 2026
Bo+Tee logo

Reply from Bo+Tee

Hello Daniele,

I’m really sorry to hear about your experience and appreciate you taking the time to share your feedback.

I’ve checked our system and can see that both of your Bo+Tee orders have been registered for return. I’d really like to understand more about what happened, particularly regarding the additional tax mentioned and which part of the return process felt unclear.

If you’re happy to do so, please reply to our email that has sent with a few more details so we can look into this internally and help resolve things for you.

Thanks,
Bo+Tee Customer Care Team

Rated 1 out of 5 stars

Absolutely shocking parcel was marked…

Absolutely shocking parcel was marked as delivered didn’t receive the item. Contacted the them after a massive nightmare finally filled the form out that i didn’t receive sent back after taking ages. Replied back saying out of there hands as it was marked as delivered. My eyes its not delivered if i not received my item. Absolutely shocking. Will never order again. Never received the item. So £100 out pocket disgusting

31 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hello Amy,

We are very sorry to hear that you did not receive your order, despite it being marked as delivered.

Our investigation confirmed that the order was delivered to the correct address, with GPS data and proof of delivery matching previous successful deliveries. The parcel was left in a secure location on your property. Any removal of a parcel from private property would be considered a civil matter.

Since then, we can see you’ve sent your delivery instructions, and a refund has already been processed. For future orders, we recommend selecting our free Click & Collect option on orders over £50, which helps prevent issues like this.

Thank you for taking the time to leave us your feedback and allowing us to resolve this!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Lovely Item

Lovely Item, super fast delivery and straightforward purchase. The original item I had in mind was out of stock, but they have such a good selection that I found another ski suit I loved!

2 February 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Olivia,

We're happy to hear that you found a ski suit you love! We're glad the purchase and delivery were straightforward and fast. Thank you for your positive feedback; we appreciate it.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Quick responses and my issue was dealt…

Quick responses and my issue was dealt with very efficiently. Thank you, Chloe.

5 February 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Afifa,

We're happy to hear that your issue was dealt with efficiently and that you received quick responses. We appreciate you taking the time to leave us feedback!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 1 out of 5 stars

Lots of non-returnable items

Second time buying from this company, and both times at least one item was non-returnable due to “hygienic reasons” — including earmuffs. The item was in perfect condition but didn’t fit because of the design. Be careful and read the small print, as not all items can be returned unfortunately.

3 February 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hello Kristina,

Thank you for taking the time to share your feedback.

To clarify, our returns policy is outlined in the product details on each item page as well as on our Terms and Conditions page. Some items are classed as non-returnable for hygiene reasons. These include items such as socks, face coverings, headbands, hair accessories, and similar products. For hygiene and safety reasons, we also require any hygiene stickers to remain intact for an item to be eligible for return.

We always encourage customers to review the product descriptions and returns information before purchasing, and our customer service team is happy to help with any questions prior to ordering to avoid disappointment.

We appreciate your feedback, as it helps us continue to improve how clearly we communicate this information, and we’re sorry that this experience didn’t meet your expectations.

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Amazing from start to finish

From placing an order to a small issue I encountered, I was kept informed and dealt with efficiency and professionalism. The clothes are wonderful and the customer service too.

4 February 2026
Bo+Tee logo

Reply from Bo+Tee

Hey Sofia,

We're happy to hear that you were kept informed and that our team acted with efficiency and professionalism. We appreciate your positive feedback regarding the clothes and customer service. Thank you for your review!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, fantastic quality, I loved everything!

1 February 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Lauren,

We're happy you received your order quickly and are enjoying the fantastic quality. We appreciate you sharing your positive experience with us!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Very good quality and perfect sizing…

Very good quality and perfect sizing would highly recommend, fast delivery

26 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Heather,

We're happy to hear that you received your order quickly and that the quality and sizing met your expectations. Thank you for recommending us!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Great and fast customer service

Great and fast customer service. Gave me a discount on my already submitted order as I couldn't get my welcome discount to work

28 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Diana,

We're happy to hear that you received great and fast customer service! We appreciate you bringing the discount issue to our attention and are glad we could assist you with your order. Thanks for your positive feedback.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 2 out of 5 stars

Very disappointing experience

I paid for an order that was marked as delivered, but I never received the package. When I contacted customer service, they refused to offer a refund or replacement, relying solely on the courier’s delivery confirmation.

No proof of delivery was provided (no photo, no signature, no GPS confirmation), and no investigation was offered. The response was essentially that nothing could be done.

As a customer, I find it unacceptable to be charged for an item I never received, especially without any real proof that it was delivered.

Update:
After leaving this review, the brand got back in touch and agreed to issue a refund. I’m currently waiting for the amount to be credited back to my account, but I appreciate that they ultimately took responsibility and worked towards a resolution.

While the initial handling of the situation was frustrating, I wanted to update my review to reflect that the matter is now being addressed and that the brand has been responsive in the end.

25 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hello Helena,

Thank you for taking the time to update your review.

While the carrier had confirmed the order as delivered, we understand how frustrating it is when a package cannot be located. We have reviewed the situation and have arranged a refund, which is currently being processed back to your account.

We appreciate your patience throughout this and your willingness to update your feedback. If there’s anything further we can assist with, please don’t hesitate to reach out!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Had a small problem with discount code

Had a small problem with discount code
Stephanie responded quickly and sorted it out
Thank you

27 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Donna,

We're happy to hear that the discount code issue was resolved quickly. We appreciate your positive feedback and are glad that we could assist you!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

great delivery time

great delivery time
bit disappointed with other sweater wore twice really bobbly hope this new one is better

20 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Sarah,

We're glad the delivery was great! We're sorry to hear about the pilling issue with your other sweater. Thanks for your feedback.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Super fast delivery and high quality…

Super fast delivery and high quality items.
Been using Bo+Tee for years now and it just keeps getting better!

19 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Alex,

We're happy to hear that you consistently receive high-quality items with super fast delivery! Thank you for your continued support; it means a lot to us.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Company gets back to you quickly

Company gets back to you quickly. They have a large stock of inventory. Clothes look great on and are a great option for young adults.

7 July 2025
Bo+Tee logo

Reply from Bo+Tee

Hey Hannah,

We're happy to hear that you appreciate our prompt responses. It's great to know our clothes are a good fit and style option. Thank you for your positive feedback!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service and Great Quality

I would like to take a moment to share my experience and express my appreciation for your outstanding customer service.

Although I initially faced some complications with my order, your customer care team was extremely responsive, professional, and supportive throughout the entire process.

This was my second order with your website, and based on products quality and the exceptional service, it certainly will not be my last.

12 January 2026
Bo+Tee logo

Reply from Bo+Tee

Hey Jenan,

We appreciate you sharing your experience. We're glad to hear that our customer care team was responsive and supportive. Thank you for your positive feedback!

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 5 out of 5 stars

Very quick response and action

8 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hey Louise,

We appreciate you taking the time to share your positive experience. We are happy to hear that you received a quick response and action.

We look forward to serving you again in the future. Take care and enjoy the rest of your day!

Thanks,
Bo+Tee Customer Care Team

Rated 3 out of 5 stars

Confusing Promo Offer

There is a promo going on where you spend $330+ on ski and receive a free bag with purchase. When I got to checkout, the free gift did not get automatically added to my cart like most online retailers do with free gifts, even though my purchase was $400+. I placed my order and immediately emailed support. The rep who got back to me honored my request and put in a shipment for the bag promo that I was expecting, which I appreciated. However, she told me that I was supposed to add the bag to my cart before checkout and it would automatically register as free because of the promo. I found this to be confusing and there were no directions on the website about this. I’ve never seen an online retailer do free promo this way. The sales rep told me she would do a “one time courtesy,” I guess because she thought I was too dumb to get it the first time. It felt a bit condescending the way they handled it. Instead of apologizing for the confusion and adding better instructions for future buyers, the sales rep seemed to place the blame on me for not knowing any better.

1 January 2026
Unprompted review
Bo+Tee logo

Reply from Bo+Tee

Hello Shan,

Thank you for sharing your feedback, we’re sorry for the confusion around this promotion and for how the interaction felt.

The promotional bag does need to be added to the cart as a physical item due to customs declaration requirements, which means it can’t be automatically added at checkout. We understand this isn’t intuitive, and based on your comments we’ve now added clearer messaging at checkout to prompt customers to add the bag when qualifying items are in their cart.

We’re glad our team was able to honor the promotion for you, and we apologise if the tone of the communication came across as anything less than respectful. Your feedback has been shared internally to help us improve both our messaging and customer experience going forward.

Thank you again for taking the time to let us know.

Thanks,
Bo+Tee Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look