Boxie24 Storage Reviews 1,043

The Customer service was helpful and reactive to our questions before signing the contract. The pick up went very well, staff is efficient and nice.

At short notice (8 days) and from the UK, we had to arrange a partial house removal and storage in NL. A stressful time, but a phone call to the helpful Michael (impeccable English of course) reassured us and we liked what we read about the company and their system. Once in NL we managed to get everything packed in 2 days and ready for collection. The guys arrived on time and were pleasant and efficient in loading our items on to pallets and into their van. We received a courtesy call one week later to check we were happy. I have no hesitation in recommending them from my experience. I rarely give 5 stars for reviews and couldn't give 4.5 so the fifth star will be awarded at the end of the storage period when we successfully receive our belongings back.

Boxie24 Storage picked up our boxes, as agreed, and stored them for seven months. The monthly payments were as agreed upon. They delivered the boxes back to us on the date and at the location we requested, and helped us carry them inside the building. Great service!

They were super helpful. It was so easy and fast an appointment to make. Then on the day of pick up they called 1 hour before to Check of I am available they arrived just on time and super quickly completed the task. Thanks a lot . I am sure the Return delivery will be that smoothly. Highly recommend

Professional company, Michael helped me from the beginning.
The collection of the items was on time and the guys were very friendly.
I reccomend Boxie24!
Transparent and well organized company.

It was super easy, and very fast facilitated. The team is helpful and very friendly and trustworthy!

This is the WORST storage company I've ever dealt with. They back you into a corner with their ridiculous collection or delivery time frames, non-flexibility, disregard for people's belongings.

I want to clearly state that when my friend initially got this storage for us, the guys that came to collect my items were so polite, helpful, patient and encouraging. The issues began when I decided to move my belongings to another storage company (which is so worth it).

My items were tampered with. All of my belongings were carefully and thoroughly packaged as requested and pre-wrapped and secured with shrink wrap. Besides their inconsiderate arrival time of 9:30-12:30, 1 of the 3 guys was very condescending and rude from start to finish. He even felt privileged enough to tell me, "Just keep quiet boy!" "Just keep quiet!" This he repeatedly did.

This man also walked on my bedframe, all the wrapping around my bedframes, some barrels and my mattresses were eitjer totally removed or tampered with. My bedframe damaged, My brand new, expensive, clean, extra-firm mattress is now bent and very dirty.

I'm no angel and did retaliate to this completely unacceptable behavior. Even though he attempted to intimidate me, I did not allow it. For a company that offers no flexibility and costs more than many other storage companies to then have employees who feel entitled enough to disrespect, disregard and damage customer's property is beyond me.
Please be aware of Boxie24 and especially their employees that have difficulty engaging with non-white customers.

HORRIBLE SERVICE, HORRIBLE OFFERS & HORRIBLE NON-ACCESSIBLE STORAGE.

I chose Boxie24 especially because they pick up and return your items, which makes everything so much easier. The customer service was great — any questions were answered immediately. Micheal was super helpful throughout the whole process.

very helpful advice and communication via telephone, good price, friendly, strong and super-punctual driver (Matteo)

THEY BROKE MY TV AND LOST MY ITEMS! DO NOT USE BOXIE24, THEY WILL LOSE/BREAK YOUR ITEMS AND THEN YELL AT YOU FOR IT.

To begin with, their whole business model is to be as fraudulent as possible and they do not hide it. A couple months ago I used their service to store some of my items and had them delivered a couple months after. Once i received my items, i noticed; (1) My 600EUR TV was broken and unusable, which boxie did not even try to take accountability for. (2) They lost an entire suitcase of items and clothes, acted like they never picked it up. (3) Lastly, I had given them a big table in two pieces, one piece was the table surface itself and the other piece was the legs, they somehow delievered ONLY THE TABLE SURFACE without the legs, which i found funny and unnacceptable. (becasue how do you mess up something so bad and not claim accountability).

I have had countless conversations with them and only got rude responses from entitled EMPLOYEES at Boxie who think they own the world.

I have now forwarded the case to the European Commission of Consumer Protection and also will be pursuing this legally since Boxie wants to be unprofessional.

EDIT: Boxie replied to the review saying "We take full responsibility ". This is just lies to keep a good public image. When i contacted them through the email they provide and through phone, they ignored all my requests, yelled at me and took ZERO RESPONSIBILITY while they lost thousands of euros worth of items. DO NOT TRUST THEM, DO NO TRUST THEIR REPLIES, they are lying and it will show after they get exposed by the European Commission. (reach out to me akadony1011 @ gmail.com if you have had similar experiences with Boxie so we can pursue this legally)

To Boxie, you had the chance to make it up and be a good company, now anything you say cannot be trusted.

I did not expect a last minute move to go this smoothly and quickly. Thanks Michael!

Great service, precise, fast and reliable. Thank you Michael for the professional experience!

From the first contact, everything went smoothly. My contact person Michael responded quickly to all my questions and actively thought along about the best solution for my situation. When it turned out I could manage with a smaller storage box, this was arranged without any issues.

The entire process felt like genuine peace of mind: my belongings were picked up from my home and later neatly delivered back, even on the other side of the country. The men who returned my belongings were friendly and professional, and everything arrived in good condition.

The combination of flexible service, swift communication, and careful handling of my belongings makes Boxie24 highly recommendable.

Thank you, and perhaps until next time!

I really recommend the guys over at boxie24 for your storage needs. I have stored my things there for over a year, and they really are very fast, caring and reliable, with pick up, storage and drop off. The whole system is no fuss and pragmatic, and Michael on their customer team has been responding to my numerous emails and questions within minutes and has been very accommodating to our needs and wishes.

Great Experience with Boxie24! All my requests and questions are replied to promptly and the staff are really helpful. The prices are reasonable and everything runs easily and smoothly. Highly recommended to all!

Easy and responsive communication, all my items were stores safely without any damages. Easy pick-up and return delivery.

Excellent experience with Boxes 24! Michael was very helpful and professional. Smooth move and great storage facilities. Highly recommend!

Fast, precise and very kind service. Everything was well explained. The pick up went super well, it is definitely worth to get a pick up as an extra. They call you 15 min before that they are coming, so I can be ready. Michael explain everything to me on the phone and on the emial, and he was very available any time.
I highly recommended! TOP!

As agreed the big door in front of my house was picked up and brought to the storage.
Thanks Michael , for your assistance.