Caraselle Direct Reviews 2,924

Great customer service

My thanks to Graham and staff of Caraselle Direct for the excellent service received from the initial phone call to the very prompt delivery of an absolute quality product. As I've been using these sticky rollers for a number of years I will continue to do and without hesitation highly recommend the Company and value for money product to everyone as total satisfaction is guaranteed!!

I've been a customer of Caraselle Direct for several years, & have found it a great little business to buy from. They sell useful, functional items, that are often difficult to locate elsewhere. My most recent order arrived super-fast, and was securely packaged for transit. Totally recommend Caraselle Direct & a pleasure to buy from too.

I’ve used Caraselle for years. Everyone is so incredibly helpful and friendly and always happy to engage even if just talking small talk about a bad day or whatever 😆
The product is second to none.
The best on the market

Quick & Delivery Company Polite & on time that they said

I’ve been a customer of Caraselle Direct for years and mostly had positive experiences. Their lint rollers are definitely some of the best, especially for pet hair, but I feel the paper quality has declined recently. Still, the customer service is top-notch, and delivery is fast. Overall, a reliable company!

After months of a particular product that I wanted being unavailable, Samantha eventually managed to find some stock for me. She was then extremely helpful in creating an order for me and arranging a quick delivery. We are very impressed with the product, but even more impressed with Samantha's helpfulness, and approach to customer care.

Very happy with my purchase.
I have purchased your storage bags before and I love them.
This time, there was an issue with the delivery, totally out of your control, after a couple of emails to the company , the issue was resolved swiftly. Another box containing my order was sent without hesitation.
Thanks ever so much.
I will buy from you again, excellent products and great customer service.
Thank you

Great product very helpful on the phone can always rely on you

I use clothes sticky roller for years and it was the best product I ever used!
You shouldn't change it! The paper is much thinner now and its not as sticky!

Despite providing clear instructions and confirmation of my address, the parcel was not delivered to the correct location.

On 16 July 2024, I found out my parcel was delivered to the wrong address on 10 July 2024 during a heavy rain period. It was left at someone else's property where cats often pee and sleep, not at my residential flat as expected. The property where it was delivered is someone else's private territory, not mine to go to. Despite this, the retailer directed me to access someone else's private property because "this is what our app shows," even though it did not match the address I provided when placing the order.

Customers should be cautious when reliability is expected.

Edit: I confirm I received my order from the company today [19/07/2024). Thank you for resending it promptly with an alternative shipper.

I have bought sticky rollers for many years, and Caraselle are always a pleasure to deal with.

always easy to do business over the phone

I have just received my latest order from Caraselle which I have been using for well over 16 years. They truly have the best pet hair remover rollers on the market and with all the long haired cats I have had over the years I know from my personal experience.

From ordering to receiving the order was only 48 hours and I was kept up to date with delivery. I cannot recommend this Company highly enough.

Samantha was exceptionally helpful in getting product shipped to me!

Great. Very good communication

Easy to navigate website and ordering simple. I was notified when my order had been despatched, and it arrived very quickly.

Useful site for the continuing battle against moths! Prompt delivery.