Constant Contact Reviews 1,443

We have been using Constant Contact for over 10 years now. This is an affordable marketing option for businesses. The customer service team is always willing to help and improve the product based on f... See more

Constant Contact is OK. The event registration feature is very solid. The email editor can do most of what you want from a simple newsletter editor, but lacks some functionality. The entire site is ve... See more

I've use Constant Contact for over 15 years. During that time my business has grow thanks to their email marketing tools, social media tools and events tools. I'm not only using them for my business b... See more

The customer support at Constant Contact is amazing. I like that there are several ways to access support--whether via call, message, or video chat. I always get my questions answered in a timely mann... See more

Constant Contact auto-renewed my account before my 12-month plan even ended and charged my card without my consent. When I contacted them, I was told no refunds—even though the renewal was billed... See more

Angel is an Angel! We were in a terrible situation with an email that had to go out today. I spent 1/2 this morning with a lady offshore and none of my changes seemed to take place. I have two plat... See more

As a partner with Constant Contact for over 15+ years, I'm over the moon with how much the company has grown and updated to so many amazing digital marketing tools. Its so much more than sending email... See more

Katy was a 5 star consultant that helped me navigate and honestly just a spunky and great person, we also talked about life and it felt super genuine. I would recommend her for everyone, she was very... See more

Absolutely useless help line. They will take your money but god forbid they fix your problem in a timely manner. No sense of urgency, everything takes a million years. They never give you a straight a... See more

John was my awesome Customer Support Specialist that helped me over the phone with my first newsletter set up. He went above and beyond! I am very thankful and appreciate all of his help!

Do NOT sign up for Constant Contact if you need business email. Literally the worst software I've used, and I've used a lot of them! Bad user interface and extremely expensive for what you get. Additi... See more

As a complete beginner, I was lost trying to segment my contact list and create my first email campaign. The Constant Contact support engineer I worked with today was incredible! They walked me th... See more

Tim was wonderful. I am a novice at creating an Enews. As a novice, I need a great deal of assistance. Tim was patient with me. He was easy to understand. His directions were given step by step ,... See more

We have been using Constant Contact for years, mainly for email creation and deployment. We have also used it for event sign-ups and such. I appreciate the ease of creating emails (as this was not our... See more

I signed up with constant contact at the London Business show. I had Amir Hassan assigned as my personal marketing consultant. The meeting date and time was set and he did not attend the meeting. I em... See more

I have many fears--my greatest are computer/technical issues. My newest book is now ready and I wanted to send out an announcement email, but didn't know how to do everything. I called Constant Contac... See more

Shannon is a beautiful soul who should forever remain in your employment. I call her and Michael Gods because they are aware and know everything unlike angles who have banished from knowing anything a... See more

VERY UNPROFESSIONAL. Contacted several times through phone calls, followed by reviews, but I have yet to receive my refund. I called my bank and raised a dispute, and immediately, they refunded my mo... See more

I have been Constant Contact customer for 3 years. The company has horrible customer service. They just take your money and do not care about your satisfaction. The company keeps raising prices (3 ti... See more

signed up for their sms feature. spent countless hours uploading contacts and getting it to work. They never could tell me why it wouldn't and would not issue a refund. request for it to be expedited... See more

Kris was 10 star. The process not so much though he found a resolution for us. I've been doing websites for 24 years and no client ever had a problem calling you guys or godaddy or anything to give th... See more

Sign up customer service is great and then all the features appear to be great but the actual set up and systems is an absolute nightmare. Customer service have very limited skillset or control over a... See more

Ray was GREAT and very patient with my strange problem: some bug in my computer that is translating words that appear as Polish, into English. Oddly, the word is my Principal's last name, and is Pol... See more

My name is Ardra Shillow. I worked with Timothy Maly on creating an event document to be sent to over 200 email addresses. I have created simple text documents before but nothing so complicated and... See more

Katie was G-R-E-A-T!!! She was knowledgeable, friendly, and had a lot of patience in helping me complete my event invitation which was sent out to all the people on my email list on Constant Contact.... See more

Jess was superb!!! She took the time to answer my questions and show me around. Unlike most Customer Support these days, who read off of cue cards Jess knew exactly what I needed and was able to respo... See more

Constant Contact is one of the oldest and most well known email marketing company. Overall, they have a great platform. My only issues are that with their shared IPs, they are always flagged on multip... See more

Awful customer service. To cancel your account, you have to call their customer service, then stay on the line for 30 minutes while an automated message advertises to you. Then they try to convince yo... See more

The fella who helped me set up my account was EXCELLENT. He was patient, knowledgeable and extremely helpful. Instead of just answering my questions, he also pointed things out that were very good to... See more

Spoke to them a few times to ensure I would not be billed automatically, after it happened the first time. They assured me it would not, and that I had more than enough credits to get me through the y... See more

Have been using CC for many years and will be moving on soon. The biggest issue now is they will never charge you less if you drop your contact count. If you have 10K contacts and you go down... See more

Impossible to cancel! After having sent in a cancellation request, I was told they never received it and still charged me. Then they refused to refund me. Customer support was condescending and rud... See more

I paid for the introduction period, spent hours myself and with their tech staff to draft an email to 492 opted-in attendees at an Expo. Kept trying to send it with no luck. Couple more calls a... See more

I needed help with creating a landing page and was very pleased with the person who helped me. She was very patient, cordial, and walked me through the process step by step. It was a pleasure workin... See more

They steal your money and make it hard for you to cancel your account. I am stuck on hold right now, waiting for a "cancellation specialist" what BS!, I had removed all the emails form my account and... See more

I've been using Constant Contact for 14 years, and they have now become a powerhouse! Outstanding email tools, efficient social media management, events and survey that support our business, all worki... See more

I've been using Constant Contact since March 2025 and have found it easy to use even for a beginner. The fact that you have a 1:1 support contact and regular check ins to help get you set up and to s... See more

We've had it for many years. The customer service is wonderful. The thing we DO NOT like is how many dashboard changes are being made. Once we have something down, then all of a sudden it changes. UGH... See more

I have used Constant Contact off and on almost close to its start year in 1995. I personally use it for my own email marketing and have marketing clients I manage that use it. I have used quite a few... See more

It is so nice to be able to call and talk to someone about issues. Today I was having technical issues and the representative sat with me and went through possible problems til we had it fixed. The... See more

I've been associated with Constant Contact since 2008 - first as a customer, and then as a partner. I became a partner because the Constant Contact team is one of the finest groups I have had the pl... See more

This 30-day money-back guarantee is a SCAM. I used the service for 29 days, cancelled, and requested a refund on October 29, 2025. I provided all my account details five times by email but re... See more

Katy was very helpful and clear in her directions to helping, even after our screen share did not work. She walked through the editing process of an active event and then also helped with emailing on... See more

Katy was phenomenal! She took the time to walk me through setting up my e-mail template and really made it a great experience and fun for me. I had tried other web sites for the same purpose and the... See more