CreationWatches Reviews 13,955

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the prices, often noting them as competitive and significantly lower than other retailers. The quality of the products is highly regarded, with consumers consistently describing their purchases as genuine, new, and in perfect condition. People appreciate the extensive range of watch brands and models available. Consumers highlight the efficiency of the delivery service, particularly the speed and tracking updates provided by DHL. The watches are well-packaged, ensuring they arrive safely. Many reviewers mention that the watches often look even better in person than in the photos. Overall, consumers express satisfaction with the service and communication provided by the company, making it a go-to place for watch enthusiasts.

Based on these reviews

Rated 5 out of 5 stars

Watch very well packed, great communication with seller. The best G-Shock ever, in reality, the watch looks much better than in the photos. Genuine product from Singapore. Just DHL Express could d... See more

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Rated 4 out of 5 stars

The Luminox Automatic Sport Timer was delivered as quickly as possible and arrived as advertised. Creation Watches had a great deal on this watch. The only reason for 4/5 stars is that the watch was n... See more

Rated 5 out of 5 stars

I have purchased two times from Creation Watches. Each time the watch I bought was brand new, genuine, and offered at a fair price without mark-up, or excessive fees of any kind. I chose Creation Watc... See more

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Rated 5 out of 5 stars

I just received the watch, everything is fine! The watch is just perfect in any way you look at it! The service was very good and I mean the delivery and communication with the Creation Watches!... See more

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Rated 1 out of 5 stars

ABSOLUTELY DISGUSTING CUSTOMER SERVICE FROM THESW JOKERS. ORDERED A WATCH FOR A CHRISTMAS GIFT FOR MY SON IN NOVEMBER AND STILL NOT HAD IT. ROYAL MAIL SAY ITS LOST THESE CLOWNS KEEP FOBBING ME OFF SAY... See more

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Rated 5 out of 5 stars

I am extremely happy with the Citizen Eco-Drive Nylon Strap White Dial Eco-Drive AT2500-19A 100M Men's Watch. It has truly exceeded my expectations upon receiving it. I am also grateful for your s... See more

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Rated 5 out of 5 stars

CreationWatches is the online GoToPlace if you want to purchase a decent watch at the most competitive prices seen online! Great for Seiko, Citizen, Casio, Fossil, Orient, Tissot, IWC, LumiNoX and... See more

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Rated 5 out of 5 stars

Watches are genuine product. The watch came with the original box and was in new condition. Everything works fine. The delivery was super quick, it only took 4 business days for the parcel to be del... See more

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Rated 5 out of 5 stars

Received tracking details within two days of order. Watch was shipped via DHL Express. Arrived in perfect condition with original box and papers. Exact version and style of bambino I had ordered. All... See more

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Rated 5 out of 5 stars

Great, genuine product, received in perfect condition. Creation Watches provided top notch service and kept me informed every step of the way. Their prices are fabulous and provide the service to make... See more

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Rated 5 out of 5 stars

Watch was new as described with warranty paper work. Shipped in a timely fashion and well packed. Over all very satisfied except I was not expecting an $86 dollar import fee. I believe this should b... See more

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Rated 1 out of 5 stars

I just received my order , two Casio watches , suppose to be a gift for someone who loves the brand . After paying upfront all the customs etc I have received very poorly made fakes !!! The watches ar... See more

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Rated 5 out of 5 stars

The watch was exactly as described. About an hour after placing my order, an online discount became available, and the company gladly honoured it when I reached out by email. Communication was prompt... See more

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Rated 5 out of 5 stars

Creation watches has been my go to vendor for casio ,Bulova and Orient watches for years. Their own brand Ratio is a well made and a value filled line that offers quality,Overall Creation is the best... See more

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Rated 5 out of 5 stars

Found a watch I liked and CreationWatches had the best price. Was a bit worried that it was shipping from SG but took a leap of faith. Watch arrived on time via post, no additional charges applied and... See more

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Rated 5 out of 5 stars

I gave this place a chance and they did not disappoint. Literally received my order within 5 days during the holidays. Honestly, I saved money buying from CW in comparison to other places so I thought... See more

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Rated 5 out of 5 stars

The Zeppelin watch I purchased looks far more beautiful and chic on the wrist than in the photos. A truly classy timepiece, absolutely flawless in every detail, with a dark leather strap of rema... See more

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Rated 5 out of 5 stars

The Zeppelin watch I purchased looks far more beautiful and chic on the wrist than in the photos. A truly classy timepiece, absolutely flawless in every detail, with a dark leather strap of rema... See more

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Rated 5 out of 5 stars

This was my second purchase from creationwatches.com. Once again, it was a very pleasant shopping experience. Excellent user experience on the well-structured web-shop. Exemplary status updates on th... See more

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Rated 5 out of 5 stars

I've purchased multiple Seiko 5 watches (new but discontinued) from CW. I love that you can pay fees up front, so there's no surprises or delays. I know exactly when the watch will arrive. And the pro... See more

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Rated 1 out of 5 stars

Totally misleading Small print showed pay extra for genuine brand box. If no brand box is this really authentic? Delivery times up front are a joke for UK/ EUROPE. 2-4 days comes out as 3 wee... See more

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Rated 5 out of 5 stars

Very legit, very fast, very good price. Thought I’d left the Christmas shopping a little late this year - but to my surprise they delivered the watch I ordered within a few days. DHL is used as the c... See more

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Rated 5 out of 5 stars

Fantastic service as always, genuine watches for a bargain of a price. The people complaining about taxes need to actually read the different types of shipping methods, you either pay the tax now, pay... See more

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Rated 5 out of 5 stars

There was a generous coupon code to use for the sale of certain watch models including mine. The checkout process was easy to get through without having to create an account or checkout as guest and f... See more

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Rated 5 out of 5 stars

Orded a casio DW5600 BCE1, paid about 40% less for it than other suppliers in my area. It was shipped and arrived within a week of ordering. I wasn't hit with any extra fees either, but perhaps the... See more

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Rated 1 out of 5 stars

Watch advertised for £150 but then I get a phone call saying I need pay an additional £42 for import duties and taxes after I have paid and it has shipped (so no choice to pay). The website is delib... See more

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Rated 4 out of 5 stars

Though there was an issue with the delivery of the watch because the consignee details were entered wrongly, it was handled well by the CreationWatches support team, especially Mr. Sahil and Mr. Koko.... See more

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Rated 1 out of 5 stars

I received my package three months after placing my order. The package was sealed but empty. After contacting the company and several weeks of investigation, they told me it wasn't their fault. The en... See more

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Rated 5 out of 5 stars

First of all, huge portfolio of available watches + affordable prices and many discount options. Watches came on time and in the perfect condition with box, guarantee and everything as it should be. O... See more

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Rated 4 out of 5 stars

Initially reviewed the company at 1 star but now giving 4; delay with sending watch made me doubt company and the watch purchased. However it came promptly after emailing, yes they are in Singapore,... See more

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Rated 5 out of 5 stars

Great service and parcel arrived safely and well packaged, watch in pristine condition new complete with tag's and original box etc. as requested, Fantastic watch 👍, this is my second purchase from c... See more

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Rated 5 out of 5 stars

From ordering to it arriving across the pond here in the UK, not only arrived before estimated, but the box they posted it in was better than the stock box Casio watches arrive in, much more heavy... See more

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Rated 4 out of 5 stars

Experience was good, high quality and prices are better than other sellers available in Canada. The price you pay is without the shipping and import taxes (so factor in ~ 15% more for import charges o... See more

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Rated 5 out of 5 stars

Bought several watches from this site, comparing prices and quality with watches from shops. Descriptions are accurate. Those I have purchased from here are equal in quality from the shops but massive... See more

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Rated 5 out of 5 stars

If you are looking for specific timepieces at the lowest possible price, Creation Watches is a top-tier choice. I recently used them to track down a limited edition Pink Marble effect Casio Gshock... See more

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Rated 5 out of 5 stars

Watch was despatched fast, the pre-paid import tax dwlivery option takes all the hassle out of delivery. Best price of anywhere. Well packaged, watch is perfect. The latest addition from Creation Watc... See more

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Rated 4 out of 5 stars

First, 4 rather than 5 stars relates to the product, and not the excellent service from Creation- speedy delivery to the UK and kept well-informed as to status. MDV-10-1A1 bought for everyday wear (I... See more

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Rated 5 out of 5 stars

I'm a big Casio fan, and when I came across this website and saw the amazing prices, I just had to take a chance, normally quite reluctant buying online. Item arrived within 10 days was extremely impr... See more

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Rated 5 out of 5 stars

Seiko 5 Watch. Excellent choice and very good price and reasonably quick delivery. I liked being able to take a lower price by not having the excessively large presentation box which ultimately ju... See more

Company replied


Company details

  1. Watch Store

About CreationWatches

Written by the company


Creationwatches.com started in 2006 in Singapore with one goal in mind – to provide a large variety of wrist watches and other dressing accessories to customers around the world at discounted prices through a top-notch service. Today, 1 Million+ customers from 100+ countries lovingly acknowledge and endorse us as their most trusted retailer who offers only authentic watches and a limited number of hand-picked collections of authentic custom jewellery, charms wallets, belts, eyewear and writing instruments.


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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

A great company to deal with.

A great company to deal with.
I had a problem and they dealt with it effectively. It took some time - but it was not their fault. They were waiting for parts for a repair, but in the end sent me a new watch.
I would use them again as I know that if there is a problem they will do their best to resolve it. What more can you ask?

11 February 2026
Rated 5 out of 5 stars

excellent service great watches at…

excellent service great watches at affordable prices delivered on time when they said it would

30 January 2026
CreationWatches logo

Reply from CreationWatches

Dear Angela,

Thank you for your feedback! We're thrilled to hear that you had an excellent experience with our service and that you found our watches to be both great and affordable. Timely delivery is important to us, and we're glad we met your expectations.
If you have any questions or need assistance, feel free to reach out to us at [email protected] . We are here to help!

Best Wishes,
Sally

Rated 5 out of 5 stars

Good website

Good website. Good prices. Shipping to UK takes a bit longer than I would like, but my watch arrived very well packed.

2 February 2026
Unprompted review
CreationWatches logo

Reply from CreationWatches

Dear Geoff,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at [email protected] . We are here to help!

Best Wishes,
Sally

Rated 3 out of 5 stars

Mixed feelings about this company

Mixed feelings about this company - on the positive side the watch is lovely - exactly as hoped for, and the price was good (not great -when you add on the duty & VAT, I saved approx 10%).

But the customer service was appalling. As per the order, the DHL delivery was due in 2-4 working days, it actually arrived a week after that; I was due to go on holiday, and the watch arrived the day before I left - one more day and it would have been ‘returned to sender’ and wasted everyone’s time and money. I chased the delivery as hard as I could - but all I got were glib automated responses (AI?). Since then I have received an apology and the offer of an (undisclosed) discount on any future purchase. I always worry about this; it’s saying we will give you ‘something’ off as long as you buy with us again - why should I? A clear discount on the current purchase would have convinced me that they were serious with their apology, now, I am not convinced. Will I buy from them again? Never say never, but I think the potential saving would have to be more than 10%; 10% just isn’t worth the aggravation.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Nice package. Watch as expected. Precise information.

8 February 2026
CreationWatches logo

Reply from CreationWatches

Dear Andraz Zvan,

Thank you for your positive feedback! We’re glad you enjoyed the fast delivery and the watch met your expectations. We appreciate your support and look forward to serving you again!
If you have any questions or need assistance, feel free to reach out to us at [email protected] . We are here to help!

Best Wishes,
Sally

Rated 5 out of 5 stars

I would like to thank you for the…

I would like to thank you for the excellent customer service. Everything has always gone perfectly after several orders. Top-quality products at great prices. I would definitely recommend this website!

1 January 2026
Unprompted review
CreationWatches logo

Reply from CreationWatches

Dear Customer,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our customer service and products. Your recommendation means a lot to us, and we look forward to serving you again!
If you have any questions or need assistance, feel free to reach out to us at [email protected] . We are here to help!

Best Wishes,
Sally

Rated 5 out of 5 stars

Shipping is very fast and the watch is…

Shipping is very fast and the watch is better than described.

9 February 2026
CreationWatches logo

Reply from CreationWatches

Dear Ronald,

Thank you for your feedback! We're thrilled to hear that you found our shipping fast and that the watch exceeded your expectations. We appreciate your support and look forward to serving you again!
If you have any questions or need assistance, feel free to reach out to us at [email protected] . We are here to help!

Best Wishes,
Sally

Rated 5 out of 5 stars

Thanks for your support

All good! Positive experience

8 February 2026
CreationWatches logo

Reply from CreationWatches

Dear Marco,

Thank you for your wonderful feedback! We’re thrilled to know you’ve had a positive experience with our customer service and products. Your recommendation means a lot to us, and we’re always here to help at [email protected].

Best wishes,
Sally

Rated 5 out of 5 stars

Why I am a repeat shopper with Creative Watches.

With the extensive range of quality watches along with the trust you feel shown by Creative Watches team makes the purchase experience comfortable, reliable & safe when you receive your watch promptly & safely.

8 February 2026
CreationWatches logo

Reply from CreationWatches

Dear Peter,

Thank you for your thoughtful feedback! We’re glad to hear that our extensive range of quality watches and the trust you feel in our team made your purchase experience comfortable and reliable. We strive to ensure prompt and safe delivery, and we appreciate your support!

Best regards,
Sally

Rated 5 out of 5 stars

Excellent service

Excellent service

7 February 2026
CreationWatches logo

Reply from CreationWatches

Dear Darkie,

Thank you for your kind words! We’re delighted to know you see us as a serious and trustworthy shop for your watches. Your recommendation means a lot, and we’re glad you had a great experience with our fast and secure shipping!

Best regards,
Sally

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