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Dyno-Rod Reviews 45,047

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their positive attitude and the high level of service provided. Consumers highlight the team's professionalism and efficiency in resolving issues, with many expressing satisfaction with the speed of the response time. People appreciate the staff's knowledge and their ability to clearly explain the problems and solutions. Reviewers also value the respect shown to their property, noting that the team ensures minimal mess and thorough cleanup after the work is completed. While there are mixed opinions on the contact process, the overall sentiment towards the company remains very positive.

Based on these reviews

Rated 5 out of 5 stars

Company appointed by my insurers. Contact with everyone was excellent. Anthony phoned to advise arrival time and was able to rectify the problem timeously and with as little disturbance as possible.... See more

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Rated 5 out of 5 stars

After spending a frustrating weekend buying tools and trying unblock my sink drain myself I booked a Dynorod call out. I made the booking Ona. Sunday evening and the engineer came about 10:30am on Mon... See more

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Rated 5 out of 5 stars

Dynorod, courtesy of British Gas Services, sent us Sandesh who proved to be very professional and determined to solve the leak in our living room ceiling. He found the leaking hot water pipe and succe... See more

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Rated 5 out of 5 stars

Sandesh was amazing , he fixed what has been a very stressful leak in our house and kept us updated with what he was doing . Amazing service and highly recommended . Only issue , didn’t appreciate som... See more

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Rated 5 out of 5 stars

Super impressed with the work . Thank you to an engineer named David King. We had an experienced dedicated and hardworking guy who went over and above to fix our ceiling leak with minimal interrupt... See more

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Rated 5 out of 5 stars

Jay and Andy were fantastic can not fault them, very professional. Would definitely recommend these two as there excellent and have great crack every work place needs a Jay and Andy they are a right l... See more

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Rated 5 out of 5 stars

Frank Matthews came out to remove my leaking system cylinder. Spent 3 hours capping everything off, leaving it in a state ready for a new tank. An absolute gent willing to go above and beyond to get i... See more

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Rated 5 out of 5 stars

Scott let me know when he would be arriving. He managed to unblock the drain without much fuss or mess and then tested the sink was draining and that there were no longer any leaks from the boiler or... See more

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Rated 5 out of 5 stars

Adam & Jake attended our property today to carry out replacement waste pipe which ran under kitchen floor. Despite this being a messy job they kept the mess to an absolute minimum. They were both very... See more

Rated 5 out of 5 stars

Our worries over problems with our blocked drainage were dealt with rapidly by your engineer Jamie who settled our horses with an excellent job supported by clear evidence of no blockages confirmed th... See more

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Rated 5 out of 5 stars

Doing a quick Saturday night job in putting up a picture!! I managed to drill through the heating pipes in the wall. Registered the issue on line and was messaged within 10 mins saying my repair ha... See more

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Rated 5 out of 5 stars

Massive thank you to Michael (Polish) who worked tirelessly to resolve our blockage problem within our domestic pipelines. He worked tirelessly and used various skilled techniques and equipment... See more

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Rated 5 out of 5 stars

The engineer arrived punctually and kept me informed about what needed to be done. He was most professional and knowledgeable about the leak in my system. He had to make explorative holes in o... See more

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Rated 5 out of 5 stars

Our main kitchen drain/soakaway had been blocked for several weeks despite several attempts to clear. Chris resolved the issue in less than hour after locating the fat/residue build up and initially i... See more

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Rated 5 out of 5 stars

Came to me within about an hour of making initial contact. Had a severely blocked toilet which appears to have been the result of previous house owner flushing blue towel, wet wipes and covid masks! T... See more

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Rated 5 out of 5 stars

Carl - S & Jed contacted me en route to give me a 40 min ETA. Arrived on time. They were friendly and reassuring, keeping me informed of their progress. Fault located relatively quickly and pipe repai... See more

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Rated 5 out of 5 stars

Tom D and Dean were absolutely fantastic and a pleasure to deal with. My problem was quite involved and took quite a while to sort out. They were totally committed to finding a solution to my blocked... See more

Rated 5 out of 5 stars

We’ve had multiple ongoing leak problems which meant numerous visits. However, the last one finally seems to have rectified the issues. Zach spent most of the day at the house was extremely thorough,... See more

Rated 5 out of 5 stars

Dyno-Rod came yesterday to fix a leaking pipe to our main bathroom toilet which the engineer fixed but then another problem occurred an overflow when toilet was flushed. The engineer ( sorry forgot hi... See more

Rated 5 out of 5 stars

Dyno-Rod was so quick and easy to deal with. I managed to book a next day appointment online and Colin called in the morning to say when he’d be arriving. After asking a few questions he got straight... See more

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Rated 5 out of 5 stars

We had a very thorough experienced man called Austin turn up and he worked his way backwards through the problem and work out the cause and at 1st it looked like it wouldn't get fixed, but he was pe... See more

Rated 5 out of 5 stars

Great experience today from your engineer Iain Williams. He removed a limescale blockage from one of our pipes. Very polite and courteous, talked me through what he was going to do, and then did the j... See more

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Rated 5 out of 5 stars

Ken and Harley came to fix 3 stubborn blockages in the drains. Full consultation done, blockages shifted and further issues identified - they showed me these on the camera & were able to advise on... See more

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Rated 5 out of 5 stars

Jed from Dyno plumbing (part of British Gas) called this morning. He was pleasant, courteous, quickly sorted the plumbing problem was knowledgeable knew exactly what the problem was and quickly solve... See more

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Rated 5 out of 5 stars

Blocked downstairs toilet so called Dynorod as was not having any luck with local plumbers. Was probably a good choice as it was not a blockage in the toilet but the outside stack off the soil pipe wa... See more

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Rated 5 out of 5 stars

Although we had to wait 6 hours for him to come when he came the operative was courteous polite & professional. He fully explained what he was doing after obtaining information from us. He cleared th... See more

Rated 5 out of 5 stars

Steve came exactly when he said he would, was pleasant, worked efficiently and found the massive blockage by camera up the outside drain. Our plunger would of never worked! Typically it was a Sunday... See more

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Rated 1 out of 5 stars

Would do no star…. Apparently not enough fall on the pipe and that’s why it’s doing it which is nonsense as the bubble is touching the end which states it has way more than needed. Left a... See more

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Rated 5 out of 5 stars

We had a blockage in one of the outside pipes running to our cesspit, causing 3 inspection chambers to be filled with liquid. Rob quickly cleared the blockage, used a camera to check the pipe’s interi... See more

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Rated 5 out of 5 stars

Myles Turner sorted a water leakage problem recently. We thought it was the boiler. Turned out to be something to do with the soil pipe which he wasn’t expecting! Nevertheless he rolled his sleeves up... See more

Rated 5 out of 5 stars

Iain Williams came over and helped us with a drainage issue that had been going on for an entire week. A team of plumbers had visited before him but were unable to resolve it. Iain spotted the probl... See more

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Rated 5 out of 5 stars

Ben the engineer rang to let me know his expected arrival time, was very polite & respectful of me & my home. He kept me informed of what he was doing & how he was going to fix the problem. Very happy... See more

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Rated 5 out of 5 stars

Two visits failed to completely resolve the problem. We were then persuaded to get the wc pan disconnected to allow camera access and this revealed the extent of the problem. Two operatives were requi... See more

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Rated 3 out of 5 stars

The initial call centre response was not good but when he came the dyno rod engineer was well equipped with plungers, rods and cameras. Willing and friendly, but not the tidiest worker. The first att... See more

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Rated 5 out of 5 stars

Engineer sent round same day for a leak from bathroom by British Gas HomeCare. Great communication prior, arrived on time. Explained problem clearly, taking the time to offer some teaching about how h... See more

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Rated 5 out of 5 stars

Very happy to have dymo come and fit a new ball valve on tank in loft. Plumber was polite, friendly, helpful and efficient. I had booked an appointment, but as it was a couple of weeks in advance, I a... See more

Rated 5 out of 5 stars

I have another review to provide for another one your Dyno- Rod team, Iain Williams. Iain was called to deal with my blocked sink, it is an older property and the pipes don’t easily allow the fl... See more

Company replied

Rated 5 out of 5 stars

We were visited today by Mike and George from Dyno Plumbing to replace a valve on our hot water system. They called ahead of the visit and arrived on time, taking care of our property using over boots... See more


Company details

  1. Plumber
  2. Drainage Service

Written by the company

Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.

The Dyno-Rod difference

No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee

Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.

Contact info


4.8

Excellent

TrustScore 5 out of 5

45K reviews

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Rated 5 out of 5 stars

Dyno rod to the rescue

We were having a complete meltdown, we had issues with a funky smell for a couple of weeks, we found the source of the smell was coming from a corner cupboard in the kitchen and on further investigation discovered a hole in the floor and a glimmer of what looked like a small puddle of water. Dyno rod was recommended by a family member and it was easy to book an appointment to assess the situation.dynorod sent Callum who was great and he was surprised at what the actual issue was, he gave great advise and a solution. It's the start of a big job but we have confidence that dynorod will correct the issue quickly and efficiently.thanks

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Callum deserves his five stars, and then some

Callum deserves his five stars, and then some. Living in a new build that shares drains with 5 other houses, I seemed to be the only one with issues, Callum turned up, took all the information I had and set about trying to solve the mystery of how the hell my drains work. With help of my neighbours, we were able to find that the blockage went down further than either of us thought. After trying all that he could, he was about ready to call it and say it was gonna be a septic tanker job. However, he was determined to figure it out and went back to the first drain and tried one more time. This resulted in the block getting cleared and I honestly couldn't be more grateful. Genuinely appreciated his service and down to earth attitude.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Real easy, user friendly system. Booked an online appointment for a blocked drain and was called back within half an hour to confirm engineer booked. Attended when stated. Very professional, polite engineer carried out the required work efficiently and quickly. Cost was given upfront with no added extras. Second time I've used Dyno-rod and never disappointed. My go-to for issues like this as the whole customer experience is excellent. A special shout out to the lady who called me back. She was brilliant.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

First time user of this company

First time user of this company.
Called them in the morning and the job was sorted by mid afternoon ‘perfect’ !
Called me hour before they arrived and sorted three blocked gullies.
Matt was polite and left the site clean.
Thankyou.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Scott cleared the blocked drain and…

Scott cleared the blocked drain and toilet cistern. Well informed and professional, new what he required and utilised the equipment to clear and clean the drain.

11 February 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Robert Barry,

We appreciate you sharing your experience. We're happy to hear that the drain and toilet cistern were cleared effectively, and that the engineer was well-informed and professional.

Best wishes
Emma
Dyno-Rod

Rated 5 out of 5 stars

Very professional indeed

Very professional indeed. Right from the booking , call confirmation , call in advance of the visit and the Engineer , Ryan , who was superb .
He arrived on time , did an excellent and clean job and was a proper Pro. A credit to his company.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with the service from Dyno

I have been very impressed with the service I have received from Dino in the past. Today was no exception, Bradley was very personable. He efficiently replaced the two parts causing the leaks, apologised for the minor water spillage and also gave helpful advice on adjusting the water supply before I next go on holiday.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service and communication

I Had a British Gas engineer visit us for a repair on our boiler through our home plan on 15/1. Informed by British Gas that my boiler has a leak and they will book an appointment for their partners Dyno-rod to come and repair the valve as they could not do it. Next appointment booked for 11/2 for Dyno-rod to finish the repair. I was present and the engineer had the phone on loudspeaker when he was booking the future Dynorod-rod appointment. (In the meantime leaking orange fluid from my boiler is still splattering up my walls)

Booked today off of work. Still hadn’t heard anything by lunchtime so I called head office to be told: “ can’t see you have an appointment for today, sorry…” when the staff looked into a bit more I was then told I DID have an appointment for today at approx 2PM.

At 4:30pm I messaged the WhatsApp number to ask where the engineer was. Once again told my appointment couldn’t be seen and what was my reference number (never given one as Dyno-rod did not communicate with me once prior to today) and to wait until 6pm as they may be running late.

I was then called 10 mins later to be told “due to an emergency in the area, they won’t be coming today and we have no availability to see you for another 8 days”.

Seems like my appointment got forgotten/mixed up and the best lie anyone could come up with was that an emergency happened. The annoying part is that I seriously have to wait another 8 days, due to no fault of my own.

What an absolute joke and a waste of time. Cannot wait to cancel my home plan once the repairs have been done. Wouldn’t recommend at all. Seems like if you have ££ to pay the call out fee, you receive good service. If you pay for a home care plan you get bumped to the bottom of the list.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Connor and Kieran - top service!

Connor and Kieran came by to unblock an outside drain pipe today and were very professional and friendly and got the job done promptly with minimal fuss. Would recommend them to everyone!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

All good

Arrived sooner than expected, friendly, got the job done.

11 February 2026
Unprompted review
Dyno-Rod logo

Reply from Dyno-Rod

Hi White Horse 1, thank you very much for taking the time to review our service. We are extremely proud of what our engineers achieve and will be sure to share these comments with the team. If there is anything we can do for you, your family or friends in the future please feel free to get in touch. Many thanks, Peter Messenger

Rated 5 out of 5 stars

Excellent service

Excellent service. Explained every step and showed camera. Spent time to do the job right and gave additional guidance on some needed works. Better than expected. Engineer cares about doing it right.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Fast, efficient, friendly and helpful. The issue was fixed and I now have a much better understanding of how to prevent similar in the future. Thank you

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Vulnerable is only a word, means nothing to this company

Have been told by head office my mum would get an engineer this afternoon as she is vulnerable (86) and only has one toilet (blocked). Ten minutes later a chap calls from Norwich to inform me he has four guys off sick and wouldn't be able to get there until tomorrow at the earliest. Asked what i should do? His response was call another company!!!! his attitude fell far below my expectations of i'm assuming manager. Have used this company twice before but will never use again. So much for vulnerable!!!!

11 February 2026
Unprompted review

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