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ecoscooting.com Reviews 250,004

TrustScore 2.5 out of 5

2.6

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with the products and orders they received. Many consumers report that their orders were not delivered, were delivered to the wrong address, or were claimed to be delivered when they were not. People also mention issues such as receiving damaged packages or being given false delivery attempts. However, some reviewers had positive experiences with the staff, specifically mentioning a delivery person who was kind and polite. These consumers highlight the positive impact of having a consistent and reliable delivery person. On the other hand, there are mixed opinions regarding the delivery service and the overall service provided by the company.

Based on these reviews

Rated 2 out of 5 stars

I selected a pick up location from the drop down they gave me, map included. They delivered to a different store on the opposite end of the city. I contacted customer service, they kept giving gener... See more

Rated 2 out of 5 stars

The company just say that they tried to deliver, but as i have cameras at the gate, i can clearly see that they are lying. Also, after many escalations, they delivered, but just by throwing the packag... See more

Rated 5 out of 5 stars

Vino un solo articulo en vez de dos discos de freno, PQ9XA10747618490138750Q este sería segundo viene correo ordinario 387500000042812107 y este se entregó transportista The problem wasnt transpor... See more

Rated 1 out of 5 stars

It's incredibly bad to say you're not home or haven't accepted the package, or even worse, that the address doesn't exist even if you shared your location. I no longer order from companies that offer... See more

Rated 1 out of 5 stars

This company is a waste of space, any suppliers using them need to think twice! They started really bad in my area but then improved and deliveries started to arrive, unfortunately they are now rubbis... See more

Rated 1 out of 5 stars

BAD, BAD, BAD. MALO, MALO, MALO The parcel is in the office of ecoscooting in my city and after 5 days sitting in their office they still claim to be intending to deliver it within 72 hours.... See more

Rated 1 out of 5 stars

Ridiculous company. They don't deliver anything, they say it went to the wrong address. After several phone calls, they don't deliver anything. Don't even choose this company!!! Avoid it! I haven't r... See more

Rated 5 out of 5 stars

We order frequently from Ali Express as I repair computers and mobile phones. Our experience with ecoscooting is excellent, we have a young woman who knows the address and turns up come rain or shine.... See more

Rated 5 out of 5 stars

This company is always very fast and efficient. But today I want to highlight the experience I've been having with the courier (she delivered parcel CNPRT47152781234002780698) . She's always very nice... See more

Rated 1 out of 5 stars

My parcel has been with "Out for delivery" status for 3 days in a row now and hasn't been delivered yet! How long am I supposed to wait for it at home?!? Their customer service doesn't speak English a... See more

Rated 1 out of 5 stars

Twice they have said I requested a delivery change. I have not. They are impossible to get hold off and the customer service is dreadful Me han dicho dos veces que yo solicité un cambio de entrega.... See more

Rated 1 out of 5 stars

This is the worst delivery company operating in Portugal. Their couriers lie about no one being home when they are. They claim they can't find the address when they've already made deliveries there. I... See more

Rated 1 out of 5 stars

Unreliable. Usually employing uneducated lazy people who don't take their job seriously. My parcel was returned just before it reached the pick-up point. This happened often here in spain with... See more

Rated 1 out of 5 stars

Delivery was unacceptably late due to daily mail saying delivery was not made because nobody home. Our property accepts deliveries 24 hours a day, 7 days a week. I have advised the seller that I will... See more

Rated 1 out of 5 stars

Ecoscooting is a joke – avoid at all costs! This company is the definition of unprofessional. Their courier Felipe is rude and dishonest, claiming failed delivery attempts without ever showing... See more

Rated 1 out of 5 stars

I have not received my parcel. It is lost since 40 days ago. Whenever I contact "customer support" they ask me to wait for 3 days and they will give "final feedback and conclusion on what happened"... See more

Rated 5 out of 5 stars

Delivered on a National Holiday and the delivery man did not give up on its first try (we weren't at home by seconds), which made all the difference and made it possible to receive the package. Also... See more

Rated 1 out of 5 stars

It was delivered to the wrong house, usually the courier calls me before delivery, I was at my home, nobady call me, just the courier dropped my package to the wrong place. My address is Cale Osa Mayo... See more

Rated 1 out of 5 stars

Never ever will I order from a shop that uses this company for delivery. The package appears delivered in their system and their concern was: are you sure no one from your house received the packag... See more

Company replied

Rated 1 out of 5 stars

Leider muss ich dieser Lügen Firma ein Stern geben. Könnte ich minus geben würde ich das sofort tun. Ecoscooting wurde beauftragt meine Bestellung zu liefern. Die Trackingnummer wurde mir mit... See more

Rated 1 out of 5 stars

Lousy company, worst service is impossible. This was in Portugal. Sunday, 11 January, I received a phone call from the delivery person, saying he had an Aliexpress package to deliver. I told him the d... See more

Rated 1 out of 5 stars

Complete scam company. They don't deliver anything and claim they did several delivery attempts, yeah right within 1 hour and my intelligent doorbell NOT registering anything. Next they tell the packa... See more

Rated 1 out of 5 stars

Scamming and unserious “company”, they have no idea what they are doing. Can’t fulfill their task without lying the whole time. Don’t even want to talk about customer service, which is non existent or... See more

Rated 1 out of 5 stars

The worst delivery agency I’ve ever dealt with. Their customer service chat is unhelpful, misleading, and full of excuses regarding the status of your parcel. I’ve been waiting for over two months for... See more

Rated 1 out of 5 stars

I order a lot of small electronic stuff at AliExpress. Then at some point ecoscooting was delivering in Andalusië. Everytime they said: "nobody home" with 3 delivery attempts. They just lied, no attem... See more

Rated 1 out of 5 stars

The worst delivery service to date in Portugal. I contacted to complain because they sent a message "can't be delivered outside delivery hours " 10 days ago...so when are their hours if 10 days later... See more

Rated 1 out of 5 stars

Unusable. Even tho i provided phone number (WhatsApp) they never contacted me, and allegedly failed to deliver the items because i wasn't home. Which i was! No contact available, no idea where the two... See more

Company replied

Rated 1 out of 5 stars

As usual, they claim that they have delivered but are telling lies, every single time with this appalling courier company. They will now reply with a stock message that they are sorting it out but why... See more

Rated 1 out of 5 stars

Hello Team, I got an email saying that i have received my delivery of this tracking number 074580000040523109, i am issam and i didn’t receive anything or sign anything so please check with th... See more

Rated 1 out of 5 stars

This is the worst lying courier company I have ever had the misfortune to deal with, they are a complete joke. 4 times now they say failed delivery as one home when we actually were and had a delivery... See more

Rated 1 out of 5 stars

If I could rate them zero stars I would. The worst customer service I have ever experienced - time wasters and utterly unhelpful. Three packages ordered, they failed to deliver all three, while packag... See more

Rated 1 out of 5 stars

Whatever "delivered to Citibox" means ?? My parcel was actually thrown over a 2 meter high entrance gate onto a gravel drive and the landing of which caused the cardboard box to crush at the point o... See more

Rated 1 out of 5 stars

Made no attempt to deliver package. Then returned package to seller immediately. Gave no alternative and said my address was incorrect which it isn't. Diabolical. Temu managed to send item from rural... See more

Rated 1 out of 5 stars

They made no attempt to deliver my package despite claiming that they did. I complained to the seller who immediately sent a replacement but sadly again with Ecoscooting. Needless to say the same thin... See more

Rated 1 out of 5 stars

Did not deliver my package and returned to sender without contacting me. They said my address wrong but every other delivery service has been able to deliver to this address no problem over the last 1... See more

Company replied

Rated 1 out of 5 stars

I didn't choose this company. I ordered something from the Temu app and they decided to use this sham company. The delivery driver lied and said the package was delivered on a Sunday at lunchtime when... See more

Rated 1 out of 5 stars

First company stated: "Dear Customer, This email is proof of a lost order, which should be forwarded to the seller. We hereby inform you that your package CNPRT2744016123400395438... See more

Rated 1 out of 5 stars

Terrible service. They didn’t deliver my parcel even though they said they did and then blamed me for not picking it up. I have attempted to pick it up 3 times and it wasn’t at the delivery place. It... See more

Rated 1 out of 5 stars

Waited the entire day at home without stepping out ONCE, just to receive a fake update in the evening saying “recipient not at home.” That is a blatant lie. The next day, I tried to ask for an... See more

Rated 1 out of 5 stars

The first attempt to deliver failed as it was being delivered to a pick up point that was closed on Monday due to national holiday. Today I get a phone call from delivery driver. I use pick up poi... See more

Rated 1 out of 5 stars

This is the fourth consecutive time Ecoscooting has said it delivered an AliExpress parcel and this is the fourth consecutive they have lied and given a false DNI . I'm 83 years old so I don't go far... See more


2.6

Poor

TrustScore 2.5 out of 5

250K reviews

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Rated 5 out of 5 stars

Unexpected to dropped in the mailbox.

I was expecting to received by courier person by hand. Just read your email notification that my order has been dropped in the mailbox. Just went down to get out from the mailbox.
Thankyou for letting to know me.
5 star for the email notification.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

They have lost one of my parcels

They have lost one of my parcels, the next one they said had the wrong address so they could not deliver i contacted them they said it would be sorted, now i have a message to say they are returning to sender i am really angry at the moment.😡

11 February 2026
Unprompted review
ecoscooting.com logo

Reply from ecoscooting.com

Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.

● Email: [email protected] (Please include Trustpilot in the email subject line.)

● Phone: +34 912159369
Ecoscooting Customer Support Team

Rated 1 out of 5 stars

I placed one online order which was…

I placed one online order which was divided into 3 parts. The first part was delivered successfully by another courier to the same address without any issue. I also received another order at this exact address one week before. My address is completely correct.
However, the parcels handled by Ecoscooting were marked as “delivery failed – wrong/unknown address,” which is not true. No one contacted me, and no proper delivery attempt was made. It is very frustrating because the address is correct and has been used multiple times before without any problem.
This shows poor service and lack of responsibility. Marking parcels as “wrong address” without properly attempting delivery is unacceptable. Very disappointing

11 February 2026
Unprompted review
ecoscooting.com logo

Reply from ecoscooting.com

Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.

● Email: [email protected] (Please include Trustpilot in the email subject line.)

● Phone: +34 912159369
Ecoscooting Customer Support Team

Rated 1 out of 5 stars

Never received …

They told that de delevery was completed, but I never received the package.

11 February 2026
Unprompted review
ecoscooting.com logo

Reply from ecoscooting.com

Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.

● Email: [email protected] (Please include Trustpilot in the email subject line.)

● Phone: +34 912159369
Ecoscooting Customer Support Team

Rated 1 out of 5 stars

What went wrong is ecoScooting does not…

What went wrong is ecoScooting does not deliever. I had to make complaint to Temu because ecoScooting keeps the purchases I made a long time ago.

11 February 2026
Unprompted review
ecoscooting.com logo

Reply from ecoscooting.com

Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.

● Email: [email protected] (Please include Trustpilot in the email subject line.)

● Phone: +34 912159369
Ecoscooting Customer Support Team

Rated 1 out of 5 stars

AWFUL. They lie

Parcel returned to sender. Apparently, delivery was attempted twice: first time no one in (untrue, somebody is at property 24/7). second time, address was wrong (althought apparently it had been correct the previous day!!!). I gave all details as soon as the second message was received, but told too late!!!!

11 February 2026
Unprompted review
ecoscooting.com logo

Reply from ecoscooting.com

Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.

● Email: [email protected] (Please include Trustpilot in the email subject line.)

● Phone: +34 912159369
Ecoscooting Customer Support Team

Rated 1 out of 5 stars

The courier service is too delayed than…

The courier service is too delayed than expecting time frame. They are mentioned on website that delivery within 5_10 business day but they delivered my order on 14th day.

11 February 2026
Unprompted review
ecoscooting.com logo

Reply from ecoscooting.com

Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.

● Email: [email protected] (Please include Trustpilot in the email subject line.)

● Phone: +34 912159369
Ecoscooting Customer Support Team

Rated 1 out of 5 stars

This company is a waste of space

This company is a waste of space, any suppliers using them need to think twice! They started really bad in my area but then improved and deliveries started to arrive, unfortunately they are now rubbish again! Failed deliveries, claim my address is wrong when everyone else delivers without issue. I received an email to say out for delivery and 1 minute later another to say incorrect address, total garbage and lies. If there are real issues I accept those but stop sending me emails that are not true, you make your company looks stupid and untrustworthy, review the drivers and agents you use in my area urgently please!

10 February 2026
Unprompted review

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