eDreams Reviews 386,244

Unfortunately due to unforseen medical circumstances we couldnt make our overseas trip . eDreams have simply reimbursed our money with no fuss whatsoever, unlike a well known online travel agent... See more

The employee was extremely friendly and interactive, and she handled the issue smoothly and professionally. She provided me with all the correct information that I wasn’t aware of. Although I was up... See more

Fantastic customer service. I just dropped my call instead of completing the survey which meant I could give 5 stars across the board to the agent I just spoke to. After an issue caused by my forgetfu... See more

Ahmed is the best customer agent service. He not only solved my concerns, but went beyond of what I expected! I am very happy and pleased with the outcome and if you ever need to handle any concerns,... See more

I had initially called to cancel my subscription as the cost was rather high and I realized that I would not be able to get as much use out of it as I would have liked to. Upon speaking with the ag... See more

Ho obbligato il Vs operatore a darmi il Suo nominativo (Ramez ?).Raramente ho trovato una persona CONCRETAMENTE PROFESSIONALE CORRETTA ed ABILE parlando un ottima LINGUA ITALIANA che da un ottima i... See more

The 5 stars are for Fatima. I rang today, got through quite quickly, to cancel my 15 day free trial. She was extremely personable and helpful and also an excellent sales person - I ended up continuin... See more

Overall very happy with booking process and rental experience, and would definitely book again. We purchased the breakdown and tyre repair option at pick up as we were told the spare tyre is removed... See more

I was assisted by Mrs. Angela Beatrice who treated me incredibly well and solved my problem. The hotel we had booked had been closed for more than six months, and she immediately managed to find us an... See more

I had a great experience with Abdul, who answered my call from Egypt. He was very friendly, cheerful, competent, and professional. All operators should be as kind as he is. He solved my problem right... See more

The website is easy to use and pricing is very competitive. Friendly help staff too. Only gripe is that a typing error in names can't be rectified simply by changing the booking. They claim the Ai... See more

The customer service agent helped me very efficiently and showed full understanding of my personal situation. I am quite pleased with the outcome. It really built trust in the platform, and I will def... See more

eDreams did great but its subpar on sixT end. car condition was poor. rainwater streaking marks all over car, not those from sitting under a rain. late service reminder in the car dashboard everytime... See more

During the booking, somehow, I entered wrong DoB. Since low-cost companies were involved in these tickets & I neber heard about them, I was pretty concerned. Somehow I found a phone number letting me... See more

Miss Yasmine Ahmed made a great job, very professional. She really listened our issue and made her best to find all possoble solutions. Nowadays is difficult to finde such operators in Customer Ser... See more

Hi, Thank you Edreams. My little problem was solved with great respect and understanding. Supporting person was really very kind and helpful. One more time, THANK YOU ,for your highly professional w... See more

My 1st experience with e-Dreams was a positive one. The initial booking was easy and straightforward. The price was good value and included all luggage (personal item, cabin bag, checked). I opted fo... See more

0 stars if I could! eDreams cancelled my booking as soon as the airline ticket price increased, even though my credit card had already been charged. Completely unprofessional and stressful, especia... See more

Please stay away from this site!!! They are scamming you to buy a flight thru eDreams, automatically register for you as their Prime account owner and also automatically, start to charge from you annu... See more

Horrible company, AVOID AVOID AVOID…. yearly lock in contract with monthly fees without knowledge. They tell you they cannot cancel it, offer to discount you until you tell them you’ll cancel card s... See more

It was very difficult to cancel the trial. On the email I got from eDreams when I signed up, it said I could cancel by accessing my account on the site/app but when I tried to do that, the only option... See more

Charged €100 for a Prime membership I never clearly agreed to. Customer service calls a “refund” a “benefit” and keeps deflecting instead of fixing the problem. The whole situation feels like an... See more

Absolute scammers I did not sign up for a locked in contract for some specialty rewards program that charges a direct debit out of my bank account. If I did it would have been an accidental... See more

eDreams overcharged and kept promising refund but never refunded. You can keep following up and they will tell you they have escalated your issue, then an auto generated email. You can keep following... See more

DO NOT USE THIS COMPANY!! Having subscribed to the free trial (14 days) they have proceeded to take £98.98 from my account despite me still trying to get it refunded. Passed from pillar to post by sta... See more

Never use this company. You will get additional charges that you never agreed to but were added because you chose to use them as a payment option, and by default they force a "Prime" subscriptio... See more

When something changes its terrible to contact them. Prime member, you can cancel your flight. Yes , correct, WITHOUT GETTING BACK YOUR MONEY. These because of hurricane Melissa. Very bad... See more

The price went up during the transaction is not making sense. In the transaction page the price should be locked. Then the customer service doesn’t recognize the fact that there is cheaper price while... See more

They told me bags would be included but they weren't so I had to pay an extra 51 EUR at the airport to bring my bag with me. Then, they refused to reimburse me. Now I've been charged for their Pr... See more

eDreams booked me a return trip, with 3 transfers on the return flight. They booked me an impossible transfer- with 55 minutes to reach a different terminal via train, pass immigration and deboar... See more

Do not use eDreams. They are dishonest and have terrible customer service. I had a bad experience with their agent, Jennifer, who was unhelpful when I faced issues with my ticket. Despite having proof... See more

I’m warning others based on my experience. eDreams opened an account and charged me for a membership I did not want and did not knowingly authorise. They had an email address and based on this open... See more

Be careful with this website because without knowing, they charge you for an PRIME membership. It’s so difficult to cancel it and it’s only possible to cancel by calling but the scammers of course d... See more

poor service, booked ticket in SGD but billed in USD, end up paying 400 dollars more than market price. Ticket from singapore to delhi for 2 person cost me 1243 SGD whereas other portal showing less... See more

⭐ (1 star) I booked a flight through Booking.com in January 2025. I did NOT sign up for any eDreams subscription, did NOT authorize any recurring payments, and did NOT consent to anything beyond... See more

After spending €99 for prime and buying airplane tickets ( Manilla > Butuan ) i saw that the same airplane tickets on the site of the company flying ( Cebu pacific ) were actually €150!!! cheaper tha... See more

I've been siting 1,5 hours on the phone now, waiting for a person in the bookkeeping department, to cancel the payment for another yearly subscription. I already filled out GDPR forms and every... See more

BE AWARE OF PRIME TRIAL - if your partner or family member has also signed up to one of their services you'll be charged the full prime fee immediately with no consultation. This happened to me de... See more

On the 29th of January I have called requesting to change my flight connecting times and the person who was assisting me he was very professional and he manage to request the changes and he told m... See more

They advertise a particular price and only just before booking they inform you that the price is only for Prime members. A subscription service that you need to actually get the prices advertised. I t... See more

DO NOT USE THEM!!!! PROPER SCAMMERS and will rip you off for charging memberships without you even knowing it!!!! Cheap ends ups expensive!!! Customer service in Asia, not even able to com... See more

SCAMMERS! Although cancelled within a month, scammers still debited £69! Customer Service promised Refund but just a LIE! Following year £89 debited! Again nice customer service in Sheep's Clothing,... See more

In 2024, I created an account for a single trip. Today, I discovered that my registered bank account had been charged without authorization, something I was unaware of until now. Unauthorized charges... See more

I had the most awful call trying to cancel my Prime subscription. It genuinely felt like I was speaker to a scammer. He tried to manipulate me into staying by making it seem like cancelling would requ... See more

Utterly terrible! Booked with eDreams for a simple return flight, booked well in advance. The airline made several changes to the flights to the point where they were actually cancelled. Ive spoken to... See more

Avoid eDreams Prime. The Prime subscription feels like a scam. I’ve been paying for almost a year and cannot get it cancelled. There is no option on the app or website to cancel the subscription. I’... See more