Good service:)

Terrible company with useless staff.
I don't recommend anyone to even consider using Fastweb. I keep receiving hidden costs even though I have deactivate everything. I tried to explain to a totally unfriendly and incompetent staff member at the call centre but obviously she told me to basically go fcuk myself and hung up.
Codice Cliente
24477328

Just pray you never get a problem on the line: we have been dealing with CS for 1,5 months: they just asked to repeat countless times the same useless procedures to solve a malfunctioning fixed line on the incoming calls. Every time the operator in charge of the ticket changes and you have to re-explain and restart troubleshooting from zero without solving anything. Some operators say it's the faulty line which has to be fixed in the telephone exchange, other operators say it is the faulty Fastweb router, they schedule an appointment with a tech to substitute it (but the tech doesn't show, so we call him and he says that no, he won't come to change the device because he is working on the exchange system...). I get it, you merged with Vodafone and that alone brings a lot of problems in the short run, but you can't let customer service get so messy.

Very easy to signup with Fastweb as an English speaking foreigner in Italy, however, almost impossible to contact them when you need support.
You must have an Italian WhatsApp registered number to contact them. No one speaks English. Bot replies all the time. The account section doesn't provide real solutions. If you are a foreigner, then go elsewhere.

Super fantastic

The worst internet service EVER. Appalling customer service. My WiFi goes down CONSTANTLY. I pay for several streaming services, but they are useless because when there is NO WIFI you have no access. But you still have to PAY.
No one at FASTWEB cares about resolving problems. The worst of the worst of the worst, But truthfully?? There isn’t a single Italian internet provider that’s decent. You know why? Because customer service doesn’t exist in Italy. It’s not part of the culture. It just isn’t.

I have been using Fastweb since 2023 as an internet provider. I have set up an automatic debit and, after some problems, it was working fine. Then, for reason that they have been unable to explain, the debit stopped and invoices were paid late. However my bank details did not change so it is entirely possible that the problem came from Fastweb. I pay other invoices in Italy without issues. Getting in touch with them is complicated if you don't have an Italian phone number. It makes no sense in the age of Whatsapp, but apparently the IT people at Fastweb aren't aware of this. I would like to change provider but I am not sure the next one would be any better.

Bought a sim card. After 3 days lost service went to where I bought it they said they made some kind of mistake when activating and would resolve it soon. 2 days passed nothing resolved went back again they said in 2 days it will be resolved 2 days passed again still no service and today they again they said in 3 working days it will be resolved which means I need to spend yet another weekends without internet I said hell no just refund me i dont want it anymore. They rejected so I ended up paying 20€ for 3 days only.

The internet connection is poor in this area that I live and I might have to change my operator again

Bad your offer

overall is ok, the price is ok, but its almost weekly that their internet goes down
today is the worst already 4 hours down and its not even possible to call
over 2 years, the quality of the service has been steadily going down especially after they have united fastweb and vodafone

Not possible to activate. It is not possible to activate the mobile connection due to the requirements from FastWeb. I am a Fastweb and Vodafone customer in Italy for years. I own a vacation house but I am not a resident in Italy. So i have no SPID, CIE or italian health insurance card (Tessera Sanitaria). Without any of these they cannot activate. I tried online, I tried visiting a shop, no success. I am an european citizen with an Italian Tax Id, a valid passport and a registered address in Italy. Still they cannot activate a mobile phone. The FastWeb service is not accessible for european citizens in spite of the european laws. All other providers have no issue.

goooooooooood

Romans, countrymen, lend me your ear. I’ve come to bury Fastweb, not to praise it. Fastweb fiber in Rome is the most unreliable internet I ever had the misfortune to rely on. In a six month period they regularly lost the connection which usually takes them days to restore. It’s an outright scam, don’t get Fastweb.

Tempi e performance rispettati

All was as expected.

I really like the network

easy , took less than five muniutes to change my business plan