Goodlord Reviews 4,099

Lucas was very helpful and showed me the export feature which I couldn't find. Great service as always. What is so good about the company there is a help line that gives a few options for what you may... See more

I spoke with Jonathan Packham on the phone yesterday. He took his time to Explain everything even though I interrupted a few times and I explained to him I had ADHD as he was also neurodivergent he w... See more

I just had a chat with Danny about insurance for my new rental property, and honestly he was such a gem🤗He walked me through everything with so much patience, explaining all the different cover opti... See more

Really impressed with Goodlord for helping us sort out our contents insurance. The process was smooth and straightforward, and a special mention has to go to Paul Mothersole, who was fantastic through... See more

Absolutely horrendous. Decided my faith like EVIL LORD. Nothing GOOD Lordy about this company. I had 2 ccjs for 5 pound parking tickets that I an currently disputing. I did not know about... See more

Currently having to use this company for a rental. Total nightmare. Claim my area manager doesn't work for my company (28 years) because she isn't on LinkedIn! Even though the emails have her compa... See more

Complete horror show. I've been asked to stand guarantor for my neice at uni. Happy to do so, but I'm retired and have sent all applicable documents within the date range showing I can cover the fin... See more

I made a call to Goodlord after inadvertently signing a TA which I had a reminder NOT to sign until further confirmation. As I am new to Goodlord, I was hopeful this could be reverted but was unsure... See more

I rang Vouch to Speak to their agent regarding insurance, he was at lunch at the time but rang me back promptly once back, Daniel was very polite, he explained each step as we went along to aquire the... See more

Spoke to Jonathon to set up insurance ready for moving into my new house. He made it as interesting as listening to all the legal jargon can be. Well spoken and knowledgeable. Didn't feel pressured fr... See more

Sarah S in the RAM referencing team has been extremely helpful! I've been dealing with an elderly and not the most tech savvy tenant and Sarah offered to call him and talk him through what he needed.... See more

Loved talking to Ethan bird he was very patient with explaining each step and made the call a pleasant one, as we related on many things in our lives. I just wished I could've told him about ohmu sofa... See more

Ella’s customer service was fantastic! I felt in good hands. She was professional, polite and well mannered. I would recommend Goodlord. if you’re looking for informative and professional... See more

Do NOT use this company! Left me and housemates with a 1k bill at the end, can’t speak to anyone on the phone, any form of communication is email - email and takes months to get anywhere as they avo... See more

Paul was very bubbly, and welcoming from the moment the conversation started. He took the time to ask about my work and even my recent trip to Italy, which made the interaction feel personal and tho... See more

Super easy experience renting a property! Had an issue with my deposit (completely my own fault) and Philip was able to sort it out for me immediately and put my mind at ease! thank you :)

Anastasia was absolutely wonderful. Really understanding of my disability and was happy to repeat herself multiple times. Lovely clear phone voice and very professional while keeping it human at the s... See more

I had a great experience with Goodlord. Ella Edwards handled my call professionally, explained each step clearly, and followed up right away with my policy submission and quote documents. She also hig... See more

CHANTY is brilliant, very efficient and resolved my issues straight away. I can not say the same for the rest of the incompetent people I spoke to and GET RID OF THAT CHATBOT IT IS USELESS!!! Also, st... See more

Had a really good experience! The platform initially looks like a chatbot but it's actual people checking your submissions and documents. I had a delay with my agency reference and Goodloord promptly... See more

Most miserable experience to have. Invasive background checks and Ai crap that isn't suitable for anything but the most straightforward cases. They request documentation that doesn't exist yet and... See more

My estate agents have used goodlord for the tenancy process to move me into my new flat. Since signing up I have been inundated with marketing calls! It's relentless! I don't need help moving my uti... See more

Horrific, use of this will put you at risk of homelessness. Interface is only via chat bot which tells you nothing about what steps are ahead or what documentation you will need, if you don't have som... See more

Shocking company Badger you for information documents already sent. Phone and emails constant for tenancy checks. Asking for access to your full bank accounts. Stay clear of this. Definitely don't su... See more

tried for a couple of days to get Landlords cover. Agents do not pick up phone and the chat system has unhelpful agents who would not even hold long enough to see if the ticket was accepted. Ticket s... See more

BE WARNED - AUTOMATED NIGHTMARE The single most frustrating referencing system. 1) it wont allow for more than one income stream - self employed and paye 2) it started an electric con... See more

Appalling! I have a serious complaint, but even Goodlord’s own online complaints policy fails its own first principle! Two complaints emailed via Goodlord’s own links: two promises to immediately ackn... See more

Absolutely shocking service. My claim has dragged on for 3 months, and the team is still asking for more information, even though the tenant hasn’t paid rent and caused damages. Emails take 4 weeks fo... See more

Absolutely shocking service. My claim has dragged on for 3 months, and the team is still asking for more information, even though the tenant hasn’t paid rent and caused damages. Emails take 4 weeks fo... See more

Absolutely Shameful system and people 😞! Provide them with everything they need ! They will claim they need more info and impose all sort of illegal options on you. You will end up loosing your h... See more

Goodlord required 30 months of rent as total income in a year as proof of affordability. Outrageous & surely illegal. Goodlord is a parasite doing the simple work of letting agents & then charge tena... See more

What should be a simple process of acting as guarantor for my student son's rental accommodation turned into a complete nightmare. I wasted hours completing their overly intrusive AI questionnaire, w... See more

Absolute dog sh!t software. Full of bugs where you can't open things. Took 3 weeks from start of application to signing tenancy whereas usually the process is over in a few days. Broken links, error... See more

I've rented properties a few time, the referencing requires 2 things, previous landlord details, details of someone in HR. Usually that two email addresses, done. Instead: how would you like to spend... See more

A shockingly bad company….steer very clear. At least one tranche of highly sensitive personal information lost, and when information was provided a second time the system refused to accept. A const... See more

Awful Company. Just another Insurance worth nothing. Took out a policy with them through the estate agents managing my tenancy as I had a feeling I was going to need to evict them sadly. Good Lords h... See more

Honestly never had a tenancy application take so long! the fact you cannot speak to an ACTUAL person throughout without a support number is appalling. So many queries could've been fixed within an hou... See more

Awful company to use for tenant referencing. I make over the required amount for renting a flat and they said they couldn’t verify my income as I’m paid from an international company. I didn’t k... See more

I agreed to be a guarantor for a rental property for my niece and the letting agent has instructed goodlord to coordinate the information gathering. The amount of sensitive info being requested f... See more

As with most over-automated, not very well designed online systems, this one assumes your situation is "normal". If it is not, one is confronted with numerous options which don't apply, then forced to... See more

A big shout out to Chanty and Diana. Their knowledge and professionalism is outstanding and a massive asset to the company. Working for an estate agent we rely on the knowledge and approach taken by... See more

From a tenant POV: Very inefficient reference gathering process - failed multiple times to get an employer reference I was able to get myself in about 15 minutes - failed multiple times to get a l... See more

The process was quick, easy, and smooth overall. The only area that could be improved is the document scanning — we experienced several failed attempts. It would be helpful to have an option to upload... See more

The worst system ever, constantly talking to a bot without having your issue solved. If the bot isn't good enough yet, don't use it! The frustration it creates simply makes me dislike the company... See more

Goodlord called me and after I said no to the contents insurance they called my wife the next day to try and pressure her into purchasing the insurance. The guy (Jonathan Packham) on the phone was... See more

For a Guarantor, the bot just does not work , it insists all documents I try to upload are zero byte long, the bot asks a grossly excessive number and intrusive questions In the end I had to resort... See more

I didn’t want to take it over but found myself having to because it wasn’t an option as I told the lady I do not want to but she proceeded ahead and I didn’t want to get angry ! If I haven’t moved yet... See more