Due to some problems with Budbee it took some time for my order to arrive. Holdit staff was so helpful tho, replying super quickly to my emails and sending new orders. Ordered a phone case and a EarPo... See more
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I’ve had a really good experience with Holdit overall. My first phone case lasted for 2 years and I was very happy with it. When I bought a new one, it unfortunately broke after just 2 months — not du... See more
Nice colors but the cases (both iPhone and EarPods) are soooo thin they give absolutely no protection whatsoever. Silly purchase from myself should have sent them back straight away. EDIT: thank yo... See more
Company replied
First off they sent me the wrong size case (shipping took way longer than it was supposed to, cause they were super late with actually packing and shipping the package), but the worst part is the case... See more
Company replied
Company details
Written by the company
We’re experts in crafting premium phone cases and accessories (100% vegan, of course) that don’t just protect your tech — they elevate your style. Because let’s be honest, your phone is more than just a device — it’s a fashion statement. We’re on a mission to make sure you’re always dressed in the latest trends, seamlessly blending tech and style.
Contact info
Birger Svenssons väg 34b, 432 40, Varberg, Sweden
- www.holdit.com
2.9
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Irresponsible customer service
Wrong item delivered after 5 businesses days of waiting and no responsive customer support despite of several immediate inquiries, unfortunately! Not recommended!
2 February 2026
Unprompted review
Reply from Holdit
Hi,
We’re really sorry to hear about you order.
Just to clarify, our delivery times are counted in business days, not calendar days. We can also see that Post Nord has experienced some delays lately.
We always aim to reply within 24 hours, so please double-check that your message was sent via our contact form or to [email protected]. If not, please contact us again and we will of course help you further!
Have a nice day!
Very slippery & it broke after 3 months
Very slippery & it broke after 3 months
15 January 2026
Unprompted review
Reply from Holdit
Hi,
We’re really sorry to hear that. This is of course not how it should be, the case should not break under normal wear and use. We’d be happy to help you with this. 🩶
Please contact our customer service and we’ll make sure to assist you further.
// Holdit Customer Service
I highly recommend it
I highly recommend it! My package had some problems with delivery. The store helped me a lot. Beautiful and durable case (this is my next one) 😊
9 December 2025
Unprompted review
Reply from Holdit
Hi!
Thank you so much for your kind words!
We’re really happy to hear that our team could help with the delivery issue and that you’re enjoying your new case.
Have a nice day!
Great experience and good customer service
I’ve had a really good experience with Holdit overall. My first phone case lasted for 2 years and I was very happy with it. When I bought a new one, it unfortunately broke after just 2 months — not due to misuse. I contacted the Holdit team, and they were super quick and helpful in sending me a replacement. Really appreciate the great customer service!
29 October 2025
Unprompted review
They attended to my problem very…
They attended to my problem very quickly and solved it. Everyone was very kind and helpful. Thank you so much!
10 October 2025
Unprompted review
Had some problems with a case and…
Had some problems with a case and customer service was so kind to compensate me with a new one. I highly recommend Holdit :)
8 September 2025
Unprompted review
Reply from Holdit
Hi,
We're glad to hear that you're happy with the service! Thank you for your feedback, it means a lot to us.
Have a nice day!
Bad quality, last a few months
I bought a Holdit case because I wanted one made of recycled plastic and they have great designs. Unfortunately it started to fall apart after only a few months. The protective layer on top of the plastic is gone in some places but the worst part is that one angle broke when I got the phone out of the case for cleaning (without too much force, I take care of my stuff). Maybe I just had bad luck and got a faulty one.
5 September 2025
Unprompted review
Reply from Holdit
Hi,
We’re really sorry to hear your case broke so quickly – that’s definitely not how it’s supposed to be. Please get in touch with our customer service with your order number and a photo of the case, and we’ll do our best to help you sort it out.
Have a nice day!
Order never arrived:(
I love holdit cases but it was my first time ordering. I didn’t receive the order and the customer service really wanted to resend it but I insisted on getting the money back and in the end, that’s where the story ended. It’s a shame that the delivery is so bad, because they have nice deals and nice cases.
11 July 2025
Unprompted review
Reply from Holdit
Hi there,
Thank you for your feedback. We’re really sorry that your delivery didn’t arrive as expected.
Unfortunately, this was due to an issue with the shipping company, which is beyond our control. We did offer to resend your order, but we completely understand that you preferred a refund, which we processed for you.
While we can’t control the shipping companies, we always do our best to help our customers if anything goes wrong. We hope you’ll give us another chance in the future!
have a nice day,
Lost Apple Watch due to Faulty Watch Band
Hi,
I am writing to express my deep dissatisfaction and disappointment with your product. I ordered the Watch Band Silicone Magnet Pink/Beige 42/44/45/49mm for my Apple Watch. Firstly, the shipping took an unreasonably long time, but when it finally arrived, I was happy and immediately put it on my watch.
However, the very next day, I went on a boat trip and jumped into the water. To my shock, the watch band came loose, causing my Apple Watch to fall off and sink – it was too deep to retrieve. I trusted your product to keep my watch secure, and there was no information indicating that it could not be used while swimming.
I expect you to take responsibility for this faulty product and compensate me for my lost Apple Watch due to its failure. Please let me know how you plan to resolve this matter.
Looking forward to your prompt reply.
27 June 2025
Unprompted review
Reply from Holdit
Hi Hege,
We are truly sorry to hear about what happened and can absolutely understand your frustration. This is not something we have encountered with this product before, and we take your feedback very seriously.
We kindly ask you to contact our customer service team directly at [email protected] so we can assist you further and investigate this issue properly. We are committed to looking into this and helping you in the best possible way.
Once again, we sincerely apologize for the inconvenience caused and appreciate you bringing this to our attention.
Have a nice day!
Holdit
The customer service is amazing. However there is some issues with the delivery.
17 June 2025
Unprompted review
Reply from Holdit
Hi Musa,
Thank you so much for your kind review – we're really glad to hear that you’re happy with our customer service!
If you experience any issues with your delivery, please don’t hesitate to reach out. We’d be more than happy to look into it and help resolve anything that may have happened with your order.
Thanks again for your feedback – it means a lot to us!
DO NOT BUY
DO NOT BUY! First time ever my phone cracks on the entire backside WHILE having a protective case on - HOLDIT. Complete and utter garbage and cost me a lot to repair the phone.
3 June 2025
Unprompted review
Reply from Holdit
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this must be. Our goal is always to provide protective and reliable products, so we're very sorry to hear that.
Sometimes, unfortunately, accidents and falls can occur where the phone lands very wrong and is damaged regardless of what kind of phone case you have on. Please reach out to our customer service team via [email protected] and we’ll do our best to make things right.
Have a nice day!
Best,
Superbra support vid problem av…
Superbra support vid problem av leverans.
20 May 2025
Unprompted review
Reply from Holdit
Hej,
Tack så mycket för din fina recension! 💛
Vi är jätteglada att höra att du är nöjd med vår support – det betyder mycket för oss.
Tveka inte att höra av dig om vi kan hjälpa dig med något mer framöver!
Ha en bra dag!
// Wilma, Holdit💛
It is good
It is good. Easy to put on, I had to fight some bubbles but other than that it looks great. The cherry at the top is very cute.
24 April 2025
Unprompted review
Reply from Holdit
Hi Lena,
We're so glad to hear you love the screen protector! We know the bubbles can be a bit tricky, but we're happy it worked out in the end. The cherry design is definitely a cute touch, we're obsessed with it too! 🍒🤗
/ Wilma, Holdit
Really satisfied💘
The customer service is perfect and the products are really cute. I really recommend this. 💗💕👌🏻
25 March 2025
Unprompted review
Reply from Holdit
Hi,
Thank you so much for your kind words! We love to hear that you're happy with both our products and customer service. It means a lot to us! If you need anything else, don't hesitate to reach out. 🫶
// Wilma, Holdit
Already broken after ~6 weeks.
Already broken after ~6 weeks.
I bought a simple case that had high reviews, but am quite appalled the case is already broken at every corner, and when I dropped it the other day the plastic corner of the case ripped out of it's silicone shell and cut me. I don't recommend.
UPDATE: Holdit did get back to me and is actively sending me a new case. Which I appreciate their customer service!
21 January 2025
Unprompted review
Reply from Holdit
Hi!
Thank you for sharing your feedback, and we’re truly sorry to hear about the issues you’ve encountered with the case. This is definitely not the experience we want our customers to have, and we deeply apologize for the inconvenience caused.
We would like to resolve this for you as soon as possible. Could you please reach out to us at [email protected] with your order details and a picture of the damage? We’ll be happy to assist you with a return, exchange, or replacement.
Your feedback is very valuable to us, and we are committed to improving our product quality and service.
Have a great day! Kind regards, Holdit, Camilla
Delivery problems
Ordered a laptop case 29/11 - should be delivered by Bring after 1-3 days. Amount drawn from my account 3/12!
No parcelnumber - so it is not possible to track the parcel. Still not received 6/11.
Wrote to customer service - they are pointing fingers at Bring (who have delivered other parcels to me without problems).
This is NOT acceptable!! If Holdit have problems with Bring - use another carrier!! I need this parcel for a birthday!!
(Ordernr. 1275802)
6 December 2024
Unprompted review
Zero protection
Nice colors but the cases (both iPhone and EarPods) are soooo thin they give absolutely no protection whatsoever. Silly purchase from myself should have sent them back straight away.
EDIT: thank you for the response however I threw them away since my phone broke (having this case on) after falling from not even half a meter.
1 September 2024
Unprompted review
Reply from Holdit
Hi,
Thank you for your feedback, and we’re truly sorry to hear that the cases didn’t meet your expectations. We understand your concern about the thinness of the cases and the level of protection they provide. While these cases are designed to be lightweight and stylish, we certainly don’t want you to feel that they lack the protection you need.
If you’d like to discuss a return or exchange, please reach out to our customer service team at [email protected], and we’ll be happy to assist you.
Have a great day! <3
Best regards, Holdit, Camilla
First off took ages to come
First off took ages to come, my screen smashed after 2 weeks . Case doesn’t protect the phone at all! Also cover fell apart after few weeks , terrible product !
1 September 2024
Unprompted review
Reply from Holdit
Hi!
We are sorry to hear about your experience with our product, and we understand how disappointing this must be. Unfortunately it sounds like you have received a bad exemplar because this is not a problem we usually encounter when it comes to our screen protectors and for that we are truly sorry!
Please reach out to our customer service team ([email protected]) with your order details and a picture of the screen protection and we will guide you through the process to resolve this issue as quickly as possible.
Have a nice day!
/Holdit, Camilla 💜
However nice and sustainable products…
However nice and sustainable products Holdit is producing, when shipping an order - for free - Holdit fails to mention that they ship it with Royal Mail! I’ve currently waited 8 days for my order, and knowing when mail is delivered in my area, I’ll most likely have to wait another week to receive my package.
Super annoying!
22 July 2024
Unprompted review
Reply from Holdit
Hi,
Thanks for reaching out and letting us know about your experience.
I’m sorry for the confusion, but Royal Mail isn’t one of our delivery services. It sounds like there might be some information from another source. We definitely want to help you locate your package, though. Please get in touch with our customer service, and we’ll do everything we can to assist you. 💜
Thanks for your patience!
Best regards / Alice, Holdit
Don't know what to say even..
Don't know what to say even...
I ordered two cases and both of them are destroyed. These cases look nice but you can get the same ones for 5€ from AliExpress. These ones are overestimated. I will never buy there again.
15 July 2024
Unprompted review
Reply from Holdit
Hello!
We're sorry to hear about your experience with the cases you received. Please email us at [email protected] with your order details, and we'll do our best to resolve this for you. 💜
Have a nice day and thank you for your feedback! / Alice, Holdit
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