Intertoys Reviews 7,408

The Intertoys store near Eagle Beach in Aruba was a terrible experience. We purchased a toy there for our grandchild that was defective. When we opened it we noticed that the product had an offensive, strong chemical odor. We attempted to return it the next day but the store staff refused to accept the return or refund our money. They claimed that “this is our policy” and “this is the normal smell”. Nonsense. Being from the US, we are used to stores taking back defective products, no questions asked. Intertoys is to be avoided as the staff is extremely rude, they sell defective merchandise and refuse to accept returns. They don’t deserve any stars but make no mistake, they deserve a zero rating.

Pakket was nat

Online besteld en betaald, en in de winkel afgehaald. Click en collect is echt een prima service van Intertoys.

Wanneer alles via de normale procedure verloopt is alles prima. Helaas een erg slecht retourproces en een klantenservice die je niet verder helpt.

Nice quick service

Broken box of marble game came, no option of gift packing. Tiny stuff toy came when online it said 26 cm. In store experience is much better than online. I ordered more to get it delivered but disappointed with almost everything.

Ordering presents online and collecting them prewrapped was brilliant

Do NOT buy anything on Black Friday here, you can buy it any other day to same price.
I´ve contacted them on their website, and they keep avoiding the elephant in the room, and ends with just terminating the chat, avoiding the answer. I´ve photos taken in Intertoys shop 8 days prior to black friday, and they now advertise with 25% on their website. Which is clear lie.
Transscript from the chat with Intertoys:
Live Chat:
Customer: Why do you raise the prices before black friday, to lower them to the EXACT
same prices at black friday. Thats plain scamming your customers.
Davina: Welcome to Intertoys! You are chatting with Davina.
Customer: Hey Davina
Customer: Hello ?
Dysha: Hoi! Welkom bij Intertoys! Je chat met Dysha.
Dysha: Ik neem de chat over van mij collega.
Dysha: Hi! Welcome to Intertoys! You are chatting with Dysha. i am taking over the
chat from my colleague.
Dysha: I completely understand that you would like further assistance.
Dysha: Unfortunately, I must inform you that I do not have that information.
Dysha: Do you have other questions?
Dysha: I haven't received a response for some time, so I'm closing the chat and wish
you a pleasant day

Live Chat:
Customer: Hello i was in a chat with you before, and you where so long time at
answering i didnt see the answer, please repeat.
Davina: Welcome to Intertoys! You are chatting with Davina.
Davina: Apologies for the delayed response; due to the high volume of inquiries, it is
taking longer than anticipated.
Davina: I completely understand that you would like further assistance.
>Unfortunately, I must inform you that I do not have that information.
Davina: Do you have other questions?
Customer: We hebben het bestand ontvangen!
Customer: This was the conversation.
Customer: and i find interesting that you deny it, when i have a picture from your store
taken the 20.11.2025 15:12:59, that shows the same price as you have it on "sale" for
now.
Customer: We hebben het bestand ontvangen!
Customer: We hebben het bestand ontvangen!
Customer: Did you receive the information ?
Davina: Thanks for the information. I'll check it out for you.
Davina: Thank you for the information. I see that item number 1995981 is still on
sale.
Customer: And black friday is nothing. Good customer service....
Davina: Sorry, unfortunately, you're not being very clear. Could you explain exactly what
you mean?
Customer: We hebben het bestand ontvangen!
Customer: You are cleary trying to play stupid, im quite sure you know what i mean.
The former product mentioned, is stated as on sale, and your STARTPAGE lists 25%
Black friday. Its cleary not.
Customer: Thats misleading
your customers.
Davina: Thanks for clarifying. So, if I understand correctly, the item in the store is
not on sale. Is that right?
Customer: its the same price as before black friday. And that means you webpage is
misleading !
Davina: I completely understand that you want to know why the item is not on sale in
the store. The offer is valid for click & collect orders, which is why the
item is sold at the normal price in the store.
Customer: Explain the 25% from black friday then. Where are that ?!
Davina: The promotional price is also listed on our website.
Davina: Is there anything else I can help you with?
Customer: You are plainly avoiding my question. EXPLAIN WHY THERE IS NOT
DEDUCTED 25% ON THIS PRODUCT. Or else ill have to share this conversation
online on social media. And Trustpilot.
Davina: My apologies for the misunderstanding. The item is already on sale and the
sale price has already been discounted on the website, which corresponds to the price
in the photo you sent. 
Customer: so if i press the "black friday" offer on your startpage, then i should only see

products there has lower prices than before black friday, can you confirm this ?
Davina: You can see the promotional price of the item at this link: -Removed for Trustpilot-
Customer: Again you are not answerring my question, this is generally speaking.
Please answer my question.
Davina: Yes, the items that are on sale will be marked as such.
Customer: I also have a picture from the same date of the Hot Wheels City Mega
Garage which have the same price as your "black friday" offer now states. From the site
you just confirmed as being lower. Explain that.
Davina: I have provided you with the requested information, and I see that I have to
keep repeating myself. I wish you a pleasant day.

Great and on time delivery.

I didnt get answer to my question at all. I just spent 20 min waiting

Great Lego set special to someone that the first console was Gameboy! Had to buy it!

Choose intertoys for 3 main reasons. First the price, second the quick process of delivery and how careful all is packed and lastly how easy is to use the system!

Great selection, easy payment and fast delivery.

Very good store

I ordered 2 LEGO sets,i got the message they will send with DHL i got 2 trackingnumber..1 set was arrived but the otherone still not.
Intertoys say i need to wait,they need to be check whats happened..but i have been waiting more than 1 week but still nothing happening.

Service could have been better

DHL always says I’m not at home when I’m am, so I’m getting parcel later then I should

Smooth process, fast and clear updates on shipment and delivery.

A real human being, not a chatbot!
understanding, showing empathy, and help.