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John Mason International Movers Reviews 637

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness and helpfulness, noting how they go above and beyond to ensure a smooth and stress-free moving process. Consumers appreciate the clear and consistent communication throughout the entire journey, from initial inquiries to final delivery. The high level of service is a recurring theme, with people highlighting the efficiency, care, and professionalism demonstrated in every aspect of the move. Reviewers are also pleased with the delivery service, emphasizing the team's punctuality, helpful attitude, and careful handling of belongings. The price is also appreciated and considered reasonable.

Based on these reviews

Rated 5 out of 5 stars

Would highly recommend John Mason removers. We moved from London, UK to Australia in August 2025. Our household things were delivered to our new house in January 2026, as advised via a shared contai... See more

Rated 5 out of 5 stars

The lady in your office, Toni, was exceptional. Very friendly and helpful. Nothing was too much trouble. The driver and his assistant were also exceptional. They delivered my packages with a smi... See more

Rated 5 out of 5 stars

We moved back to the UK from Australia. Needless to say we had a lot of stuff - half a 40ft container. John Mason International Movers made the unloading of the container at our premises easy. The 2 g... See more

Rated 5 out of 5 stars

We research various international moving companies and went with John Mason because their most recent reviews were very good. A Zoom meeting was set up and we showed the amount of stuff that we... See more

Rated 5 out of 5 stars

I found dealing with this company to move from Canada to the United Kingdom painless. The communications and personal touch was very reassuring and relieved me of a great deal of Stress!! My point o... See more

Rated 5 out of 5 stars

Cheshire to Melbourne, the whole process was flawless! I chose John Mason due to being the best price with positive reviews. Comms was perfect. Packing service were fantastic and thorough. Shar... See more

Rated 5 out of 5 stars

I was very lucky to have two specialists involved in my international move. My first contact was with the Business Manager, James who took the time to understand my requirements and offered a very com... See more

Rated 5 out of 5 stars

John Mason International handled the collection and delivery of my household items arriving from Australia. They made my 1st Christmas back in the UK extra special by delivering my items on 23 De... See more

Rated 5 out of 5 stars

John Mason handled my shipment with care and accuracy. The two handling staff were very polite and followed my instructions very carefully. They arrived earlier than the appointment time, which was an... See more

Rated 5 out of 5 stars

In a small move of some legacy furniture from Plungar Notts to Canada, John Mason and their Canadian affiliate AMJ Campbell were terrific to deal with from Stem to Dudgeon . They were very cost compe... See more

Rated 5 out of 5 stars

My belongings are currently on there way to Australia and so far the experience has been incredible. I was luckily enough to be dealing with Chris who sorted out everything for me and had to deal with... See more

Company replied

Rated 5 out of 5 stars

I hired John Mason to move boxes of personal belongings from the UK to Portland, Oregon. They were excellent in every way. Particularly, they were responsive and polite communicators. I was a... See more

Rated 5 out of 5 stars

From our initial contact with Natelie followed on by Gill as the Move Manager, we were treated professionally and with some patience. They helped answer our questions and supported us in changing our... See more

Company replied

Rated 5 out of 5 stars

Moving from Canada was somewhat complicated. John Mason International Movers were in regular contact with me. Keeping me updated on what was happening with my delivery. The movers were professional a... See more

Rated 5 out of 5 stars

The team managed our international move from Sydney with a great deal of care and attention. We felt we were in good hands with the John Mason team during a challenging and stressful time moving coun... See more

Rated 5 out of 5 stars

Super helpful when booking the move, happy to answer all my questions. Friendly, careful and efficient staff attending to the move. Second time using John Mason International and could not recommend t... See more

Rated 5 out of 5 stars

We returned from New Zealand using John Mason as UK movers. Mary organised the Uk side with professionalism, kept us fully informed of the situation at all times. Despite the destination changing... See more

Company replied

Rated 5 out of 5 stars

Thank you to the John Mason crew who were with us for 4 days packing to get us on our way to Canada. I observed very efficient planning and organisation each day in shifting our goods. They were quick... See more

Rated 5 out of 5 stars

They were friendly, helpful and very efficient. They helped make a stressful move go smoothl, from the office contacts to the removal crew.

Rated 1 out of 5 stars

We booked our move from US to UK through Schumacher Logistics, who subsequently used John Mason for the UK end. What a mistake. Delivery was supposed to be included, but seeing as the parking was 3 do... See more

Company replied

Rated 4 out of 5 stars

To my pleasant surprise, the package was delivered exactly when expected. The delivery team promptly placed the 12 boxes on a cart, transported them via the elevator, and neatly arranged them in my ap... See more

Rated 5 out of 5 stars

This is the second time I am using their services. The first time was from within the UK once my items were shipped internationally. This time they will be shipping items overseas for me. The lads did... See more

Rated 5 out of 5 stars

The whole process was easy and super straightforward. The communication was clear, with quick responses from the team. The packing team was particularly nice and careful. Great value for money too! Hi... See more

Rated 5 out of 5 stars

Moved household goods from Australia to UK, and John Mason handled delivery to within UK. I can highly recommend them for their communication of the process of my goods on arriving in UK and keeping... See more

Rated 5 out of 5 stars

all the way through, communication was exceptional. Craig was very accommodating with all of my changes and queries, Michelle and Gill were great with advice and timeframes

Rated 5 out of 5 stars

Great service from start to end at the office and person collecting our goods to send home was very pleasant and professional. Think the date was 8 or 9 September 2025.

Rated 5 out of 5 stars

The service in UK was great, however in Sydney - not so much. Kenny and Jude were amazing. They packed our stuff with care and diligence. Very organised and very little damage. However, they... See more

Rated 5 out of 5 stars

Arrived quickly. Very well packed - nothing damaged, nothing missing. The delivery folks well very polite, pleasant and very helpful - top marks to them. All good thank you!!

Company replied

Rated 5 out of 5 stars

My furniture is on it's way from England to USA and so far my experience as been great. They have been pleasant and helpful every step of the way and kept me updated with the progress

Company replied

Rated 5 out of 5 stars

My move from the UK to Australia was handled by John Mason International. It was a seamless experience. The managers in Liverpool were professional and knowledgeable experts. Communication was clear... See more

Rated 5 out of 5 stars

Communication at all times was clear and timely. Teh delivery crew arrived on time, were friendly, polite and professional. They listened and followed my instructions.

Rated 5 out of 5 stars

Delighted with the service, clear communication leading up to the move, movers were quick and efficient. No hiccups. Best price out of the competitors too. Highly recommend.

Rated 5 out of 5 stars

I recently used John Mason International for my move and was very pleased with their service. The team arrived on time, handled my belongings with care, and worked quickly and efficiently. Communicati... See more

Rated 5 out of 5 stars

The staff was very responsive to my questions, making communication easy and smooth. The customer's requirements and any additional charges were clearly outlined. The date and time for delivery were a... See more

Company replied

Rated 5 out of 5 stars

I can only offer praise for the service that I have received from John Masons so far. Moving in itself is so stressful, never mind an international move. Having completed the first part of this proces... See more

Company replied

Rated 5 out of 5 stars

Seamless and flawless experience is shipping from the Middle East to Scotland. Toni was a star and kept us informed every step of the way.

Rated 5 out of 5 stars

Great service with amazing and helpful staff who made the process so easy. If you are looking to move your stuff across the world this is who you use. Michelle and Gill in particular really made it si... See more

Company replied

Rated 5 out of 5 stars

Prompt response, clear and detailed quotes and actioned exactly as invoiced. Especially impressive service from Mary, James and Chris with support, patience and professionalism. Thank you.

Rated 5 out of 5 stars

Great communication from Toni who had patience with me throughout. Right from helping me understand TOR to delivery. The guys delivering my shipment were excellent with my shipment, friendly and carin... See more

Rated 5 out of 5 stars

The customer service call me before some days for arranging the date. On that day, the staff come on time and politely. He also care my boxes and place the boxes tidy. It is good service for my movi... See more

Company replied

Rated 1 out of 5 stars

I had high hopes when booking with John Mason International Movers, but my experience ended up being incredibly frustrating and stressful. In November, I was quoted a price for my shipment, b... See more

Company replied

Rated 5 out of 5 stars

The office team were very responsive and provided useful updates. The team who delivered the goods were super efficient, friendly and hardworking.

Rated 5 out of 5 stars

Great communication from the get go. Even though it was a small amount of items they still gave us the full attention

Rated 5 out of 5 stars

100% professional from Los Angeles, storage for a few months and move to UK. I highly recommend John Mason.


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Moving and Storage Service
  4. Shipping and Mailing Service
  5. Shipping Company
  6. Shipping Service

About John Mason International Movers

Written by the company

Why Choose Us?

  • Industry Experts: We are leaders in the international removals industry, having facilitated thousands of relocations worldwide.
  • Tailored Services: We offer personalised moving solutions to meet the unique needs of each client.
  • Global Reach: From Australia and beyond, our global network ensures a hassle-free move to any destination.
  • Customer Satisfaction: Our commitment to customer satisfaction is reflected in our Trustpilot reviews and industry recognition.

Get in Touch

Ready to start your move? Get a free instant quote or explore our specialised services below:

Get an Instant Quote Accreditations Removals to Australia Removals to Canada Removals to Dubai Removals to New Zealand Removals to South Africa

The UK's Most Trusted International Moving Company

Written by the company

We're Committed to Our Customers!
At John Mason International, we treat every move as if it were our own. With over 140 years of experience and the prestigious King's Award for Enterprise, we guarantee a seamless, stress-free moving experience worldwide. From expert packing to secure shipping, your belongings are in safe hands.

Contact info

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Award-Winning International Moves

Proud Recipient of the King's Award. Get Your Free Quote!

4.8

Excellent

TrustScore 5 out of 5

637 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Officer and Delivery Services

The lady in your office, Toni, was exceptional. Very friendly and helpful. Nothing was too much trouble.

The driver and his assistant were also exceptional. They delivered my packages with a smile and helpful attitude. They also made me feel as if nothing was any trouble.

28 January 2026
Rated 5 out of 5 stars

Excellent service

They were friendly, helpful and very efficient. They helped make a stressful move go smoothl, from the office contacts to the removal crew.

2 February 2026
Rated 5 out of 5 stars

Brilliant communication

all the way through, communication was exceptional. Craig was very accommodating with all of my changes and queries, Michelle and Gill were great with advice and timeframes

27 January 2026
Rated 5 out of 5 stars

Very reliable

Very reliable, world-class service, with friendly staff and excellent communication re delivery and timeframes. Everything arrived safely and I would definitely recommend the company.

13 January 2026
Rated 5 out of 5 stars

I can’t recommend John Mason more highly

I hired John Mason to move boxes of personal belongings from the UK to Portland, Oregon. They were excellent in every way.

Particularly, they were responsive and polite communicators. I was always able to contact them via email or phone. Jade was patient and helpful with my initial inquiries. Michelle provided a detailed final quote. Chris coordinated the pickup, airfreight, customs forms and delivery with only one glitch. The glitch was efficiently corrected and Chris was appropriately flexible about adjusting the delivery date according to my wishes.

The sub-contractors John Mason hired here in the US were also communicative and efficient. The delivery time from the UK warehouse to my door took just one week! My belongings were well crated and arrived exactly as I boxed them. I have unboxed my belongings and there was no damage whatsoever.

I can’t recommend John Mason more highly.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Moved household goods from Australia to…

Moved household goods from Australia to UK, and John Mason handled delivery to within UK.
I can highly recommend them for their communication of the process of my goods on arriving in UK and keeping me informed regularly with updates on delivery to me.
My contact Toni, was so wonderful.

7 January 2026
Rated 5 out of 5 stars

Highly recommend John Mason…

Would highly recommend John Mason removers. We moved from London, UK to Australia in August 2025. Our household things were delivered to our new house in January 2026, as advised via a shared container. The cost was somewhere in the middle from all the various quotes I received.

Communication, packing, unpacking was all seamless both ends. Everything was labelled clearly and packed securely. Thank you for helping make our move a little easier.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Removal Company

John Mason International handled the collection and delivery of my household items arriving from Australia.

They made my 1st Christmas back in the UK extra special by delivering my items on 23 December, their last day of work before the Christmas break.

I would totally recommend using this company. My contact was Toni in the Hutton office, she was extremely helpful and didn't mind my numerous questions. Thank you John Mason.

23 December 2025
Rated 5 out of 5 stars

Great company to deal with!

I found dealing with this company to move from Canada to the United Kingdom painless. The communications and personal touch was very reassuring and relieved me of a great deal of Stress!!
My point of contact was a lady called Mary, who helped me through any issues with customs and final delivery of my household goods.
I will certainly recommend them.

15 December 2025
Rated 5 out of 5 stars

Made Our Australia-to-UK Move Easy

We moved back to the UK from Australia. Needless to say we had a lot of stuff - half a 40ft container. John Mason International Movers made the unloading of the container at our premises easy. The 2 guys that did the job were hard working, courteous and took care not to scuff walls etc when fetching boxes in. I highly recommend John Mason International Movers to help with your move.

8 December 2025
Rated 5 out of 5 stars

Impeccable Service

From the moment we contacted John Mason for an estimate to the final day of our removal, we have been blown away by the friendly, approachable, efficient and professional service we have received from the JM team!

19 December 2025
Rated 4 out of 5 stars

To my pleasant surprise

To my pleasant surprise, the package was delivered exactly when expected. The delivery team promptly placed the 12 boxes on a cart, transported them via the elevator, and neatly arranged them in my apartment on the fourth floor. This service was highly appreciated.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service

We research various international moving companies and went with John Mason because their most recent reviews were very good.
A Zoom meeting was set up and we showed the amount of stuff that we needed to be shipped from UK to New Zealand.
The quote seemed quite reasonable.
Our main contact from this point was a guy named Chris Turton.
Chris was always happy to answer any questions we had as the date was set for our furniture to be collected over 18th and 19th November.
Two guys arrived at the agreed time (Steve and Paul) and worked extremely efficiently to get everything packed and loaded in good time.
We always felt reassured with this company and very satisfied with the service provided.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Service in UK was great

The service in UK was great, however in Sydney - not so much.

Kenny and Jude were amazing. They packed our stuff with care and diligence. Very organised and very little damage.

However, they partner with Allied here in Sydney and they were not as professional or caring. The Sydney Ops team was very unresponsive, and the removalist here only left all the boxes in the garage as opposed to in the required rooms or unpack the furniture and assemble the simple furniture. This was disappointing as it was written in the contract. I don't blame the removalist men for this, it was the office's responsibility to tell them what service I paid for. That said, they also said I had two months to claim insurance, when it is only one month (thankfully I checked again with the UK office!). This meant that they left me having to pay for a personal handyman, unpacking heavy furniture and moving my own boxes from the garage to the bedrooms.

I would give them three stars because of this - but giving them five because of the service in the UK (from quote, to Gill, Kenny and Jude).

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Experts - UK to Australia removal

My move from the UK to Australia was handled by John Mason International. It was a seamless experience. The managers in Liverpool were professional and knowledgeable experts. Communication was clear and responsive. The packers were efficient and careful. The Sydney handling company are well chosen too. I am pleased to recommend the company for your removal.

5 November 2025
Unprompted review

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