Invited
Found some good qualified tradesmen who take pride in their work and stick to the quote they give. My last experience was completely different. Sold me a pack of lies to get the job then couldn’t comp... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Invited
What I like is the easy way to find professionals to do the job. I selected a few local ones to me based in or around Exeter, but one came up based in Wales, who seemed to be happy to travel, but that... See more
Trueline Roofing Ltd responded to my enquiry very quickly. Ben assessed the job and gave us a quote which we accepted. He started immediately and did a fantastic job. He was professional and kept... See more
Invited
I have been using My Builder for 9 years now. I have always been delighted with the outcome. My requested jobs are done very quickly and always to a high standard. The site gives me quick access to so... See more
Absolutely horrific…..we ended up with Gary Skeoch GJS. Bathrooms he asked us to pay money in his bank fir materials £2300 he stole our money he has also stolen money from at least two others using m... See more
Company replied
Invited
I have used MyBuilder on 3 occasions. I have found the site easy to use with drop down menus suggesting different types of projects. I can then post my job describing what I need in a separate box.... See more
Disgusting company! Cannot understand where the positive reviews are coming from. Huge fees within a couple of days of opening the account, purely because a ‘potential customer’ states they’re inte... See more
Company replied
Had Josh and his brother Elliott over to do some plastering, excellent job, smooth as you like, worked well and cleaned everything up, even washed our shared drive, would have no issues with recommen... See more
Invited
Excellent app. Made finding an emergency plumber so simple. You can check out their previous jobs, look at previous customers reviews and chat with them before deciding on who to go with. They all giv... See more
too many dead leads, people just posting to get free information at the cost of tradesmen. TOO MANY NOT SERIOUS CUSTOMERS WHO LITERALLY POST JUST FOR GETTING FREEBUE INFORMATION ABOUT STUPID THI... See more
Company replied
Invited
Kevin Buchanan (plumber) completed a really necessary repair on our cold water main.A valve was constantly dripping in our hot water tank cupboard.He also replaced some elbows and piping. Good job al... See more
Dawid did an excelent job of replacing an old cloakroom and toilet with a modern cloakroom, toilet, sink and radiator. All plastering, wiring, plumbing, tiling and flooring completed to a high standa... See more
EXCELSIOR FENCING - Gordon has just completed installation of a new feather 6' high boundary fence approx 20 metres long. His workmanship is first class, a very hard working, reliable chap, who has a... See more
Derron Tiled a floor for me with expensive tiles he was a perfectionist. Job extreamly well done & quickly & efficient. He Was very well mannered. Also reasonable priced compared to other quo... See more
MW Plumbing of Shifnal. Mark is an excellent plumber, highly knowledgeable and trustworthy. He is reliable, always turning up on time, very hard working, never leaves a job half finished and always le... See more
Tom did an excellent job mounting my TV on the wall. He was punctual, professional, and made sure everything was level and secure. He worked efficiently, cleaned up after himself, and even gave me tip... See more
Invited
Needed to find an electrician to fit a ceiling fan/light. Went through a very easy process to outline the work required and was then offered a list of potentials. Within half an hour of placing my jo... See more
Invited
Used 2 times now and prefer this to other sites. Your personal details are not revealed - the tradesperson shows interest and you contact them via the site. No spurious calls or texts which makes m... See more
I can not recommend jjj building solutions enough. My bathroom looks absolutely fantastic. Julius was not phased by the tricky bathroom that needed removing and took this difficult job in his stride.... See more
Invited
In this modern day, how do you find a reliable tradesperson, .. especially when you are in a new area? Word of mouth only goes so far. My Builder supplied a list of potential people/companies to u... See more
Invited
A good tool for tradesmen and consumers to help filter and choose. Managed to find a couple of reasonable to good tradesmen but also found a terrible one. This is where my builder fails. The issues... See more
Company replied
Anyone can post fake jobs and fake shortlists without any id check. They don't charge for customers wich waste and take our money from pocket they charge just the traders!!! You have to charge £2-£5 f... See more
Company replied
Been with my builder for 2 years now and constantly having to pay out ridiculous prices for job leads which I seem to always get ghosted from. I am going up against 8-10 other trades for a job which o... See more
Company replied
One of worst company for trade people. Avoid like fire 🔥. They charge just for give you contact to potentially client ( most of case information is not correct, client change maind or not answeri... See more
Company replied
I feel its 50 /50 with jobs but the price for leads i feel are way too much gor simple jobs and leads fir bathrooms are as much as £40 with no limit to how many times a customer can short list you w... See more
Company replied
Dissapointed compagny, Way of fee they chargé for the leads ( anywone who's selected from the costumer, not only one Who got the Jo☝️! Almost one week have ask to close my account and still no rep... See more
Company replied
unfair charges & no real support. MyBuilder charged me nearly £200 just for clicking on jobs that turned out not to be real. The so-called customers never replied. It feels like fake leads a... See more
Company replied
I posted a job, and I shortlisted 6 companies within 10 miles of my home address. Companies as far as 30 miles away contacted me. Within 5 minutes of posting the jobI recieved a phone call, strange ho... See more
Company replied
I had a very disappointing experience with this job lead finder. It feels like they’re more interested in making money than actually helping people find work. I ended up paying around £1,000 in... See more
Company replied
My issue is with the company itself. You cannot let clients shortlist too many people and end up charging those shortlisted when these clients end up picking someone else (via word of mouth). My partn... See more
Company replied
MyBuilder isn't bad until something goes wrong. If you get a cowboy who takes your money and doesn't do the job correctly (as happened to me) you are totally on your own. MyBuilder says on their site... See more
Company replied
Invited
Garden Tidy front and rear of property Contact was made with myself straight after my request for assistance was posted on site. Job was completed same day and was excellent in every aspect as the... See more
Invited
Fiddly to use efficiently... there should be a shortlist to say the job has been allocated to stop further trade queries which can get confusing very quickly... Its irritating to be having... See more
Invited
Fàbio was brilliant. Arrived on time did the balancing of the washer so no sound to speak of on a 16000 spin. Whilst testing noticed some unit doors out of allignment so fixed them. Also looked at and... See more
As a gas engineer on there site they advice there customers to shortlist as many tradesmen’s as possible. Customers not aware that a tradesman’s gets charge about £10 each time. Customer lists one job... See more
Company replied
Invited
This is the 3rd time I’ve used MyBuilder to find workmen ranging from plastering to plumbing in different areas. All the guys I’ve used have been polite, clean and professional at competitive prices.... See more
Invited
I have now used MyBuilder several times for various jobs, including electrics, plumbing, carpentry, waste removal etc. Each time I have found a suitable Company to carry out the work at a fair price... See more
If you are a tradesperson do not use. Ridiculously overpriced leads that I’m not even sure are genuine. The customers do not care how many people they shortlist and when they do they get trades to com... See more
Company replied
Invited
The gentleman we used was called Pete he was a true professional papered one room . He was tidy did a fantastic job and would definitely recommend him . And very pleasant you could talk to him with an... See more
Invited
Was a last minute job.....laying laminate, replacing internal doors and wood panelling in my hall (which looks absolutely fab!!)so it was a bit of a rush (on my part 🙈) Mark was amazing and nothing... See more
Scam, targeting decent trades. They are full of handymen plus when you get a lead they charge you a crazy amount, then some random messages you asks a load of questions like they are interested then s... See more
Company replied
Invited
I asked for someone to supply and fit a new kitchen sink, and within an hour I had various traders contacting me stating they would be interested. The result is that after only a week the job has been... See more
Invited
Shokirchon and team have done an excellent and proffessional job painting our hallway, living room and bedroom. The work was done very carefully with great attention to detail. Everthing was comp... See more
Company details
Written by the company
Hiring a tradesperson when you need one isn’t always easy. MyBuilder is the reliable way, helping you hire the right tradesperson for your job. Post your job for free to access tradespeople with the skills you need and get responses from those who want to do it. You choose who you want to chat with. Thanks to MyBuilder's feedback system, you can read reviews from previous customers, allowing you to make an informed choice about who to hire. Review profiles, work history and feedback before making a decision about who to chat with. Only tradespeople you have chosen can contact you.
MyBuilder.com
Written by the company
- ✓ Post a job for free
- Post a job and MyBuilder alerts relevant tradespeople in your area. It’s easy and it's free.
- ✓ Tradespeople respond
- Get responses from suitable tradespeople who are interested and available.
- ✓ Review and choose
- Browse profiles, work history and feedback before choosing who to share your details with.
Contact info
United Kingdom
- [email protected]
- www.mybuilder.com
4.3
Excellent
55K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Love our new ensuite!
Joe has made an excellent job of our ensuite. He's been professional and hard working throughout. We've been stung so many times by cowboys, Bawtry Heat have been a breath of fresh air! Knowledgeable, professional, tidy, organised, value for money and much more. Can't praise this company enough, we will be having Joe back to refit the family bathroom shortly!
12 February 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
useless
useless, didnt verify my customers reviews yet and it's been over one month.
11 February 2026
Unprompted review
Reply from MyBuilder
Hi Mohamed,
Thank you for leaving your review.
After taking a quick look into this matter for you, I can confirm that we contacted you 10/01/26 regarding your review submissions.
Therefore, if you require any further clarity on this matter. Feel free to reach out via our contact form below to allow us to assist further.
https://support.mybuilder.com/s/contactsupport
Kind Regards,
The MyBuilder Team.
Invited
Clean and efficient,thank you lads.
10 February 2026
Invited
My builder is a good platform to start with
My builder is a good platform to use. It's fairly easy to navigate around the site and request the builder you need. It's also good how they are able to find reputable builders for your job and recommend the same.
10 February 2026
Invited
A very useful mechanism to find people…
A very useful mechanism to find people who are interested in doing the work you need.
10 February 2026
Invited
MyBuiklder provided a list of plumbers
MyBuilder quickly provided vme with a list of plumbers able to do the plumbing job in my house.
10 February 2026
KAT Plastering
Kat Plastering turned up on time.Clean and tidy.
Competive quote,
Will be the first to contact iof any more plastering required
10 February 2026
Unprompted review
Invited
Invited
Disgusting company
Disgusting company! Cannot understand where the positive reviews are coming from.
Huge fees within a couple of days of opening the account, purely because a ‘potential customer’ states they’re interested but then their account closes or they don’t answer the phone. One customer stated they’re interested had 5 houses, so I incurred in a £46 fee based on that- to find it was just one house and the customer again just didn’t reply nor respond. They’ve also not accepted my positive reviews despite sending evidence. Oh and I’ve now requested to close the account but heard nothing.
Steer clear.
1 February 2026
Unprompted review
Reply from MyBuilder
Hi Kirsty,
Thanks for your review.
I am sorry to hear that you are not pleased with the service that MyBuilder provides.
Just to give you some further clarity on the MyBuilder fee process, MyBuilder is a warm lead service and we never guarantee that you will win every job that you are shortlisted for.
It is also free for you to express interest in a new lead, but if the customer chooses to share their contact details with you (shortlist) then we charge a shortlist fee.
When you're shortlisted, we exchange your contact details with the customer's contact details so you can reach out to them and discuss a quote to give you a chance of winning the job.
That is the service we are providing and the service you agreed to when you registered to join MyBuilder.
I understand it can be frustrating when you are unable to win your first few shortlists. But the overall goal of the site is that once you win your first few jobs, you will gain a lot more from the site than you spend.
We do also have a refund process in place. Therefore, if you wish to dispute any fees that have been charged on your account, please feel free to submit your refund requests via the link below and the correct department will be happy to assist with this.
https://support.mybuilder.com/s/contactsupport
Kind Regards,
The MyBuilder Team.
Invited
Had5 offers
Had5 offers, checked prices, no problems with that accepted one offer principally because he could start straight away
10 February 2026
Invited
Very prompt service and job completed…
Very prompt service and job completed well. Very happy.
7 February 2026
Five star and 93% Sattisfaction ? You are kidding me! Try calling yourself.
Not quite sure where the 5 star and 93% positive reviews are coming from but as an electrician registered with my trader, I have to say that it is impossible to contact the company by phone and messages to support are rarely answered satisfactorily.
My experience over three months of calling them and emailing the support service via the online messaging service before chucking the towel in is that the their phone line is either engaged or the phone rings out. I have never managed to speak to anyone. As far as responding to messages, it feels like you are exchanging emails with someone that has set responses and no real answers of ability to help.
In my time with them, Customer service was non existent and support assistance is zero. The business model is that the customer is not charged for entering a job they need doing, MyTrader publishes it on their board, you, the trader expresses interest and in the leads that are published and if the customer ticks on your expression of interest you are charged a fee + VAT. Multiple traders usually click on leads and express interest and are charged so it is in the interest of MyTrader to have as many traders as possible express interest on a lead and customers to request a quotation from as many traders possible as it is all money in their pockets.
Here is the twist, if the customer decides he no longer wants to do the job or decides to post it somewhere else, the traders that have expressed interest are stuffed with a fee and no job. For the trader it is a loser all round. For the customer if he really is a customer, no prob, just post another job.
This is not explained properly and leads to traders building up massive charges very quickly. What a joke. The biggest joke of all is that should you find a lead was a complete waste of time, you are expected to take a credit which you can use against another lead rather than a refund.
I have brought this up as it is against the online selling regulations which state that a customer must be given a choice of a credit or a refund, it is up to the customer to chose and cannot be forced to take a credit.
Terrible company just after your money so beware!
Please look at response which will give you an idea of the type of people you are dealing with.
It is a standard response, select the negative reviews (and probably others) and most of them have this standard letter in response to complaint.
It is one of their standard letters, there is not personal touch, it does nothing to address the issues that i raised.
For your information the law on selling services or goods on line is as follows:
Online/Distance Selling:
You have a legal right to cancel within 14 days and receive a full refund (not a credit), including original delivery costs.
Key Takeaways
Faulty Goods or services :
You can demand a refund. Do not accept a credit note if the item is broken or service is not delivered.
'No Refund' Signs:
Any sign or policy stating "no refunds" or "credit notes only" is invalid under the Consumer Rights Act 2015 if the item is faulty or if service is not as described or not fit for purpose.
Refusal to Refund:
If a trader refuses to give a refund for a faulty item or a service that cannot be delivered you can report them to Trading Standards.
The service of providing real leads for traders that MyTrader claims to do is "not fit for purpose" and certainly "not as described" as on multiple occasions there is no customer on the other end of a lead. The leads are never verified or checked and more than often are not customers looking to have work completed or done. Obviously, it is difficult to prove this but looking at MyTrader complaints highlights this is a major issue encountered by many traders.
1 February 2026
Unprompted review
Reply from MyBuilder
Hi,
Thanks for your review.
I am very sorry to hear that you are dissatisfied with the service that MyBuilder provides.
Just to clarify, MyBuilder does not have an inbound contact number.
Therefore, there is no direct number that you can call to reach our support agents.
If you would prefer a call to discuss any details of your account with us instead of an email, we request that you contact us directly via our contact form to arrange this and allow the relevant agent to call you directly.
To give you some further clarity on the MyBuilder fee process, MyBuilder is a warm lead service and we never guarantee that you will win every job that you are shortlisted for.
It is also free for you to express interest in a new lead, but if the customer chooses to share their contact details with you (shortlist) then we charge a shortlist fee.
When you're shortlisted, we exchange your contact details with the customer's contact details so you can reach out to them and discuss a quote to give you a chance of winning the job.
That is the service we are providing and the service you agreed to when you registered to join MyBuilder.
Our shortlist fees process and refund process is made clear in our terms and conditions.
I understand it can be frustrating when you are unable to win your first few shortlists. But the overall goal of the site is that once you win your first few jobs, you will gain a lot more from the site than you spend.
If you require any further clarity on any MyBuilder process, feel free to contact us directly via our contact form below and we can provide any additional information that you may require.
https://support.mybuilder.com/s/contactsupport
Kind Regards,
The MyBuilder Team.
Dissapointed compagny,
Dissapointed compagny,
Way of fee they chargé for the leads ( anywone who's selected from the costumer, not only one Who got the Jo☝️!
Almost one week have ask to close my account and still no reply, account still open,
Stay away from them!!!
5 February 2026
Unprompted review
Reply from MyBuilder
Hi,
Thanks for your review.
Just to give you some further clarity on the MyBuilder fee process, MyBuilder is a warm lead service and we never guarantee that you will win every job that you are shortlisted for.
It is also free for you to express interest in a new lead, but if the customer chooses to share their contact details with you (shortlist) then we charge a shortlist fee.
When you're shortlisted, we exchange your contact details with the customer's contact details so you can reach out to them and discuss a quote to give you a chance of winning the job.
That is the service we are providing and the service you agreed to when you registered to join MyBuilder.
I understand it can be frustrating when you are unable to win your first few shortlists. But the overall goal of the site is that once you win your first few jobs, you will gain a lot more from the site than you spend.
If you would like help with closing your account, please log in to your account and contact us via the link below to allow us to assist with this.
https://support.mybuilder.com/s/contactsupport
Kind Regards,
The MyBuilder Team.
Invited
Getting the job done
I like My Builder.com. I post the job I would like done, with site photos, and I immediately get a list of potential tradesperson. I like that I can read their individual reviews and get a feel for how they work. I have used the site four times, with a good experience each time. I like to choose at least three responders and get quotes from each. I like the messaging service to contact people but like to speak to them in person, when making my final choice.
1 February 2026
Invited
A very good professional
A very good professional, with nice and polite manner did the job to perfection, would use him again and definitely recommend him to others. Mybuilder is excellent for handyman and any other jobs!
9 February 2026
Good job 👍🏻 polite to work with
Good job 👍🏻 polite and helpful to work with.
8 February 2026
Unprompted review
Reply from MyBuilder
Hi Nasima,
Thanks for taking the time to post your review.
It's great to hear that you have had a positive experience with your hired tradesperson via the MyBuilder platform.
Kind Regards,
The MyBuilder Team.
Invited
I use MyBuilder as my go to place when…
I use MyBuilder as my go to place when I need any work doing on my home. Each time I have had 3 quotes for the job and the person selected has been great. I will definitely continue to use them and recommend them to friends.
9 February 2026
Invited
A good tool for tradesmen and consumers…
A good tool for tradesmen and consumers to help filter and choose.
Managed to find a couple of reasonable to good tradesmen but also found a terrible one. This is where my builder fails.
The issues I had with the roofer weren’t able to be resolved via my builder so always remember this when going ahead
9 February 2026
Reply from MyBuilder
Hi,
Thanks for taking the time to post a review regarding your experience on the MyBuilder platform.
I'm really sorry that you have been unlucky with one of your chosen tradespeope.
Hiring through us rather than through word of mouth can significantly reduce the risk of problems occurring, however, sadly there can be the odd occasion when things do not go as planned, hopefully, you can understand that this can happen regardless of how the initial contact was made.
When posting a job with us you have all the info at hand to help make your selection and also our support if you are ever unfortunate to face any problems.
I hope the above information helps to confirm the many benefits of using our site, rather than relying on other sources such as word of mouth to find a tradesperson.
Hopefully,, this has also cleared up any concerns regarding our vetting process and the service we provide to our users.
Kind Regards,
The MyBuilder Team.
Invited
Speedy Drive Refurbishment
Speed of whole process. It didn’t take very long to find a company that suited the job and who did a great job for a fair price.
4 February 2026
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