Nectar Reviews 27,919

The points rewards system is really slow to build up compared to Tesco which builds up much quicker I have been going to Sainsbury's for 30 years but now find myself using Tesco more even though it me... See more

Received email say Points used, I'm currently abroad so it's not me and my card is safe. Live chat is not straight forward and clearly there's a tick list. Hopefully the promised new account and reim... See more

Thanks to the email sent to me by Nectar company early this week l noticed there has been most unusual activity - ie 500 points disappeared. Furthermore, since yesterday, for no explanation at all,... See more

I got a notification on the app about a bonus points game for a shop at Sainsbury's. I opened it within seconds, but the game did not present itself. I contacted them, but they wouldn't do anything.... See more

Significant purchases, 3 in total, all tracked but points never paid. Chat help is useless. Comprehension poor and zero action. Raised a formal complaint via resolver….dreadful from nectar….just ask... See more

I made a booking through Agoda in August last year that got me 3336 points, I have constantly chased these points, I keep getting told that they are escalating the issue but up until now after numero... See more

Suddenly stopped working, impossible to contact them, live chat demands loads of data, phone line holds 15 mins before speaking to someone, then again tons of data demanded, then they said 'yeah we ha... See more

Spoke with bhubon maity on the chat line as my points had been stolen in a store nowhere’s near where I live despite my nectar card never having left my possession. Bhubon assured me I’d get my point... See more

Fully paid for a TUI holiday in May 2025 and still haven't received my Nectar points. They confirmed I completed the transaction correctly and I had an email to say points arriving but none did. Conta... See more

Missing points Tried to use live chat to track down my missing points from insurance policy. Chat assistant (Nandita) is extremely unresponsive. So slow it seemed like they were going off to tra... See more

Contacted them via Chat. Issue regarding Nectar being resolved. Helpful contact at their end. The only issue was their display on iPhone, the page view was too large for the phone as text too small... See more

Well I have contact via customer support due to have nectar points stolen at mill fields esso petrol station Bilston.. and the customer support is absolutely shocking.. firstly the agent could not und... See more

Contacted Nectar on X. I had an issue with Nectar total spend points going to dormant account when using SmartShop. Agent Arunava asked me for further info, provided me with a reference number and a... See more

Each Friday I get an e mail from Nectar/Sainsbury telling me my Nectar offers are in. The good point is that the offers usually include some items we buy regularly. However, the really annoying point... See more

Ordered an Apple Watch with Argos but never received my nectar points. Live chatted with Sandip Chowdhury who told me I wasn’t logged into my Nectar account despite having email confirmation showing p... See more

very helpful customer service agent Trisha.. helped me to add my points that was not given by the till assistance at MFG WHITEFIELDS,EAST HAM, BARKING ROAD, as he forgot to before scanned my payment.... See more

hada problem with my nectar card contacted them and was abused by the agent who tole me to go suck my dads ****. 2 weeks ago and they havent done anything about it, trying to talk about it now been... See more

Such a shame the web site is glitch ridden I have contacted their "help" line about four times now and to be honest the "help" line is a joke being manned by foreign people with a CSE level of Engli... See more

The response has been ok. Nectar deactivated my account and removed the points! Then taking time agents response has been very helpful however, I am still waiting to see my points returned despit... See more

What a Halloween horror show! Customer service team via chat facility woefully slow and useless (unable to see Customers account details - so what's the point?), phoned through instead, on hold for 2... See more

Problem with Nectar link to Argos. Nectar custmer service abysmal, tried to complain ang got cut off, tried to send an email, Nectar doesn't accept emails. None of the partners work together. No one w... See more

I'm afraid I must join the list of customers, who regularly get fobbed off by customer service, whenever anything goes wrong 3 months, multiple complaints, and still no sign of the 7000 points t... See more

Chat service not helpful Phone changed, now not possible to log into account due to 2 step verification. Password change carried out, without an issue. No access to account due to forgotten... See more

Contacted Sainsburys re changes to accessing 'NECTAR PRICES'. Not helpful at all - basically if you aint got their APP ( so if you haven't got, or don't want a phone that does 'apps') you've ha... See more

I have been chasing nectar for over 18 months now for 3x points they offered as a promotion for booking a holiday through TUI. They've repeatedly fobbed me off, telling me its going to be credit... See more

Abysmal company, allow your points to be stolen, make you jump through hoops to get them back, you either have to contact an outsourced call centre in India somewhere where agents like Abhir Dey don’t... See more

Ripped me off for almost 5000 nectar points due to their rubbish tracking system. Customer service not interested & to be quite honest were the absolute worst - barely able to speak English & didn't s... See more

Utter shambles your data is not safe with this company. On two occasions now my points balance has been stolen ( no card lost) no explanation, refused to record a complaint whe I objected to re... See more

Going round in circles trying to get points added to my Nectar account . Emails , phone calls , being fobbed off , still no satisfactory answer . Tinny noisy phone line with lots of background no... See more

Utterly useless. waste of time trying the chat. couldn't be less interested if they tried. no better off for contacting the. completely frustrating interaction. Falls very short of anything resemblin... See more

Impossible to login. After entering email and password I get taken to a verification code step but the text message never arrives. After speaking to live chat for an hour, I managed to get one code th... See more

An awful, non-UK based call centre with very little knowledge. Entirely script-based, they lied to my face about sending a new card after points been stolen at a store 300 miles away from me. Ch... See more

There seems to be alot of people all of a sudden having fraudulent use of their Nectar points far from home recently. Keep seeing, like me, them being used in Nottingham. Is this a major security brea... See more

All our points stolen from account, half taken after fraud reported and card was supposed to be blocked. Sent new card but cannot register it, just get 'sorry, something went wrong'. Customer support... See more

I used some nectar points last year to get a "free" coffee at Caffe Nero - my plans changed and I didn't use it at the time. Now when I look in the Nectar app I see that they no longer use Caff... See more

Just received an email that we now have to unlock Nectar prices before we can access them. When trying to reply, to get clarification and ask other pertinent questions, they do not accept email conta... See more

I have given 1 star because I cannot leave a zero rating! I purchased flights with TUI via the Nectar app in October 2024 and returned from holiday in June 2025 and have been chasing the points... See more

Contacted nectar via live chat to get stolen points refunded, got disconnected and had to start from scratch.do these people not talk to each other? I think I’ll be using another supermarket from no... See more

Would give zero if possible. Trying to access account as it appears to have been hacked and customer service is no help at all. Particular computer says no like service goes to Avinandan who even thou... See more

Following a cloning of card a replacement was sent and the stolen points re credited. Looking at the other reviews seems a common problem. Having spent two days trying to register my replacement card... See more

Turns out their policies won't consider divorce causing issues between primary nectar account holder and seconday users.... so I lose my secondary card points... not vary open minded for Sainsbury's c... See more