Recommerce.com Reviews 9,086

I had received email confirming £42 for my trade in on 4th November, it is now 12th November and I haven't had anything. I have contacted support but have not received response as of yet. Update... See more

It was really good experience. It was really promising regarding payment within 48 hours. Literally I have never experienced like this type of fast payment. There is just one minor lack of... See more

very good experience claiming the 250 euro trade-in boost with the purchase of Google Pixel 10. Payment was on time. One thing they can improve is the relevance of the sent emails and the "ifs" tha... See more

I sent my laptop to Recommerce under the Microsoft trade in scheme at the end of November, and have today received payment into my bank account of the agreed price plus the Microsoft £250 bonus. It w... See more

I cannot understand why it takes nearly three weeks to assess my old phone and pay out. I spent the last two weeks chasing it and them saying they hadn't received it. 3 days after writing the abov... See more

A very easy to use service, quick process and payment paid direct to my bank within 24 hours. This is the second time of using Recommence and highly recommended them.

The whole experience was made nice and easy to do, the trade in discount, the sending phone in, apart from getting transfer of ownership certificate printed off was a bit of a pain but that's becaus... See more

They paid what was quoted without argument. They have an online tracking tool, great news, but there are few updates and no way to contact them. The process was much slower than anticipated.

The experience was good in terms of getting the refund however the problem is with the timelines mentioned. It took longer that the suggested time and no information or updated were shared. Also there... See more

I sent my iphone 15 on Saturday, by Thursday I got email of approval about the amount. Quicker than expected and full amount approved. Also hassle free and delivery for me was free as well.

Thank you support team. It is all refunded _______________________ The support team contacted me. Thanks.. After my issue resolved I will update my review. —————————-/— I ordered a refurbi... See more

The experience with recommerce was really good. Everything was on time and easy to do. I would recommend recommerce to anyone who wants to sell their old device.

I was not thinking that I would get the price like the evaluated but I was happy two receive everything what it said so very pleased

Super easy Process and I felt safe sending my laptop to this company. They accompanied the entire process in a transparent and quick matter.

It was so easy and a completely satisfying result to know that rather than being thrown away the valuable product is being used again.

I traded in my phone as part of a Microsoft scheme when buying a new laptop. The payment should have been for phone trade in value plus a bonus from Microsoft. The label productio... See more

Everything was very professional and on time. It was a very good experience to work with them.

Typical fakeshop. The sell returned products without checking if the item works and when you contact them they propane the answer till your guarantee is gone. Never buy in this shop. Service is also... See more

Scammers. Sent my Honor Magic6 Pro back in pristine condition. They quoted me £261 based on my declaration. Have offered me £198 because they claim it's appearance is not perfect as I declared. The ph... See more

Almost a month ago via the Vodafone Germany webpage I bought a refurbished Xiaomi mobile phone. Unfortunately one could not install an eSIM card and I immediately wanted to return it. For more than 3... See more

Scam Alert: I have tried to contact customer care multiple times but received no response. I purchased an iPhone 14 Pro Max 256GB (Space) from a website using the Vodafone name in Germany. This compan... See more

They took my Iphone 13 mini, as good as new with not even a single scratch, 80% battery life, promised to return 300 for it, then made me click a link fro 112, and promised to pay 150 (KPN Bonus) 14... See more

COLD BLOODED SCAMSTERS Sent my laptop under the trade-in program when I bought a new Microsoft. They acknowledged that my device was received early December back but has been absolute silence... See more

COLD BLOODED SCAMSTERS Sent my laptop under the trade-in program when I bought a new Microsoft. They acknowledged that my device was received early December back but has been absolute silence si... See more

Terrible experience, received trade in value, sent laptop nothing received back, kept chasing, 2 months later they said "we will offer £79 for your PHONE"!! I'm convinced they have lost my laptop, I a... See more

Recommerce received my trade-in device on 16/12/2025 but it is still being processed. I chased Mi and Recommerce but there isnt any further updates. 9/1/2026 - Could you please provide a estimated... See more

I traded in a Dell laptop (Intel Core i7, 10th generation) as part of a Microsoft Surface Laptop purchase. The agreed trade-in value was £156. Despite providing clear photos and... See more

UPDATE from my first review 5 days ago. After receiving the lower offer for my mint condition phone and rejecting it, absolutely no contact from this cowboy outfit confirming that they will r... See more

I strongly discourage from this platform. the phone battery stopped charging after three months without any external damage. Due to very minor damage on the protective glass put on the phone. It was n... See more

In case of an issue, company is very difficult to contact and seems to only take care of the procedure but not how the procedure went and or if it went right. Would be nice if they had a customer sup... See more

Traded in an iPhone 8. Their evaluation claimed it is an iPhone 7 and offered me a third of the original price. I did of course anticipate that they might adjust their offer after evaluating my trade-... See more

Sent my s24 mint condition phone. As a trade in for new honor phone. I was offered alot less what estimate was given. I have rejected the offer but they are not sending back my phone. More than 7 days... See more

I have traded-in a fully functional and working OnePlus phone with recommerce.com, the phone was checked thoroughly at Bouygues store as well. However, after sending the phone to recommerce, not sur... See more

Communication not good. Yes I did get my trade in but for a full 3 weeks when I contacted customer service I just got the runaround. First they said they didn't have my device 9 days after it had been... See more

My trade-in was dropped off by the postal carrier correctly, but it never showed up as being delivered on the status page of recommerce. This situation lasted for 9 days, and obviously, this gave me t... See more

Terrible company. They owe me money for a Google Pixel 9a Trade-In. I followed all steps correctly and then started a endless email chain to clarify what happened. They finally told me the case was... See more

Tried to use the Recommerce trade-in programme when buying a new Microsoft Surface computer. The expeirence has been a complete disaster. Mistakes, long delays or no responses at all from Recommerce c... See more

Update after company’s reply: (Your response contains several contradictions. On June 20th, one of your colleagues told me that no payment had been made yet. I also received a payment confirmation... See more

Scammers. I sent phone in way back in early December. They offered me a paltry £74. I videoed my phones condition showing the imei etc. I rejected the offer. They 'sent' it back to me in decembe... See more

Bought Surface laptops for me and my partner in the Black Friday sales. Traded in both our old laptops through the Microsoft deal with Recommerce. They have lost one laptop (a month after sendin... See more

I booked a trade-in for a damaged Microsoft Surface Studio computer and sent it in. It was received and the offer was validated on 07/08/25, and I was told that the money would be paid into my bank... See more

I have purchased phones through Refurbed.de many times without issue, which makes this situation particularly frustrating. In this case, it took Alloccazr / recommerce five days to inform me th... See more

I sent my device on the 10th of October, they received it on the 13th of October and they haven’t said anything since. I already sent them 2 messages, as there is no other way to contact them, and... See more

I have trade in my device through honor website on August 29 and sent back my trade in device and tracked returns show the device reached recommerce address on September 8.I am not receiving any c... See more

Don't trust this company. After one month they have finally received my package and promise to pay in 2 days after verrification. But finally this promises are again lies from recommerce because have... See more

I sent my phone and they finally recalculated to 0€ because the "screen/button are not working" the screen and the buttons works. I just have a small phantom phenomenon on the screen but it works per... See more