Spotify Reviews 5,261

TrustScore 1.5 out of 5

1.6

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the platform's subscription model, citing concerns over increasing prices and feeling compelled to pay for bundled services they do not want. People also report a negative user experience, particularly with the mobile application, mentioning issues such as slow loading times and frequent crashes. Furthermore, reviewers are unhappy about the app's functionality, including the inability to organize playlists effectively and the lack of desired configuration options. The general consensus is that the service has declined in quality, with many users considering alternative music streaming platforms due to these issues.

Based on these reviews

Rated 2 out of 5 stars

After years on Spotify, we’re leaving for YouTube Premium. Modern clean interface (Play next!), wider range of content including user-uploaded (great for hard to find tracks), and not charging for fea... See more

Rated 2 out of 5 stars

I am fed up of being the milk cow of Spotify. They are now increasing their family rate to $22. i just cancelled the subscription and am moving to Apple Music. The stock price is overvalued even af... See more

Rated 1 out of 5 stars

Complete utter dogshit. Had a grandfathered plan, tried to reverify status on a super old account and now I am being billed extra because that is the "new" billing. Why I'm being billed extra for the... See more

Rated 1 out of 5 stars

I'm listening to my Bob Dylan playlist and all of a sudden Roy Orbison starts playing. Why? Then another one they were plugging. You stupid people at Spotify are becoming autocratic and dictatorial.... See more

Rated 1 out of 5 stars

Had an account for years for music, and enjoyed the service on the whole. But they continue to up the price adding service I couldn't care less about and never asked for such as videos, podcasts an... See more

Rated 5 out of 5 stars

ok people need to stop hating on spotify because you can get the free version of spotify with unlimited skips some dumb asses just don't know that and when you get the free one you just need to be pat... See more

Rated 1 out of 5 stars

I bought spotify premium - to avoid ads - but apparently there are lots of ads in podcasts!!!! So now I have to see if I can find another provider so I can listen to my podcasts without stress and... See more

Rated 1 out of 5 stars

*!?$ Spotify. I used to make a little money off of Spotify - nothing crazy, like $100-200 a year. However, they decided to demonetize all music under a certain amount of streams in order to shovel mor... See more

Rated 1 out of 5 stars

- Spotify is also infested with AI slop, but at least it doesn't shove them under my throat. - Add to queue adds songs and albums after the currently playing song and not at the end of queue. - I... See more

Rated 1 out of 5 stars

I've been a paying Spotify user for over 10 years and I have deleted my account due to the heinous things Spotify (especially CEO Daniel Ek) has been doing and will probably continue to do. They have... See more

Rated 1 out of 5 stars

Never download the app on your phone because it's total despair, 1 hour to start, an hour to start a stream, another hour to stop a stream, an app that should only manage streams and instead it see... See more

Rated 1 out of 5 stars

Slow despite paying for premium, struggles to create playlists. Actively and clearly has taken money out of the general running to line their pockets and donate to warmongering. Unacceptable. Disgusti... See more

Rated 1 out of 5 stars

Been a Premium member since 2019, recently I have yet again been unable to play content on my mac, even with removing cache & remove app and reinstall fresh. Looked on the site to raise a support call... See more

Rated 1 out of 5 stars

Very disappointed with Spotify lately. The app keeps crashing and sometimes doesn’t even load songs properly. Too many ads on the free version, and even with Premium I’ve had songs skip or stop for... See more

Rated 1 out of 5 stars

would give 1 star if I could..bought a discount through Wowcher on 9 November got a Indian version...requested a UK version said they will update details that was 11 days ago nothing since .....£ 24 p... See more

Rated 1 out of 5 stars

The worst nightmare of this application is that users are treated as numbers. The lack of configuration options means that users are forced to accept changes that a team of kids or a profit-oriented c... See more

Rated 1 out of 5 stars

If you're planning to use spotify without paying for premium then good luck. They've made the app in a way that it is unbearable for free listeners, there's literally 3 ads back to back (like a minute... See more

Rated 5 out of 5 stars

Im confused, why spotify has only 1.7 rating:-? I mean, it's literally the most popular app to listen music nowadays, as its one the most comfortable ones. I dont think that soundcloud or apple music... See more

Rated 1 out of 5 stars

Careful about subscribing, last December i keep receiving emails that they have 4 months trial and i am eligible, then ofcourse i grab the opportunity but just end of January they already take money f... See more

Rated 1 out of 5 stars

I stopped my subscription with increased cost especially being 74 & it was such a chunk out of my Govt Pension. There were still ads and audible content was cut off partway through a book reading. L... See more

Rated 1 out of 5 stars

Spotify is a black hole. When you subscribe you can’t change your mind, even though you cancel your subscription, follow rules rightly, they keep take/steal your money, and they don’t being reachable... See more

Rated 1 out of 5 stars

"Enjoy the next 30mins add free" = one song then 3 adds!! After a two x 1.5 hr conversations with tech support including comprehensive screen grabs, their response was 'ill pass this to the devel... See more

Rated 1 out of 5 stars

Yet another new thing that we didn't ask for but gets shoved down users' throats: notifications on live events and tickets. Of course it's a money-related thing. More time wasted trying to find how to... See more

Rated 1 out of 5 stars

Spotify’s price hike feels like a betrayal to loyal users. While the platform offers great value with its massive library, the increase seems unjustifiable. As streaming prices climb, it leaves you wo... See more

Rated 5 out of 5 stars

I love absolutely music! Spotify makes it easy for us music lovers to create Playlists with all our favorite songs. You can organize your playlists with Folders, and combine your friends taste with Bl... See more

Rated 1 out of 5 stars

If I could give Spotify zero stars I would. I had Spotify for a couple of years and was paying for premium for about a year. Recently, I was bombarded with AI slop. Despite disliking every AI gener... See more

Rated 1 out of 5 stars

I have never wanted to end my life more. Spotify is inaccurate with all its wrapped and preys on children. “age is just a number” thats all fun and games till an 8 year old girl gets pregnant. We shou... See more

Rated 2 out of 5 stars

I enjoyed the premium service for a while, with the family option until they blocked me from adding someone - no explanation why. Had to jump through hoops just to speak to a customer service advisor... See more

Rated 1 out of 5 stars

If I could give zero I would. They don’t deserve any stars! I’ve been with Spotify for 7 years, I paid membership for family plan, for three days I contacted customer service two agents transferred me... See more

Rated 5 out of 5 stars

It's hard to believe that the most popular music streaming platform in the world has a 1-star average on Trustpilot. Still, my experience with Spotify has been great. Easy to access songs, easy to... See more

Rated 2 out of 5 stars

Honestly, Spotify’s customer service is just… bad. Every time I ask for help, they send the same copy-paste replies that don’t actually fix anything. It really feels like no one is actually reading w... See more

Rated 1 out of 5 stars

Was given 3 months free through Trainline so thought I’d give it a go. Trial was cancelled the following day without any notification. Contacted support and they said the system has cancelled it becau... See more

Rated 1 out of 5 stars

After I cancelled my subscription, they attempted to take money from my account seven times. Reaching them was incredibly difficult, and when I finally connected via chat, I only received copy-and-pas... See more

Rated 1 out of 5 stars

Spent more than two hours with 'customer service' today, only to be told that they have no control over their account system and that I will have to settle for being ripped off. I've never named and... See more

Rated 1 out of 5 stars

I ordered a few items from Pawcify which is obviously a subsidiary. Under Shopufy...I have been playing aemail game with ADAM from Pawcify I spent close to $300.00 and never ever got a tracking numbe... See more

Rated 1 out of 5 stars

I should have used amazon prime which comes with free music. bad customer service, basically was threatened that Maria form Spotify would end the chat with me because I was using a bad tone and made... See more

Rated 5 out of 5 stars

Spotify is truly Awesome. Not average, it's excellent. You can hear the complete survey of earthly music if you could ever live long enough. The naysayers and self styled critics should go back and up... See more

Rated 1 out of 5 stars

The choice Spotify gives you based on your playlist is extremely miserable. Every time I listen to my music and suddenly some generic stuff starts spilling into my ears, I know — choice is "carefu... See more

Rated 1 out of 5 stars

I just was able to finally use Spotify on my phone since I got earbuds to listen by myself peacefully, just to discover that half the possibilities are locked behind premium. Firstly, $12 a month soun... See more

Rated 1 out of 5 stars

Unable to play audio books in my region but it allows me to download them. Second time it’s happened this year after they update their app. Reach out to support and basically get sent around in circ... See more

Rated 1 out of 5 stars

I wasted literally half a day of my life trying to find an agent at Spotify who might know what they were talking about, but I failed. Spotify have a ruse whereby I cannot change from one Basic tari... See more

Rated 1 out of 5 stars

Welp another terrible review of Spotifys customer service. I was charge after I cancelled and told that I can’t be reimbursed even though I never used the services and today is when I was charged. Ove... See more

Rated 1 out of 5 stars

Spotify Premium is a scam for anyone who wants to listen to audiobooks. They make you think it’s included, then suddenly you find out — only after using it — that there’s a ridiculous limit of 15... See more

Rated 1 out of 5 stars

I used to really enjoy spotify but now my audiobook that I want in the middle of my series is 27 dollars what is that about so now switched all my audiobooks to Audible. Will now find another source... See more

Rated 1 out of 5 stars

Cancelled my premium subscription today after finding out that spotify has been charging me twice a month (on two different credit cards) for the past year. customer service is a joke. it's a chat wi... See more

Rated 1 out of 5 stars

Countless problems playing songs. Absolutely worthless app and you should probably be pirating music with how badly music companies and their programs get ran. People pay to get screwed over every sin... See more

Rated 1 out of 5 stars

SPOTIFY!!!!! An ad every two songs! Are you serious?!? I thought it was ads every 30mins. Can I not just get 30mins of bleeping peace?!? Surely that’s acceptable to ask for without paying ~ 30mins wit... See more

Rated 1 out of 5 stars

I opened up my Spotify app today and even tho I never listen to podcasts I had the Andrew tate podcast all over my front page, his ugly no chin having face just looking at me every time I open the app... See more

Rated 1 out of 5 stars

Spotify is my new Charity !!!! Forget about Oxfam UNICEF and all the authentic charities …. Spotify is my new charity ! Despite spending an hour on what passes for customer care with Spotify my... See more


Company details

  1. Music Store
  2. Hobby Store
  3. Music Management and Promotion
  4. Music Publisher

Information provided by various external sources

Spotify is a digital music service that gives you access to millions of songs.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

5K reviews

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Rated 3 out of 5 stars

Spotify

When using spotify its a easy interface to use but if you want to use it properly you have to have premium to get no ads which i personally think is unfair.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

THE worst .. breathe, think of kittens

THE worst company 'support' and 'service' possible. ALL DAY on Chat with no resolution, 5 so-called clueless agents, who implied in the end I was lying about an old hacked email address which I have no access to, and a Spotify account attached which I have no access to; for which I started paying. No Fraud section even exists. It is basically a scam. Stress inducing, terrible ethos. TIP: forget their chat, deal with your bank (dispute and block payments), uninstall and find a yoga class near a decent pub - if you value your sanity. Grrrrrrrrr.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

unfair

I am aware that you can get subscriptions and there is benefits to subscriptions but I am trying to get in a better mood after a stressful day and I go to change the song because I wasn't in the moody for the current one and it said "get premium Spotify to change songs anytime" excuse me WHAT . I at least should be able to change my song and it just ruined my whole mood I don't want to pay for a subscription just so I can change my music.🙃

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Sneaky monthly renewals

Sneaky monthly renewals, no payment reminders. CS is super unhelpful, they couldn't care less about customer satisfaction. Unethical and greedy company. Bye bye Spotify

11 February 2026
Unprompted review
Rated 1 out of 5 stars

The very worst sound quality ads, especially if you are paying for them. Job opening at Spotify for a new sound engineer because the sound engineer they have doesn’t know what he’s doing.

Every day I listen to Spotify, there’s sound engineer does not know or how to set the Mike / line level on the input for these commercials. All I ever hear is distortion, come on Spotify get your act together and get yourself a real sound man that knows what he’s doing obviously yours doesn’t.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Let down.

Had an account for years for music, and enjoyed the service on the whole.
But they continue to up the price adding service I couldn't care less about and never asked for such as videos, podcasts and audio books.
I asked if they could put me on a basic music only account of sorts and wouldn't because I hadn't had a 100% continuous subscription since basic launched. (I missed like 3 months due to tough times and couldn't afford it).
Such poor customer service.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

listening to my Bob Dylan playlist he suddenly became Roy Orbison

I'm listening to my Bob Dylan playlist and all of a sudden Roy Orbison starts playing. Why? Then another one they were plugging. You stupid people at Spotify are becoming autocratic and dictatorial. I don't want some spotty twenty year old thinking for me.
Also all my playlists were private. I've suddenly discovered they've all been made public. So I'm having to go through them all and change them back to private.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Zero Stars, AI Slop

If I could give Spotify zero stars I would. I had Spotify for a couple of years and was paying for premium for about a year. Recently, I was bombarded with AI slop. Despite disliking every AI generated song that came my way, I continued getting AI recommendations on my discovery channel. It got so bad that literally every song on discovery was AI generated. All of them sounded the same, had cringey album covers, awkward lyrics, and voices that never needed to take a breath. It's clear that Spotify doesn't care about humans or real creativity. AI ultimately harm real artists and I refuse to support a platform that cares more about promoting money-making algorithms than human creativity. When I listen to folk music, I want to escape, but when I hear AI creep into my playlist, it's an invasion of the safe space that real, raw music provides. It's hollow and flat. A machine cannot replace human creativity. Keep AI out of art. Since I switched to Coda music a few months ago, I haven't encountered a single AI song. I will never use Spotify again.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Spotify is perfect

ok people need to stop hating on spotify because you can get the free version of spotify with unlimited skips some dumb asses just don't know that and when you get the free one you just need to be patient like if you have a crappy macbook from 2012 you can't be blaming spotify for loading. and Spotify is literally free with unlimited skips and two or less ads between playlists. and it has a 1.7 rating because some dimwitted people give bad reviews and then use spotify because that's how f*@king stupid they are.

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Charged after I cancelled my subscription

After I cancelled my subscription, they attempted to take money from my account seven times. Reaching them was incredibly difficult, and when I finally connected via chat, I only received copy-and-paste responses with no real help. I now have to go through my bank to request a chargeback for the money they have taken. I’m beyond frustrated with companies continuing to get away with such poor customer service - there seriously needs to be legislation to stop this.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

I love absolutely music!

I love absolutely music! Spotify makes it easy for us music lovers to create Playlists with all our favorite songs. You can organize your playlists with Folders, and combine your friends taste with Blends. Absolutely love Spotify and fine a new favorite song everyday!

6 February 2026
Unprompted review

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