Sunweb.nl Reviews 9,309

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

+++ Nice deal for a one week ski holiday in Saint-François-Longchamp (France). Apartment, ski-pass and internet access included. ++ Also parking space included. Though ... some (Dutch) driver... See more

Company replied

Rated 5 out of 5 stars

I wanted to say a huge thank you to Evi who helped me a lot with adding a passenger (a kid) to the existing non-changeable booking for 9 people. She was very professional and I am really happy that... See more

Company replied

Rated 5 out of 5 stars

From the moment we arrived, we were warmly welcomed by Sibora, Maria and Dimitri – three amazing people who are always ready to help and make you feel at home. The accommodation was excellent a... See more

Company replied

Rated 3 out of 5 stars

Well organized by Sunweb as we are used to. However the apartment complex Saalback Residence by Vaya is poor and ladies at frontdesk are not willing to fix problems indicated. We have stayed at v... See more

Company replied

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Company details

  1. Travel Agency
  2. Ski Holidays

About Sunweb.nl

Written by the company

Bij Sunweb boek je het hele jaar door vakanties. Of het nu om een zomervakantie, wintersport of zonvakantie in de winter gaat; bij Sunweb vindt je het perfecte vakantieadres.

✔️ Laagsteprijsgarantie
Waarom meer betalen voor dezelfde zonsondergang? Bij Sunweb boek je altijd je vakantie voor de beste prijs. Dit betekent dat als je dezelfde reis bij een andere touroperator voor een lagere prijs vindt, wij het verschil terugbetalen. Bovendien ontvang je een voucher van €100 voor je volgende vakantie.

✔️ Gratis omboeken
We begrijpen dat plannen kunnen veranderen, daarom geven we je de vrijheid om je reis tot 6 weken voor vertrek gratis om te boeken. Nog meer flexibiliteit nodig? Met onze premiumoptie kun je tot 2 weken voor vertrek omboeken – zo kun je ontspannen nog vóór je vakantie begint.

✔️ Sunweb Only
Met Sunweb Only geniet je van een unieke vakantie die je nergens anders vindt. Deze exclusieve selectie pakketreizen is met zorg samengesteld en biedt jou een onvergetelijke vakantie-ervaring voor de beste prijs. Ontdek het zelf en beleef een reis die alleen bij Sunweb te boeken is.

Contact info

Tot €400 vroegboekkorting per persoon

Boek nu en ontvang tot €400 vroegboekkorting per persoon.

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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Rated 4 out of 5 stars

I always use Sunweb

The easiest way to go skiing! Super simple , all details provided, everything taken care of, the only thing you have to do yourself is pack!

24 January 2026
Rated 5 out of 5 stars

Thanks to Evi, excellent service

I wanted to say a huge thank you to Evi who helped me a lot with adding a passenger (a kid) to the existing non-changeable booking for 9 people. She was very professional and I am really happy that in the end it was possible to add a child, who really wanted to go on this trip with us! Professional and kind attitude, thank you!

Kind regards,
Yuliia Dyshko

9 January 2026
Sunweb.nl logo

Reply from Sunweb.nl

Dear Yuliia,

Thank you so much for your wonderful review! We’re delighted to hear that Evi was able to help you add a child to your booking and that everything worked out for your trip. 

We’ll make sure to pass on your kind words to her, sure she’ll be thrilled to hear your feedback!


We wish you and your group a fantastic trip and hope to welcome you again in the future.

In name of Sunweb, I would like to wish you a lovely week ahead.

Kind regards,
Team Webcare Sunweb


Rated 5 out of 5 stars

Booked a holiday to Tunisia with

Booked a holiday to Tunisia with Sunweb. very satisfied with the customer service. Sunweb always had representatives to help us during holiday. Very informative about local do's and do not's

11 May 2025
Sunweb.nl logo

Reply from Sunweb.nl

Dear Rajeev,

Thank you for your lovely feedback! 

We’re thrilled to hear you were satisfied with our customer service and that our representatives were helpful during your holiday. It’s great to know that the local tips made your stay even more enjoyable. 

We hope to welcome you on another Sunweb holiday soon!  Have a lovely weekend.

Kind regards,
Evi
Team Webcare Sunweb


Rated 5 out of 5 stars

Excellent holiday

Excellent holiday, great resort

26 September 2025
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Reply from Sunweb.nl

Dear Richard, 

Thank you very much for your positive review. We are delighted to hear that you had an excellent holiday and enjoyed the resort. We hope to welcome you again in the future. 

Kind regards, 
Jelisha
Team webcare


Rated 4 out of 5 stars

Sunweb

prima website!

24 November 2025
Sunweb.nl logo

Reply from Sunweb.nl

Beste Philip,

Bedankt voor het achterlaten van jouw 4-sterren review!

We zijn blij te horen dat je zo tevreden bent over je gemaakte boeking bij Sunweb en over onze webiste. We zien je graag een volgende keer weer terug op een van onze mooie bestemmingen.

Ik wens je alvast een fijne vakantie!

Met vriendelijke groet,

Olivier
Team Webcare Sunweb




Rated 5 out of 5 stars

Overall very easy experience.

Overall very easy experience.

2 December 2025
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Reply from Sunweb.nl

Dear Lina,

Thank you for your review! We’re happy to hear you had an overall very easy experience. 

We hope to welcome you again soon! 

Kind regards,
Evi
Team Webcare Sunweb


Rated 3 out of 5 stars

Children not with parents on plane

Loved the trip and hotel. Unfortunately they put my 9 years old on the other side of the plane both flights. This is not ok. I had to make quite a discussion to get this corrected at the airports. Not a great way to start or end your holiday....

5 October 2025
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Reply from Sunweb.nl

Dear M. Hogeweg, 

Thank you for sharing your experience. 

We are sorry to hear this. The seat reservation is a service the airline provides. We do not have any influence on this. If you did not make a seat reservation or were not able to make one, the airline is not obligated to seat children next to you. 

Kind regards, 
Nashka
Team Webcare 


Rated 5 out of 5 stars

Easy scribing outings

Easy to sort the type of vacation you want. Easy to add and change options in the website.

28 October 2025
Sunweb.nl logo

Reply from Sunweb.nl

Dear Dana,

Thank you for your 5-star review!
We’re so happy to hear that you found it easy to sort and customise your holiday on our website!
At Sunweb, we want planning your trip to be as simple and flexible as possible, so you can focus on the fun part, looking forward to your well-deserved holiday.

Kind regards,

Natalia
Team Webcare Sunweb

Rated 5 out of 5 stars

Good Service

Everything went well.

There was an issue with a flight, and the SunWeb team was able to fix it. So no complaints. :)

29 September 2025
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Reply from Sunweb.nl

Dear Sir/Madam Serrador,

Thank you so much for sharing your experience!
We’re delighted to hear that everything went well and that our team could quickly resolve the flight issue for you.
It’s great to know you were satisfied with the service.
Thank you for your positive feedback; we really appreciate it!

We hope your holiday was relaxing, enjoyable, and full of great memories!

Kind regards,

Natalia
Team Webcare Sunweb

Rated 5 out of 5 stars

Felt Like Home – Amazing Hotel with Wonderful Staff

From the moment we arrived, we were warmly welcomed by Sibora, Maria and Dimitri – three amazing people who are always ready to help and make you feel at home.

The accommodation was excellent and the breakfast was delicious. Every morning, Elisabeth greeted us with a big smile and great service, together with the lovely lady clearing the tables and serving coffee.

By the pool, Alex, Mike, Adriana and Grasiel made sure we had everything we needed – friendly faces, great service and tasty dishes. Even the cleaning lady deserves a special mention for her kindness and care.

We stayed for a week, but it truly felt like we had been coming here for years. A fantastic hotel that we can wholeheartedly recommend! 🌞

17 October 2025
Unprompted review
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Reply from Sunweb.nl

Dear Willem,

Thank you for sharing your experience with us. We are happy to hear you are satisfied with our service!

Kind regards,
Nashka
Team Webcare

Rated 1 out of 5 stars

Scammers!!!

They are only cheating to pay more, that's all they are interested in.

22 September 2025
Unprompted review
Sunweb.nl logo

Reply from Sunweb.nl

Dear sir/madam, 

We’re sorry to hear about your concerns. At Sunweb, we strive to provide transparent pricing and excellent service to all our customers. If you have experienced any issues or feel something is unclear, please reach out to us directly so we can assist you and clarify any misunderstandings.

Your satisfaction is very important to us.

Kind regards, 
Jelisha
Team webcare

Rated 5 out of 5 stars
Sunweb.nl logo

Reply from Sunweb.nl

Dear Kaybee, 

Thank you so much for your positive feedback! We’re delighted to hear you had an overall great experience. We look forward to helping you with your next trip! 

Kind regards, 
Jelisha
Team webcare


Rated 4 out of 5 stars

First time booking wih Sunweb

Pictures were good, description of the area more than sufficient, and details about the apartment size and layout were very useful. I struggled a bit with booking multiple apartments, it took a while to understand how this worked for the number of people in our party.

16 September 2025
Sunweb.nl logo

Reply from Sunweb.nl

Dear Robert, 

Thank you very much for your detailed and valuable review. We're pleased to hear that the photos, the description of the surroundings, and the details about the apartment were helpful in making your choice.
We understand that booking multiple apartments can sometimes be a bit confusing, especially for larger groups. We appreciate your feedback and will use it to improve the clarity and user-friendliness of our booking process.

We hope to welcome you again in the future!


Kind regards,
Jelisha
Team webcare

Rated 4 out of 5 stars

The hotel is great

The hotel is great; we had the all-inclusive concept, and it was fantastic. The food offers something for everyone, but it's always the same, as we noticed during our 12-day visit. Playa del Ingles is a bit boring because there's not much to do, and the entertainment district is very dated.

The staff at the Bull Escorial and Spa are fantastic and go out of their way to please you. The hotel facilities are also top-notch.

A dont-do is the sparkling tour offered by Sunweb, among others. It's a complete waste of money. The tour guide is one of the most boring people I've ever encountered on a tour; they have absolutely no passion for the island. During the tour, you only have 10 to 25 minutes to explore the places you stop at.

Because our tour was running late, we didn't eat until 3:15 PM, and initially, they only wanted to give us 25 minutes.

The Sparkling tour is therefore highly not recommended, a waste of your money.

5 September 2025
Unprompted review
Sunweb.nl logo

Reply from Sunweb.nl

Dear P. Robben,

Thank you for your 4-star review!

We're glad to hear you enjoyed the hotel, the all-inclusive concept, and the friendly staff. We're sorry to hear the tour did not meet your expectations. We take your feedback about the Sparkling Tour seriously and will share it with the relevant team to help improve our services. Thank you for sharing your experience! 


We hope to see you back soon.

Kind regards,

Olivier
Team Webcare Sunweb

Rated 5 out of 5 stars

Great vacation!

30 August 2025
Sunweb.nl logo

Reply from Sunweb.nl

Dear Aijt,

Thank you for your positive review!
We are glad to hear that you have enjoyed your vacation and hope to see you back soon.

Kind regards,
Jenniffer
Team Webcare Sunweb


Rated 5 out of 5 stars

Great service

Booking was very easy, the representative at the airport was easy to find and ready to answer any questions.

29 August 2025
Sunweb.nl logo

Reply from Sunweb.nl

Dear Miles,

Thanks fo much for your 5-star review.
We are glad to hear that you have a positive experience with your Sunweb holiday and the guide.

We love to see you back soon!

Kind regards,
Jenniffer
Team Webcare

Rated 4 out of 5 stars

Site is clear and easy to use.

Site is clear and easy to use.
All nice and easy to find.
Good info and already all FAQ on same.

23 August 2025
Sunweb.nl logo

Reply from Sunweb.nl

Dear Jaap,


Thank you for your lovely feedback! 
So great to hear that you found our website clear, easy to use, and full of useful information.
We’re happy to know everything you needed was easy to find – including the FAQs!

Now it’s just a little while longer until your holiday begins, and we hope it will be everything you’re wishing for (and more!).

Kind regards,



Natalia
Team Webcare Sunweb

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