Superdry Reviews 10,374

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the quality and style of the clothing. Consumers highlight the quality of products, mentioning items like jackets and dresses. People find the clothes comfortable, fashionable, and well-made. The service generally receives positive feedback. However, some reviewers report issues with the delivery service. Some customers have experienced delays, missing items, or a lack of updates on their order status. Some consumers express frustration with the tracking system and the responsiveness of customer service regarding delivery issues. The order process is generally considered simple and easy.

Based on these reviews

Rated 4 out of 5 stars

Delivery sent in 2 parts - hoody I have received, is good quality. However 2 weeks later no update on 2nd part of delivery, bot response just advises it's delayed, follow on email has had no respon... See more

Rated 4 out of 5 stars

It was ok, I was worried because it was difficult to get a tracking numberthat I had been scammed. Luckily items arrived yesterday. ll was as ordered except for the shirt which was advertised as bri... See more

Rated 3 out of 5 stars

I like the selection, but the lighting is awful. Its either you cant see properly or you are blinded by the down angle of the lights. Also the stock seems to be scattered throughout the store. The jac... See more

Rated 5 out of 5 stars

Friendly staff, very high quality clothing at an appropriate price. I’m not a huge fan of some of this year’s women’s clothing - seems a step away from Superdry’s fun and unique aesthetic, and a step... See more

Rated 5 out of 5 stars

Very nice, thick long gilet coat! Perfect size 16 that I bought. Only setback, I don't see any of the Super dry emblem patch on it? Except a small black leather tag on the zip! From far, it looks like... See more

Rated 1 out of 5 stars

The irony of Superdry asking for my review even though my order still hasn’t arrived after major delays and despite emailing twice asking if there’s anyway they could chase the package as it was order... See more

Rated 5 out of 5 stars

I bought the Superdry women’s Hooded Fuji Padded Jacket the other day online. I have No words to describe how awesome the jacket is..super lightweight..warm and really comfortable..it’s my first pu... See more

Rated 2 out of 5 stars

While the quality of the products is always great, the parcels (expensive Christmas gifts) arrived in brown bags fully labeled with superdry written all over them. It wouldn’t take a genius to figure... See more

Rated 5 out of 5 stars

This was a bit of a after thought to get this type of jeans. I decided to go with my decision, because with superdry you know you're getting quality clothing. I was delighted when they arrived quicker... See more

Rated 5 out of 5 stars

I needed to return two polo shirts and couldn't believe how straightforward the process was. I've ordered from various companies over the years and between swift deliveries and easy returns they come... See more

Rated 5 out of 5 stars

Its even nicer in person than in pics, its like a very light beige color, its lovely with denim and hoodies and tshirts, the small size was perfect for my 14year old daughter. Lovely deep pockets and... See more

Rated 5 out of 5 stars

I always liked superdry, I love the quality of the clothes and the styles. I wish the return policy or size exchange would be easier after placing an order online, but it's okey. Really like my recent... See more

Company replied

Rated 5 out of 5 stars

Excellent quality and style. However not true to size I'd recommend going a size, possibly 2 sizes when buying hoodies or jackets because they are catered to Asain sizes as opposed to European.

Rated 5 out of 5 stars

I never would have thought to look up Superdry for a party dress (I thought they were more casual clothing), but happened upon a gorgeous looking velvet dress whilst doing a Google search, and made m... See more

Rated 5 out of 5 stars

OK. Website was user friendly, prices, sizes etc all clearly visible and explained. Delivery was very prompt, package delivered quicker than was due to be. Product looks good, not for myself do ho... See more

Rated 5 out of 5 stars

They sell pretty good stuff at a reasonable price (among the other stores in Kildare Village, Ireland). I bought a winter jacket to prepare for the upcoming winter, as it would be my first time experi... See more

Rated 1 out of 5 stars

Purchased a jacket and fleece online. Invoice date 27/10/2025. No sign of them coming. No customer support line, no response from emails, chat bot " didn't understand that quetion". Should have learn... See more

Rated 2 out of 5 stars

The updates about your order are very slack, also shipping is very slow. I ordered on the 25th of September and it’s now 4th of October, I got one email on the 26th saying it was dispatched and I’ve h... See more

Rated 1 out of 5 stars

Missing part of my order, which is very unusual, in fairness to Superdry. I've ordered many times, and this is the first mishap I've experienced. Ordered 3 items, only received 2. Disappoin... See more

Rated 1 out of 5 stars

Ordered two pairs of shorts at a cost of €129.98. Eight days later the tracking status indicates that the goods are not even in transit yet. Total radio silence on delivery status. There is no chat o... See more

Rated 1 out of 5 stars

You gave me a voucher upon registration which never worked. The order was placed 16 days ago, but still haven't received it yet. I understand it was Christmas time but not receiving even within 16 day... See more

Rated 1 out of 5 stars

Ordered an item on 21st November and still have not received it on 2nd December. Some non committal excuse of “delayed”. Tracking is appalling; what does manifested mean? Impossible to contact custome... See more

Rated 1 out of 5 stars

Absolutely appalling service placed order on 10 December no sign of it arriving started trying to contact Superdry no telephone number, online chat constantly saying no available agent send message th... See more

Rated 1 out of 5 stars

Still haven’t received the jacket nearly 10 days after ordering. Has been misrouted twice now from looking at the tracking. Was going to order from different site but expected a large company like Sup... See more

Rated 1 out of 5 stars

Not delivered, order cancelled by customer support. No option to resend the order. Wasted a week for order that never arrived! Tried a new order on website but the site kept allowing items not on st... See more

Rated 3 out of 5 stars

The dress was very beautiful. I give it 5 stars for that. Delivery is terrible. The package arrived earlier than expected but fastway is terrible I waited almost 30 hours for the package. They send an... See more

Rated 5 out of 5 stars

Ordering from Superdry is always a simple and easy process, fast delivery and never any issues with returning or exchanging items. Very happy with my latest order, love how the jacket fits my husban... See more

Rated 5 out of 5 stars

really happy with this purchase! i'm glad to have bought this winter token during the summer to throw on for when the colder season arrives. the texture and material is soft to the touch, but heavy an... See more

Rated 3 out of 5 stars

Superdry company itself are usually good, but we got caught up in the Fastway courier delivery issue. One if the hoody’s ordered only had one in size small and we it and in fairness were refunded for... See more

Rated 5 out of 5 stars

My family in England buy much of their hoodies and sweatshirts from Superdry and i have always found your shops to have a very wide selection of good quality clothes. We live in Ireland, and when i vi... See more

Rated 5 out of 5 stars

Once again Superdry delivered. A well tailored Harrington jacket ideal for Spring or Summer wear. It’s a smart casual piece that can be, dressed up or dressed down. I bought it at sale price, which ma... See more

Rated 5 out of 5 stars

I was disappointed that even the smallest size in the corduroy trousers did not fit me, but the store assistant ladies very really kind and patient. They helped me find something to like so I could wa... See more

Rated 4 out of 5 stars

We got 3 tshirts for my husband, however when we got home we realised one was the wrong size - No! Maybe staff could check and mention sizes to customers before they purchase to help not make these m... See more

Rated 5 out of 5 stars

The efficiency of the purchase and delivery. I like that I get emails confirming and giving general info. I was out for the second delivery but sure enough a week later I received my package. I hope... See more

Rated 3 out of 5 stars

I’m disappointed with the delivery experience. It was only after I placed the order when tracking the item that I found out the jacket was coming from Belgium, not from one of their Dublin branches as... See more

Rated 5 out of 5 stars

Superdry delivers! I have an extensive collection of mostly jackets and coats from Superdry. They are both fashionable and practical. I’m a fan of Superdry for a long time now and they rock the ‘work... See more

Rated 1 out of 5 stars

Unable to review it as its Not delivered yet... not even in transit!!! Hope it arrives soon as it's a gift. Very slow processing and delivery Now 9 days late!!! And their customer service is just... See more

Rated 5 out of 5 stars

Purchased online was easy, and the delivery man was so kind, the estimated day of delivery could be tricky if no one is at home to receive it, my delivery was expected one Monday but it arrived on F... See more

Rated 5 out of 5 stars

Excellent service from Superdry. Kept up to date from time of order until I received it. Great deals and great range on their website too. Clothes are great quality a great fit. The website is... See more

Rated 5 out of 5 stars

Superdry is one of the best clothing brands I’ve ever shopped with. Their products are stylish, comfortable, and premium quality — yet still very affordable. They also offer huge discounts regul... See more


Company details

  1. Shopping & Fashion

Written by the company

Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.


Contact info

3.8

Great

TrustScore 4 out of 5

10K reviews

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Rated 2 out of 5 stars

green color not the same

jacket fit good, but the green one is not as colorful as in the picture; you have to read good that it’s a dusty green, looks more a washed old green

3 February 2026
Rated 4 out of 5 stars

Product arrived not too slow look like…

Product arrived not too slow look like last time I give 4
Last timen waited for 15 day I could give for 2 only
Design product is lovely I give 4 if don't have rope around hoodie run out I could give 5
Customer service I don't like AI to talk I don't get what I want .
Still love superdry totaly.

28 January 2026
Rated 2 out of 5 stars

Sizing off

First no tracking updates when awaiting package. Took advice on sizing but is at least a size too small.

29 January 2026
Rated 5 out of 5 stars

World class

Everything about this brand is world class. Quality, style, value for money. Their shops are diminishing, a real shame. Love shopping there.

4 February 2026

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