Toolstation Reviews 79,723

This place is almost always cheaper than the bigger DIY shops etc, especially plumbing. The app is clunky but online works better. Ordering in advance is worth getting used to. Saves me money and time... See more

This is the same shop I gave a negative review to a few years back, due to one specific individual who has long since gone. The difference in the ambience now is unbelievable. Every person there... See more

After being made to wait 11 days for a online refund from tools to go we had to buy a second lawnmower and went for toolstation as it had a store if problems arise. They were amazing 👏 even though th... See more

Toolstation Llanelli............... fantastic member of staff that couldn't do enough to help especially so when the sale was relatively small. Tried Screwfix, and CityPlumbing before them and they we... See more

Quick help in choosing a Perilex cord. Product availability without unnecessary waiting. Account benefits and discounts on future purchases. Thanks for your help 👍

In general I would have rated Toolstation with 5 stars, as I had almost never had any problem with them. On 21-8 2025 I ordered a door locking cylinder and one of the 3 keys was missing. When I... See more

They won’t “screw “you up Always cheaper than nailfix haha can only recommend all diy in stock

Toolstation is one of those really useful shops that will almost always have what you want in stock. Good operation. Good guys now that Mr Plonker has left.

The Gentleman at the store in Beverwijk helped me to get the exact specification of the lock I needed. Since it was not in stock , he kindly ordered it for me ,and that too was delivered at home. Than... See more

The Bradford branch, excellent service every time! Just collected my products and the staff are honest and intelligent and always on hand to help everytime, thank you!!!

Friendly and helpful stuff. Gives necessary informations so i do not miss any offer. I would definitely shop there more often. -Toolstation Blijdorp-

The only thing I think could make it better is having three employees helping customers. With a line of 6 people it took 25 minutes to be helped. But once I was helped the customer service was amaz... See more

Ordered online for collection - good stock levels locally, super easy to roll up and collect. Good prices.

I’m new to Hengelo and the Netherlands and we’re in need of tools and advise. Staff were friendly and eager to help. They sorted me out with what was needed in a speedy but kind way. Would recommend... See more

The person on the counter is very knowledgeable in technical terms. A friendly handling and must be considered as strong asset to the team you have in Almere

Customer service dreadful (Winchester branch). This is directed at the young female member of staff this morning and she is always like it (I visit once a fortnight but will now be using Scre... See more

Made a ordering error which made me not receive a promotional item. Was sent to me free of charge. Great customer service!

I could find the items that I couldn't find elsewhere, with one exception of the needed length. The staff was very helpful, supportive, and I felt very welcome in the shop.

placed an order. No delivery made or attempted (despite two claims to the contrary) Webchat took over 30 minutes to be eventyally advised no refund would be processed until they receive the goods back... See more

Why is it that "Next Day Delivery" never means that the order will be delivered the next day. I've tried/risked Toolstation delivery on three separate occasions now and never received my order in... See more

Placed an order and it got split into 2 deliveries. The first arrived on time over a week ago. The second never arrived. I contacted EVRI and they said the package had been damaged and they would tr... See more

Ordered a pair of boots which arrived and were supposed to be size 10. They were very small and when I tried to return them it took 3 days to get an answer from Toolstation and even then, they did no... See more

My husband has just returned from the SELBY Branch where he tried to order 4 door handles which weren’t in stock. The lady assistant asked for his mobile phone number. I don’t have it with me he said... See more

Just bought two end caps for a kitchen worktop advertised at £3.98 in the book and got two from Oldham branch. Went to Leeds and tried to buy another 2 and was told 9.98 the manager said the price adv... See more

Product i wanted was not in stock at the shop, was ordered via the shop, and the wrong product was delivered I had to go back to the shop, wait while the shop worker had to call, I was told that I... See more

Bought soakers online to them tell me they can’t ship To my address, bad customer service. Any website would of told me that can’t ship before money was took

I told the seller to change my address then I bought the equipment. The seller didn’t do it now I don’t have the invoice, it’s been 2 weeks and the online company didn’t change my address on the invoi... See more

23.01.2025 make a order, 09.02.2025 still nothin come no ansver on phone on maill and it is not first time that they try teake my order ,be carfull it is not first time that they stiling,tnx

I have been using Toolstation for years and like many reviews find the people in the stores helpful and polite. However when things go wrong with an online order you are completely abandoned and they... See more

Better life with Toolstation I regularly buy tools and parts there. I have even more Festool tools on my wish list. So, I'm saving up.

They finally have a new website !! 🥳🥳 Finally it will be possible to buy something there!! You no longer have to throw thousands of items out of your cart just to buy drills !! 🥳🥳🥳🥳🥳🥳🥳�... See more

I am a very regular customer with my business and the staff are always so lovely and helpful. Orders are easy and convenient.

Normal, nothing bad nothing good. Prices and quality should be better of goods which u select to buy

Friendly and welcoming when you walk in. Always taking the time to help you and not rushing you out to help the next customer. Keep up the good work!

Very easy experience, ordered and picked up, friendly staff, great price- I can only recommend

I would recommend this shop to anyone looking for common hardware store items at competitive pricing. Great customer service in person and through the webshop.

I love toolstation. working hours are perfect. staff is helpful. prices are normal.

The process to buy was very easy. And the attendants in the place where I pick up the package in Oosterhout it’s very very kindly and gentle. I recommend the store. Thank you

I made an order above 40 e. I received one product and the other was for collection in the store. no more buryings in this store!!!

Scam company Holds money and say its problem with PayPal When asked for help to support they making Me wait days

I still did not get my order, was delivered only one item, second item is still missing

The attendants are a bit grumpy sometimes. But good assortment and prices.

ZERO stars! £72 for DeWalt apprentice boots? Disgraceful, rip off!!

Excellet staff, very kind and super aviable. The store is provide with so many tools and stuff.

Laura is and always patient and helpful at the Ruislip branch. Well done 👏 Keep it up!

The ladie behind the counter knew exactly what I was looking for. Quick friendly service.