Watersports Outlet Reviews 3,808

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their top-notch quality and accurate descriptions. Consumers appreciate the reasonable prices and the ease of navigating the website. The size guides are also considered accurate, helping people select the best fit. People are pleased with the delivery service, often describing it as fast and efficient, even for international shipments. The order accuracy and careful packaging are also appreciated. The prompt shipping and the availability of tracking information contribute positively to the overall consumer experience.

Based on these reviews

Rated 5 out of 5 stars

Overall a great experience! I had an issue with the shipping address being changed to my credit card billing address before checking out that I did not realize because I had already entered the shipp... See more

Rated 5 out of 5 stars

Although I didn’t need to speak with anyone specifically, I can say my product arrived on time in a timely manner packed well with no problems with exchange rates. I will definitely do business with t... See more

Rated 5 out of 5 stars

Fast delivery, good communication, product really good and size chart corresponded with reality. It was difficult to know if there would be a duty fee since the website is UK but the product was deli... See more

Rated 5 out of 5 stars

Using the size guide, I was able to accurately select the size I thought would work best for me, in a suit that just what I was looking for. It arrived SUPER FAST (2.5 days) and it fits perfectly! I c... See more

Rated 5 out of 5 stars

I have been looking for the product for a long time - I could not buy a sprill skirt big enough from Finland, though I managed to buy the kayak with big opening here - I was desperate. You had it, sen... See more

Rated 5 out of 5 stars

We received our carefully- packed order quickly with 100% accuracy. The prices are fantastic and the website is simple to navigate. What more could you need in an online retailer?

Rated 5 out of 5 stars

Watersports sold me my favorite swim goggles at a most reasonable price and I was floored at how quickly they arrived at my door. An excellent experience all round. Thanks!

Rated 5 out of 5 stars

Northcore 20 litre dry bay was on sale, so I jumped on it. Bag arrived in about a week, coming from overseas, which I was impressed by. Bag itself was packaged well and seems to be of great quality.

Rated 5 out of 5 stars

I was impressed with how quickly they shipped my order and I couldn’t find a better price anywhere. I highly recommend Watersports Outlet!

Rated 5 out of 5 stars

Quality is good. Fit is good. My grandson loves it! Thanks for making quality youth paddling equipment that's affordable.

Company replied

Rated 5 out of 5 stars

This is the 3rd or 4th wetsuit we’ve purchased from them. Everything is smooth when buying online and it shows up just as we want. Products have been top notch. As long as my kid keeps growing we’ll k... See more

Rated 5 out of 5 stars

They shipped the item promptly, as described in the product description. I'm happy with my purchase, and I'd gladly shop with them again. Highly recommended!

Rated 4 out of 5 stars

Overall I had a good experience with this company. I ordered three items and UPS tracking is a nice feature. One star taken away because despite having warehouses in California and Michigan, all items... See more

Rated 5 out of 5 stars

unbelievable prices for quality merch, this is an awesome wetsuit I'm a HUGE Xcel fan and to find this suit at this price is fantastic, also it arrived within three days of ordering.

Rated 2 out of 5 stars

Wetsuits Glove contained different products. Rip Curl left hand, XCEL left hand. The box is in tattered. It is impossible to use. The refund was smooth, but the full purchase amount was... See more

Company replied

Rated 5 out of 5 stars

Incredibly fast shipping, excellent product, and unbeatable price! I’ll definitely shop here again. Thank you!

Rated 3 out of 5 stars

A buyer is responsible for shipping a return item that does not fit. UPS charged me $33 to return it. I do like your wetsuits but if I were to order another wetsuit and it does not fit, I will be... See more

Rated 5 out of 5 stars

Love the product, was all the description said it would be. And delivery was fast considering it came from the UK.

Rated 5 out of 5 stars

I've never shopped at this site. Ordering was easy. Great prices. Shipping was cheap and fast. I ordered the same drysuit in 2.sizes. easy to return one. I would definitely shop here again.

Rated 5 out of 5 stars

Best price, and extremely fast shipping. Yes, I would definitely give Watersports Outlet five stars.

Rated 1 out of 5 stars

I've never received my order, after waiting for it for 3 weeks. My parcel firstly got stuck somewhere in UK and then returned to Watersports. They refused to send me the order again saying that it wa... See more

Company replied

Rated 1 out of 5 stars

Undisclosed shipping charges from UPS upon arrival. Shipping charges were close to half of my purchase price for the item. I did not accept the item and returned it to sender only to recieve a bill fr... See more

Company replied

Rated 4 out of 5 stars

I found what I needed quickly and at a very good price. The delivery came 2 days before I expected it. All in all, it was a very good experience and let me start my kayaking early this year.

Rated 4 out of 5 stars

Very happy with prices and speed of shipping. size selection in some items is limited and thus disappointing.

Rated 5 out of 5 stars

The service was great and process, the only thing was that the item was delayed due to shipping otherwise everything was great

Rated 5 out of 5 stars

Great presentation on the website, lots of choice from different brands, quick delivery, and great prices.

Rated 4 out of 5 stars

Really happy with the quality of the wetsuit i ordered, fits well and fells durable, the website is easy to navigate and has a great selection, only reason for 4 stars is that the delivery took a bit... See more

Company replied

Rated 5 out of 5 stars

Best price on my amazing product. Fast shipping and time to shipping must have been instant. A++. Company. Support them and save while you're at it.

Rated 5 out of 5 stars

My wetsuit was at a great price. Also it was delivered in a timely manner no BS thank you. I will be a return customer.

Rated 5 out of 5 stars

Great price, received in reasonable time considering came all the way from the UK.

Rated 5 out of 5 stars

The price was great, the boots fit my daughter perfectly and they came very quickly. Very happy with my experience.

Rated 4 out of 5 stars

It seems straightforward and orders, shipping and returns all went smoothly.

Rated 5 out of 5 stars

Website is user friendly.. product is of great quality ..shipping was fast ...I send an email.and got a response back in a timely manner ....

Rated 5 out of 5 stars

Love my new wetsuit. It arrived very quickly. I followed the sizing chart, and the fit is perfect.

Rated 5 out of 5 stars

Easy shopping, fast shipping and delivery. Would shop here again.

Rated 5 out of 5 stars

the warehouse is local to me and my order got to me 3 days after. highly recommend

Rated 5 out of 5 stars

Purchased dry suit and gloves. Everything shipped next day to the US. Great experience!! Would buy from again!!

Rated 5 out of 5 stars

Everything arrived in time to surprise my wife for her birthday! What more can a guy ask for? Thank you!


Company details

  1. Surf Shop
  2. Canoe and Kayak Store
  3. Outdoor Clothing and Equipment Shop
  4. Sailing Store
  5. Sportswear Store
  6. Windsurfing Store

About Watersports Outlet

Written by the company

We love water sports! We're surfers, sailors and kayakers - that’s why we do what we do.

We've shipped over 2 million orders around the world since we started, over 20 years ago.

How did we do it? By offering quality products at competitive prices and the best customer service in the business.

Watersports Outlet stocks over 100,000 items to help extend your water sports throughout the year.

Learn more >



We stock
  • Wetsuits
  • Drysuits
  • Surfing accessories
  • Sailing gear
  • SUPs and Kayaks
  • Wind, Wake, Kite and Bodyboard
  • Swim suits and accessories
  • and more!

See what's new >



Earn Rewards
  • $5 voucher for every $100 spent
  • Free wetsuit recycling
  • Early access to sale and new in
  • Exclusive offers and competitions
  • Dedicated customer support line

Sign up >

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I've never received my order

I've never received my order, after waiting for it for 3 weeks. My parcel firstly got stuck somewhere in UK and then returned to Watersports. They refused to send me the order again saying that it was returned. But well, it was due to label error why the package was returned, meaning Watersports fault. Moreover I got zero support from Watersports. I was the one tracking parcel and calling delivery company to figure out what is wrong with my parcel, and I was the one informing Watersports about the status. Such a bad experience. Never ordering from them again.

5 December 2025
Unprompted review
Watersports Outlet logo

Reply from Watersports Outlet

Hi Dominika,

Thanks so much for taking the time out of your day to leave us this feedback. We're sorry that your parcel was ultimately returned to us and that you never received your order. We understand that the time taken for us to consolidate your items and the subsequent issue where the courier marked the shipment for return created an unacceptable delay.

Unfortunately on this occasion, an immediate full refund was the only possible action.

We want to assure you that we are always actively looking for ways to improve our services and internal processes to ensure better communication and prevent these types of logistical issues in the future.

We really appreciate your support.

- Team WSO

Rated 5 out of 5 stars

Excelent answer

After giving 1 star for not having receive a rembursement, now I have to give 5 star for the excellent answer.

24 September 2025
Unprompted review
Watersports Outlet logo

Reply from Watersports Outlet

Hi Rui,

We’re glad we could resolve things for you this time and appreciate you updating your review. Thanks for the kind words and for giving us another chance.

– Team WSO

Rated 5 out of 5 stars

Perfect

Perfect ! I found the article i needed and the delivery was very fast.

17 August 2025
Unprompted review
Rated 5 out of 5 stars

4water

Great presentation on the website, lots of choice from different brands, quick delivery, and great prices.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Quality and affordable

Quality is good. Fit is good. My grandson loves it! Thanks for making quality youth paddling equipment that's affordable.

16 May 2025
Watersports Outlet logo

Reply from Watersports Outlet

Thanks, Gary – really pleased to hear your grandson’s enjoying it. We’re proud to offer proper kit for young paddlers without the premium price tag.

– Team WSO

Rated 4 out of 5 stars

Great gear, just minor delivery hiccup

Really happy with the quality of the wetsuit i ordered, fits well and fells durable, the website is easy to navigate and has a great selection, only reason for 4 stars is that the delivery took a bit longer than expected

22 May 2025
Unprompted review
Watersports Outlet logo

Reply from Watersports Outlet

Thanks for the feedback, Malka – great to hear you're happy with the wetsuit and found the site easy to use. Sorry the delivery was a touch slower than expected – we're always working on keeping that side of things as sharp as the gear.

– Team WSO

Rated 5 out of 5 stars

Great even if you live in EU

Fast delivery, good communication, product really good and size chart corresponded with reality.
It was difficult to know if there would be a duty fee since the website is UK but the product was delivered from Germany (?) so the given price is the final price.

12 May 2025

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