YouFibre Reviews 44,418

Really helpful, I was unable to log into Netflix which was showing a VPN or Proxy error code. SKY had been very helpful, but could not resolve it, Netflix had also tried to resolve it, but then passed... See more

Excellent service, no mess or inconvenience whatsoever, fibre cable put in yesterday from road to house, final connection today, very neat and tidy installation by Christo, already running 740mbps dow... See more

I’ve just had Youfibre installed this afternoon by a delightful young engineer called Jak Sword (cool name by the way!). Totally stress free experience from start to finish. Jak is very knowledgeabl... See more

Today 10th Feb Engineers called to install YouFibre They were here prompt - very efficient - polite & happy to answer my questions I am extremely pleased with their work & communication & wo... See more

The engineer, Andy G was brilliant from start to finish. He was friendly, quick, and very professional. He worked really tidily, catching all the mess so there was nothing for us to clean up afterwar... See more

Kamyar the online agent explained my options for renewing my youfiber contract. I am now receiving a new Wi-fi7 router and upgraded to a new 12 month contract on the 2000 package for faster connectiv... See more

We were having intermittent issues with the internet. YF sent out an engineer 4 days later. The issue didn't occur during the visit or since, but we had some in-depth discussions about what to do... See more

Internet was offline after an animal chewed through fibre wire, very quick response from Youfibre & Quality service from engineer Wayne.J, had the internet back up and running first thing the next mor... See more

I had previously put off switching as the thought of hassle and mess ( in a recently decorated room ) was too much. Fortunately, Engineer, Lee Dwyer Nano 106, arrived on time, very patiently answered... See more

Today we had Thomas F (YF) as our engineer today, and he is honestly such a lovely man, we’d give him more than 5 if we could. Any concerns we had abt our WiFi were quickly sorted by him and he has su... See more

I wanted a new broadband and landline provider as my current company. You fibre managed to match the price with double internet speed and provided the latest router. My old landline number hasn’t been... See more

This is a review for Rosie M, after her engineer visit today. Wifi began dropping routinely about a week ago, online help couldn't sort it, so engineer booked. Rosie was professional, understandin... See more

New customer- decided to swap after doing some research following a doorstep conversation with Adam (not usually a fan of this!) but he was very knowledgeable and not at all pushy. Our previous provid... See more

Firstly he introduced himself very polite and respectful of our premises. Explaining what he was doing as he went along. Left where he had been working professional clean and explained and showed how... See more

Best broadband provider I have ever dealt with in uk. Good deals looks after its customers. Good speeds never had any issues easy renewal process also appreciate it. good customer service agent Kabo... See more

Brilliant service from YouFibre. After my call, Lee arrived within 15 minutes to get me signed up after being let down by Virgin Media. He was incredibly prompt and efficient. The installation by Fran... See more

Robbie PT did a really excellent job installing our conversion to a full fibre connection. Before starting, we discussed several options for routing the fibre around and into the house, and where the... See more

Received excellent service from Tech Support this week. I was having issues with random disconnections overnight, which was a little annoying. Malcolm, one of the Customer Services team ran a series o... See more

Had new fibre fitted today by Ryan.m Arrived on time, was friendly and professional. We had just had carpets fitted this morning he was clean and worked efficiently to minimise any mess or disruptio... See more

Jodie was a very pleasant gentleman. Very helpful and competent in his job. Whole process took short time to complete. Most impressed with Jodie wish all customer service were as charming as him. From... See more

Sick and tired of this company aggressively canvassing the area in which I live. Several times a month someone is knocking on the door. I personally have a sign on my door specifying no cold callers a... See more

Virtually impossible to watch Disney + or Prime as Internet keeps dropping off. Customer service is closed at weekend except for chat...and they take over 5 minutes to answer each question.Have previo... See more

Very poor signal - only works well in dining room. Engineer refused to install router in the middle of the ground floor. I proved that the signal was terrible and they’re doing absolutely nothing incl... See more

Awful company! Customer service is non existent, never answers calls and ignores emails. If your service goes down, you can NEVER get through to someone to help. The internet is fast BUT constantly d... See more

Cutter support no existent.Tecnical support also non existent. Speeds advertised are ar best misleading ,no quicker than other providers.On many occasions very low or no Internet. If you contact neve... See more

The online chatbot is a complete waste of time, took far to long to answer each question. Ended up calling them which was better, although the support assistant Mmatumelo had to reboot the software fo... See more

Did you know that you fibres South African call centre think its acceptable to discriminate and illegal ask for documents from a mental health hospital on a recorded call i may add. Raise a complaint... See more

If I could leave a lower score I would, from the second we had our broadband installed (30.01.2026) we have had nothing but problems, the customer service is always available but of absolutely no us... See more

Used to be a reliable and easy to reach customwr service but recently having internet disconnection for hours . Today is the worse day with no Internet since 8am and all efforts to contact them has f... See more

Good fibre provider. However, support is not the easiest to contact. Found email was best, after an outage at 11pm. Eventually had a call from Caroline at Support who was brilliant - resolved the disc... See more

Was sold a load of promises and pipe dreams by their sales rep but those quickly evaporated after installation. Either he didn't know what he was talking about or he was lying to make a sale. I have c... See more

V disappointed. Paid higher price to get faster broadband and even though I’m using nothing else evenings other than Netflix it’s constantly buffering. Already reported it and same thing most nights.... See more

Wesley Uys was incredibly helpful and got my fibre set up neatly and effectively. He worked through thick walls and greenery without any trouble. Would highly recommend! Fantastic speeds as advertised... See more

Our Engineer was Paul.S Paul was extremely helpful and courteous. He quickly indentified a couple of issues affecting our internet Wi-Fi speeds and promptly corrected them. He explained issues and g... See more

E Today, engineer Karl M was polite & courteous throughout. He listened & asked me questions about the difficulties we had been experiencing with our broadband. Following this, Karl clearly explained... See more

Great customer support had issue's spoke with Stuart S, who had everything sorted within minutes after contacting online Even gave me a better deal package then I'm currently paying Update 19/12... See more

Scott was professional from start to finish. He walked me through the install (in Airdrie) and worked with me to find the best position to drill through and install my fibre cable with least fuss.... See more

Everyone that has been involved with us transferring over to youfibre have been very friendly and informative. Ben who came to our door to inform us we could now switch over as we previously didn't ha... See more

Marcel was super professional, friendly and knew what he was talking about during my install.. The left house as clean as when he turned up and talked me through everything whilst carrying out the w... See more

Iv just had youFibre fitted today by a lovely gentleman called Mohan.T he was very polite. He did the job quicker than I thought but he then apologise for taking longer than it should take. I haven't... See more

These 5stars are for Jason D. As a renewing and upgrading customer, my problem wasn’t being solved in the chat helpline and so an engineer was booked. Jason called me a couple of days before my appoi... See more

Marcel had come in for an installation and was extremely nice and professional. He was friendly, answered all my questions and sorted out all my queries. Despite the horrible weather (it was raining q... See more

Wow.... If you are virgin customer you need to switch pronto! Was umming and arring about switching but took the plunge because Virgin's customer service is absolutely shocking their retentions t... See more