Zenith Insurance Reviews 8,755

The price was much cheaper than my current insurer. The whole process from receiving the quote to going onto the website site & adding further details was Simple to understand and did not take long

I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more

after a failed attempt to buy insurance through compare the market,as i needed a question answering,i rang,and was horrified by the so called customer service.zenith contacted me and addressed this(vi... See more

I would like to thank Nadia who handled my call today. She has excellent customer service and I felt so much at ease after our conversation. Very friendly, understanding of Customers needs and takes... See more

Yeah the person I spoke to she was amazing (I'm sorry I've forgotten your name I'm terrible with names). She was very friendly, very professional, but most importantly I believe she was very clear wi... See more

One of the most difficult companies I have ever had to deal with! Non existent and confusing communication and the web portal is a disaster. Threatening me with a rise in my premium because they sa... See more

I had my renewal for my insurance come through from my previous insurance company. I thought i would try comparison sites and zenith were not the cheapest but offered better cover and extras. I decide... See more

I always look around and compare when choosing my van and car insurance when they come up for renewal and found Zenith was the best price.

Very easy ro deal with. I found via compare the market and was pleased to see a name I recognised. Very helpful customer service and yiu actually speak to a real person! Very competitive price and no... See more

Having taken out car insurance with Zenith I need to amend my policy as I was having PPF professionally applied to my car. Zenith refused to insure the modification (30 other companies were happy to... See more

ZENITH THE SCAMMERS. They responded to my review saying they would investigate my claim again. But within 24hrs they have NAFFED ME OFF AGAIN. Do not trust this company, they blame there underwri... See more

I have now had this resolved by Leannne, very grateful for sorting this out for me. Now a happy customer, so changed the score inline with resolution I have had a response to the below, however... See more

Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hop... See more

My daughter (21years) HAD to cancel her insurance policy with Zenith, due to the current underwriters not insuring her new car. I have never heard anything like it in my 40yrs of driving. She lost (a... See more

Never had better experience with insurance company. They gave me extra protection after purchase of the policy, then contacted me again to make sure I'm not overpaying for their policy. They are far f... See more

Looked up gocompare filled in the details 25mins later my van was insured staff member from zenith was very helpful made sure the policy was for me 1st class service

ZENITH INSURANCE ARE SCAMMERS. Do not get insurance from this company. They dont pay out after an accident and they have left me £15000 out of pocket. VICKY from Zenith has replied to my reviews... See more

I placed my Insurance for this car and the process was made relatively easy by the Agent I spoke with. The only diwn side was that the cover was rather expensive but dealt with my requirements

Was really easy conversation with customer advisor,she explained for what im paying what covers i have and ect, Was really pleasant talk And in general i recommend this provided

Useless customer service, call centre in india that cannot even get registration numbers correct you spend ages on the phone repeating yourself. AVOID AT ALL COST. May be the cheapest but absolutely s... See more

Contacted the customer service by telephone. Line dropped in the first minute of automation. Second call guy hung or line dropped after 5 minutes. 3rd call guy hung up or line dropped after and hour,... See more

Probably the worst car insurance company to ever deal with!! Their underwriter Markerstudy dont keep you updated when you have an accident and leave your case open without you knowing.. they dont answ... See more

Worst company i've ever dealt with. Portal is a disaster. Needed to cancel after 4 months cover and paying premiums monthly. charged for future months cover + cancellation fee of £45 together with an... See more

Absolute worst people I've ever dealt with. Insured me for about a week then asked to see my driving docs wich I didn't have problem doin considering I've never known a company to ask before normally... See more

Useless communication, after taking full payment for my policy. Threatened to cancel my policy even though the documents they asked for were sent. Didn’t recognise my new reg for two weeks after the p... See more

Our renewal quote included hefty "Admin Fee" that made Zenith uncompetitive so 3 weeks before renewal we phoned to cancel. Spoke to a computer - who wanted us to wait 15 minutes to speak to a human. W... See more

really bad experience. communication is very very bad. Asked NCD submitted and few days after on my account it was showing everything OK and NCD accepted now they cranked up my premium double and sayi... See more

ABSOLUTELY shocking company, they refused to pay out my policy after a crash. I was fully comprehensive and from day one of the claim process I knew they were going to be awkward. It took nearly 3 mon... See more

Never been so frustrated in all my life why can’t I talk to someone who’s bloody English instead of a women who can’t understand me and then tells me I’m the one confused. Scrapping my old car and nee... See more

A terrible experience from start to finish. Despite providing my proof of no claims several times, spending hours on hold, and using multiple formats, they now want to increase my premium or charge a... See more

Renewed my insurance with zenith may 20 , text and email thanking me for insuring , on the 3rd of June got a text telling me it was being cancelled on the 2nd ? Then a letter on the 4th telling me the... See more

Following a no-fault claim, the insurer authorised and completed repairs to my car but then inexplicably left the claim open and subsequently wrote the vehicle off anyway. As a result, my car has effe... See more

AVOID LIKE THE PLAGUE! Having found a good price I insured my van only to be told about a month later that they were canceling it with no explanation .. a few days later I get a letter saying they've... See more

What an absolute DISLOYAL company. Quick to get you insured with the best prices. BUT dont pay you out after an accident. They blame there underwriters MARCASTUDY. AVOID THIS COMPANY.

Absolutely disgusting service, we recieved a letter to say no further action required and that an extra few of £10.52 would be taken.. To then recieved a letter at 00.44 to say that the insuran... See more

I cancelled before my old one was up. I found one cheaper somewhere else but they still charge me full price and took it out of my bank and now they are taking two more payments for the same transacti... See more

Sneaky auto-renew on policy, then charges £30 to cancel. I've had this happen with a previous insurer who gave me a full refund when I cancelled, having got a better deal elsewhere, this bunch of c... See more

Really unimpressed. We insured a car mid March but 2 weeks later unexpectedly bought a replacement car. When I called to change the policy from one car to another, I was told that not only would they... See more

We completed repairs for this insurance company in March 2025 and it is now July and we still have not got paid - Have chased them a few times and chased again and today, only to have the call hung up... See more

Without no notice cancelled my policy with immediate effect whilst I was during in a motorway. Said I had a policy cancelled before but I never have, no refund no explanation no asking me just cancell... See more

Wanted to make a change from car to van 6 month into insurance, they can't quote me. Wanted to make a change from car to another car 7 month into my policy, they can't quote me. Got new insurance,... See more

Some of the worst customer service I’ve ever come across! Do not provide your card details as they will try to take payment four days before payment is due and continue to use those card details even... See more

Shocking service Took policy out online kept asking for proof off no claims which bead sent several times then wanted drivers license images !! Then they put the price up so I cancelled my policy!!... See more

I had a car accident almost 3 weeks ago and I still haven’t got a courtesy car. They keep passing me on to their underwriter, Marker study. I need to go to work in a remote area and it’s such an incon... See more

On 18 June I raised a string of complaints. I was told I would be contacted within  48hours. Nobody  has contacted me.My first contact was to ascertain why my premium had  been hiked resulting in my t... See more

Terrible experience today by the Webchat - First it took me over 30 minutes for the Webchat to actually load. Then I spoke with an agent called Shannon, who said it would cost £150 to change my Surn... See more