Merged
Verified
MB
Marina B
United Kingdom
Reviews
Review of Boden UK
Review of The Portfolio Group
It was my first time dealing with…
It was my first time dealing with portfolio, and although there were few delays along the way, none of them were due to portfolio.Harriet G. was amazing every step of the way. She was helpful , informative and reassuring, I’m so glad I trusted her support and was able to secure this great job.
3 November 2025
Unprompted review
Reply from The Portfolio Group
Thank you for taking the time to leave a review - we are so pleased you had the chance to work with Harriet :)
Review of HWS Beauty
Verified
Review of CosmoGrill
Verified
Reply from CosmoGrill
Thank you for the five star review, Marina.
CosmoGrill
Review of Gousto
We really enjoyed the meals and weekly…
We really enjoyed the meals and weekly deliveries for our family. However I really had a very disappointing experience. While selecting recipes for the week only half way through and still deciding with my family, I suddenly received an email saying my order has been placed and would arrive within 48 hours. I hadn’t completed the order, nor did I authorise the payment. Unfortunately I won’t be ordering again as I can’t rely on a service that processes orders without clear confirmation or authorisation
31 October 2025
Unprompted review
Reply from Gousto
Hi Marina, thank you taking time to give us your feedback, we appreciate this may have been disappointing for you and this is certainly not experience we wish for you, I'd really like to discuss your comments further, so could I ask you please click this link http://www.gousto.co.uk/get-help/contact. You can then click on ‘Contact us by email’ and select ‘Trustpilot/Google Review’ from the dropdown. If you quote this ticket reference #9104116. Best wishes - Sophia
Review of Waltons
Terrible company
I haven’t even received my summerhouse yet, but customer service so far been horrendous! They harassed me numerous times a day before my purchase , I only bought from them because I was promised an early delivery, and now they are refusing to commit to a date they originally promised!
1 September 2025
Unprompted review
Reply from Waltons
Sorry to hear this — that’s definitely not the experience we want for our customers. We’d really like to help. I have tried reaching out to understand your issue, please can you call us back when your free please?
Review of Anthropologie
Verified
Reply from Anthropologie
Hello - we are so pleased to hear of your shopping experience with us and that you love your new dress! Many thanks for your review. The Anthropologie team 💗
Review of Tarhus
Review of Lighthouse
Verified
Review of Purdy & Figg
Not worth the hype!it’s nice enough…
Not worth the hype!it’s nice enough alternative. Smell doesn’t last and leaves streak. Unlike other subscriptions they don’t email you with a reminder, they just send new ones, I have about 10 bottles now, so I’m gonna make sure to cancel, simply because because it won’t remind you to skip a delivery! Customer service could have avoided that
1 October 2024
Unprompted review
Reply from Purdy & Figg
Hi, we are sincerely sorry for the inconvenience this has caused you. We tried to get your details so we can rectify this. We would be more than happy to receive a response from you. Best wishes, the Purdy & Figg team
Review of Woods Furniture
Disappointed
They promised to deliver on Wednesday, I took day off work, and they didn’t deliver. It took them whole day to realise and communicate with me that delivery won’t be happening. Considering how much they charge for delivery, service is unacceptable! And table itself, when trying to extend, it doesn’t line up , so impossible to fit middle parts to extend! Would not recommend this company
13 September 2024
Unprompted review
Reply from Woods Furniture
Hello, we are very sorry to hear about the issues you have experienced with the 3rd party courier and your table received, neither of which we were aware of until this review was published.
Following from our request to you to provide your order details, we have tried to reach out so that we can be provided with the opportunity to resolve matters. However, we have not been able to get in touch via phone call and have not had a response to our latest email.
With regret, we are unable to assist any further until we receive evidence of the issues experienced.
If you wish to call us back, we can be contacted on 0333 241 48 84, alternatively you're welcome to simply reply to our email conversation.
Many thanks, The Woods Team
Review of UGG
Invited
Terrible customer service
Terrible customer service. I paid for next day delivery. 4 days later I finally received my order. No refund, or any acknowledgment that they didn’t fulfilled their promise.
22 January 2024
Reply from UGG
Dear Marina,
We sincerely apologize for the inconvenience you've experienced with our service. We understand the importance of timely delivery and acknowledge the delay in fulfilling our promise. Our team is actively investigating the issue, and I assure you that we will get back to you over email with a resolution.
Thank you for your patience and understanding.
Best regards,
Sindy
Review of Action 365
Avoid
terrible company, they don’t reply to any emails. However they like to send you lots of emails, threatening to cancel policy without any reason. Oh and with the box they provide you , you are only allowed to drive when it’s light outside. So during winter months, that would be between 9 am and 4pm. Of course that’s not explained in the policy. They Increased my premiums without any explanation. I had to go through financial ombudsman to get my money back , if I could give 0 stars I would.
14 September 2023
Unprompted review
Reply from Action 365
Thank you for taking the time to leave a review. We’re sorry to hear of your less than satisfactory experience and hope you will accept our apologies. We are committed to providing great customer service and are sorry you needed the assistance of FOS. We hope this has now resolved the matter to your satisfaction.
Review of Archers Sleepcentre
Verified
Great company to deal with
Customer service was amazing. Super quick delivery, great communication
15 July 2023
Reply from Archers Sleepcentre
Hi Marina,
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you.
Kind Regards,
Archers Sleepcentre
Review of Evri
Merged
Invited
Never had problems with my deliveries
Never had problems with my deliveries, delivery driver is amazing.
13 January 2021