United Kingdom
Review of The APC
Excellent service, if only they delivered everything instead of awful Evri…………
Reply from The APC
Hello Karen,
Thank you for your excellent review and your feedback!
Regards,
Olivia.
[email protected]
Review of Thelittlebeautyco
Ordered on 3rd December, I’ve sent 2 emails asking where my order is & no response. I’m passing this onto my bank as soon as 15 days have elapsed.
Review of Evri
Finally delivered my parcel only for it to be left in a bush! Nobody knocked the door or used the large parcel box that is immediately outside my front door, no they thought it was a good idea to leave it in a bush next to the road. Well done Evri once again. Just an addition to this, it was the 3rd time they said they would deliver & just didn’t turn up.
Review of ASOS
I ordered from asos & it was supposed to be delivered yesterday by Evri but as usual with Evri it didn’t turn up, I’ve contacted them & their automated service is telling me my parcel won’t be delivered. I’ve tried contacting ASOS for a refund & have been told to call back tomorrow??? No I’m want a refund which is within my consumer rights. 3 times now their customer service has conveniently cut me off from the chat. I’ll be getting in touch with my bank now.
Review of Evri
This is the 5th time I’ve been promised my parcel would be delivered & yet again no attempt has been made to deliver. My original order from Trinny London was requested by them to be returned as Evri had given me 4 different dates of delivery which never happened. I contacted Trinny London & they asked Evri to return the original parcel then they sent a replacement by express, I.e. next day, Evri failed at this too. I’ve never known such appalling service.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Charity
Review of Evri
Supposed to have had a delivery two days ago, still nothing, no updates as to when it will be delivered. You finally get a half decent courier that delivers on time then they leave. There’s obviously an issue with Evri as an employer.
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Kimberley
Review of Gymshark
Placed an order for £50.60 on 9th oct, still no sign of it nor any updates on when it will be delivered, all I keep getting is that there’s a delay. I’ve requested my money back but being told that I can only cancel within 15 minutes of placing my order. Well my crystal ball wasn’t working very well that day else I would have known that 13 days later it still wouldn’t have been despatched!
Reply from Gymshark
Hey Karen,
We are sorry to hear that you have not received your Gymshark order yet! This is certainly not a reflection of the service that we strive to provide our customers with, and we completely understand your disappointment.
If you haven’t already, please get in touch with our Customer Support Team so this can be looked into further. You can do this via the chat widget on our website or through the support section in our app.
Thanks, Gymshark.
Review of Forbes Rentals
Thanks to Woody & Shane for excellent service again from Forbes
Reply from Forbes Rentals
Thank you for your considerate review! Your feedback holds genuine value for us, and we're excited to hear about your positive experience with our services. At Forbes, we take pride in providing customer service that has earned awards, and your satisfaction continues to be our highest priority. We're grateful for your choice to engage with us!
Review of Gymshark
I like their stuff but I’m still waiting for my order of 13th oct. All I keep getting is emails saying there’s a delay but no sign of a delivery date.
Reply from Gymshark
We are sorry to hear that you have not received your Gymshark order yet! This is certainly not a reflection of the service that we strive to provide our customers with, and we completely understand your disappointment.
We see that you recently contacted our customer service team about this issue. A member of our team is looking into this with you to help resolve this issue.
Review of Yodel by InPost
Once again poor service from Yodel who can’t seem to find my house yet all the other couriers can. The best of it is their depot is 10 minutes away from me! I’ve been in touch with their chat line yesterday but no updates on when my parcel will be delivered.
Review of Pets Dreams
I ordered 3 peanut dog toys on 2/8 which arrived today. Within minutes they had chewed pieces off & almost choked. These are made from very poor, cheap materials despite costing £16.85 inc delivery. Please avoid at all costs!
Reply from Pets Dreams
Hello Karen,
Thank you for your feedback, and we are very sorry to hear about your experience. The safety of pets is extremely important to us, and we take your concerns very seriously. Please contact our customer service so we can arrange a full refund and investigate this issue further with our supplier.
Best regards,
Carmel
Review of Yodel by InPost
I ordered off eBay on 29th June, I’ve had 3 so called ‘attempted delivery’ now from Yodel, I’ve contacted them twice on their chat line & assured it would be delivered. It’s now 14th July & nothing. Every attempted delivery I’ve been at home for & other courier companies have delivered absolutely fine. They have got to be the worst courier company ever, this happens every time with them.
Reply from Yodel by InPost
Hi Karen,
That’s incredibly frustrating—and I’m really sorry you’ve had to go through this. When you’ve been home for every attempted delivery, contacted support multiple times, and still end up empty-handed two weeks later, it’s not just poor service—it’s a pattern of failure. I would really like to have a look into this for you. Please could you email [email protected] with the full name on the parcel, delivery address with postcode, contact & tracking number, along with a link to the review?
Thank you,
Yodel Team.
Review of Evri
Reply from Evri
Thanks for taking the time to leave a 5 star review!
Review of niraskin.com
I’ve had my device 7 months & it’s stopped working. I’ve sent 2 emails to customer service who state they respond within 24hrs, they haven’t.
Reply from niraskin.com
Hi Karen! We sincerely apologize for the delay, please email me at [email protected] so I can look into your order.
Review of LOOKFANTASTIC
Not as advertised. It was supposed to be shampoo & conditioner for medium/thick hair however the conditioner when it arrived was for fine/medium hair. I noticed after I had purchased the products that reviews had been left stating the items were not as advertised & yet they continued to do so. I did request I return the conditioner & they replace it with the medium/thick hair however they refused.
Reply from LOOKFANTASTIC
Hello Karen,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.
I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.
Kind Regards,
Kayleigh
Review of fjör - microbiome skincare
Supposedly this company have refunded my money but despite requesting details where it is I’ve not had a response even though I’ve returned the goods. This is now with PayPal
Reply from fjör - microbiome skincare
Hi Karen,
We are very sorry for your experience. We are a new business and are just getting used to some processes. As explained via email, I issued your refund a few days ago. Unfortunately, due to issues with our PayPal account, the refund got rejected without me being notified. I believed everything had gone through for you and that you had received an email notification as per our normal process but unfortunately, that was not the case. We are sorry for that!
This was our first time refunding through PayPal so we did not expect this issue to arise! Thank you for flagging to us that you hadn't gotten the refund. We quickly solved this on the PayPal end this morning and your refund is now with you. This should never happen again. I have confirmed this with you via email.
Apologies again for the delay with your refund. We wish you the best with your skin journey.
Natalie + fjor Team
Review of fjör - microbiome skincare
I used this as recommended twice per day, used it for 4 days & had the worst breakout in a long time. I’ve tried to contact the company but no response
Reply from fjör - microbiome skincare
Dear Karen, we're so sorry to hear about your experience with the products and we're looking into this internally. We're dedicated to providing the best experience, which is why we have a 100% money-back guarantee in place. If you go on our site and click on the money-back guarantee page located in the menu at the bottom of the page and follow the instructions - we can address this immediately for you. We will also reach out to you directly, as we are deeply concerned by your experience. We extend our heartfelt apologies that this has happened, we strive to handle this with our utmost care.
Natalie + Team fjör
Review of AYP Healthcare
Ordered 2 x Buscopan on 22/2 still not received them. Had an email apologising stating they had installed a new robotic system but I would receive them w/c 11/3. I emailed yesterday to check I’d still be receiving them, now apparently they’ve had unforeseen complications! I’ve sent two requests for a refund, no reply. I’ll be passing this into my bank to retrieve my money.
Review of Dyson UK
I returned a filter as I’d ordered the wrong one, for my air purifier on 29/1 which Dyson received on 31/1 for which I have a photo from Parcelforce. I called on 15/2 to ask where my £85 refund was, I was told it would be in my bank by 17/2. Still not received it today which is now 14 working days since Dyson had the returned filter. I’ve now been told I’ve got to wait another 7 working days for MY money! I’ve asked for a manager to call me, apparently there’s a queue of people waiting for a manager to get in touch, which would suggest they have an awful lot of complaints. You can now see why Mr Dyson is a multi millionaire when the company holds onto other people’s money. I’ll never buy from this company again.
Reply from Dyson UK
Dear Karen Deakin,
Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and will assist us in improving our services. We apologize that you have not received your refund for the return of the fan filter order.
The record does indicate that refund as per request by management today has been pushed through with the refunds team. Please give it the 7 working days to reflect back in the payment method used.
Your feedback is extremely valuable to us and will assist us in improving our services.
Kind regards,
Your Dyson Team
Review of Newtonfallowell
We’ve been trying to get our deposit back for the rented property we are in for 2 weeks now, was told it would be last Friday but they were holding the wrong bank details. This weeks excuse is that it’s being held by head office & they are chasing it up 😒. Funny how they can take your deposit immediately however they can’t give it back! This is the Lichfield branch.
