Chris

Booking was OK but when it comes to getting your One Key Cash rewards they're absolutely useless. I spent over £7k on a recent trip which should've got me about £140 in One Key Cash but they haven't paid out. The only way to get in touch is the online chat where they say a supervisor will contact me within 24hrs. This has happened 3 times over the last month and no contact.

Good products. Awnings could do with some design tweaks but generally good.
Customer support not great, never seem willing to help. I very contacted them a couple of times but they just bat you off with no further help or suggestions.
Probably be going for Isabella next time round.

AVOID. It's a bit vague on info until you go through the very lengthy sign up that keeps trying to get you to spend on extras. Once signed up I realised it was no good and so cancelled immediately but have been refused a refund due to apparently being outside the withdrawal period. The withdraw period in the T&Cs states 14 days and I requested a refund immediately.
Obviously trying to pull my pants down.

Overall a good service and I'm happy with my splashback. However my only complaint is the item arrived damaged and it was replaced the initial delivery was pretty quick but the replacent was quite slow and held up my kitchen fitting by a couple of weeks.
Also, not their fault but mine, in hindsight I would've paid the extra for 5mm splashback as the 3mm is a bit flimsy. It doesn't lay quite as flat to the wall as 5mm probably would and the reflections are waves.
I may replace it with 5mm when I can be bothered to do the work.
I would definitely use them again.

Got what I needed with quick postage, unlike some other airsoft retailers

Apparently 'the friendly club' until you want to cancel your membership.
CAMC cancelled over online chat no bother but this lot want a covering letter and some paper membership cards back. Whats wrong with an email and maybe a pic of the cards cut up? They either can't keep up with modern tech or they're just stubborn and want to make it difficult to cancel.

Update: why is it you respond quicker to complaints on trust pilot than messages on your website? You obviously dont read the review very well either as I stated how bad the online chat is.
I don't use twits or Facebook as I don't crave attention, just answer the messages I've sent and sort .y account out.
Shocking customer service. Can't get through on the phones but apparently the online chat is the quickest. 355 in the queue isn't quick in my book. Switched to an EV tariff but its not showing on my account and costing me a fortune to charge my car. Can't get the gas usage to show either. Wish I'd stayed with EDF. Never had any issues with them.

Had the best prices for the items I wanted and the quickest delivery times, which was also free.
They put Currys and AO to shame.
Not overly happy with my items but that's a poor review for Hisense not Hughes.
Definitely recommend.

I recently bought a Holly Love Chair in green. They're £859 but I got it for about £470 in the sale. I'm pretty annoyed with it tbh and if I'd paid full price I'd be very annoyed.
The filling in the seat and back cushions is shocking, it looked like a bean bag within a few days. As far as I thought it would've had a foam seat at least, like every other sofa I've had and got. It just looks a mess, like something secondhand off gumtree.
Also, they're so tight. The seat cushion isn't reversible, it has some cheap black fabric underneath so no turning over, and the seat back has a 6 inch strip of the black fabric along the bottom back so you can't turn it round.
I had a visit from homeserve to see if they could do anything but apparently I'm sitting it wrong. 🙃
Still waiting for SCS to get back to me after the visit but not getting my hopes up.
I flagged this issue within a week of delivery so if they don't supply foam then it'll be going back for a refund under the 14 day online purchase rights.
Just be aware if you're looking at these, the online pics don't show it after it's been sat on. Just wish I could upload pics here.

I've got to say I'm a little disappointed. I asked for a car tyre valve to be replaced at the same time as having 4 new tyres on another vehicle but they refused saying they don't do valve replacement. I wasn't asking for it for free and its no different from having a new tyre fitted only I'm using the same tyre.
That's not very good customer service in my book.
However, the service I did order and receive couldnt be faulted. Saved me dragging the caravan somehwere miles away to get it done.
Can't blame the technician for the companies failings.
Ref your reply. How can you hope to provide that service in future. There's nothing to hope for. Just do it and charge for the valve and labour.
It's not difficult.

Received my sofa. Its a lot better quality than the rubbish I got from Oakfurnitureland however I'm still shocked how it passed QC. It was covered in marks, had damaged material and looked like a hole had been stitched up. I've contacted DFS and asked to return under my 14 day cooling off as I don't want to wait until 6 Jul for someone to come out, miss the window and ut all get messy. Not heard anything back from them. They're quick enough to take your money but not too quick to sort out problems.
Only wish I could add pics.
Update.
A suitable solution hasn't been agreed. Not sure if it's a solution yet. Someone is meant to be coming out to replace the back panel but nothing booked as yet. They've also refunded a small amount.
We ordered the 'luxury velvet' but it's far from luxury. Should be called threadbare velvet. It feels and looks really poor quality. Just had a chair in velvet delivered from SCS and the fabric is much better and what I would call luxury. I think the fabric is part of the problem, its so poor and I think that's why it's such a mess. It can't be worked properly. That's probably why you never see them.on display in store in the velvet. It also arrived covered in marks with a hitch in the seat cushion, scuffed piping and threads hanging out all over it.
It's just really bad quality and not what I expect from DFS.

Straight forward and had what I needed. Only issue issue is the ridiculous and extortionate delivery charges.
I just needed a small amount of parquet flooring and they had the exact stuff I was looking for. I couldn't find it anywhere else and knew the delivery charges upfront, so nothing was hidden. Due to my own stupid fault, I under ordered and had to order another pack with another £40 delivery charge. Now although that was my fault, there are plenty of couriers out there who would ship one pack of flooring for under £10. They would also have shipped the first 2 packs for that price too. For £40 I would also expect next day express delivery, however the delivery was planned for 3 working days time but then didn’t turn up and ended being another 2 days. I will say they did refund me half the delivery charge for this, but i had to ask.
I don't feel that DWF are helping and looking after customers by not bothering to offer cheaper courier options. That's pretty poor customer service in my eyes. I did call and explain my problem when I needed the extra pack and they said they must get that question 20 times a day. If that's the case then they obviously need to address it and provide more shipping options.

I'm currently away with my Vango Balletto 200 awning on the sie of my caravan. Absolutely shocking quality. The rain is currently running in down the sides of the van as it leaks. The awning rail beading is also tearing away at one end as the stitching is really poor. I had a very similar experience, although not as bad, with my Montelena 400 and I've since sold it and bought a dometic which is much better quality.
This was meant to be my winter, quck up awning and I've only used it 3 times but I'll be purchasing a Dometic Club Air Pro 260 next week to replace it. My advice, don't buy Vango, they may look more of a bargain that some others but you'll pay more in the long run.

I've gone in the middle here because I have 2 emma mattresses. The original standard emma mattress was the first one I bought and it's fantastic, very comfortable. However I then bought a hybrid emma mattress and it has lasted 2 years, I'm now looking to replace with another original. Unfortunately I can't use the 10 year guarantee as it was a refurbished mattress, which I think is wrong as its apparently only been returned within the 100 night trial. A bit annoyed that I have to replace already. I can see why they stop making this particular model.
Update 22/12/22
Had contact from Emma and as I stated but against what they say below, they don't cover refurbished items for 10 years, even though they've only been used for up to 100 nights. The mattress should be good for 10 years but after 2 it's had it. They've suggested rotating it. I might be daft but if rotate it the middle will still be in the middle.
They stopped making this particular mattress for a reason but are not willing to help in anyway with my situation. I suppose it's my fault, buy cheap buy twice, but I had faith in them after having their original mattress which is good. You live and learn.

£15 and a 4 day wait to get a dumpy bag delivered round the corner.
I wouldn't say that's looking after customers.

Great day out but a few downsides.
The tour is fantastic and the way it begins is brilliant. Gringots bank was the best bit for me, it was amazing. The kids absolutely loved it all and said it was the best day ever.
The downsides, and WB should be ashamed on some of these points, were;
For 2 adults and 2 kids the day cost £450 not including travel. £169 for the tickets, fair enough, but the food, photograph and gift shop prices are disgusting. You're pretty much captured if you want food and left with no options if you haven't brought you're own. £57 for some pretty disgusting burgers, hotdogs and chicken burgers and drinks for 4. £9.50 for a pretty nasty burger and chips.
Photos are extortionate. I spent £60 and all I got was some pictures and a video to download and 2 poorly printed wanted posters, not even on any special paper. If I'd gone for everything the cost would've been £120. They should be ashamed of this.
The gift shop is daylight robbery. £75 for a cloak, £22 for a notepad, £15 for a keyring. I had 2 kids mesmerised by it all and wanted everything. They ended up with a t shirt each and a plastic wand that was £32.....and it doesn't even work!
Now I know most places do this, cinemas charge a fortune for snacks, theme parks have ridiculous prices and they all take advantage of their captive audiences but that doesn't make it right. It's as if they sit in the boardroom and purposely decide to fleece us.
I saved a little bit though by paying an extra £9.95 on the ticket price when I booked to get the souvenir guide book, which was lucky coz I the gift shop they were £9.95...........Hang on a minute!
One slightly irritating point was a load of adults who need to grow up and remember there are kids there. They barge around like loonies and block views for the shorties.
All in all we're a bit skint now but had a great day. Next time I'll just take a picnic and remortgage ready for the gift shop.

Seems like a good place. Quick delivery of items and they price match. What I don't understand is they claim to have the best prices and will match anyone else, which they've done for me on 2 items but haven't lowered their price on the web for everyone else, so they're not the best priced.
Also, couldn't use my loyalty points with a price matched item.
I would've give 5 stars if it wasn't for this minor issue.

I've just bought a Dometic Ace Air Pro 400S as a replacement for a Vango Montelena that was poor quality. Tbh I'm not really impressed. The quality appears to be much better but that's where it ends. As if it wasnt overpriced enough, more than twice the cost of the vango, everything is an optional extra. The vango had everything included. It was also much nicer inside and out, cleaner looking and better curtains. It also sealed around the bottom much better than the Dometic.
The dometic looks messy with tubes, ties and loops dangling everywhere. A combination of the 2 would be the perfect awning.
But as mentioned, my biggest gripe is the optional extras that should be included. Roof lining, veranda poles and upright poles at a total cost over £200. For £1650 I expect it in the bag. Bit of a rip off.

Very disappointed with Vango and my Montelena 400 air awning. I've had a year, it's been used 5 times max and returned to them 3 times. First time was for a torn pegging point but it came back unrepaired with no explanation. It was sent back again and they fixed it along and some other issues where the stitching had just come apart. When it came back from that repair it had 2 small holes in the roof that weren't there before it went. It went back for this to be inspected with the retailer recommending a full replacement. Vango decided a bird had done it and it wasn't their fault. However, as a "goodwill" gesture they decided to make a complete bodge of it and stick a patch on it so that I can look like the Clampits when I go caravanning now. Looking through the reviews on here, I'm not the only one to have had a bodge repair. I only wish I could add a pic to this review.
Overall this awning is very poor quality and I've learnt the hard way that there is something in the saying, buy cheap buy twice. It looks like I will be as I'm looking to get a Dometic. I had one before for my T5 and far better quality than this thing.
Thanks Vango for bodging my awning, I wish you'd left it to me so I could've made a more subtle repair. If you can't do the right thing when your products go wrong, then at least put more effort into the quality of your gear.

Just had a good week with a good bunch learning PRINCE2 Agile project management. We were taught and guided through the course by Nadeem who made it interesting and enjoyable, a cracking teacher, just a shame he's a Liverpool fan.
If you get Nadeem for your course you're onto a winner!!