I bought shoes in November unfortunately too big so I returned and I still have not been credited to my account despite me trying to contact this company with the order number etc. They do not respond to any emails.
28 November 2025
Unprompted review
Reply from Esdemarca.com
Hi Orela,
We’re very sorry to read about your experience and understand how concerning this situation must feel. We want to reassure you that Esdemarca is a legitimate company, and that refunds are always processed once a return has been correctly received and verified.
The lack of response you mention is not acceptable, and we apologise sincerely for it. To resolve this as soon as possible, please contact us again at [email protected] including your order number, and we will review your return as a priority and update you without further delay.
Thank you for bringing this to our attention. We want to clarify the situation and make sure it is properly resolved.