Sandra Coles

This company is a joke! I booked a property in Ireland which was so disgusting we could not one stay night in it! After many, many complaints the company and owner refused to refund my money: I then wrote a review about the property - guess what, it’s not on the property description! I believe most of the reviews have been fabricated as no one would stay in a filthy and down run property if they read my review!
Shocking of you VRBO you are acting immorally and conning people into parting with their money and leave them stranded in a very remote of Ireland!
As a result of our expense we had to over €1000 to stay elsewhere!
Don’t touch VRBO!!!!!

I would give 0 if I could,

I booked a holiday property, last November, through VRBO.

In arriving at the property in Southern Ireland my friends and I were horrified by the condition of the place and it contents! From rusty, greasy appliances to badly stain and ripping bedding; carpets were filthy, stained and covered in dog hair: the place needed to shut down,

Upon phoning VRBO, they said we had to stay for 24 hours so cleaners could come in and clean! The girl, obviously in a call centre in India, was so condescending, she just could not accept that the place was not fit for human habitation! No way could it be cleaned to a standard fit for people to stay in! So many things needed replacing not cleaning, from the filthy sofa with stuffing oozing out to a rusty extractor dropping rusty pieces onto the rusting hob, VRBO asked for photographic evidence, I uploaded at least 20 photos. Still no redress!! After an hour on the phone I gave up! It was now nearly 8 o’clock in the evening. We had travelled across Ireland, we were tired, hungry, shocked and extremely upset and angry!!!
We eventually found a lovely, super clean and wonderfully furnished place to stay for our 5 nights, it was an hours drive away and it cost €1100! A fair cost but we had already paid for our holiday accommodation.
I emailed VRBO every day asking for our money back, I messaged the host and asked the same. Eventually, 12 days later I had a refund of €150. I had paid €722!
It’s a total insult. My credit card company, the Halifax, tells me that I am not covered under section 75 of the credit card act 1974 because I booked via an agency. Don’t most people book holidays this way? I’m now in dispute with Halifax, the host and VRBO!!’
I shall take the host to court out of principle and will start proceedings in the Republic of Ireland:

Please don’t use this company or you will be left to deal with any issues on your own. They should be banned from trading

Helpful and knowledgeable operative

Very helpful and informative staff. Able to add on extras with no problems
I would recommend Jet 2 booking service

Knoll House
Second visit and loved every minute. Had the same room with a balcony as our first visit. Wonderful views of the sea.
The food was amazing! Two of the best meals we’ve had in a long time. Staff excellent!

Appalling lack of communication and non delivery of plants!
I’ve message and emailed them three times over the last few weeks and had no reply.
They advise dispatch of plants but one lot still missing.
I won’t be using them again and I certainly would not recommend them to anyone else!

Excellent service!
One item was faulty - a bathroom lock, I took delivery of a new one in less than 24 hours thanks to Katie!
Door handles look great. Feel heavy and sturdy too. Wouldn’t hesitate to recommend E- hardware!

I never tire of visiting Forde Abbey. The gardens and grounds change dramatically throughout the seasons. From the thousands of bulbs in the spring to colourful perennial borders in summer and autumn. The abbey building is a joy to walk around with its many rooms that are so different to each other. All furnished too.
The cafe provides a good choice of cakes and light meals.
All in all a grand day out!

I found the booking system quite confusing and quite unclear. I have had to chase my travel documents as I wanted to book my plane seats. One rep said she would reserve the seats but the second rep said he couldn't do It! So conflicting advice!

I felt a little uneasy with the whole process. I did email the hotel and found to my delight that a room had actually been booked! But I'm still waiting for my plane booking. It's only 28 days till I go.