Beth Baty

Hello Beth Baty,

Thank you for this outstanding review! We're thrilled that our team's communication, commitment to quality, and technical expertise could make your experience so positive. Delivering a product that exceeds expectations is our ultimate goal. We truly appreciate your recommendation and trust in App Wave Inc.

Best Regards,
App Wave Inc

Thanks for sharing your experience, Beth. We’re glad Adam and Arthur & Allen Real Estate Media delivered great service and impressed you with their work!

That’s awesome! If you’d like, I can help you turn that into a polished review or a social media post to share your experience. Let me know!

Thank you for posting your review, which gives us another opportunity to address this issue. We are sorry to learn that you are disappointed with your first pairs of glasses from Zenni. Our records show that on January 10th you contacted us via email and explained that you were unhappy with the glasses and in our reply, we explained our return policy. As of today, there is no record of a response indicating that you’d like to accept one of our return options, so we’d like to take this opportunity to explain our return policy again. You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. Whether you don’t like the glasses or if they don’t fit, regardless of the reason, you can return them for a 50% refund (excluding shipping) to your credit card or return them for a one-time-use 100% store credit (excluding shipping). Glasses that are returned for a manufacturing defect will be replaced at no charge once a complete inspection has been performed and the defect has been confirmed. Our return policy can be found by selecting MORE and then RETURNS under the FREQUENTLY ASKED QUESTIONS heading near the bottom of any page on our website. Our return policy is also part of the TERMS AND CONDITIONS customers are asked to read and agree to prior to placing the order. If you would like to return the glasses, please call us at 1-800-211-2105 or contact us by email again and let us know which return option you would like, and we will email you a prepaid label to cover the cost of shipping the glasses back to us. We also have instructions on our website that can be helpful when trying to select the correct size frame. You may find that near the bottom of any page on our website under the heading: HOW TO MEASURE YOUR FRAME SIZE. We hope this information is helpful and that you will contact us again soon to get the return process started.