a wouldnt give any stars if a…
a wouldnt give any stars if a could,parcel orderd on the 6th dec,now 19th dec and still havent received it,other parcel orderd left on front door step apparently,wasnt there.emailed them loads, no replys,then told items would be sent out after 12 days of trying to get in touch,still items havent been sent out
Reply from Montirex
Hello Racheal,
We’re very sorry to hear about the difficulties you’ve experienced with your order and understand how frustrating this must be.
We can see that your order was placed on 09/12 and dispatched from our warehouse on the same day. From the tracking information, we can confirm that the order was delivered on 11/12; however, the delivery image did not meet our compliance standards. Our Customer Services team confirmed this, and a refund was issued to the original payment method on 24/12.
If you are enquiring about a different order, please contact our Customer Services team at [email protected]
with your order details, and they will be happy to assist you promptly.
Thank you for your feedback — it helps us continue to improve our service.
