JD

Julie Duncan

United Kingdom

Reviews

Review of Swyft

Rated 4 out of 5 stars

Not so swyft

Not so swyft. We’ve had our delivery cancelled twice. You took our money on the promise of a swift delivery. We had made arrangements both times to be available for the agreed dates and to cancel at the last minute is disappointing and unprofessional. Let’s hope you can make the new promised delivery date and not inconvenience us any further. Of course this has put us off ordering from you in the future.

Update: Beth from customer service has been in touch and offered compensation. This was much appreciated and has restored my faith in the company’s customer care. For that reason I have changed my one star to four stars. Thank you

22 August 2025
Unprompted review

Reply from Swyft

Hi Julie,

I'm really sorry to hear about your experience, I completely understand how frustrating it is to have had your delivery delayed, especially after making arrangements to be available. This is far from the level of service we aim to provide, and I’d like to sincerely apologise for the inconvenience caused.

I did try to give you a call this morning and have also reached out via email, as I’d really love the opportunity to help turn this around for you.

I look forward to speaking with you soon.

Kind Regards
Beth

Review of Reverse Health

Rated 1 out of 5 stars

Auto renewal always a con.

I nearly signed up for this but then realised I was allowing PayPal to take payments without me authorising - ie auto renewal. I think this is disingenuous. Why can’t you operate a system whereby if someone signs up for say 4 weeks then that’s all they pay for unless that person agrees to renew for a further period by way of a reminder. People lead busy lives and will often miss to cancel a subscription. This only benefits you as a company. I don’t want auto renewal. Do I get a choice? For that reason I won’t be joining.

18 July 2025
Unprompted review

Reply from Reverse Health

Hi Julie,

Thanks for sharing your thoughts—we understand where you're coming from. Like many apps, we use auto-renewable subscriptions to ensure continuous access without disruption, but you're always in full control and can cancel anytime. If you'd like more clarification or support, feel free to email us at [email protected] and mention Ana for priority assistance. We'll be happy to take a closer look and help however we can.

Best Regards,
The Reverse Health Team

Review of Abetta

Rated 5 out of 5 stars

Have been using Sonny and Abetta cars…

Have been using Sonny and Abetta cars for years now to do our airport runs. Totally trustworthy, efficient and great service. Recent run to Stansted had such a lovely driver. Thank you

24 June 2025
Unprompted review

Reply from Abetta

Thank you so much for your continued support and kind words! We're thrilled to hear you've had consistently great experiences over the years, and that your recent journey to Stansted was no exception. Sonny and the team truly appreciate your trust – we look forward to looking after your future airport runs!

Review of Pacifica

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Alison was very helpful and a pleasure to talk to. Thank you for sorting out my issue so efficiently.

27 February 2025
Unprompted review

Reply from Pacifica

Hello

Thank you for your 5* Reply,

We really appreciate you taking time to provide positive feedback regarding the service you have received from Pacifica

We hope you have a great day

Review of daals

Rated 5 out of 5 stars

Brilliant

Brilliant. Fantastic delivery team James and Sean / made the delivery very stress free and were very helpful. Haven’t opened box yet but looking forward to seeing the bed. Daal admin also excellent - made the buying very easy and great communication. Thank you!

5 February 2025
Unprompted review

Review of OVO

Rated 5 out of 5 stars

Brilliant customer service advisor

Brilliant customer service advisor - great explanation, advice and patience

23 November 2023

Reply from OVO

Hi Julie, thanks for leaving a review.

I'm really pleased our advisor was able to provide such great service for you.

If there's anything further you need, please don't hesitate to get back in touch!

Thanks,
Fionn

Review of Hampton and Astley

Rated 5 out of 5 stars

Absolutely love this company!

Absolutely love this company! The bed linen is fantastic - top quality, high thread counts and so soft they feel like silk. I’m a bit sad and obsessed with duvet covers, sheets etc (other women like shoes!) and have tried many luxurious brands but I can honestly say Hampton & Astley are my favourite given the quality and competitive pricing - not to mention the efficient delivery/great customer service. I’ve also got a couple of their candles and I’ve never had one with such a strong and long lasting fragrance - the lime and basil is divine. Thank you Hampton and Astley. Highly recommend you try them out.

29 July 2022
Unprompted review

Reply from Hampton and Astley

Hi Julie,

Thank you for your five-star review! We are always striving to give our customers the best products and service and we are happy to hear that you're enjoying your luxurious bedding, towels and candles. Thank you so much for being one of our loyal customers.

Review of Kimbeautyshop

Rated 1 out of 5 stars

Please don’t fall for this

Please don’t fall for this - they are scammers!! Wish I had read these reviews first. I ordered a three barrel curling wand - never received - no reply to emails. They just send an email to say item has been shipped but no further communication. I have reported them to relevant authorities.

19 December 2021
Unprompted review

Review of WPS

Review of Urbansize