Please stay away from this company
Please stay away from this company, who I had to chase to find out what had happened to my order, and then lied.
I ordered a Christmas present in early December for my daughter. I knew it was an international delivery (I had paid high international shipping costs), but after a couple of weeks there was no tracking information and no sign of the package. I emailed them, and they told me it was on its way. They eventually told me that the package had been lost and they would send a replacement immediately, but it would still take the international shipping time of 1-2 weeks. In mid-January I chase them again. They admit that the replacement was never actually sent. I asked for a refund, really frustrated by the whole experience, and they have just ignored this. I don't know at the moment if I'll get my money back.
Reply from KiwiCo
Hi there and thanks for reaching out. We apologize for your recent experience. We can confirm that the first crate was lost in transit and when the agent requested the first replacement, it did not process successfully. We're truly sorry about this. We've gone ahead and issue a full refund for your order. Please reach out if there is anything else we can do for you.